[Resolved] Delhi Transport Corporation — shortage of buses on route no.611 and 398
I would like to draw your attention that on route Nos.611 & 398 there is acute shortage of service from Mayur Vihar Phase III to Dhaula Kuan, particularly in the morning hours between 6 AM and 10 AM. We have registered many complaints with DTC Helpline, but till date no action has been taken to solve this problem which is affecting the common man who has no other means of transport. This shortage has taken crippling proportion in the past four months.
The situation has gone from bad to worse in the last week. Buses coming from East Vinod Nagar Depot or elsewhere are not meant for these routes in the morning hours. On the other hand, there are plenty of buses ply on route no.211 (Phase-3 to Mori gate). We are fed up commuters who are forced to wait 1-2 hours for DTC services, and finally depend on three-wheelers and private buses to reach our offices. After increase in the bus fare it has become unviable to do the break journey as it will rob our pockets irreparably. We will end up spending Rs 25-35 instead of Rs.15 for the break journey. Now, we the public are preparing to take the matter to the media so that everybody understands the situation we are in.
The DTC Time Keeper posted at the bus stand in Mayur Vihar Phase III is on leave most of the days. When available he is most uncooperative and not even willing to listen genuine hardship faced by poor commuters of the area.
It is our, Mayur Vihar phase-3 resident’s, earnest request to you to kindly look into the matter personally and do the needful and get us sufficient buses in these routes at least in the morning hours (6 am to 10 am) for the service class.
Complaint marked as Resolved Aug 14, 2020