Domino's Pizza Complaints & Reviews

We received a text message from no LM-644021 with a coupen no SBC 255520 announcing an offer for Friday of getting 1 pizza free for online booking of a pizza.

After placing an online order I had to wait for almost 2 hour and still no pizza was delivered. Finally I had to call the concern shop were the representative confirmed that they had received the order and asked me to wait for still half an hour before the pizza could be delivered. I was left with no alternative to cancel my order after a long wait for 2 hours.

I would like to request the company to stop making false promises and breaking advertisement code of conduct if the company is unable to stand by there commitments.

I am a regular customer of Domino's Pizza.

Recently, I bought the buy-1-get-1 coupon from Domino's Pizza, which was through a door -step campaign at my house.

When I recently ordered a Pizza (using this coupon) and asked them to deliver the Pizza in a near by address which is 750 meters away from my home, I was told that the Pizza wont be delivered to an address other than the Coupon was sold at. The branch manager said 'I am very clear, we wont deliver this in the new address'. I read through the T&C of the coupon, but this was never mentioned in the coupon sold. This was only disclosed at the time o[censored]sing the coupon and not at the time of buying the coupon.

This was shocking to me as this was never mentioned in the coupon but my kids were eager to taste the Pizza. I was ill I couldn't go to my registered residence. It was so disappointing to have a Pizza desire to go in vain for my kids who were too young to understand the pizza will not be delivered.

If this was told to me at the time of selling the coupon I wouldnt have bought it for Rs. 500. I felt I was cheated by the selling campaigne.

I am just writing this to everyone's awareness here.

Order date: 25-May-2012
Place: Porur, Chennai
My Name: Rajkannu

I have been a ragular customer of Domino's since long and am unhappy about the server Mr. Anuj


I ordered for two veg. doubles pizzas (SOYA & CORN / JALAPENO & PINEAPPLE ) on 24/05/2012 12:59 pm with your outlet Sco :308 Sector 38 C & D chandigarh (U.T) my Order No. 28 (server : anuj) very bad topping on one of pizza (Jalp) pizza brad not soft and base like a dasi quality brad too bad i told him but he not Replac my pizza. kindly look into this matter and advice staff to maintain the quality standards of dominos brand ......

MY NAME SUKHDEEP KHURMI
MY NUMBER (+91) [protected]

My family has been loyal customers to Domino Pizza for many years. The service in Hyderabad was always good.

Now I'm in Bangalore, we ordered Pizza from Dominos. The call was routed and thereafter the order was taken by Rajajinagar branch - Ms Reena at 1332 hrs with the promise to deliver in 30 minutes. After one hour when there was no delivery; I called up and the lady promised to check and call me back. At 1429hrs I was forced to call the vendor - Mr Babu took the call. I was told that they will deliver the fresh pizza in 20 minutes which was not kept up. I was told there is nothing I can do but to wait for another 30 minutes!

I was forced to eat bread+jam to address my hunger pangs when the ordered food didnot come even after reminders! Calling the Domino office in Bangalore to give a complaint is no use as no one picks the telephone[protected]/8/9. As the last resort, I logged a complain online at the Domino website reference no-30227.

This whole experience has made me resolve never to trust/call Domino Pizza ever again.

--- On Sat, 12/5/12, Rajendra Bari <[protected]@yahoo.com> wrote:


From: Rajendra Bari <[protected]@yahoo.com>
Subject: Fw: Customer Care Domino's Pizza India
To: [protected]@dominosin.com
Date: Saturday, 12 May, 2012, 7:38 AM


Dear Sir

Regret that I had to come to you for such a small issue that could have been resolved by any of your executive.br...

DOMINOS PIZZA's services were extremely pathetic. I booked my order on 13/05/2012 at 09:10 PM by calling[protected]RDC RAJ NAGAR, GHAZIABAD) and they told me that around 09.45 you will get the pizza. I was waiting for the order with my kids and kid's friends as I was not well. All kids were waiting for Pizza. After 45 minutes of order booking I called up on[protected] and then they told me that your pizza is in way and wait for 5 mins (confirmed two times) but after 10 min I again called up on[protected] than[protected] alternatively so many times as they were ring through and no one was answering the calls finally my call was answered at 10:25 PM through this no[protected] and I was told extremely rudely that I would have to wait for some more time but nobody was responding.

Although I was not well but I had to finally went to DOMINOS raj nagar, ghaziabad center at 10.40 PM (to check why are they are not responding) with my kid and she did't eat anything and she was empty stomach as she was not ready to take anything except pizza. In dominos no body was giving me the clear answer what is going on and why they have not delivered pizza @ my home. All were telling lies and did not send anything to my home and was saying that they had delivered because I confirmed with my wife through phone. So I returned back to my house. In the meantime my kid's friends returned their home without eating and my kids were also slept without taking anything after returning home as market was closed.

Due to act of Dominos Team I felt so insulted, embarrassed against my kid and kid's friends and there was to big risk with kid they had not took anything and slept empty stomach and in the morning they are not feeling well.

How Dominos employees can play persons emotions and lives. If they cannot deliver pizza so better they cancelled order that time and informed us so that we can arrange pizza from other shop.

Now the question arise, who will be responsible for their act if anything went wrong with me or my kids?

It should be treated as a offence they harassed us a lot and now I feel that Dominos and their team should be punished for that.

Still I am not in position to write more in this regard, please do the needful against Dominos. Thanks

Hi I am Varun.,
Yesterday 12th may 2012 i ordered a fresh veggie cheese burst pizza from I.P Extension store. My complaint is for two theings. Firstly, about thee commitment of domino's theat 30min or its free. They people does not agree if theey are late and will give various excuses theat no we are on time and all. I informed thee store theat your delivery is late, theey said you discuss withe thee delivery boy if he is late or not. secondly thee quality was not good, thee cheese was theick and was not up to thee mark. I am afraid theat i will never again visit or recommend DOMINOS to anyone.

The services were extremely pathetic.As committed in the commercials broadcasted Nationwide on all the media sources Domino's claim to provide their food items for no cost if the order delivery exceeds 30 minutes from the time it is booked.
i booked my order on 13/05/2012 at 11:13 AM by calling[protected] ,I was waiting for the order as I was not well and had a small get together at my house and had all kids waiting.After 45 minutes of order booking I called up on[protected] and[protected] alternatively as they were ring through and no one was answering the calls finally my call was answered at 12:09 PM and I was told extremely rudely that I would have to wait for some more time.
I had to finally call up at 12:35 to cancel my order,Now I am left with few questions in mind.
Q1.Is there any timeline for the order delivery if the distance is less than 3 Kms?
Q2.Is it difficult enough to deliver the order at a distance of 3 Kms in 1:20 hours ?
Q3.Does the timeline for providing free delivery does not exist if the so called Claim from Dominos fails with respect to 30 mins delivery ?
Q4.Is 3 Kms area too much deliver on time ?
Q4.Is the support staff not patient enough to handle the Customer Grieviences ?

The order was finally delieverd at 01:35 PM which is almost 02:20 hours.

WOW

Extraordinary Customer Service and Great Support for handling customer's calls.

We loved the taste as much as it's customer care in the past.We are extremely upset with DOMINOS.

Through this I want to share a shocking experience with Dominos. Last week My wife placed an order with Dominos rajauri Garden, New delhi. After having pizza she was taken to hospital and was diagnosed food poisoning, and the reason of food poisoning was clearly mentioned as undigest pizza chunks in the stomach. ( As per the medical records of Ram Manohar Lohia Hospital, New Delhi). She got so ill that she has to be hospitalised. After couple of days when I went back to my home I tried to contact the store manager to explan the same. I also had words with Assistant Manager, Store Mangger, District Manager and Zonal Manager(kush). However they were not ready to accept that the food poisioning is caused by Domino’s Pizza. (It certainly means they are contradicting the statement of a MBBS, MD Doctor of Govt. Hospital. I am highly dissatisfied with services and product quality of domino’s and I am sure that I will not turn back to domino’s in rest of life.
Arvind
[protected]

On 11/05/2012 at exactly 9:22 p.m I placed order no. 253 on 9:22 p.m at Lake Town branch of DOMINO'S.My order had already taken 28 mins and i had repeatedly told the person their to speed it up. There was some problem with the Onion Pizza. When the time was past 31 mins,I SAW him take a box hide behind the counter and then come back up in 1 min with my so called Onion Pizza.When I opened the pack I found that it was actually a Soya Pizza where he had removed most of the Soya and put in some Onion.However he failed to remove all of the Soya and I realized this malicious act of his.I have gastric problem with Soya which is why I cannot consume Soyabean oil or milk or any other Soya related product. I consider this act of his as a hostile attack on my health. I won't to take the necessary actions. Please advise

debapriya dhar
May 5 (5 days ago)
to customercare

i ordered for pizzas,but while i am trying to make payment online there is an error.no order placed but my account has been debited by inr 469.89 on 04/05/2012.my debit card is standered chartered.so plese refund my money as i once again try to order for the same delivery,then order placed.that means my account has been debited twice once for order placed and one for that error.and still you hav not returned my money.i need justification and also i need my money back.below i have mentioned my order details



[protected] Forwarded message[protected]
From: Dominos India <[protected]@dominos.co.in>
Date: Fri, May 4, 2012 at 9:54 PM
Subject: [Dominos India] - Order placed
To: [protected]@gmail.com






Hi debapriya dhar,

Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference.

Dominos Store Address
Dlf 3c Galaxy Sec 62, Dlf 3c Galaxy, A-44 & 45, Sec 62, Sec 62,,noida - 201301 Ph.no.[protected]/ 4284550/ 4284560, [protected]



Customer Name :
debapriya dhar

Customer Address :
31c/b rajat vihar SECTOR 62 NOIDA INDIA



Order Number :
250

Time of Order :
5/4/2012 9:55:52 PM

Final Total :
469.89

Payment Type :
credit

Trace No. :
dc-c8efcd74


Farmhouse[Qty-1]

Toppings : Onions + Crisp Capsicum + Mushroom + Fresh TomatoCrust : Cheese Burst
Size : Medium (serves 2)

Rs. 315
Chicken Kickers + Tartar Dip[Qty-1]
-

Rs. 99










Net Price : Rs. 414

Taxes : Rs. 55.89

Total Price : Rs. 469.89

I ordered Pizza from Dominos on 9th may n bill was for 340/- The delivery boy was'nt carrying any cash which is so surprising n I gave him 500/- bucks since he said he has to make deliveries in neighbourhood n will return change on way back.I trusted him thinking why would a guy from renowned food outlet cheat only to find out he did! He gave his number n after reminding him twice he did'nt turned up.When I called the outlet they just put phone on hold till I felt frustrated n hung up. Its not bout money but service n lack of customer satisfaction.

I had placed an delivery order for one veg. double combo and one garlic bread on 5/6/2012 at 8:46 pm .my order no. was 370 and tin no. was [protected].the quality of the food was not good,being a regular customer i found that the base the was stale and the amount of cheese used for topping was negligible.this was not the first time when the outlet had served poor food.On complaining the manager was harsh n rude.being the only outlet in the area they misuse their monopoly

Dear sir,
I have order the pizza(order no. 189)on date 01/05/2011. I paid the money by net banking( amount 266.92 Rs.). but the delivery boy ask him ur pizza order by cash on delivery. i am talking with manager in phone he is ask me ur payment is pending. i am paid money in twice time first by net banking and second by cash.

below Dominos Store Address...........
Sky Tech Mall, Shop Nos G36, G36a,g37, G38 And G39,ground Floor, Sky Tech Mall, Rohtak, Hariyana-462202, Ph.no.[protected]/12, [protected]

please help me.

Harpreet singh
[protected]

I ordered a pizza on 29th April 2012 (Order number 58, Phone no. [protected]) from Roorkee Civil Lines Dominos store. It was late by 10 minutes. Instead of delivering the pizza for free, the delivery boy was rude and the manager of this store ill-behaved with us. We are regular customers of Dominos and this has happened not one but many times. I am sorry to say but this has showed your brand in poor light and I would not recommend anyone to order pizzas from your store.

I am Customer from Kolkata - 700055 facing problem at Dominos at Lake Town (Bangur Avenue) Branch.

Customer Care are forcing me to order online whereas the same cannot be ordered instead of repeatative attempts Whereas i tried ordering online same at other branches (screenshots attached) was successful.
When talked with Customer care they say they have a technical problem from their end but have received many orders online today itself.
I have a coupon which is expiring today on 27/04/2012 but i am unable to use such a coupon and they are helpless in providing me with a alternative also for a fault of them.

They have several numbers (8) registered at the same branch[protected]/[protected]/ 40676076/ 77 but none was able to take a call from 9:00 PM to 10:20 PM. I have also tried calling a hotline numbers which connected me to same store but was vain because no one was picking up the call.

Dear Team,
I wanted to order pizzas for my team , hence I called DOMINOS-MG road branch for delivery to Gurgaon global business park, they transferred the line to sushant lok branch.
sushant lok branch gave me no. of cyber city branch informing that they will deliver.
Cyber city branch advised me to call 44448888 from mobile to confirm which branch will deliver.
No. came as incorrect.
I again called cyber city branch, they advised me to call from landline.
automated voice at 44448888 advised me last order was delivered from sushnat lok branch from the phone no. used (landline from my office),hence my call was transferred to sushant lok, who gain refused to deliver and asked to call cyber city.

If this is the customer experience ,there is no use of delivery service.

will appreciate if someone senior takes notice of this unruly behaviour and take some strict action

This complaint is in regard to your marketing campaign for Domino's pizza.

Their marketing staff are informing customers to register for a privilege member with few offers in the form of coupons.
This person instead of informing customers that they are charging Rs.500/- just for the offer coupons/membership, he has charged Rs.500/- with the promise that this amount will be deducted from the first order.

If they cannot sell their coupons, they have to find better options to sell but not mislead customers and charge them amounts like this.

Sic

The Navi Mumbai, Vashi Sector 17 Branch of Dominos Pizza India set their order registration computer system time ahead by 7 to 8 minutes than the Indian Standard Time. This way when they are late, you will discover that the time of order printed on the receipt is incorrect than the actual time of order as per your IST set watch. While when the Delivery boy reaches your door he will show the correct IST time on his mobile.This is a very smart technique to fool their loyal customers hence allowing them that extra valuable time to meet the order deadline.

On raising this the Center Manager Mr. Swapnil of Vashi Sector 17 branch, he said that this is what the central system at Delhi is stating and there is no way that the order is delivered late. I said check the IST right now on the internet and he ignored my suggestion. His Behavior was extremely rude and his stand was unreasonable. He further tried to penalize me by stating that "send the pizza back" and "next time you will not be given a delivery". This happened on the 16th of April 2012. I advise all loyal customers to explicitly mention the time as per your watch while placing the order and taking the name and employee number of the person who takes the order, as by their smart technique they will always keep the time as per their control and hide it.

Dear Sir / Madam,

i Shivaji Appasaheb Jagdale resident at C/301 Dawale Nagar, Nakoda Apartment LOKMANYA NAGAR PADA NO 3 THANE MAHARASHTRA.

I Ordered below pizza from Dominos Pizza India which cost including tax Total Price : Rs. 523.12

Veg Extravaganza[Qty-1]
Toppings : Black Olives + Onion + Crisp Capsicum + Mushroom + Fresh Tomato + Golden Corn + Jalapeno + Cheese Crust : 3 Cheese Cheese Burst
Size : Medium (serves 2)

but i received wrong order and bill given to me is including tax Total Price : Rs. 466.88 when i complaint it to Dominos Pizza India number 23252 they didn't give satisfactory solution about my meal and my money.

I want Dominos Pizza India should get good lesson so i want my money with frustration charge due to not satisfactory service to hungry person.

Please find below mail for reference.

From: Dominos India <[protected]@dominos.co.in>
Date: 15 April 2012 17:27
Subject: [Dominos India] - Order placed
To: shivaji.[protected]@gmail.com




Hi shivaji jagdale,

Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference.
Dominos Store Address
Thane, Shop No. 2, 3 & 4,akansha Building,panchpakadi Road,thane (w),mumbai - 400601 Ph.no.[protected]/ 25437952, [protected]
Customer Name :
shivaji jagdale Customer Address :
C/301 Dawale Nagar, Nakoda Apartment LOKMANYA NAGAR THANE
Order Number :
142 Time of Order :
4/15/2012 5:32:05 PM Final Total :
466.88 Payment Type :
credit Trace No. :
cc-ca6aedda
Veg Extravaganza[Qty-1]

Toppings : Black Olives + Onion + Crisp Capsicum + Mushroom + Fresh Tomato + Golden Corn + Jalapeno + Cheese Crust : 3 Cheese Cheese Burst
Size : Medium (serves 2) Rs. 465
Net Price : Rs. 465 Taxes : Rs. 58.12 Total Price : Rs. 523.12


Thanks and Regards
Shivaji Jagdale
+[protected]
shivaji.[protected]@gmail.com