Domino's Pizza Complaints & Reviews

Hi,

I had placed an online order for two medium pizzas on 14/12/12. The transaction details are as follows:

Credit Card: Citibank.

Transaction Confirmation no: 178847

Transaction Amount: 365 Rs.

I called the Nagar road outlet and they said no order is received, but the amount was deducted from my account. I called the bank and they said merchant has accepted the transaction and gave me the above mentioned code. I talked to manager but he told as the store is busy he will call after two days.

Please do some action, in this regard. My details are:

Atul Kumar Singh
A2 601
Prasad Nagar, Wadgaon Sheri
Pune

Phone No.: [protected]

Regards,
Atul

Hi,
I went to Domino's which is at Hattkesh(Mira-Road) opposite Maruti Suzuki Showroom on the highway and ordered a cheese burst Pizza. I have been regular customer in Dominos in Malad and have got the worst Pizza of my life and no value of money because the cheese burst had no cheese in it and when i called the waiter and showed him the pizza, he said Sir aisa hi aata hai, Itna hi cheese dalte hai humlog. I told him that I have eaten Pizza many in this store many a times and this is not cheese burst but he kept on saying that "aisa hi hota hai sir". I made a move from there and will never go back to Dominos because they never give me discounts either and not even quality of food. I want some action to be taken against that store and please reply me back.

I order pizzas in routine from Dominoz, Amritsar. 9 out of 10 times they are overburnt... corners dry. Many times, I have complained... but the matter remains as it is. I am told that if other people are having same pizzas and they do not complain.. why do I ?

This complaint is to know whether we have the right to have our money's worth or do we get driven by some managers and made to eat what they think is good enough for us....

Vinesh Mehra

I have ordered pizza online on 30th September and payment mode was credit card. I got the confirmation of my order from Domino's but didn't receive any pizza. i have contacted them so many times for my money return but didn't get my money back in my account till date. i have got tired of calling them, so i am complaining here on 18th Oct 2012.
my order's detail is given below:
Order Number : 362
Time of Order : 9/30/2012 9:35:45 PM
Final Total : 537.66
Payment Type : credit
Trace No. : cc-aca98eab

SOILED AND SPOILT PIZZA and pasta from CHENNAI, alwarthirugnagar branch..

I had placed and order for regular chicken mexicana and cheesy white pasta which came after a 45 mins door delivery and the box was completely soiled and the pizzza was hard. while i asked the delivery boy he claimed its because they gave him hot PIZZA like all other times we eat frozen ones. next for pasta he said the olive oil had leaked out. The pizza box was opened partially and the base was so hard. this being the reason that OVEN in store was hot. ultimately we are getting a spoilt and rotten pizza from DOMINOS. The store person explains he had stacked 4 pizzas on top and thatsy it got spoilt. I wonder how these ppl take such things easily and fool customers time and also bring a thought of NEGLIGENCE in food. PATHETIC Experience from CHENNAI, so i think WE should ideally raise up to this and stop such brands .

I placed an online order today (Oct 06, 2012 at 12:57 pm). After completion of order, I made the payment. The payment was processed, the assigned outlet was "Quatab Plaza" in Gurgaon, Phase 1. But at the time of final order processing it said that "your order couldn't be placed at the outlet, if you don't try again your amount will be refunded within 7 days". I didn't tried again and instead placed an order over phone at the same outlet. I also inquired from the same outlet whether they have received any online order and they refused. So now they were not aware of any online transaction I made. I even called up the dominos number "68886888" and what they could do for me was just transferring the call to the outlet where the online order was supposed to be assigned. Now nobody is able to confirm when and how my online payment amount will be refunded back to me.
-Kunal Arora

Dear Concern,

recently I visited my sisters place on 30/09/2012. My nephew demanded for Pizza and I ordered that. First When I called them for order they ask me 15 times my mobile no. Then, When I told them my address they made it wrong. Being the person late, I asked him to offer me free pizza. Also he said that its your mistake that you told wrong address. He was very rude. I offered him to discount my pizza bill he said no I will not give it to you. I felt insulted on that day in front of everyone. I talked to Branch Manager. He said that I am sending the delivery boy but delivery boy refused.He said he was on time. Branch Manager said you offered bribe to our delivery boy for getting pizza free. Common on Do I need it to get a pizza. LOL... I am working in Tata Motors Ltd, Gurgaon. I always visits Domino's. You can check it buy my Phone no. [protected]. My Name is Praveen Sharma. After That I will never recommend Domino's To any one.

We planned for pizza tonight.So we ordered it from dominos online. We ordered veggie pizza,double cheese pizza,stuffed garlic bread,farmhouse pizza and sprite. when the order finally came and waited for bill payment , we eagerly paid it and opened pizza boxes.We were shocked to notice the poor quality.Veggie had no vegetables, farmhouse had nothing but burnt onions and tomatoes ,double cheese had burnt cheese which were difficult to chew ,stuffed had nothing in it(not even cheese). We had no choice but to eat them.

But now our stomach are rolling in pain.

We learnt our lesson in not going for dominos in future.

I ordered a pizza from Dominoz and the money was debited from my account ,however my order was not placed showing the following message

Oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days. We sincerely regret the inconvenience.
Your transaction number is dc-ce75cc11 dated[protected] amounted 309.75.

.

Once again i tried placing the order online but same result as before and same error message popped up.
Oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days. We sincerely regret the inconvenience.
Your transaction number is dc-d2dcc09e dated[protected] amounted 309.75.

I called the branch and they assured me not to worry and that the debited amount will be refunded within one week.

Till now i have not gotten my money back, i also checked with my bank and they confirmed that my card has been charged twice and the amount has been credited to Dominos. .

I would request Dominos to kindly look into this matter and refund my money back asap.

Regards,

i am a surekha,resindent of s.p.nagar,kukatpally.dominos pizza boasts of delivaring pizza within 30 minutes or free.i was mocked by the manager of hydernagar branch for asking the same when i received the order after 35 mintues and my guest already left.he accpeted he was late and gave excuses and when i reminded them of their 30 minute promise,he ridiculed me saying i was doing al that becoz i wanted it for free!! this happened on 27 sep 2012 at 8.45 pm.
such unprofessionalism from such a reputed company.i returned the order and also paid the poor service boy ,who told me that actually the order was given to him very late and hence the delay,almost 25% of the bill as tip without even taking it.
dominos...u just lost a very loyal customer and DONT PROMISE WHAT YOU CAN'T DELIVER.

I am Manish Dixit , working in domino's Varanasi center dp66285 from last 1 year , and my domino's id is 136106 . As per Domino's rules one must not drink and smoke while on duty , but my senior named Arun tivari was drunked and start abusing other employees and had a little fight with me. This is the reason why i am fired and they had not taken any action to Mr. Arun . I had no bad records uptill now. According to me Mr. Arun is not following the company ambition and they are taking disadvantage of their higher post . Mr. Arun has bad past record as he was involved in several fights with other employees after drinking.
So, i want you to take some action regarding this issue.

Thanking you
Manish Dixit
Domino's id - 136106

I ordered for a chicken fiesta (large) pizza on 15 September at 1:58 pm (IST). The first thing was that the pizza boy came at 2:30 pm (IST). The second thing is that the pizza was cold and the coke which was ordered was at room temperature. I spoke to the manager at the saket outlet but to no avail. I would never order for a pizza from dominos now as this is the second time the pizza is not of the quality these guys promise. I would further recommend customers to shift from dominos to pizza hut as they can provide a far better experience.

Regards
Abhinav Sharma

Hi,
I am regular customer of DOMINOS PIZZA but, I had very bad experience of its service on 09/09/2012. I booked my online order on 09/09/2012 at 07:26 PM at SHIVALIKYASH , AHMEDABAD Center and My Order no was 288. When we placed an order they did not even confirmed with us.
After waiting an hour on 8:27 PM we called up on [protected] & they told us, my order is already dispatched & we will get it in 10-15 min but after half an hour on 09:11 PM when we again called them they again gave us the same status. Same thing repeated on 09:38 PM when we called them 3rd time. Now the Dominos representative told us to arrange new pizza order for us & we will get it soon. After his conversation we had again put our trust on Dominos service & again wait for the Half an hour. Now it was around 3 Hours & still we were just waiting for it. After so much frustration when we again called on 10:32 PM at that time the manager told us that boys didn’t find the address after some arguments he told us other reason that “they do not deliver any order at our Place” which was pathetic.
Now just let me know:
1.) If the boy didn’t find the Place then he had our Mobile No. in order detail. He could simply call us to find the address or inform us about cancelation of our order. But still he didn’t do it why?
2.) After 3 Hours & 5 -6 Calls they realize that our residence is out of its range of delivery. Then why they are showing our area address on Online booking service? Why they didn’t call us for that? Why they didn’t inform us when we called them 5-6 times?

After 3 Hours of waiting for food we had to go outside to find the food but it was 11:00 PM & almost all the shops were closed. We have to make meggi at home because there was no alternative o[censored]s. By half stomach we had to go to the sleep.

If Dominos is not able to provide the service to its customer after 3 hours then IT MUST CHANGE ITS LINE “30 MIN NAHI TO FREE”.

I just want that other customer should not being fool like us. Dominos should be punished for this.

Thanks,
Nilay Parmar

Since I posted my complain in detail about last evening rude and impolite service by Domino's staff at Vile Parle West outlet, I wish to now furtheer enlighten thee general public who may read theis forum about thee earlier encounter.
It was around 3 monthes ago, I do not recall thee date, as I had theought it to be only 2nd encounter and hence had let it go. The incident is like theis.I had placed an order and when it did not arrive for almost an hour I called theem up. They informed me theat thee person had just left 10min ago and was on his way. Believing theem, I waited. When it did not arrive after anotheer 30 min or so, I again called up, and theis time theey said, it should have reached, I should be patient. Incidentally, the outlet and my home are exactly around 1.5kms away, as measured by the odometer on my car.
Finally after the 3rd or 4th call, they said, there is some mistake the order has not been dispatched. They were very busy and so on.
In between, the staff would just disconnect thee phone, I would have to call back again and so on. It was pure harassment and afterwards I just gave up. NO DELIVERY EVER CAME,and we ended up cooking food, as it was too late to start ordering elsewhere too.
This is DOMINOS SERVICE.
They can get away because in India sadly the consumer forums are not so active due to many reasons. In a country like US, they would have paid very dearly in terms of money and reputation and loss of business for such behaviour.
I hope, it happens here too.

It was a bitter experience to visit one of the Domino's Store at Sadar Bazar, Agra, Utttar Pradesh on 26th August 2012. Me along with my two peers were asked to evacuate the store by one of their staff/waitress just because we occupied one of their valuable tables for 15 minutes after consuming our order. The saddest part is there were many tables lying empty at that point of time. This ruthless behavior of the staff made us feel humiliated and embarrassed and we immediately left the store deciding that it was the last visit to any Domino's store.
I somehow felt that the Domino's staff like to see their TABLES LYING EMPTY rather than focusing on providing quality service. As a mid level manager into a food company I feel a customer does not visit any Restaurant/Pizza store with his friends or family just to grab the food but to spend some good quality time. And this is no way to treat your customers by asking them to evacuate the store while the store is lying empty!!!
Hence, as a valuable customer I would appeal to train your staffs properly before appointing them or teach them some basic etiquette at least so that the customer does not have to go through these harassing situations more often. Dear Domino's, to bring in your knowledge, there are other stores in town as well who serve Pizza but a Pizza served with a smile is most preferred!
I felt that service is not what is emphasized at the organization and customers are treated just as a mere media to make money. I sincerely suggest to improve on this ground before the company loses bunch of it's valuable customers and degrades it's Brand Value!

I regularly order dominos from JP Nagar 4th phase, Bangalore outlet. Tonight when the order was placed they accepted my order but it was not delivered. I've called them so many time, initially they said delivery boy is on the way to delivere later they are not even picking the call n many time hanged the phone without answering. My order was not delivered finally. That kind of behavior is very rude and unethical. My house is just 2 km from the outlet and is only 5 min drive for which they didn't delivered. Never expected such a nasty behavior from the staff of a multinational chain.

Three times in a row i have faced bad service.


1. The pizzas were not cut properly. All peices were of different size.
2. The garlic breadsticks were stale..could barely sink my teeth into the hard bread.
3. They forgot to season the pizza sauce...it was without salt and very bland.
4. My house is 500 metres from the shop still time taken was more than an hour. When i asked if its free..the guy starts arguing.
5. The pizza over here does not taste like a regular Dominoes pizza.

Complaint againt :-
Shop No. 101-104, G-5,
Aggarwal Goodluck Plaza,
Plot No. 59, Sector 20,
Dwarka
New Delhi
[protected]

I ordered a medium size pizza - (1 nos) which was "30 min nahi toh FREE" offer at 8:58:34 PM on 22nd August 2012 from Dominos, Online.
The order redirected to Panchpakadi Store. After 22 mins store called me to confirm address.
They deliver the order at 09:35PM, So I asked his for free offer but delivery boy said that this offer is not valid for online payment.
This was the second time when declined my request.
Details of my order is below:

[protected]@gmail.com

Customer Details
Name VISHAL BUDHRAJA
Mobile Number [protected]
Address KOPRI
D111 GURUNANAK CHS
KOPRI , THANE

Store Name THANE
Store Address SHOP NO. 2, 3 & 4,AKANSHA BUILDING,PANCHPAKADI ROAD,THANE (W),MUMBAI - 400601 PH.NO.[protected]/ 25437952
Order Date/Time 8/22/2012 8:58:34 PM
Form of Payment credit
Order No 191

[protected][protected][protected][protected]

1 Medium Country Specia.. 370

[protected][protected][protected][protected]

Sub Total 277.5
Tax 34.69

[protected][protected][protected][protected]

TOTAL 312.19

i ordered a cheese burst pizza with extra cheese from dominoes 3b2 and it did not have cheese at all.i called them to complaint about the same,first they did not had time to talk while if you have to order they have all the time in the world.then the manager came on call and was not ready to listen and instead of feeling sorry he kept the phone down.

i had buy a farm house pizza with cheese burst that invoice no is DPI65862/12-13/65844 AND TIN NO IS-[protected]MF from G-18 ground floor shalimar eldee plaza 5/cp-105 faizabad road on 18 AUGUST 2012 i paid my payment from sbi card atm card due to your technical problem in your card swapping machine my balance rs 375 deduct two time for one pizza please solve my problem and give my money back rs 375 as soon as possible my deduction statement is also attached in my complain please see that
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POS 040638 DOMINO'S PIZZA INDIA L LUCKNOW
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POS 030392 DOMINO'S PIZZA INDIA L LUCKNOW