[Resolved] Club Mahindra Holidays — No Availability - Waste of Money

 
17 Reviews
India
 Ramesh12
I find the Club Mahindra Timeshare memberships in India are all very deceptive and sheer profiteering without creating any value for members. I purchased a club Mahindra Red membership two years ago. Other than availing the initial free gift certificate, i have not been able to avail any holidays. This is when, I purchased the best membership available (Red) (BTW they have created a concept called Purple which is nothing but best days when you can holiday and they sell it outside). I find it a complete waste of my money as whenever I call them and want to fix a holiday, they say it is not available. The system is so opaque, that you don't know if they are telling you full truth. There have been a recent instance where I have caught them lie
as in half hour the entire inventory position (availability) changed. They are always trying palm off days or resort inventory to its members which they cannot sell directly or through RCI (as this is an incremental profit).

I have personally found it to be a complete waste of money. I find that given the overall cost of ownership, Club Mahindra holidays are not for those folks who want to take instant vacations or vacations at times when school kids are home or at best seasons. The overall cost of ownership is quite high compared to what season and holidays you get (You can compute overall cost of ownership by assuming an EMI on the upfront option and add inflation adjusted ASF(annual fees) to it. (It comes upwards of Rs 50 -55 K for stay only for seven days at a single location) The system has been designed in such a way that Club Mahindra has no incentive beyond enrolling new members. At times you think by taking club mahindra, it will create a discipline of taking
vacations. Before you fall into this trap and justification, HOLD YOURSELF – The flexible vacation plans are not similar to getting
locked into a holiday scheme where you have no choice. You cannot take vacations at time when you want and at place where you want. Thus overall, you end up paying much higher for vacations that are anyways useless.

The only options that you are left with are to exchange this for RCI. Understand RCI comes at an additional cost of membership and exchange charges. Many of the RCI resorts in India are useless and junk. It is good if you are planning international vacations. If you want to take vacations in Europe or US, RCI exchange at India comes out as good option. However many times you can buy this inventory on Internet at cheaper rates, without need to lock in for life in useless holidays. I did not mind paying money to Club Mahindra initially. But I feel that I have bound myself into an option on which I have no control and visibility. I am a slave to their whims, I am slave to the initial 2.10 Lacs that I have paid two years back and I am a slave to that desire that I will use it somehow someday. The system is so useless that after sometime you feel like not paying the ASF (annual service
fees) which keep increasing.

Another problem with them is that they don't have their owned properties. So you end up in some makeshift properties which are
useless or management is very weak (and junk). Of the total properties listed on their site, they own only 4 resorts. They are the Marketing Gurus of Time Share Holidays (i.e. only a marketing shell company with no deep commitment and investments to keep you going for 25 years). I seriously doubt that this model of tie-ups is sustainable in Indian market. As the vacation resort quality is very suspect beyond few. Either they should do a management takeover and own the full property or construct their own properties. This partial sharing results in a very bad experience and low quality resort, food etc for customers. BTW the four resorts that they own have not been constructed to serve the members. They are primarily constructed to attract and catch new members. This is where they will bring you with your gift voucher, show you the excellent service, hospitality and trap you.

Instead of increasing inventory for the members, currently they have found that they have milked this market segment enough, so they are constructing new properties under different name or brand (like luxury brand or Zest). This is crazy because even their current members do not have enough options at right time.

My suggestion is a no to Club Mahindra. However, if you are still feeling compelled to buy, and if you are fine going at odd times in
year to odd places, it is a fine option for you. Just to give you an example - you may have options to take vacation on beach during rains, or you may get a hill station option in November, December (not in peak Dec). If you still feel compelled to buy, all you need is to take basic membership (the minimum cost - because in any case you will not be able to avail better days.)

I also came across this. It is a real good analysis of the situation. Look at http://www.enidhi.net/2007/02/never-go-for-club-mahindra-membership.html
Complaint marked as Resolved Dec 3, 2016
Verified Support
Club Mahindra Holidays Customer Care's response, Mar 06, 2010
Dear All,

We are certainly concerned on the experience that has left much to be desired hence would like to thank you for being patient.

May I request you to kindly send in your concerns to my email - indu.[protected]@mahindraholidays.com. I will ensure to revert to you as soon as possible.

Regards
Indira
Member Relations
Club Mahindra
Complaint comments  16 Comments     Updated: Share0Tweet0

Comments

Club Mahindra — Club Mahindra - My Experience - No availability

I find the Club Mahindra Timeshare memberships in India are all very deceptive and sheer profiteering without creating any value for members. I purchased a club Mahindra Red membership two years ago. Other than availing the initial free gift certificate, i have not been able to avail any holidays. This is when, I purchased the best membership available (Red) (BTW they have created a concept called Purple which is nothing but best days when you can holiday and they sell it outside). I find it a complete waste of my money as whenever I call them and want to fix a holiday, they say it is not available. The system is so opaque, that you don't know if they are telling you full truth. There have been a recent instance where I have caught them lie
as in half hour the entire inventory position (availability) changed.They are always trying palm off days or resort inventory to its
members which they cannot sell directly or through RCI (as this is an incremental profit).

I have personally found it to be a complete waste of money. I find that given the overall cost of ownership, Club Mahindra holidays are not for those folks who want to take instant vacations or vacations at times when school kids are home or at best seasons. The overall cost of ownership is quite high compared to what season and holidays you get (You can compute overall cost of ownership by assuming an EMI on the upfront option and add inflation adjusted ASF(annual fees) to it. (It comes upwards of Rs 50 -55 K for stay only for seven days at a single location) The system has been designed in such a way that Club
Mahindra has no incentive beyond enrolling new members. At times you think by taking club mahindra, it will create a discipline of taking vacations. Before you fall into this trap and justification, HOLD YOURSELF – The flexible vacation plans are not similar to getting locked into a holiday scheme where you have no choice. You cannot take vacations at time when you want and at place where you want. Thus overall, you end up paying much higher for vacations that are anyways useless.

The only options that you are left with are to exchange this for RCI. Understand RCI comes at an additional cost of membership and exchange charges. Many of the RCI resorts in India are useless and junk. It is good if you are planning international vacations. If you want to take vacations in Europe or US, RCI exchange at India comes out as good option. However many times you can buy this inventory on Internet at cheaper rates, without need to lock in for life in useless holidays. I did not mind paying money to Club Mahindra initially. But I feel that I have bound myself into an option on which I have no control and visibility. I am a slave to their whims, I am slave to the initial 2.10 Lacs that I have paid two years back and I am a slave to that desire that I will use it somehow someday. The system is so useless that after sometime you feel like not paying the ASF (annual service
fees) which keep increasing.

Another problem with them is that they don't have their owned properties. So you end up in some makeshift properties which are
useless or management is very weak (and junk). Of the total properties listed on their site, they own only 4 resorts. They are the Airtel of Time Share Holidays (i.e. only a marketing shell company with no deep commitment and investments to keep you going for 25 years). I seriously doubt that this model of tie-ups is sustainable in Indian market. As the vacation resort quality is very suspect beyond few. Either they should do a management takeover and own the full property or construct their own properties. This partial sharing results in a very bad experience and low quality resort, food etc for customers. BTW the four resorts that they own have not been constructed to serve the members. They are primarily constructed to attract and catch new
members. This is where they will bring you with your gift voucher, show you the excellent service, hospitality and trap you.

Instead of increasing inventory for the members, currently they have found that they have milked this market segment enough, so they are constructing new properties under different name or brand (like luxury brand or Zest). This is crazy because even their current members do not have enough options at right time.

My suggestion is a no to Club Mahindra. However, if you are still feeling compelled to buy, and if you are fine going at odd times in year to odd places, it is a fine option for you. Just to give you an example - you may have options to take vacation on beach during rains, or you may get a hill station option in November, December (not in peak Dec). If you still feel compelled to buy, all you need is to take basic membership (the minimum cost - because in any case you will not be able to avail better days.)

I also came across this. It is a real good analysis of the situation. Look at http://www.enidhi.net/2007/02/never-go-for-club-mahindra-membership.html
Club Mahindra Holidays...

Naam Baade aur Darshan Khote... Yes!! but that is what i have to say for a Brand Like Mahindra.

Voted as Super Brand for 2008 why & How??? if it cannot keep their commitment.

I & my wife went to Club Mahindra Sales outlet through some promotional calls.

The Scheme, the resort, the cost working, concept everything was brilliant... exciting inaugural gifts, free passes etc. Absolutely ideal for our family and a life time of holiday bookings we both we very fascinated and thrilled.


However there was 1 thing which seemed fishy... you had to pay 15% immediately.. no thinking time etc..
We asked them why so?? they gave some deadline crap.

So if everything is so good why the catch..so we wanted to speak to someone who has availed of these services.

To lure us further, the club mahindra guys offered to refund the money in 30 days if we change our mind and intimate them in 4 days. we got this in writing too..signed & stamped by venue mgr. Mr. Kar


That was gr8 for us. So happily we returned home.. thinking & planning our future holidays... due to the brand Mahindra my wife was not interested in doing a reality check. nevertheless when i checked out with few folks all said everything is good except the service. We checked few blogs too they too talk of bad servicing & non commitment of Club Mahindra

So i instantly withdrew by intimating them.

I was supposed to get Rs. 47, 115 within 30 days of refusal, i.e. by 30 th Sept 08 but still am awaiting the refund.

When i call, either the person doesn't answer or asks for more time. My wife was feeling sad since our plans got washed out and was speculating that may be the blogs & friends were wrong with Mahindra but their nonpayment of refund proved us right and the response made me feel relieved that in the nick of time I withdrew from the membership, else I had a huge bad debt to be w/off rather carry forward for 25 years.

It is now nearly 2 months since we are following with no luck.

I would appreciate if you could publish my grievance in your esteemed paper to deter people from being lured into this trap.

Surprisingly Mahindra which has such a good brand image is being spoilt by their holiday wing..

Moral of the Story …. In India the Consumer Forums are too weak and Brand does not have that weightage to promise delivery…so be sure where you are putting your hard earned money.
Dear Vivek Gupta

Thanks for writing in and voicing your concerns through ConsumerComplaints.

Please send your mobile number, e-mail, member id (if you are an existing Club Mahindra member), and we would like to address your issues as soon as possible.


Thank You.

Sincerely,

Member Relations, Club Mahindra.
Exactly same thing happened to me and now there is a no way out.
I'm planning to take a legal action against them.
What have you done to get your money back?
What's the status on your case? Please let me know and join hands over this issue...
thanks
Sharat Katariya
Mem No. 550334
Great blog.Today i had gone to their worli office.Fortunately i was wise enough
to understand that there are basically two loose ends in the deal.
The yearly charge is the first, on which we have no say.For example, imagine paying Rs 25000/per annum in year 2015 as maintaince charges .Secondly they can change the season and play
with blue, red, white, purple as per their wish, since reservation is not transparent.

Reading this blog has now confirmed my doubts .Thankyou.
I agree to the non-availability. I have tried a boking even 6 months prior and couldnt find one.
Of many things two more things, i came to know when trying to avail holidays :

What I was told when product being sold :
a) an take holidays in the RED season .
What I was not told is, to avail holiday in RED season, I have to wait till 15 days before the actual dates of holidays. At that time am sure not to find any booking.

b) RCI resorts can be availaed for the gholidays.
i) But while, sell-off was never told that this is going to be for 3 years only.
ii) RCI holidays cannot be split. So if I take 2 or 3 days holidays in RCI location, 7 days are counted.

Mahindra holidays is an upcoming name for con.
Get in touch with AIRDA. Club Mahindra is a member of theirs. [protected]@vsnl.net
please tell me if there is a way out of this worthless club or if some body wants to buy me off. am ready to give them a discount
I was contemplating on taking a Club Mahindra membership in the next few weeks, but on reading all these comments am too scared even to think of going to their office.
Thanks for highlighting the problems
This is exact description of facts. My vacation day inventory is now 19 days!!. I have never been able to get any booking when I want.

Recently I checked "Simla" resort. The booking should open only 6 months is advance, but their April dates are ALREADY FULL!!! How can that be? It's impossible. Its not purple season even.

This is a SCAM and the company is a FRAUD.
CLUB MAHINDRA MEMBERSHIP FOR THOSE HO PLAN THEIR HOLIDAY IN ADVANCE FOR 3 TO 4 MONTHS BEFORE, THEN ALLSO YOU HAVE TO CHECK AVAILABILITY OFF THE SAME PROPERTY WERE YOU WANT TO GO .

LAST YEAR I TRY TO BOOKED MY HOLIDAY IN GOA 2 MONTHS IN ADVANCE AND I FAIL TO GET THE SAME, EVEN I HAVE A SEASON MEMBERSHIP,

AS A FAMILY IF YOU TRY TO PURCHASE ANY TYPES OFF HOLIDAY MEMBERSHIP ILL SUGGEST DONT GO FOR IT, THE BEST WAY IS SEARCH ON GOOGLE INDIA HOLIDAY PORTAL LIKE - MAKE MY TRIP, YATRA, CLEAR TRIP OR SOME OTHER ON THE SITE YOU WILL FIND AN OPTION HOLIDAY PACKAGE THATS COMES WITH ( STAY, RETURN AIR FARE, FOOD ) IN LOW COST AND THE BEST ADVANTAGE IS YOU CAN BOOKED YOUR HOLIDAY ANY TIME ...
I am having a same experience. Now, I am trying to book holidays for Nov which is 6 months before but their telephone lines and representatives are all busy to serving other customer. All their online booking systems are down. I wrote mail to reservations and feedback but nobody called back.It is really a very worst service after sales.
Hi

It was (Club Mahindra) CM marketing personnel, who told us that we can convert our APT / season etc based on some stupid conversion formula. We expected you to use it and give us the same. We already ahve accumulated 14 days which will lapse by march 2011 and also we dont have leaves in March.

If they wanted us to plan our holidays like this, it would have been better, if we were informed earlier. We had very dissapointing experience whenever we interacted with Club mahindra / on portal/ on reservation desk and even at resort in GOA.

Can we plan to cancel our membership. can we get our money back.

Regards
Prasad Butte
Club Mahindra did well when the IPO was launched. They are enrolling more members than they can provide accommodation. A member should be able to avail a holiday as and when he choses to. Otherwise why should one become member? Here you can't get reservation even if you book three months in advance. Even a substandard resort like Panchgani does not have room from April to August '11! The Govt. must investigate and make it mandatory for Club Mahindra to provide accommodation whenever the member wants with the condition that the booking is done at least one month in advance, not more. If they can't do that then they should be forced to refund the yearly charges plus the maximum no of holidays that can be accumulated should be increased by the number of days the Club failed to provide accommodation.

Z. Goveas
This is an ongoing fraud Machine, in which innocent people are being defrauded on daily basis.

I don't have any thing better to tell about these people as already told at this site


A word of Caution _ Please dont let your self to be befooled by these fraudsters
Anyone suing Club Mahindra...please contact me at [protected]. No need to explain my case it is the same as all the above.
Not even one vacation till now..it has been 3 years but there is never a vacancy. I am always either too early or too late.

Lawyers if you can get my money back you may have a healthy sum from it as your fees.
Call me.

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