Domino's Pizza Complaints & Reviews

This is worst experience...I faced it too... you pay online and do not get delivery is not fair at all yar...

Dear Sir,
I received msg from Dominos on dated 27.06.2014, the msg is as under:-

"Double the Indulgence for ur tastebuds with Dominos Buy One Pizza Get One Free offer. free pizza same/lesser category. and Coupon code is 626BoVQX . vld 06 jul. t&c"

But when i book my order online, they delivered only one pizza and they dont deliver one more free pizza as dominos msg received. my order no. 169 on dated 27.06.2014.

By Name Kartik Jaiswal

WE HAVE ORDER PIZZAS FOR HOME DELIVERY ON 10-10-10 VIA order no: 246 from dominos pizza outlet (SCF82, ground floor sector:22 ,gurgaon) at 8.56pm. It was delivered at around 9:20pm by Mr.Dinesh . Since we do not have the exact amount so we gave him Rs 300 and was asked to return the balance,but Mr dinesh did not have enough money to give the total balance.so we have asked him to give back the balance with half an hour.but the guy has never turned up.
M/s dominos pizza has cheated us .
need action for it immediately.

we have order double cheese burst pizza from khar linking rd outlet but the pizza was worst there was no cheese on it
we ask for tuesday vodafone offer the staff is saying that from last 2 week the offer is buy medium get small free instist of medium to medium
there was offer going on buy 1 pizza & get 2nd pizza 50% off the staff is not tell to the customer
this is very poor service 4th time im expreince this thing
plz take some action

I had placed an order for Dominos Pizza through the web. The pizza was delivered 30 mins late and as per Dominos policy I should have received a refund.

I filled up feedback form, followed up through mail - yet to no avail.

I dont care about free delivery - but these guys are taking their customers for a ride. They are promising something which they can never fulfill.

DOMINOS — Refusal to admit late delivery and violation the advertised scheme

The Dominos delivery guy as well as the manager on the phone refused to accept that my order was late and hence violated their offer i.e. " if an order is delivered after 30 min. it will be given free). The date is the 17th of November in Chandigarh. The complaint is against Dominos, Sector 34, Chandigarh. On their dismissal of my appeal i refused to accept my order and returned it. This is the second time this has happened to me and i feel cheated by the company. If they do not fulfill the terms of the above stated offer, harsh action should be taken

shifty — domino's

I would never order a dominos pizza online. I order a1x pizza at 14.50 and requested the delivery for 17.30 then i recieved a email to confirm it. It was 18.15 I rang them they said it was on the way. What a load bull****. Another hour went on I rang them again at 19.40 i spoke to the manager he said its was because of all the orders for delivery were around the time a requested mine but what i dont understand is i order it 2hours before 17.30. They never offered a refund which i thought was krap exspecially waiting 3hours for it to be delivered. So if any1 is thinking off ordering online dont bother.

iam fed up customer o[censored]r brand really sorry to say but ur guys make lot of issues
delevring the pizza at my place god knows the reason
they take lot of time even more than one hr which is like if i need ur pizzza
for lunch i need to order it at thee breakfast ..
i had many fusss with ur centre and becozz of the i really miss pizza hut in my city
u guys are poor service makers ...
for me domminos has been the worst experirence ...
keep up the bad work
and when we call and complain then please maam try to understand our man late blaa blaa blaa
we r paying so we r not there to understand
u guys know how to take money without knowning how to provide services....
this was my last order to domminos and i make it sure i publisee it at my best atleast i can gain
my point of satisfaction which i dint get from your service....
thank you
keep up the bad work all the best for your future... majboori ka naam mahatma gandhi ...
we dont have pizza hut in our city so ... u bad guys r ruling .. but sooner of later trust me..
u guys goonna have bad time

UR TAG LINE SHOULD NOT BE PIZZA DELIVERY EXPERTS
IT SHULD BE NOW PIZZA DELIVERY EX- EXPERTS

i placed a order with dominos pizza in ponca city oklahoma and the manager had the employee call me back and tell me that he could not remake my pizza because he made it correctly and that was not the way it was ordered i have been faithful to dominos for years and WILL NO LONGER ORDER AGAIN FROM THERE

Greetings,

This complaint is for the poor service of Dominos, Gurgaon Sec 22 branch.

I had placed an online order on Sep 03, 2010 at 8:01 PM on http://dominos.co.in/. My Trace No. is CC-000327. I had ordered for 2 pizzas, 1 White Pasta, 1 Garlic Bread sticks, 1 Cheesy Dip and 4 Coke mobiles. All order except 4 Coke mobiles were delivered at 8:45 PM. When I ask the delivery guy about the Coke mobiles, he told me that he had forgotten to bring them and he will get them in 30 minutes. I said Ok. After waiting for 45 minutes, the delivery guy did not come back. I called Dominos Store at [protected] and asked them about the same. They said that they will send them in 30 minutes. Delivery guy came after 30 minutes with 4 Coke mobiles but all hot. I asked the delivery guy to take them back and called the store manager. He said that he will send 4 cold mobile cokes in 1 hour. I said that I am leaving office and I will not be able to collect them. I asked him to send them next day on Sep 04, 2010. He said he has written it on his log book and manager in the morning will send them at 11:00 AM. Next day i.e. today I waited for the mobile coke till 2:30 PM but neither the delivery guy came nor they called me back. I called them at 2:30 PM and asked them about the order. The manager said that he will send them in 30 minutes but Coke mobiles are not available. He asked me to select from Sprite and Fanta. I opted for 4 Sprite mobile. Delivery guy came in 30 minutes with 4 Fanta mobiles. When I asked him about it, he said that Sprite was not available, so he brought 4 Fanta.

In the megacity like Gurgaon, how can this behavior be accepted from a brand like Dominos. Requesting concerned authorities to look into it.

Thanks
Vimal Kaul

On 15th aug, I tried to order a large barbeque chicken pizza in the evening and had the one of worst experience of my life . I called the GARIAHAT outlet as to my knowledge that was the nearest one. They said that my residence (5 mins walking from rashbihari crossing) was not within there coverage and asked me to call the TOLLYGUNGE outlet. The TOLLYGUNGE outlet said that it will be covered by the JODHPUR PARK outlet and to increase my astonishment, the JODHPUR PARK outlet said it should covered by GARIAHAT outlet itself!! Completely confused and Dejected, I finally arranged the same from another pizza maker which practically supplied it within 25 mins!! The worst part was, after a good 45 mins of drama, ultimately I came to know that my residence is actually under ALIPORE outlet!!!
It is painful to say, That Domino’s lost one of there most loyal customer; that’s ME.

I had to place an order for pizza home delivery.Initially i called to their number they connected me to himayat nagar branch, i provided with my address.they failed to take my order stating my place did not come under their coverage region.they gave me their secundrabad branch number.
when i called there , the response was same.they also said that they cannot reach us by 30min so they cant take the order. when i suggested i will pay even if he failed to deliver in 30 min,he made me wait for 15 min on phone and still said no to take the order.
I was very disappointed to see the way a reputed company like dominos , handled the customers this way.

Dominos Pizza — poor making of pizza

the pizza was not made at dominos standards . had bubbles on whole pizza ...the crust was not good ... was flat like a roti....my recipt no is dpi66121

Dominos Sucks..Worst customer service in the world...i hate the guy named BONNIE (Employee ID- 246971) he is the most rude, insolent and impertinent employee ever hired by dominos..he works in Bandra (Gandhi Nager branch) and worst employee award winner...he claims to me a store manager there...i want to file a law suite against Dominos and drag them to the consumer court...

Vikas Batra
[protected]

Respected sir

i have ordered one pizza from rohini outlet And when i got my pizza the pizza condition is not upto the mark and when i complaint to the manager about my problem he rudly told me this we are giving you the second pizza . and i am not satisfied with service and i will tell you all what the meaning of time and i have wasted my 1 hour in rohini just because you all at that i have to go dwarka to meet some one .for my personal work .

Really pathetic service you are giving . i dont want to order next time in your outlet .

Thanking you
Rajesh Kumar
[protected]

ordered dominos pizza and garlic bread invoice no. DPI66019/12-13/65337 placed order around 8pm but the pizza got late by 50 mins
i called them again they asked me to wait for 4-5 mins more and i did so because i have been a regular customer of dominos
finally when the order arrived and i made the full payment. when i opened the pizza box i was shocked to see the pizza. it was not at all looking like a pizza from dominos..it was rather looking like a stale broken and half eaten pizza. i called them back and told them they said they are sending another pizza..i kept waiting but the pizza was not delivered till the end of the day.
the pizza that i received was looking so disgusting that i felt il fall sick if i even take a bite. dominos has disappointed us to a great extend and we will never in our life again ask for dominos service.
we still have that pizza kept as it was delivered in our trash corner!
hate dominos. we need compensation for our suffering

Hi
My feedback id is 485256. I haven't received any reply from your end.
Let me retell you the whole story again.
"I found buy 1 get offer on online order on your web site. I called your customer care the person was so rude as if I am his servant or what and said there's no offer . I am sending you snapshot of the same."
I hope you won't let your oldest customer go this way and help me maintain trust in you. I expect at least a reply from your end.
PFA the screen shot.

Thanks and Regards
Nikhil
([protected])

I Mrs. Keya Ghosh Order A pasta for my daughter on 07.02.15 at ajoy nagar (kolkata), they have taking my order which i have have registered Customer.After 45 minutes later when i am not recvd my order i have call again to that store and they tell me that we have deliver below of 400 Rs. Such a bad servive...

Today I have placed an Advance order to be picked up at 8:45pm. They have served me a bad cold pizza at 9:15. When I was waiting from 8:30pm. I didn't expect this kind of poor service from Dominos. The person in counter was giving me a careless answer inspite of me asking for my order continuously. You are not serving me Pizza for free. You should understand the value of your customer.

Order placed at :
Dominos Restaurant Address
Jubilee Hill, Plot No.23, 8-2-293/82/a/23, Divyasai Enclave, next To Kuna's Guest House, Road No.5, lane Opposite To Canara Bank, jublee Hills, hyderabad - 500033 Ph.no.[protected]/ 23550530, [protected]

Hope you give proper training to your Boys.

Order date: 11th april, 2015
Order id: 157
Branch: Dominos sadar bazar, agra

I ordered one garlic bread and it was stale. I am suffering from food poisoning after eating that. I asked the dominos guys to change the bread as it was smelling bad but they just reheated it and gave it back. This is really disgusting. Please resolve this issue at the earliest and take a serious action.

order was placed in the name of MR. Ramnath Singh

I am very shocked with the service which i have got from dominos. I placed an order on 17/04/2015 at 9.28 pm, There were few guest at my place and i have placed an order to dominos for door delivery but i was really ashamed why did i placed an order to dominos, my order was not delivered till 10.15 and when i was trying to call the particular branch they where not answering i would have called more then 20 times from different numbers but none of the call were answered. I waited that the pizza will come and then it was almost 10.45 but still i have not received it. I was feeling very bad that i was not able to arrange food for my guest and it was all because of the poor service from dominos. You people guarantee 30 minutes delivery but forget about the delivery you were not answering calls only. I am also a share holder of jubiliant foodworks ltd. Believe me because of you i have lost all my image in front of my guest. for your information i am one of the frequent guest of dominos but the poor service will stop me to come in future to dominos.

I want an answer for it.

Thanks

I am very sorry to say that I am a regular customer of Domino’s Pizza Leela Bhavan Patiala and from the past one month the service of this store has worsen day by day.

Firstly during the weekends the store doesn’t even bother to pick up the calls. One day I had to call 8 times and the attendant repeatedly picked up the phone and hung up without attending. My concern is that if the store is unable to handle such rush of customers then why give offers or send messages to people to invite them, But if the do then why not employ more people on the weekends instead of harassing the customers.

Secondly some of the employees are very polite and helpful while others are arrogant and they don’t even bother to co-operate with the customers.
I wanted to call your customer care many times but thought these were minor issues and need not to be complained of.

But last night what happened was never expected.

I placed an order of one medium chicken dominator thin crust pizza from the mobile app at 8:49:46 on 5-6-2015 order no. 234. Around 9:20 I called the store and the attendant said that it would be reaching anytime.

Unfortunately the delivery guy reached some other place and the person to whom it was wrongly delivered called me and asked my address and then he sent the guy to my place. This delivery guy named Mr. Deep reached my place around 9:52 and on asking about the reason for delay he stated that the address on the bill was wrongly written so he went on that address.

The pizza was cold and besides your scheme of 30 minutes or free the delivery guy asked for the full price after having a word with Mr. Manoj in the store .
I had to pay the full amount of cold pizza after waiting for approximately 1 hour.

My query is that if the mobile app and the systems in the stores are not properly connected and they cant properly feed the correct address the customer feeds then why make fun of the customers and keep then waiting for cold pizza for hours. Secondly if you cant fulfill the terms of your tag line 30 MINUTES OR FREE then why use such.

Hoping for some reply

I feel very disgusted writing down to dominos regarding its service in jamshedpur(sakchi branch). I placed an order with order number 318 at the sakchi branch at 9:30pm, on not receiving the order till 10:15pm i called the outlet and they say that they don't give any time guarantee. There was nothing mentioned on the website when i was placing the order, there was nothing mentioned in the order mail i got regarding the no time guarantee and neither did the store call and tell me anything. then the person on the phones starts to argue with me that they want give me the half an hour or else free offer and also the person was talking very rudely and saying "do what ever you want" when i told them i would raise a complain in the dominos head office. After that when i receive the pizza its not hot at all and hardly there is liquid cheese, which should have been there coz i had ordered a cheese burst pizza. It wasn't good enough to be eaten also coz it had become soggy so eventually had to throw it away. Also, I'm noticing that from the past 3-4 orders whenever i am ordering cheese burst pizza there is hardly any liquid cheese in the cheese burst pizza and when i call and complain they just dnt agree and say that they will make it better next tim but i guess that next time dent seem to come any time soon. Hope dominos improves its service.

Domino's Pizza — Money Debited but order is not placed!

This is in reference to the order of which the Transaction Id is DMBK[protected] my money has been debited according to Mobikwik wallet but the order was not placed. Kindly please return back my money.

another pizza delivered

i have ordered medium peppy paneer with cheese bhust but i recieved medium peppy paneer without cheese burst . i will for the medium peppy paneer with cheese burst.

no refund for the order placed on Feb 23

Please call me @[protected]...asap

today i order for home delivery but both the stores A.B.road and vijay nagar. they transfer call to each other and no one reply about they do the delivery or not that process continue till 1 hour we call 7-8 times on both the branches.we tried to order online also but no response.
services of dominos is so poor even calling at 9 P.M. also they can' deliver the pizza.they cant able to decide that who have the right to deliver pizza in bombay hospita area. we were so much frustated today . so now we have decide we'll not go to dominos again.

i agree .. these people must be called dominoes the beggars.. They start begging for chilly flakes also .. i ad the same experience .. The manager in rajpur road dehradun, was just talking about chilly flakes getting costlier, so they wont give more then 1 peice per pizza..

I would sugest everybody ... To opt for pizza hut, rather than dominoes.. even if not pizza hut, u can go for ur choice, but dominoes is the worst.

Hi,
Dear Sir,
I placed an online order for the extravaganza pizza which was delivered on time and I am sure it would have been delicious but the problem was the discount coupon which i had mentioned in the order not availed.I was speaking to an employee named a vijendra from dominos store rajpur rd. dehra-dun while talking to him on the phone he put me on hold and I had to hold the line for several minutes due to which i had to send the delivery boy back.And when your employees finally woke up after an hour I received a call from them saying that sir you send the delivery boy back and while i was talking to the manager and i even told him that i am going to report this he disconnected the call.It was very disrespecting and you guys lack professionalism.I am really surprised, I never expected something like this from dominos.I hope this thing is looked after and you improve it.
I am a big fan of dominos and i personally dont think that their is anybody else in the world who can make better pizzas, it's just some professional ethics you need.
Regards,
Sagar Kumar
[protected]@yahoo.com

Domino's Pizza — Did not get refund

I ordered online on 30th of April, the order did not get placed but my amount was deducted, I still did not get my refund amount.

Today we had ordered PIzza & Cheese dips from Domino, Noida Sector -18 shop. Domino delivered the product in time. BUT interestingly they delivered Cheese dips mixed with Fevicol in place only Cheeze. Then we call the branch manager to come and see the incident then, Mr. Sanjay (The Shfit Manager) come to our office and accepted that the dip is mixed with Fevicol openly. Then he took the sample with him and came back after 30min and told us that, the product is not delivered by them. they don't know how come we got that fevicol mixed cheese dip.

Its a horrable incident and 2 of our Colleague still feeling ill, after having the dip. SO REQUESTING EVERYBODY TO BE CAREFUL WHILE TAKING THESE 3RD GRADED PRODUCT FROM NEXT TIME.

We are writing this at the utter most frustration and irresponsibility by dominos pizza.

same happened with me also

dominos is such a irresponsible fast food chain, anything happen by their fault but they dont respond.

Well i have read the above comments and i can see that Dominos being such a famous brand is destroying the name by providing such a pathetic service to their customers. Today only i ordered 2 pizzas cheese burst with the order no 27 and the tin no [protected] from greater noida branch Jubilant foodworks pvt ltd. DP165906, a farm house and a farm fresh and get a 20 % discount but the pizzas which was deliver to me was the worst pizzas which doesnt have cheese though its a cheese burst WELL i wanted to ask u when u give discount with the pizzas is it necessary that u down the quality o[censored]r product so that the customer felt bad as they did a crime ordering it from outlet if this is the case pls do not give such fake discounts to the ur customers and when i tried calling them up no one is picking up the call...

i will make sure will never order pizza from dominos this is the 3rd time it is happening..

now i want a reply to this complaint.
my email address is deepti.[protected]@ymail.com
mobile no is [protected].

Gwalior store ki team se time se jayada samay liya jata hai. gwalior store manager shalendra singh hai. jo ki expire maal bhi delivery karte hai. Gwalior store ka training Mr. shiv team ko koi training nhi dete hai.aur na hi team ko samay par promotion milte hai.shift manager Mr. vijay saxena aur mamta C.A ko disturb karte hai aur in dono ke upar koi action nhi liya jata hai. please help me sir.. Thank you. your employe.Gwalior store

WE HAD A VERY BAD EXPERIENCE REGARDING OUR PHONE DELIVERY ORDER. THE MANAGERS AND OWNERS PICK AND CHOOSE WHEN OR IF THEY WANT TO DELIVER TO YOUR ADDRESS. THE STORE AT 6601 EVERHART RD, CC TX 78413 WILL ENTER YOUR PHONE ORDER, VERIFY YOUR ADDRESS THAT IS ALREADY IN THE STORES SYSTEM, GIVE YOU AN ESTIMATED DELIVERY TIME AND ACTUALLY CHARGE YOUR CREDIT CARD THEN CONTACT YOU BACK WITHIN 20-30MIN TO ADVISE YOUTHAT YOU ARE "SUDDENLY" OUT OF THEIR SERVICE TERRITORY! THIS DOMINOS LOCATION HAS DELIVERED TO OURADDRESS MANY TIMES BEFORE. MY SITUATION WAS HANDLED POORLY. THE NIGHT MANAGER AND STAFF HAVE POOR CUSTOMER SERVICE. AFTER PLACING A COMPLAINT ONLINE, THE OWNER CONTACTED ME BY PHONE AND SUPPRISINGLY BACKED UP THE MANAGERS STORY ABOUT MY ADDRESS BEING OUTSIDE OF THE DOMINOS TERRITORY AND STATED THATTHEY SHOULD NOT HAVE DELIVERED TO MY ADDRESS ON THE PREVIOUS DELIVERIES. THE OWNER KATHRYN DID NOT SHOW ANY INTREST INMY COMPLAINT AND WENT AS FAR AS TO EXPLAIN TO ME THAT IT TAKES 5-10 DAYS FORTHE CREDIT CARD CHARGE TO BE REFUNDED AND THAT THE BANK PLACES A HOLD ON THE MONEY CHARGED TO MY CREDIT CARD AND ONCE AGAIN IS NOT THE FAULT OF HER DOMINOS STORES STAFF. THE ONWER KATHRYN WAS NOT VERY HELPFUL IN HANDLING MY SITUATIONS/COMPLAINT. *THE OWNER KATHRYN ADVISED ME THAT HER STORE HAS “NOW” PLACED A NOTE IN THE SYSTEM FOR MY ADDRESS “NOT TO DELIVER - OUTSIDE OF TERRITORY”!! THISIS HER RESOLUTION TO MY COMPLAINT. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
! VERY DISAPPOINTING!

mr chris christian..assistant manager s&b pizza company ltd.t/a dominos pizza the atrium kings st east grinstead rh19 3dj..this person should be dismissed from this store..he steals money from tills..cooks free pizzas for his friends out of work & in working hours. is rude slanders ethnic drivers..the manegment mr steve hough & becks ignore this as they have sold the franciese & are wating to move on..also drivers demand a higher hr rate of £1.oo as £5.75 is not excepted any longer & most drivers stay employed because this is a job & they are not very much respected!!!..only open till, close drivers have a free small pizza why?????..every member of staff should be given a small garlic pizza bread on completion of shifts...the amount o[censored]n used pizza dough binned is very sad & [censored]y...there are starving children & adults in this world & these bosses feed the rubbish bins with your food products...chris hans cristian should be dismissed from employment with dominos pizza with immedeate action!!! take this serious or your are currupted like him...enquiry against this employee NOW!!!...store number..[protected]..fax[protected].. e/mail [protected]@SandB-PIZZACompany.co.uk

not private at all..