Dell India Pvt Ltd — Defective product.

Dear Sir,
from the first day i keep backup with me, Today your engineer from Wipro visited at sife
replace the Hard drive which was dilivered by you on todayitself, after replacement he found same problems. How he says might bt its Mother Board issed.

Sir, from last 15 days i am follw for for this issue I have loss more then peurchase cost on
of the systm. Please let us know are your able to solve the issue otherwise please replace the system

now its hight to follow up this issue, I did not get any reply from you and your engineer after handover all probles to his hand

and please let me know 1st time you assign this job to engineer of TVS-E now engineer come from WIPRO every this issue start from new engineer from ABC

I really disappointed with dell

Thanks & Regds
Shekhar Jadhav

--- On Mon, 24/8/09, [protected]@Dell.com <[protected]@Dell.com> wrote:


From: [protected]@Dell.com <[protected]@Dell.com>
Subject: RE: RE: Complaints against unproper services
To: shekhar.[protected]@spykar.com
Cc: [protected]@yahoo.co.in
Date: Monday, 24 August, 2009, 7:40 PM


Shekar,

Please let us know once your data is backed up.

Thanks & Regards,

INDIA TECH SUPPORT ESCALATIONS TEAM

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-----Original Message-----
From: Shekhar [mailto:shekhar.[protected]@spykar.com]
Sent: Monday, August 24, 2009 12:36 PM
To: IN_TS_Escalations
Cc: [protected]@yahoo.co.in
Subject: RE: RE: Complaints against unproper services



Dear Sir,
1. you said as per dell engineer report my system having OS Problems
then
why engineer not OS reinstalled on same days after he get system after
backup taken
2. Why system is overheated as per engineer comments

Please solve this problems in short time. This not possiable to me to
call
you every time or write the mails

Thanks & Regds,
Shekhar Jadhav



-----Original Message-----
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Monday, August 24, 2009 11:27 AM
To: shekhar.[protected]@spykar.com
Subject: RE: RE: Complaints against unproper services

Shekar,

Please have your system's data backed up. As per the engineer's comments
OS
needs to be reinstalled. Once you are done with data backup we will have
someone go there and reinstall the OS.

Thanks & Regards,

INDIA TECH SUPPORT ESCALATIONS TEAM

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments,
is
for the sole use of the intended recipient(s) and may contain
confidential
or proprietary information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient,
immediately contact the sender by reply e-mail and destroy all copies of
the
original message.

** We work from 9am-6pm ( Monday - Friday), any mail received after 6 pm
would be actioned on the next business day. Our turned around time is 24
- 48 hours from the time mail has been sent.




-----Original Message-----
From: Shekhar [mailto:shekhar.[protected]@spykar.com]
Sent: Friday, August 21, 2009 5:17 PM
To: IN_TS_Escalations
Cc: [protected]@yahoo.co.in
Subject: RE: RE: Complaints against unproper services

Dear Sir,
Yesterday engineer visited and he found some problems in system but he
not
explain what is the issue in system I keep trying to call in your office
on
[protected] But before call reach to your technical call get
disconnected
automatecally

Please call & or revert todayitself
otherwise...




_____

From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Wednesday, August 19, 2009 1:03 PM
To: shekhar.[protected]@spykar.com
Cc: [protected]@yahoo.co.in
Subject: RE: RE: Complaints against unproper services



Shekar,



The Service provider will call you up before reaching the site.



Thanks & Regards,



INDIA TECH SUPPORT ESCALATIONS TEAM



CONFIDENTIALITY NOTICE: This e-mail message, including any attachments,
is
for the sole use of the intended recipient(s) and may contain
confidential
or proprietary information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient,
immediately contact the sender by reply e-mail and destroy all copies of
the
original message.



** We work from 9am-6pm ( Monday - Friday), any mail received after 6 pm
would be actioned on the next business day. Our turned around time is 24
-
48 hours from the time mail has been sent.







From: Shekhar [mailto:shekhar.[protected]@spykar.com]
Sent: Tuesday, August 18, 2009 10:24 AM
To: IN_TS_Escalations
Cc: [protected]@yahoo.co.in
Subject: RE: RE: Complaints against unproper services



Dear Sir,

Please may i have contact of engineer to attand him on the time of
service



Thanks & Regds

Shekhar



_____

From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Monday, August 17, 2009 8:58 PM
To: shekhar.[protected]@spykar.com; [protected]@Dell.com
Cc: [protected]@yahoo.co.in
Subject: RE: RE: Complaints against unproper services

Dear Mr. Jadhav,



Engineer visit has been arranged. Confirmation number is[protected].



Thanks & Regards,



INDIA TECH SUPPORT ESCALATIONS TEAM



CONFIDENTIALITY NOTICE: This e-mail message, including any attachments,
is
for the sole use of the intended recipient(s) and may contain
confidential
or proprietary information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient,
immediately contact the sender by reply e-mail and destroy all copies of
the
original message.



** We work from 9am-6pm ( Monday - Friday), any mail received after 6 pm
would be actioned on the next business day. Our turned around time is 24
-
48 hours from the time mail has been sent.





From: Shekhar [mailto:shekhar.[protected]@spykar.com]
Sent: Monday, August 17, 2009 6:28 PM
To: IN_TS_Escalations
Cc: [protected]@yahoo.co.in
Subject: RE: RE: Complaints against unproper services



my address is already mentioned in your system



for your referance I giving your again



Residental Address :

B/4 Panchsheel Housing Society

Lokmanya Tilak Nagar, Link road, Sakinaka, Mumbai 400 072

Mobile No.[protected]



Bus No. 340 from Andheri (E) or Ghatkopar (W) Station, stop is Lokmanya
Tilak Nagar







Please inform me in advance to attand your service person at the same
place



Thanks & Regds,



Shekhar Jadhav.











_____

From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Monday, August 17, 2009 6:15 PM
To: [protected]@yahoo.co.in
Cc: shekhar.[protected]@spykar.com
Subject: RE: RE: Complaints against unproper services

Dear Mr. Jadhav,



Please share your address and we will arrange for an engineer visit.



Thanks & Regards,



INDIA TECH SUPPORT ESCALATIONS TEAM



CONFIDENTIALITY NOTICE: This e-mail message, including any attachments,
is
for the sole use of the intended recipient(s) and may contain
confidential
or proprietary information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient,
immediately contact the sender by reply e-mail and destroy all copies of
the
original message.



** We work from 9am-6pm ( Monday - Friday), any mail received after 6 pm
would be actioned on the next business day. Our turned around time is 24
-
48 hours from the time mail has been sent.





From: SHEKHAR JADHAV [mailto:[protected]@yahoo.co.in]
Sent: Monday, August 17, 2009 1:02 PM
To: IN_TS_Escalations
Cc: shekhar.[protected]@spykar.com
Subject: Fw: RE: Complaints against unproper services





Dear Sir,

My system not start properly in that condition i have to start system in
Safe mode only



Please help



Please call me on my mobile or revert me today itself otherwise i have
to
take some serious actions against you.



Thanks & Regds



Shekhar




--- On Fri, 14/8/09, SHEKHAR JADHAV <[protected]@yahoo.co.in>
wrote:


From: SHEKHAR JADHAV <[protected]@yahoo.co.in>
Subject: RE: Complaints against unproper services
To: [protected]@Dell.com
Date: Friday, 14 August, 2009, 5:14 PM


Dear Sir,

Thanks for Your support My system hang on statup on everytime

Please help me my all work pending because of this prioblem s

and posibally call me on my cell no.



[protected]





--- On Fri, 14/8/09, [protected]@Dell.com
<[protected]@Dell.com>
wrote:


From: [protected]@Dell.com <[protected]@Dell.com>
Subject: RE: Complaints against unproper services
To: [protected]@yahoo.co.in
Date: Friday, 14 August, 2009, 1:56 PM

Dear Mr. Jadhav,



Warm Greetings from Dell!



At the outset we sincerely apologize for the delay and the inconvenience
caused to you. Please let us know a brief abt the problem on your system
and
we will do the needful.



Thanks & Regards,



INDIA TECH SUPPORT ESCALATIONS TEAM



CONFIDENTIALITY NOTICE: This e-mail message, including any attachments,
is
for the sole use of the intended recipient(s) and may contain
confidential
or proprietary information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient,
immediately contact the sender by reply e-mail and destroy all copies of
the
original message.



** We work from 9am-6pm ( Monday - Friday), any mail received after 6 pm
would be actioned on the next business day. Our turned around time is 24
-
48 hours from the time mail has been sent.





From: SHEKHAR JADHAV [mailto:[protected]@yahoo.co.in]
Sent: Thursday, August 13, 2009 2:48 PM
To: IN_TS_Escalations
Subject: Complaints against unproper services



Dear Sir,



I had purchased one laptop from your organisation in April 2009

after that i facing some problems in Operating system from 11th to 13th
of
this month i am contnuesly trying to call your trechnical support
execuitive
but I get only one answer "our execuitives are busy they will reach your
shortly" my each call duration near 15 to 25 minuts and near 10 to 15
call
done by me but still nobody pickup my call Customer Care execuitives
Pravin
of navin, Parinita, Somaiya, and sunil B. every cusmar care execuitive
transfer my call to technical support or keep my call on hold



I have vey small issue of Opering system in laptop

Please mail me or call me for your reply otherwise I will take serious
actions





Thanks & Regds,



Shekhar Jadhav

Service Tag No. 97583BS



Mobile No. [protected]

my inspiron530s dell system have some bootting complaint and somtimes show a message in blue screne, and system goes off.Please contact me by mail or phone [protected] at the earliest

Dear sir,
I would like to say that I bought a dell laptop vostro 1400 on dated 20-jan-09
But because of some technical fault it stopped working three time and the data store in the laptop vaneshed so I have to bear a great lost because of the falure of laptop
You have changed some part in the month of nov. at the time of change it was working well, but after some day it again stopped
Sir, I am a businessman dealing nokia care so all the three time the bills amd vochers stored in the laptop disappeared .
I request you to change the laptop as it is under warrenty period.
Thanks

Regards
Vishnu mundra
[protected]

sir its an case of very serious matter, pls sir take this seriously .I hve purchase an laptop of dell inspiron15 on the date 29 march 2011 from city bhopal, state madhya pradesh(india.) from the shop named popular tech computer which is the branch of amk computer and peripherals, this shop is very famous in bhopal.The matter is that i hve purchase on the date 29 march 2011 but when i put service tag of this laptop on dell care service site this showing that this laptop parts already get replaced two time on the date 25 dec 2010 and i hve purchase this on 29 march 2011, and this case goes more in critical condition when i called to dell care today they told me that this laptop which has service tag this is of person named danish ali khan which is from karachi, pakistan.it shocked me a alot .sir they totally done fraud to me.they gave me an old laptop, I hve faith in ur company very much and i always tell my friends to purchase only dell laptops because ther service is very good, i hve no idea what to do either i hve to go consumer forum or report to police of that case but doing that is not a better option so i hve done faith on u to handle this matter seriously and do something in that case as soon as possible, I want an new laptop.
my name-Vibhu jain,
mobile no.-[protected]
my [protected]@gmail.com