Domino's Pizza Complaints & Reviews

30 MINUTES TAG LINE....THERE IS NO MEANING FOR THIS....WE ORDERED 4 PIZZAS FROM NOIDA SEC-18 ON 20/08/2011.THEY CAME AFTER APPROX 55 MINS AFTER TAKING ORDER.WE PLACED THE ORDER FOR SEC-16 NOIDA WHEN WE TOLD THEM TO DELIVER PIZZAS FREE OF COST AS PER THEIR TAG LINES THEY PEOPLE DENIED.

THIS IS ALL BULL ....

On 14th of August i called up dominos pizza Janakpuri branch to deliver a pizza in my area (Vaishali on dabri palam road)but they refused to deliver by saying that this area doesnot come under us.But previously i have seen dominos pizza delivery boys delivering the pizza in our area and i asked them also that from which branch they come from and they told me from Janakpuri branch.In just want to tell the respective authorities that there should be no double standards.I talked to Neeti(team member)and Ashish Shift Manager and both of them they refused.
Thanks.

I had done an online order on 07/08/2011. the payment was successful. but the order didn't go through kitchen. It said a message to call store that's it. I called up the store they said that the money would be refunded within 7 working days. i didn't get any mail regarding this from dominos also. Its more than 7 working days now. kindly check into the issue.
location adyar brach chennai
bill amount 424.28
bill time around 18:00

Hi,

My name is Om Prakash Singh, a resident of Dhanbad. I am a loyal customer to Dominos for more than 5 years and keeping that experience in mind, I thought of ordering a pizza from a new Dominos outlet in Dhanbad.

But that was a big mistake. First they have taken wrong order, second they have delivered the pizza in 50 minutes, third they havn't delivered what actually being ordered, fourth they have overcharged me, fifth is the major one i.e the Managers behaviour instead of listening to my problem he was emphasizing on my discount given.

When I have asked for a corporate discount, he simply refused it and told me that he will not give any discount to me in future. I've never expected this sort of behaviour from a Dominos manager.

I would request you to not spoil Dominos image with this sort of behaviour. I am loyal customer to Dominos from past 5 years. And if this continues then they will surely loose valuable customers.

From a very frustated Customer
Om Prakash Singh
+91-[protected]

I order a single veg Domino Pizza and i coke,order no. being 39 and Tin No. being [protected] on 08/06/2011 at 1:14 PM. I found an insect in a coke while i was drinking and it may also happens that i have drunk few insects too. I also have a stomach pain after drinking that coke. When i complaint to the dominos, they doesn't respond to me and said the coke was sealed and it was the mistake of the cocacola.

Now, I want a mandatory response from the Dominos and also the compensation.

Hi Team,

I, Magesh Vijayan, working in Manyata Embassy Business Park (Manyata Tech Park), Bangalore.

Today, 05 Aug 2011, in Dominos outlet based out of Manyata, our lunch turned out to be a nightmare. I placed an order for Fresh Veggie Cheese Burst Pizza at 02:01 PM (I am submitting herewith all the details, bill, phone no’s contacted, Pics of store manager and store guys, etc), but up to 02.40 PM we weren’t served. After 45 Min or so I suppose, I went up to the counter to ask for my delivery. But the Guys in the counter (Kumar and Sandeep) asked me to bear with this delay as there were other customers also waiting for delivery like me. If that’s the case, the pizza’s should be delivered free of cost as per Domino’s, but he refused to give it at free of cost.

When I asked the Store delivery guy, Kumar to give Store Manager Avinash’s contact number, he refused initially and after long argument he gave a mobile number stating that it is his Manager number but in this case also I hope he cheated me. He had given his own number as managers number ([protected]), when I contacted that number and tried to escalate my complaint, I had asked him to come to the counter and speak to me personally, but he refused. And later the counter guy returned the money after long argument and I came out of the store.

At last the store manager Avinash came from no where and the store guys were speaking something to him pointing fingers on me. I tried taking snap’s of them through mobile, the Manager at the counter got angry and tried to grab my mobile. When I hesitated to give, he tried to hit me physically and there after I walked out of the store.

1. Is this the way to treat Customers at your store?
2. Is this the meaning of delivering happiness as you say?
3. If delivery can’t be done on time why are they taking orders?
4. My lunch with my colleague was ruined.
5. The guys in your outlet wasted our valuable time.
6. At the end we got nothing and walked out of the store.
Expecting a reply on this.

Regards,
Magesh.Vijayan

I had ordered a pizza and pasta vide bill no 324 dated 30.07.2011

To meet the 30 minutes deadline , Dominos Mulund delivered the Pizza without the pasta. This was an incomplete delivery and I was demanded to pay the full amount

For follow-up I got the pasta which I had already paid only after 6o Minutes

The Stores Manager did not come on the telephone for 15 minutes and thereafter was giving a silly excuse that the order was missed due to heavy rains

This is cheating on the part of Dominos

Hi ,

The Dominos Pizza Centre Mgr Avinash Sawant reachable in Mobile Number :[protected] claim customers take undue advantage. Being in the service industry , the manager of the centre(Gokhuldam) does not have ethics to talk to the customer and they are not bother in future if I dont place an order.

I received an message from Dominos , there will be an return gift for customers . 20% off on Pizza bill . Min Bill Rs 3.50 without coupon code and validity till 7 th of Aug. I called to place my order , the call was redirected to the Manager of the centre, when i explained about the discount , he passed the comment circastically I cannot provide the discount to all the customer , since at times customer take undue advantage. Morever the discount amount is 100 , which i have never asked in earlier orders, since i regularly order from this centre . The manager was very rude and kept on arguing , and also hanged over the phone. Dominos this was not expected from you all............

This was an sad expirence , I would like to take an strict action against it because it impacting Dominos image in the market . Last not but least in the service industry Customer is always right , however this Manager has forgotten this, very shameful.

Below is the email which I have sent to the Dominos customer care.

Hello Sir,

I have placed an order at your site "www.dominos.co.in/OrderOnline", where I have made online payment and received a confirmation message on my cell # [protected] that payment of Rs 385.25 had been debited to my HDFC (VISA) credit card.

On the other hand when the system was proceeding on my computer suddenly a message popped up that the system could not complete the transaction.

I had conversation with the PALDI outlet manager and he suggested to place a complaint in this regard.

So please check into the matter and let me know if you need any other information.

Hemal Baraiya
Cell: [protected] & [protected]

We called Dominoes Pizza,Nxt to Bhagwati Hospital @ 21:20pm on 20/July/2011 to order a Cheese & Pepperoni pizza,And just few minutes before we had bought the Take away tariff sheet
Upon calling Dominoes pizza to order for a INR 485 Cheese & Pepperoni pizza (costing mentioned in Tariff sheet) we were told that we would have to pay INR 675 for the same,Which is absurd and Rafiq the manager told us about all these charges about INR 55 and taxes,This is crazy either the staff needs to know about the product or Dominoes Pizza is cheating,We ordered the same Pizza from another well known pizza provider and paid INR 505 including 4 slice of Garlic Bread
I want to know why should you cheat customers,
My email: [protected]@yahoo.com

Hi,

I ordered a pizza from Dominos Gurgaon today 19/07/2011. By chance I turned a half eaten piece of pizza, I generally don't do that, and found a blue colored chunk of plastic in it. Moreover, the Pizza was half cooked. It is shocking to see companies like dominos are providing such low quality of food to the consumer and are charging so much. They should be using quality crust for making their pizzas. Attached please find the photograph of the same.

Bill No/ order no :-302
total amount paid: 294.62 rs
Address of the outlet: L.G 28-29, City Center Mall, Mehrauli Road. Gurgaon
My phone number is [protected]

I ordered dominos pizza online by HDFC CC, of 351Rs. my money is deducted from my creadit card account. but Haven't got pizza nor money back. Here is some detail

Mobile No. [protected]
Date : 14 July, 2011
Amount: 351.00 Rupees
Payment mode: online through HDFC Credit Card


any help in money refund is appreciated.

with regards
rupesh

I order a two pizza to Dominos online on 14th July 2011.First they accepted the order and given a confirmation call on my Mobile no. after their site refused to precede the order saying Exceed the limit of tries and Dominos I.P etxn will call me. After 2 - 3 mins I got a call from them and I placed my order. The order taker was SAUD 1 My bill no. 190 and confirmed the Time of order and amount of order.

I received my order within time but Pizza's was cold, and then after delivery boy confirmed again about my discounted item in bill, after being confirmed he given me the order and left my place after taking the amount as per bill.

After 15 - 20 mins. I got again a call from Dominos regarding that I have them Rs. 78 more. When I asked for what? they said it is for the Garlic Bread with Cheese dip which I ordered, whereas it was actually free through a online Coupon (which I have already informed SAUD while taking the order), on this they started giving different excuses and they started arguing with me and SAUD given me a threatening that in future they will not serve me any order from there.


Is this you call Way of Talking, Way of Customer Service, you call it World's No. 1 company in Pizza's.





I REALLY DOUBT & IT'S REALLY STRANGE. NOT EXPECTED FROM DOMINOS.


Gaurav

Hi i m great fan of Domino's from the last 10 years and i ordered pizza from it regularly on 09.07.11 i have ordered a pan for all pizza and galic bread with chees from Indirapuram, Aditya mall, Ghaziabad, UP India outlet at 9:27 PM the person over the phone told me that we wont be able to deliver the pizza within 30 min as it is considered as bulk order. But i have recived the pizza after 1 1/2 hours i.e. by 11 Pm i tried to contact the outlet so many times but no body pick the phone, and the above all the delivery man dont even have the manger phone number. The pizza i recived is almost cold and its taste almost gone. I cn understand that as it is a bulk order it will take time but more than 1.6 hours is really not convincing me whereas the outlet is hardly at 5 min. walking distance away from my residence. Although i have recived the delivery but the pizza and the bread are really not at all in the state to eat. Kindly look in to the matter n try to improve your services in future my email is [protected]@gmail.com and my no is [protected] if you want i can provide the bill as well. thanks

i had ordered a pizza online and made a payment by debit card.But dominos failed to place my order even when my order payment was made the payment details are as follows

Cyber Receipt Date:06/07/2011 1:41 PM


___________________________________________________________________________

Transaction Details
___________________________________________________________________________

Account Number : [protected]
Transaction Date : 06/07/2011
Transaction Amount : (INR)404.10
Transaction Type : DR
Transaction Description : PUR/DOMINOS-BILLDESK/MUMBAI/060711/07:42





.it was a fault on their part and i am not happy with the service.and i would like to take some action against them and refund of my amount.thank you

My daughter harleen ordered 3 cheese pizzas from dominos on Saturday 2 July 2011.
The pizzas were not fresh even we were hungry we diidnt ate the said pizas , I have complained on dominos wesite there was no satisfactory response from their representative who called after complaint he told me that you must have complained to me before posting complaint on website. Just this much.
Very bad device from dominos.
Beware to order again on dominos or reconfirm that u get fresh pizza.
My contact [protected] land line phone 4623003 , 213 model town Jalandhar Punjab India

hello all,
I recently placed an order at the dominos centre in bhopal, the pizza was burnt, after complaining that to the manager, it ended up in a heated argument , though the pizza was replaced...but the behaviour of the staff and the manger is horrible

I placed an order for Pizzas at 2040 hrs on 19 Jun 11 at Dominos Colaba branch on phone No.[protected]. At 2145 the order was not delivered to me so I made a call to Dominos, I was told order has allready been dispatched and will be reaching any time. At 2200 Hrs the order was not delivered, I again made a call to Dominos, this time i was assured that order will reach any time. At 2230 I once made a call to Dominos and requested to speak to Manager and i was connected to Mr. sunny he told me that he will be calling back after 05 min checking the status. 15 min past at 2245 i again made a call to Mr. Sunny and reminded him of call back, the manager firmly told me that order could not be delivered of some funny excuse and assured me that the item would be resend and will be delivered in next 15-20 Mins. The items never reached. It is about 2345 that i am writing complaint.This has lead a child suffer eagerly waiting for Pizza, what the company promises that item will be delivered in 30 mins forget 30 mins after so much of conversation with the staff and manager the items never got delivered.The response the manager and staff towards a customer is rediculos. The people shoul be punished that child slept with out food waiting for Dominos pizzas.



Regards

Rakesh

I ordered for a pizza at 8 50 pm from Dominos in Ajay Nagar kolkata Order No 216.A lady picked up the phone,took down the order and told me that the service guarantee of 20 minutes would not be applicable.I told her that 1 hour would be fine which means the pizza could be delivered at 9 50 pm.I started calling up the outlet from 9 50.No one picked up the call till 10.40 after which one Mr Ramesh answered the phone and introduced himself as the manager.He told that the pizza has been despatched but they cannot trace the person.On sustained questioning he admitted that they had messed up and offered to deliver the pizza within 20 minutes past 11 pm.
My son who was expecting it summed it up in one word telling Papa we will never order a pizza from Dominos.Cant understand what delivery mechanisms and system checks they have where they dont know that a pizza is not delivered even after 2 hours of placing the order.
Its ony when the customer calls up do they realise that they have not sent the order.Amazing service to match the tagline 20 minutes nahin to free
Prakash

Hello Sir,


I tried to order through online getway.. My mobile no. is [protected]... I am attaching the transaction received also from axis bank where my money got deductetd but no order received by dominos branch.. Finally i had to order on call and paid the money cash.


Would you plz help me to get my refund back..For your referance i am attaching the transaction receipt..

I have sent the complaint to Dominos care but no answer yet..My complaint # is Dominos Case #: 948698.I tried to call their customer care but no answer,

My email is ashish.[protected]@yahoo.com.

Please help me.