HDFC Bank Complaints & Reviews

I did not receive credit card statement from last 2 months

Hi i hav just booked an avenger 200 bike on 1st of september through hdfc two wheelerloan and till 29th of sept i hav not got my bike neither they dnt respond to me properly i hav e never ever seen such a bad customer centric bank....

HI,

This is very bad experiance i have.hdfc bank persional loan is very bad service loan.actually for personal loan it takes max 10days but in hdfc it is almost 1month but still i dint recived any check.for status if i called to executive he said that beacuse of intreset rate issue it is pending.actually file is logged in at 20% interest rate, but now they are saying that file is kept in pending because of the interest rate changed now.they are forcning take the loan on increased loan.they have taken checks and agreement and they are saying they cant give the checks back.very bad service.

i suggest others not to go for HDFC bank for any purpose.not only for personal loan but also credit cards.they will charge unnecessary charges.
if any right person is there to take action on hdfc bank.please do that.hdfc employees should know that people are not apply for any thinks for just like that.they should know the problems and issues of coustmors

HDFC is the worst personal loan providers.they will think the customer as fools.they will do delay and keep the responsibilities on customers.not only in personal loan in credit cards also.very stupid service is hdfc banks.i have applied for persional loan on 8th of sep.but up to now i dint get any money.they are pening the issue.they are playing with the customers.customers wont keep p loan for just for fun.they should have seriousness in there work.

i suggest don't take persional loan in hdfc bank.not only personal loan.don't apply for credit cards also.

Hi,

I have used my HDFC debit card to pay my hospital( ACURA SPECIALITY HOSPITAL, KORAMANGALA, BANGALORE) expense amount of Rs.1, 500/-
Though I had enough fund in my account, while swipping it says as "NETWORK BUSY" and sometimes as
"INSUFFICENT FUND". I tried for 3 times but same again. so I tried another debit card(ABN AMRO), it was success at the first attempt itself.

But later i come to know that money have been taken by HDFC bank also. After contacting hopital admin incharge reg the problems, they said that there is no statement for this transaction in our end, and they also confirmed with all the possible ends.

So i contacted HDFC bank customer service, and i lodged the complaint regarding the same. They said it will take 35 working days to refund the money back. It's already 20 days gone. When i will get back money back?

When i called to Customer service, automated voice says as "our person busy in other call pls wait...". and call is diconnecting after 2-3 minutes for most of the times.

This type os service is disgusting.

pls kindly help in this regard?

Can i go for any Court regarding this issue?

Regards,
Sundaram
[protected]

sir i was employee of CBOP and joined in july2007 and left june 2008. my employee id was T-18766. because CBOP has merged with hdfc bank so no person is not taking responsibility of form 16 o[censored]s. no one tell who will issue form 16.i contacted many times and request to hr but they are not issuing form 16. i have to fill myITR so i need form 16. pls help in this regard.pls take it on priority basis. i will thank you by heart.pls solve this problem as soon as possible. Thanks & regardsRajinder kumar[protected]

I transferred fund from hdfc bank to canarabank debit visa card as on[protected] through visa money transfer. i already complaint to hdfc and canara banks for that purpose. canara bank verify and check the details about that transaction. canara bank told their debit visa card only for withdrawing money and purchase of products and goods. There is no way to credit any amount in that debit visa card sir, so their side is clear. but hdfc is not clear sir. HDFC debit my amount at the time of transaction but that amount is not credited in my canara account.if that amount is not credited in canara account it will be automatically return back to my hdfc account( their norms) within 3 days.but now it take more than 8 days sir. my transaction reference number is 8994A1.

From: Srivastava, Alok
Sent: Wed 9/24/2008 12:31 PM
To: aditya.[protected]@hdfcbank.com
Subject: FW: Urgent and Confidential SB A/c No.[protected]


Dear Mr. Puri,

I trust that you will look into my following issues which I am facing since Six Months and none of your officers have addressed my concern to my satisfaction.

1. My Net banking is locked for the last two weeks but still unresolved despite follow-up with Customer support Supervisor and Your Nodal officer pls refer to detail mail below.

2. Your bank credit card department misbehavior and negligence has troubled me lot. They have debited unauthorised transaction on my card ([protected]) and as a result my card has become over limit and they have started demanding outstanding. This is not end to my mental agony now bank has raised statement with new card No. and forfeited my reward point of old card also they did not send card physically to me.

3. Intentionally dishonored my ICICI credit card cheque twice even though sufficient fund was in my account as result I had to pay huge penalty to ICICI card and my credit rating has degraded.

If need be I can provide all the detail.

As I am corporate customer I thought as a last resort I should address my concern to you before going to other legal authorities, I am sure from your busy schedule you will look into my problem. If despite my request, I will not receive any reply on my concerns in three days I will be forced to look for other options to address my concern.

Regards,
Alok Srivastava



______________________________________________
From: Srivastava, Alok
Sent: Tuesday, September 23, 2008 11:57 AM
To: 'shrinivas.[protected]@hdfcbank.com'
Cc: '[protected]@hdfcbank.com'
Subject: RE: SB A/c No.[protected] Customer ID 1396197

Hi,

I feel it very sorry for HDFC Bank management that even after escalation to Nodal officer things are not getting resolved after four days and still my net banking login is not unlocked.

Now I have two options either I escalate to MD level or highlight to media about inefficiency of Bank customer support.

Regards,
Alok Srivastava

Srivastava, Alok
Sent: Friday, September 19, 2008 5:47 PM
To: 'shrinivas.[protected]@hdfcbank.com'
Cc: '[protected]@hdfcbank.com'
Subject: SB A/c No.[protected] Customer ID 1396197
Importance: High

Sir,

Its looks like to me your Customer care desk is non functional as I had made call on 17th Sept 08 at 13.50 PM and spoke to Supervisor Ms Sandhya Malhotra regarding my Net banking Locked and I was informed that it will be working within 24 Hrs but I am sorry to inform it is not working.

Can I expect a action form you as I am getting frustrated, I had tried Number of times Bank Customer care desk but always I do not get any result.

Regards,
Alok Srivastava

i have been using hdfc cards, due to improper monthly statements i decided to close the card, i got a settlement of rs31000/- which i paid.
but now they say that the settlement is invalid and there is an outstanding of 40000/-in my account .
please give me a solution.
thank you adyar vikram

To HDFC Corporate,

Myself, P Mondal, from Tata Consultancy Services, Kolkata wanted to go for an equity based investment without life coverage at the end of February’ 2008 and for that reason I came across with one of your Investment agent “Jayanto Paul (+91-[protected])” of HDFC SLIC, CR Avenue, Kolkata. I wanted to simply do investing for Rs. 60000/- as a single premium in any sort of Equity Based Fund without Life Coverage. But, he insisted me to invest 25000/- in 3 years premium basis and described that policy as follows:

1. It would have almost no charge and 100% of the money would be invested in the market.
2. No Life Coverage will be there as per my requirement.
3. After 1 year, if I am not able to give the premium value, no problem will occur.
4. After 3 years, I can withdraw my full amount of money and no further premium will be needed to pay.
5. After doing the investment he will come to me with a form to be filled up by me for getting online statement.


I felt good about the offer, signed the forms, and gave him cheque. Afterwards, Mr. Jayanto Paul became totally vanished. When I tried to call him for bringing the IPIN forms to us (For any further clarification, you can talk to Mr. Sunil Kumar Singh ([protected]) and Mr. Gopala Ulisi ([protected]), they are also having almost same issues with Mr. Paul), he used either to not pick up my phone or make his phone switched off. For the last two months in the morning time he is committing to come in afternoon, in afternoon when I am calling him, he changes his commitment to come in the evening and in the night hours, he makes his mobile switched off. Finally we downloaded the Form from Internet and submitted to Salt Lake, Sector-I, HDFC SLIC, Kolkata Branch.

Whatever I have briefed above is not something serious. But, later I understood why he did not bring the forms to us to get online statement, when at the last week as a result of my submission of IPIN Form, I received the statements of my Policies. I became tremendously shocked with the details (Policy Number 11661989, every thing is fine with[protected]. Immediately I called the helpdesk and now I can conclude something about the policy as follows:

1. 60% of my Premium has been deducted as Admin Charges and only 40% of Premium is has been invested in market.
2. It is actually an Insurance Plan with life coverage.
3. After 3 years if I withdraw my money, 15% will be surrender charge.
4. Maturity period is 5 years, not 3 years.



Based on the entire incident above, I have the following doubts about your Fund’s Professionalism:

· Instead of repetitive request to Mr. Jayanto Paul for an investment with single premium in Equity Based Fund without Life Coverage, he made the investment, which not at all I meant for. Now, you should not ask me why did I not go through the document before signing the forms. If you say this, then HDFC SLIC does not have any difference with a CHEAT FUND. I have already LIC coverage of 25, 00, 000/-, so, why should I go for another LIC which will have coverage of only 1, 25, 00/-. Does it make any sense? I had some extra money, which I wanted to invest in market with HDFC SLIC in order to get higher returns. But, you see what I wanted and what happened. The whole matter reveals the fact that either your management instructs the agents to cheat the corporate peoples not bothering about the brand names or they do not educate well the agents before dealing with corporate world.
· At the time of investment, the Mr. Jayanto Paul told me the charge is almost nil, while after getting the statement I found it is 60% of the first Premium. I do not have any objection against your 60% admin charge and other condition not conveyed to me my Mr. Paul. But, if you are really one of the top rated mutual funds in India, then why do your agents hide the things before client?
· After getting the statement, I asked Mr. Paul to clarify the stuffs and as he was unable to do that, I requested him to forward the call to his Branch manger. But, instead of my request, Mr. Paul denied to do that. Then directly, I tried to call Branch Manager of Girish Park, HDFC SLIC, Mrs. S. Gyan[protected]. Nevertheless, I found talking to a Branch Manger of HDFC SLIC is nothing but of a hard luck. Several times, I called her but not for a single time she was available. In this week, at least I called her more than 20 times and not for a single time I found her over telephone. Whoever was picking up the phone after listening my name either cut the call or told me the absence of Mrs. S Gyan. So, being under HDFC Family, how much scope you provide to your clients to directly talk to your Top Level Management? If I would have been provided to talk with Branch Manager, I would not have raised the flag with this mail.
· I gave Mr. Paul one reference (My friend Mr. Amitava Choudhury of CADS INDIA, +91-[protected]) who wanted to go for long-term investment with a premium value of around 60, 000 to 70, 000 (Better you listen from him). But, after listening all those stuffs, I am sure he will be hardly interested to go for investment with HDFC SLIC, because, he will also be scared enough thinking about misusages of his policies. It is shame for any Investment Company that client called an agent for investing money and Company’s agent cannot reach to client because he has misused the referees’ policy. This CR Avenue, Kolkata Branch of SLIC is so non-professional that they cannot step to the right thing to get the business expanded tomorrow.


I am not sure, whether you will praise Mr. Paul for arranging an investment for Three Years rather that 1 year from me. But, Frankly speaking, I am expecting call from your management level (Not from Customer Care Executives) to explain me why all those unwanted things happened? Is the Brand Value of HDFC SLIC so cheap, that any time any employee of your company can customize and misuse it in his own manner? Moreover, how much you conscious to maintain your Worldwide reputation and Banner Name? I hope being a well-known and worldwide reputed company, you will do some needful in order to prevent the downward movement of HDFC SLIC’s customer satisfaction.


Thanks in advance,
Regards,
P Mondal

Account number : [protected]
Name : N Satish kumar


I had opened an account with your bank on last August 2008. For that I was provided with a ATM Card. Even though I asked for an International Debit card, I was provided only with that. Then, when I approached the branch, they said that the card was given to me was the Debit card. But recently I found that the card is just an ATM card and not a Debit card. Last week (17th Sep 2008) when I went to meet the Manager of the Branch, he promised that the Debit card will reach me in 4 working days and he got the signature from me also. Then I didn’t get any information on that so I visited the Branch yesterday (25th Sep 2008) to enquire about the same.

The way the Branch Manager and the other staff spoke to me was in a very rude way and it shouldn’t happen to anyone in near future. I was shocked to see those types of staff in a very respectable positions. So far whatever I had imagined about the HDFC Bank’s reputation was completely wrong. Because of the manner less behavior I took the form for closing the account and filled in all the details for closing the account. Your poor service was the only reason for this. After I came out of the Branch, around 7:30 I got a call from the Branch to my mobile number stating that my PIN number reached the Branch office and they asked me to come and collect it. Because of the mental agony and indigestible behavior of your staff, I couldn’t take any decision.

Today, once again I got a call from the Branch (called by Ms Latha and the phone number is[protected] around 4:45 and she asked me to come to the Branch and collect the Debit Card and the PIN. I replied that I had submitted the closing form on the previous day itself and the time is already 4:45 pm. For that she said no problem you can visit the branch and collect everything. So I went to the Branch at around 5:30pm. For more than 20 minutes I was not allowed inside the office. When I called up the same number from where I was called, no one is answering. But the watchman came and told me that nobody from the office called me at all. Finally as the Lady(Ms Latha) happens to come outside, I asked her why she called me and why they not letting me inside the office? She said that my account was closed by around 4:00 pm itself!
If they finalized to close my account, why they called me?

When these kind of things happens to a well educated, holding a good reputation in the city and heading a business worth 15 Crore turnover per year. I couldn’t even think about the poor citizen in this country. I know that you will not take any action against this.

I can open an account with any other Bank in this country. Soon you will realize the cost of losing an existing customer.

After seeing one branch in a big city like Coimbatore, I have decided that even other branches also will be like this.

Dear Sir

My Debit card captured in HDFC ATM Machine Malviya Nagar (New Delhi) on 5 Sep 08.I called up customer care number and HDFC Rep told me to block this card and apply for new card as bank is not responsible for any misuse of card (Usually if card is captured in ATM machine of same bank than bank assures that it will not be misused).I blocked the card and raised the request for new card on 5 Sep 08 at HDFC Bank Udyog Vihar Gurgoan.The bank rep told me raise the request for address change also as the address in HDFC bank record was not changed and assured me that you will receive card on the changed address in 7 working days.I waited for 7 days and again called the customer care number that I have not received my debit card ( I have received my PIN number on changed address on 13 Sep 08).They told me that card was sent on address (As per the earlier records of HDFC Database) so it was sent back to HQ.So the logged my Complaint no[protected] and assured me that I will receive my card in next 7 days at changed address and dispatched my debit card on 18 Sep 08 through Express IT courier AWB [protected].As per Customer care my address is updated in HDFC data base on 12 Sep 08, But when I called up the courier services to my surprise they told me that card is again sent on the same address so they can't deliver on new address without bank permission.I again spoken to customer care they again given me a new complaint number[protected] and with new promises.I have my salary account with HDFC only so I am facing a lot of problem.I have never expected such a irresponsible response from such a Big/Organized Financial Organization.

Thanks & Regards

Naresh Kumar

respected sir,
sir my name is umakant joshi. i am your credit card holder my credit card no is:-[protected] this is 2 nd request to you that i want stteatment of my credit card account immediatly..
you can send the stteatment on my email address ether on my followed residesial address...
add.:- C/O V A AUTI, PLOT NO. 13, RANJEET NAGAR, OPP CALDA CORNER, SHREYANAGAR, AURANGABAD...
And my email id :- [protected]@rediff.com
my contact no :- [protected].
my credit card no.:-[protected]

And i hope that this time you can take my request serriusly...

Hi,

I have been with HDFC Standard Life from August 2006 to May 2007 in your Gariahat Branch as a Sales Development Manager.

I have submitted a withdrawal form of Providend Fund in January 2008 with your Regional Office (Eastern Region), but till now the money has not been credited on the given Bank Account.


On this issue I have visited so many times to your Kolkata (Regional Office), but did not get any proper response from anybody.



My PF NO is: MAH/8163.


Kindly do the needful immediately




Thanks & Regards
Amit Kumar Jha
Kolkata
[protected].

Dear Sir,

Iam Preethi . My brother has been using the HDFC credit card . Now HDFC call me and torture me that I have to pay the amount cause my brother has used the card and he is not responding where as Iam no way related to it. Apart from that, they have been using very abusive language. Kindly Help me. Thank you!


Preethi

Hello,

By using your card, I have purchased one cordless phone and paid the full amount thru the check but I got the statement for the month of May including the EMI for cord less.
I wanted to clarify that I have not done any more transaction thru this card.

I have so many times talked to your customer care executive but I think they are not supposed to do the customer service.

Now I wanted to tell you that I have already send the request to cancel my card so please do the need full ASAP and request you check your data so that you came to know that I have already clear all the dues.

My card details are as follows:
Name: Mr. Prakash Narayan Nigam
Card Number: [protected]

Dear sir,

I really have a very worst experience with hdfc bank while closure of my saving bank account no[protected] in the name of shubhangi goswami, as my home branch in mathura, and i filed my application in kg marg cannought place delhi branch, and also i cleared my negative bal of 1000 rs while the time of closing by depositing the money than after 2 mths my account is not closed and i did so many calls to the executive who assist me in kg marg branch while closing the account, she said we checked mam its in process, and i still got msgs of nargative bal in my account by mobile banking, nothing facility was closed on the account. Plz if this site help me out in this so plz help me in this matter, i really want that rbi should take some step against such situation that come in front of the customer

Dear Sir
I am satya ranjan sahoo, bearing Employee Code CSO8821, working in the Bhubaneswar Main Branch(Branch Code-122), Iwas working CANI Te
am of HDFC Bank as a CSE, Iwas reporting to Mr.Rohit Pradhan (CASM-East, CANI Team).ihave resigned From My Present Position To Dt-05.10.2008, Prior to the Resignation Of 1 Month I have Informed to Mr Rohit Pradhan Regarding My Resignation.
i have submitted all form after got my name in Exit List which is received from HR Dept of HDFC Bank Ltd.i have submitted the form and Copy Of Resignation Letter To Mr.Rohit Prahan for settelmet of my provident Fund Dues, Presently Mr.Rohit Prahan is no more in the system.Again i have sent Copy Of Resignation Letter and PF Settelment Form To HDFC Bank Provident Fund Trust, to Corporate Office Of HDFC Bank Ltd since 12 Months Ago.In the Month of July 2008 i have gone to HDFC Bank Bhubaneswar Main Branch(Branch Code-122)and meet With Mr.Shivasis Dev, ASM(CANI-East)for Settelment of Provident Fund Dues, then Shivasis Sir has sent 1 mail to Mr.Nitesh Sinha(ASH, CANI)for setttelment of My Provident Fund Status, after sending the Mail Sivasis Sir has Told That Callme after 4-5 days, When i Was Called after 5 days Sivasis Sir has Told That You Deposit Rs.5000 in your Salary Account then Provident Fund Dues Can Be Setteled.This Was Happened on Month Of July-2008.But Till Now (Dt-25.09.2008) i am not get My Provident Fund Dues.

Regards
Satya Ranjan sahoo
Contact No[protected]/[protected]

I have applied for HDFC Bank Credit Card last year in Aug 2007.I haven't recd the credit card till date .The card issued to me was misused by someone else and bank is asking me to pay the due amount.Meanwhile the day card was used, i was in Lucknow and out of Mumbai on Official tour(Employee of Reliance) .I have valid proofs for that which also i have submitted to bank.I am fighting with Bank officials since last 1 year but haven't got any response from them.Since one year i am only getting one answer that it's under investigation.
can consumer court help me or any other agency where i can send a notice to bank and resolve the issue.
i am fed up of it .

Dear Sir / Madam,

My husband holds a credit card and savings a/c in hdfc bank, even we have hdfc mutual fund a/c.

My husband lost job 3 yrs back and still un-employed, bcoz of which we went into severe financial crises and not able to pay credit card payment. but we noticed the interest was tremendously increased bcoz of non-payment so we closed the card. And requested the concerned people that as & when we get any amt. we will be repaying..
but.. yeshwanth, kumar & Tilak who are following up for the payment have no sense of decency, they use very abused language and mocking and torture over phone. my husband is already undergoing treatment for depression from Spanda becoz of this disturbing calls.
I am working as secretary in HP and i appeal for your help. i really don't know whom to approach. we have 3 small kids all are below 10 yrs.
pls. reply and guide us.