Domino's Pizza Complaints & Reviews

I ordered one Pizza, one Garlic Bread and one Choco Lava Cake on June 5, 2011 at 8:16 PM from Dominos Pizza under order number 238. The order was delivered by Shop No A1, A2, Laxmi Building, Byculla, Mumbai. The order however was delivered after 1hr at 9:20 PM against the claim of delivery within 30 min of Dominos Pizza. Nonetheless I paid the full amount of Rs 453 and took the delivery. On opening the packets however I found that the pizza and the Garlic bread were completely cold. I called back the dominos Pizza on phone and complained. I was astonished that their representatives were neither sorry nor they had the slightest remorse in their voice. After much argument they agreed to send another Pizza and Garlic Bread. Their representative on phone told me that they will send fresh order, he also said that the earlier order could be had by us. We were not however interested in having two pizzas so the earlier one kept lying. However we were shocked and surprised when the delivery boy (named Noman) who came to deliver the second Pizza insisted that we return the first order delivered to us. As we had not consumed the same we did so, but this whole incidence took all happiness from us and became a very disturbing expereience. It also reflects the following:

1. Dominos Pizza are not able to kep their timeline of 30m min and deliver cold Pizzas and Garlic Bread.
2. Even after complaining they don't bother to resolve the situation without much argument and cajoling. Here again their claim of not taking the money if the Pizza is delivered after half an hour goes down the drain.
3. Their staff is totally unprofessional and lacks the basic quality of integrity and honesty when they insist on having the Pizza delivered earlier whereas their company representative says otherwise on phone. It shows that the delivery boy took the earlier Pizza for his own use. Its really shameful.
4. The Pizza and Garlic Bread delivered afresh were completely dry and nowhere near the standards of Dominos Pizza. This shows that the Franchise Owner in this case is not at all bothered about the brand quality.


In view of the above I would request Dominos Pizza to stop making false claims of doing "khusiyon ik home delivery" as their Franchise Owners and Staff are neither inspired nor bothered to do so. I would also like to ask them that how would they reimburse me for making the whole experience of having a Pizza as harrowing as narrated above. Will they care to take some action against the concerned Franchise Owner and their staff?

The service of domino is only for the persons staying in flats and bungalows, the peoples of slums are totally ignored by the pizzas and burgers home delivery...The advertisement shows that the best service ever anywhere anytime ... but this is only for the flats and bungalows public's.

I given the order of 1 Regular Size-Peppy Veg-Pizza, but after hearing the address that I am staying baiganwadi-Govandi Chwal,, the domino person totally refused to come for home delivery,,,in front of our chawl 1 Society is there which is 50meter away from our chawl ..the service is available upto that building only ..50mt away the service is not possible even the road is good.
I think the chawl public don't have any right to get home delivery of pizza and to eat the richest persons ROTI.
DOMINO PIZZA -ANYWHERE ANYTIME.

Hi,

I am Abhishek kumar, a frustated customer from Dominos. This is almost every time that I get a negative response from Dominos Omaxe mall executives. I have ordered a Meatza pizza without Ham and they have delivered Meatza pizza with ham which is really unacceptable. Every time I ask for Corporate discount, we used to hear a bad voice from there side. I had a very good experience with Dominos Noida outlets but here in gurgaon everything is opposite.

My Last order details from dominos, omaxe plaza:
Order : 14
Server: nitin 9 (very rude)
Date: 5/28/2011

When I asked him about corporate discount he simply denies it that it is not possible and he said do whatever you want. However, atlast he forcefully discounted 15%. We normally get 20% discount from Pizza hut.

I would request you to not spoil Dominos image with this sort of filthy behaviour. I am loyal customer to Dominos from past 4 years. But if this continues then they will surely loose valuable customers.

Thanks
Abhishek kumar
+91-[protected]

We ordered 5 pizzas at (3 veg cheese burst, 2 large non-veg) Domino's pizza at Infosys Ph-2 counter. After giving the order we came to know that we were entiled for any of the following two offers
1. 100/- off on second pizza (Coupon Code: BT-200A)
2. 15% discount on pizzas and breads (Coupon Code: BT-0380)
As far as I know we were entitled to know the offers, while ordering the pizzas. Later when we complaint about the same, we were told "Sir, woh to pahle mil sakta tha ab nhi".

Also out of 5 Pizzas 4 were made in 40 mins and for the last one it took another 30 mins. The reason behind it was "They missed the order".
Now can someone tell me what the use of double burst pizza if it not hot. Why do we as customer have to always be on receiving end. Is there any provision of cancelling the order and getting the amount back.

I would like to mention that this is not the first time, I have faced these issues with Dominos at Infosys counter.

Thanks,
Ashish

Date : 5th May2011
Time : 9 : 10 PM
Order No : 116

I like dominos pizza and have been ordering pizza for last 1 year to my HSR layput house. I generally do an online delivary and pay by credit card and never had any issues. Today I ordered online and choose the option to pay by cash. On internet the bill showed 967.86 but the delivary boy brough a bill with the amount 1064.76. Actually on internet I got a discount ( [ 01net11] 100% off! : Rs. -85 ) but this was not reflected on the paper bill. Nither the Delivary boy nor the store manager agreed that the internet bill was Rs 967.86 . I showed them the bill which I got on my g mail. Its really starnge but for me it is a bad experince with dominos. Hopefully this won't be repeted.

Regards
Debajyoti

Hi,

I had ordered the pizza through Dominos website. After making the payment, the website did not redirect me to the confirmation page. Instead it just froze. It happened twice. After 2 minutes, i got a message from HDFC Bank that the money has been transacted but when i called up the store they said the bill was not generated. Now i am stuck with 1000/- rs transaction in my account but no pizza to account for it. I have SMSes from the bank to prove that the transaction did happen. Don't know what to do? Please help. The store manager won't listen to me. The store is Dominos, Kaggadasapura, C V Raman Nagar. They are not ready to listen and neither is customer care.

On 04-March-2011, on http://www.dominos.co.in I selected my pizza and paid the amount through my credit Card 04/03/2011 Transaction Number: 74568221063140116400010 DOMINOS PIZZA INDIA LTD Rs. 112.50
But I had neither received the Pizza nor the Money Back.

I Complained through the Dominos website feedback Reference ID is: 23570, 23427,23428
and Dominos Case #: 901867 [protected]@dominoscustomercare.com

Each time someone called me and said he would come back to me in few hours, and then never came back.

I am Vailankanni dsouza
ph- [protected]/[protected]
Allan dsouza house, lower pakhadi , shastri nagar, Kanjur Marg E Mum 42.
Email: [protected]@gmail.com/[protected]@yahoo.com

Date: 25/3/11

Respected Sir,
I vailankanni dosuza residing at Kanjur Marg East am complaining against Domino's Pizza.

On this date i tried to place an order with domino's pizza home delivery
First -- I called hungry helpline no 44448888...this person transfered my call to the nearest outlet that is "Vikhroli" when i spoke to them they would not accept my order and clearly said "Kanjur East is out of service area as per mentioned in our poilicies rules & regulation "
when i asked them why as per Right of information Act,which is my right to know but they denied to give me the reason or mail me the information
Second --- they could nt help me out to place my order with other outlet
Third : this thing continued for 4 to 5 times for half an hour ... me calling the helpline , told the helpline the issue but they again and again transfered my call to VIKHROLI OUTLET
Conclusion : I ended up having nothing
Request: Plz consider my Complaint and looking foward for justice

Sir,

I ordered for Dominos Pizza through their website (Order Online page). I ordered pizzas for the amount totalling to Rs.562.50 including tax. My order number is 139and I ordered at 8.40 pm on 6th March 2011. I paid for the amount online using my State Bank of India credit card and I also got a confimation of the debit from my card through a message from my bank to my mobile number [protected]. Also I got the confirmation of payment and order confirmation in Dominos Website and the receipt which the delivery person Mr.Thiru brough also says "Paid" with Amount Due mentioned as "Zero".

But when the delivery person Mr.Thiru came for delivery he said that the payment is not made and cash of Rs.562.50 needs to be paid to him and he was not ready to give the pizza without me paying him cash. I showed him the message in my mobile and he told me to forward the same to his number and I did so. Then he called up his manager and the manager spoke harsh saying that if I want the pizza I can make the payment and take. I immediately told him to take the pizza back and told him to cancel the order and credit the money taken from my credit card back. But he was constantly arguing that the money is not paid at all through the card I was tortured to the maximum with so many calls from Dominos everyone trying to only point at me saying that they payment is not made. this happened at 9.45 pm in the night. the pizza was ordered at 8.40 pm and was delivered at only 9.45 pm. But still we did not complain understanding that due to traffic the person could have been late but in the dead of night where we were waiting hungry with my 4 year old kid also they were giving us so much trouble not even ready to listen to us asking what happened to the money that was debited from my credit card.... I told the delivery boy and also the manager over phone to check if they are getting the card payment credit a little late as online transactions may take some time to get reflected in the account at times and if it is not getting credited or if I get a message that it is credited back to my card then I will make the payment, but they were totally not ready to listen to anything. And not only that they were not taking it back also and for more than one and half hours they were constantly calling and disturbing me and they were waiting in my doorstep not for more than an hour not allowing me to go out to have our dinner. It was such a horrible experience with Dominos pizza yesterday that we finally ended up going out to a restaurant at 10.45 pm with all o[censored]s very hungry with a small kid. We came home after dinner at 11.45 in the night and due to late dinner my wife suffered acidity and suffered full night. When we has ordered for dinner at 8.40 pm planning well in advance for a good evening and planned to go to bed early as I have an appointment early today morning at 6 am we all ended up sleeping after 12 in the mid night that too after a terrible sunday evening without proper food. This order was placed in Nungambakkam branch of Dominos.
This is not our first experience with Dominos. They have a pathetic customer service system. All their branches in Chennai are bad. Theydont know how to take an order over phone and they dont know how to expain the menu. They once rudely answered me "Everything is available here, Tell me what you want to order"....How do I know what all is available in Dominos. This happened in Ashok Nagar branch of Dominos. That day also we went to a nearby hotel and had some food and returned. That is why yesterday I placed an online order so that there is no confusion. That Manager is telling me that the website is not showing payment. That cannot be my problem I have made a payment and I have a debit information sent from my bank as payment towards Dominos Pizza. But is it is not reflecting in his website it is his problem and he has to update or rectify his website. If that online payment option is not working he should not have online payment option till it is rectified. How can he penalize the customer for no fault of mine. Why should I end up paying Rs.562.50 two times. Will anyone pay Rs.1125 for two medium pizzas. I experienced real mental torture yesterday with so many phone calls disturbing me till 11.30 in the night. Also that Dominos Manager is telling me to take it up legally however I want and they will not refund the amount.
I complain in this consumer forum against Dominos for their "SERVICE DEFICIENCY" and l"LACK OF COURTESY". For all the mental torture I experienced,the sufferings and lack of service and the way the manager told me to see legally I am taking this legal action and I sue Dominos for a compensation as the act is not justifiable.
Receipt attached
Thanks & Regards
Balaji S

DEAR ALL
I AM JAIGANESH MY ORDER NUMBER IS 89 ON 02/13/2011 2:55:25 PM FINAL 675 INR PAYMENT TYPE CREDIT CARD TRACE NO: CC-000078 WAS NOT DELIVERED OR NOT RECIVED ANY PIZZA ALSO VISITED THE SITE FOR ORDER STATUS THERE IS NO ANY OPTION TO CHECK DETAILS OF ORDER ALSO TRIED TO CALL REGIONAL OFFICE IVR RECIVED MY CALL AND IT WAS BEEN RINGING FOR NEARLY 5MINTS NO ANSWER NOW WERE WILL YOU CLAME YOUR PAYMENT? DOMINOS PIZZA ONLINE BOOKING IS INTERNATIONAL FRUD SO PLEASE YOU PEOPLE ALSO DON’T BE CHEATED LIKE ME.MY CONTACT NUMBER [protected], MAIL [protected]@gmail.com

hi,

Dominos pizza , luring the through online order place .

I was trying to place an order through online on 10th feb 10.25pm , 2011. the moment i put my mobile number i receive an IVR call prompted " This is a call from Dominos Pizza, to confirm press 1 . " The moment i press 1 phone get disconnected every time . WHY THIS HAPPEN ?? Is your IT department not enough competent .

I called customer care , call picked by MR.Param on 10th feb 2011 aroung 10.25 and told the issue . but he was OK type guy and not able to resolve my problem .

So, requesting you all guy NOT TO PLACE ONLINE ORDER TO DOMINOS PIZZA.


Regards
Naba
[protected]

Hi,
To,
Sir,
I am Reena Devi from Malviya nagar. i have employee
discount coupon with me. Yesterday i called in the malviya nagar
outlet for pizza delivery with the discount c oupon but they refused
my order to deliver. The time they were talking with me their
attitude was very bad and they talked with me very roughly . i asked
them the reason thn they told that they r going to call me within 15
mins but still i am waiting for their reply. i hope u r going to take
proper action in this. waiting for your reply. customer not satisfaction. malviya nagar outlet code no dpi 65955. contact no[protected] till 37. 3rd Jan. 2011.
thanking you
Reena.

this is one of the worst services i recieved in my lifetime.
On the eve of NEW YEAR 2011, I had ordered for my home delivery of PIZZA from Dominos Pizza on 31st Dec 2010 at around 9:35 pm. they said due to rush it will take some time to deliver. i said that wont be a problem. they said it will be delivered in 50 minutes(which means at around 10:20 pm) i rang them three times to check my order, but everytime they said that the order has been dispatched and will be reaching in 15 minutes. at last at around 11:45pm one of their executive tells me that my order has not been placed.

this is the kind of service i get from Dominos and that also on the eve of NEW YEAR. I demand for an explanation as to why they did such kind of carelessness. if they were not able to deliver then they should have said at the first instance, instead of keeping me waiting for 2 and a half hour.

i never expected such kind of service from Dominos.

The stated company's helpline has been repeatedly providing for incorrect information about their services being provided. Their helpline confirms that they deliver to a particular location and the said shop refuses to serve. This is inspite of the said location being one of prime locales of Bandra (Mumbai) and being closely located to one of the commercial properties in Mumbai.

Request you to kindly do the needful about the same as repeated incorrect information and poor service by the concerned outlets are causing humiliation and embarassement to the consumer.

I had ordered to Domino's Pizza through the company's online portal on 28th November 2010 (Sunday). The order was worth INR 441 and i payed through my credit card online. My order was confirmed and i received message that the items will be delivered by the Himayatnagar outlet of Domino's Pizza. After the order, i received a confirmation call from the outlet and i was told that the items would be delivered soon. About after half an hour, the outlet called again asking for instruction on delivery address. When i explained the address, they said they cannot deliver in my address. I said that i didnt know about that as the outlet was selected by the portal, not by me...after i registered my delivery address on the site. As they said they cannot deliver, i asked them to cancel the order and refund the money to my account. The representative said they'd do that. But the money has never been refunded. I wrote a complaint to the customer care division of Domino's Pizza (Reference id: 19127). Even though they promised to get back in 48 hours they never did and even after repteated reminders, they never bothered to reply or contact me. As on 25th December, the amount as still not been returned to my account.

We have ordered for Pizza ,Garlic bread & Cheesy dip from Dominos the guy came after 45 min. and delivered the same we gave the billed amount of Rs. 291 plus 9 rupees as the delivery does not had change.
After he went away we saw that cheesy dip and seasoning was not in the box.
We called the Dominos they told the guy will come and deliver but after waiting for half an hour nobody came. Again we called several times but there was no response. At around 9. 50 P.M. somebody picked up the phone and when we told that pl. send somebody so that he can take away the Garlic bread as chessy dip is not been provided he told that guy will come, but nobody came.
This is ridiculous on their part and it is several times it is happening from this outlet even once the manager came to our next day to say sorry.
Pl. take strict action against Dominos to provide adequate services as it spoils the entire exp.of eating after paying so much

i try and avoid ordering for a pizza from domino's due to my past experience. However, yesterday due to the continous drizzle and the fact that my wife was unwell, i placed order with them on 3/12/2010 at 545pm for a medium size margherita pizza, one mexican nv wrap and one white pasta (nv). I was assured delivery in 30-45 minutes; the extra time was due to the drizzle.

Due to my past experience, i have the the exact directions to reach home and to my wife's expectations the delivery came only at 730pm. Four calls from 640pm fell on deaf ears and the holding time on each call was for more than 3 minutes before i got the standard answer; will call you back. No apologies for the delay or whatsoever. Finally somebody said the fresh pizza will be baked and sent to you in 20 min at 7pm and will be on the house. I got a call at 720 from the delivery boy Sammer and i asked him to wait for 2 min. wherever he was as it just opposite my house and i would meet him. He just was not there and his mobile switched off. Then call Dominos and they give an alternate number after 3 minutes of wait on the phone and finally after 10 minutes come back saying he was waiting in the main road.

Height of arrogance and when i offered to pay he cooly took the money and infact did not have the change and asked me for some cash and returned a fifty rupee note to me.

Dominos will have to be taught to be polite to guests and i think the company needs to have a guest relationship officer in each store where arrogance rules. They are not cheap; they charge a premium and if service is like this, its because there is no competition in the market. Copies of the bill along with delivery boy's signature available. His mobile no. is[protected].

Manikandan[protected]

On 24th Nov I called Dominos outlet and order pizza to be delivered. Dominos outlet is just opposite to my house and can't take more than 2 minutes. They recognised me from my mobile number within their records, took 5 minutes to take and confirm my order and said it will be delivered soon. I waited for 50 minutes and asked for status. They replied its on the way already. I just asked since it is above 30 minutes since I placed the order, will it be free as per your scheme? The guy started discussing with someone which I wasn't able to hear ini the background. After 2-3 minuted he then handed over the phone to another guy who again asked for my details. He then said I haven't placed any order at all. This was shocking! He then started alleging that I am lying and trying to get a free pizza. This was very insulting. I argued with him for quite a few while. He then says do whatever you want to do but they will now not send any pizza to me unless I paid for it.
This incident has given me such a bad impression that I think I will never order from Dominos. I have come to know that this is their norm and has happenend with many others as well. We pay heavy prices to brands like Dominos not just for their food but for the service they promise. But they are just befooling public in the name of false promises. Please take appropriate actions on such centres.

i ordered a pizza from your BSK 3rd stage outlet on 7-11-10 at 830pm. at the onset your receptionist told me that he will call me back. but even after 5 minutes i dint get a return call. so i called back and the same guy tells me he will call back so i told him to just take my order.before he cud take it own he says we are very busy today. i dont think they shud give us such a reason for not taking my order. its not appropriate as you are meant to deliver it. no reasons. then he finally calls back and takes my order again complaining about being busy. i finally place my order and he says it will take an hour. arent u people supposed to deliver it in 30 minutes flat like what other pizza outlets do? its ur motto that you guys deliver in 30 minutes or the order is free? why then the delay? i dont think being busy or too many customers is a valid reason to delay an order? you should improve your public relation otherwise people will stop ordering from you.

We normally order pizzas and garlic breads from Dominos and have always liked the stuff that is delivered and appreaciated it for the quality and contents. To our utmost shock and disbelief, when we received our order made on the 19th Oct 2010, we found that the Garlic Bread ordered was contaminated and stale with fungus. This was discovered when one of our collegue in office, who had eaten up half of the portion of the bread found the taste of the same as sour and on checking discovered that the same was all black from inside. We immediately called up the store and explained about the incident and tried to reach up to the Manager of the store to raise our concern. Instead of taking up our concern seriously, we were casually told that the bread cannot be contaminated. When we consistenly pursued the matter, they said that they can replace the bread and that is all. We would like to bring this to notice that the food provided to us was not at all safe and healthy for consumption and we would like to raise this to the highest levels to ensure proper service delivery and care for all the customers.

Aayush
[protected]