Domino's Pizza Complaints & Reviews

well today i placed an order at domino’s around 8:50pm and when the order did not get delivered till 9:45pm i called them to know where the problem was and how long is it going to take they told me they had some issues at the outlet but they’ll soon be sending the order so i asked them if the order is going to be free or not because the brand name states 30 mins or free then they asked for my number and said we dont have any order from you seems like your order was not punched and then they started getting rude with me. the domino’s i tried to place an order was the Ghaziabad Vaishali Domino’s …Number – 4060150. Its not about money but its about their services to the customer and their behavior.

31st july 2012.. i placed an order to dominos pizza and they said you that you will get delivery within 40 min. But i didn't get my delivery ans any response when called back they picking my call and put that call on hold any when finally someone picked my call than making excuse that the boy who is took your get accident and we will send ur order second tym within 20 min. saw this on www.consumercomplaints.com.auBut i didn't get my order after that 20 min. Then i called back and said that i want to talk to your manager.. the employee said that our manager is busy in other work and he don't talk to u.. then finaly i got my order after 1hr and 30 min.

Dominos India

Message flagged

Saturday, 21 July 2012 9:05 AM






00983

To CEO, Domino Pizza,

Dear Sir, Thanks for your communication regarding my password no 7260 as a new customer. However I must bring to your notice that my efforts to order a pizza through internet totally failed as much as my ICICI bank account was debited by Rs. 551.25 vide entry in my account VIN/DOMINOBIL/[protected]/0 dated[protected] and when delivery did not mature, I contacted your Shantiniketan staff who told that there was no order from me. I had to order again on phone and paid Rs 664 cash to the delivery staff. This way I had to pay Rs. 551.25 + 664 i.e. Rs 1215.15 for a single vegetarian pizza.

Will you please look into this ?

S. K. Budhalakoti , mobile no [protected]

iam anjali singh,placed an order from dominos(mohali 3b2) at 9 p.m to phase 7 ,the order was deliverd at my place at 10 pm that too without sizzlings and with in no tym i called them back for sizzlings they told within 5 min they vl deliver after lot of calls they delivered us at 11 30 and the pizza was
not in a condition to eat after 3 hrs and they too told that tey vl deliver one garlic and coke to us but nothing....very bad...disgusting................

Dear Sir,

We ordered Pizza yesterday at 7.51pm & the bill amount was close to Rs. 400 from Purushavakkam Branch, Chennai. The excutive told me clearly it will take 1 hour to deliver, for which I said its ok.

I waited till 9.00pm but there was no delivery. I called around 9.10pm & the executive was very rude & told me it will get delivered in another 5 minutes as the person is on the way. We again waited for 15 minutes & then continously from 9.30pm till 10.00pm, I was calling but there was no one to answer the call, forget about the pizzas. It was so annoying if you can deliever atleast inform the coustomer & he should not wait.

& it was too late that we cant order from anywhere but had to cook at 10.15pm.


Order getting delivered in 30 minutes is not applicable to any of Chennai outlet but if you are commiting for 1 hour then you should not behave so rude.

Just that Dominos has got branding & so many coutomers they cant act so rudely with people.


I was so annoyed last night that I should visit their outlet & should talk to the manager directly but Then I thought it will be of no use when they are just not responding on calls. If you cant take so many orders then better take the orders which you can deliver, dont play with customers.

Regards,
Divya
[protected]@gmail.com

Name: Kaushal Shah.
Email: [protected]@gmail.com
Store: Online Order
Company Dominoes Pizza

Regarding Complain number 38434 dated June 30th 2012 made with Dominoes om their Talk to Us page, I haven't received any response from their side.

I had ordered a pizza online with coupon code wbzbogo after creating an account online and entering all the required details.
the bill was of rs 286.88 only.As usual I was charge in advanced. After paying the bill through Netbanking facility, I was redirected to their webpage showing the process of my order.It was processing my order for nearly 20 minutes and after that it gave me an error message regarding "Unable to place your order to Kitchen.Please click SUBMIT to Push the order to kitchen ".
It's a fault from their end as the order number wasn't even generated even after the full payment in advance.

I followed the instructions and yet order didn't get processed.I did not reload or refresh the page while processing.
I was promised a complete refund of my money within 7 days.
Its been 7 days and i haven't been called neither by their customer care nor by the respective store.
I want my complete money with the service tax I paid. (total of rs 286.88) because I think they might deduct the amount of rs 31.88 as service tax.
Dominoes Pizza has charged me in advance and not provided me with the requested service.Hence they are not liable to deduct any service tax.
I have complete record of the ordering process putting Dominoes pizza at fault and I even have the recorded conversation with the store.

Dominos in roorkee is always dirty especially floors and tables, air conditioners are not working (they have power but no cooling effect) from a long time. Water drips from ACs and when customer complaints they are told to shift to other tables. None of the staff is bothered about resolving the problems. All they do is keep disposable glasses under dripping ACs.

Moreover when customers are eating , the staff sprays Black Hit which is very poisons.
Never seen a fast food restaurent with such a dirty and uncomfortable environment.

I am writing to you from Home Credit India and would like to bring to your notice wrongful and rude behaviour of the store manager of your located at Unit no. 12B, GF, Tower - BUnitech Cyber Park and the invoice number is DPI66011/12-13/62 and the order no. is 61. I had asked my colleague Ms. Simranjeet Kaur, who is a regular customer of that particular store to place the order on my behalf as I was in a meeting from 12-3pm.

On 2nd July 2012, Simran had placed an order for 8 medium pizzas (2 each of 5 pepper pizza, Farmhouse, Spicy House and Chicken Mexicana) and and for a delivery at 105, Sector 44, Gurgaon i.e the office address. First of all, the server whose ID is 0106 Mohit S, took almost 10 minutes to understand the order, which was fine as she was hoping that atleast he will ensure that the pizzas are ordered on time. But as it happened when I, myself received the pizzas at 3:15, I ushered the delivery boy directly to the cafeteria as my team was already anxiously waiting for their lunch which in this case was the order and the break was to get over in the next 15 minutes. When the delivery boy took the boxes out I noticed that the boxes were that of pan pizza and not medium pizza. So I called the store and asked if I could speak to the manager believing he would help me resolve my case. As it turned out the store manager Mr. Manish took atleast 20 minutes to come on the phone and the executives kept saying that he is busy on another call. After 20 minutes, Manish came to the call and started arguing with me saying that it was my mistake and that the order was not communicated clearly. He was very very rude. When I asked him to send me 8 more pan pizzas. My logic was, a medium pizza serves 2 people and that is why I had ordered 8 medium pizzas for 16 colleagues. Instead I got a delivery of 8 pan pizzas which serves 1 person, so I think the calculation here is very simple, I had to feed 8 more of my colleagues, and I told him that I would pay for what I had ordered for i.e. 8 medium pizzas and Dominoes to provide me with 8 more pan pizzas. It was a goo[censored]p at their end and yet I had to pay the price by drawing a sorry face in front of colleagues who were starving for a hearty meal. The store manager said that he would only send me 2 medium pizzas to which I declined because my problem would only be solved by getting either 4 medium pizzas or 8 pan pizzas. On hearing my logic, the store manager Manish, gave me a very rude reply saying that I can have the 8 pan pizzas which were already delivered to me for free/complementary but he would not send me a single pizza more after which I hung up. Ten minutes after this call, I get a call from Mohit S, the server saying that it was my fault and I have to pay him for the 8 pan pizzas. On this I told him that his manager, Manish was already rude enough with me and with immense disrespect told me that I could have the pizzas complementary. Mohit then threatened me that he would blacklist my address and no delivery henceforth would be made to my office.

After this discussion with him, I sent the delivery boy back. At about 6:15 when I got free from my meeting, the server Mohit S was waiting for me at the security gate saying that "Ma'am, it was your fault, you had ordered for 8 regular pizzas. Because of your mistake the bill amount will be deducted from my salary." I sent him back giving the same reply again that I did what your manager asked me to do, and if he is so hell bent on getting the money he atleast owes an apology to me for his rude behaviour and all the looks that I had to draw from my colleagues because of the goo[censored]p at their end.

I would like to question the authorities at Dominos, that are the store manager not taught the concept of a CUSTOMER CARE, how rudely they behave with the customer without understanding their own fault, and when it comes to paying the price how easily they put forward the server and get the amount deducted from his salary? My problem here is with the attitude of the store manager, Manish and therefore I would request that some action be taken against him and the amount not be deducted from the server's salary.

Regards,
Ankita

Dear sir

This is with the concern of the company policy of delivering the order within time span of 30 minutes, and not even providing the right and prompt information about the order being placed at dominos Dehradun rajpur road outlet. i have placed the order worth Rs 300 Approx at 10.28 pm and was being assured to get the delivery, as my residence is only 1.8 km away from the outlet but then also the order was not being delivered by 40 minutes, and when i called the outlet again, i was being kept on hold for another 180 seconds and after that the line was being disconnected.
as the company is promising more in terms of delivery, my main concern is that these people should not make the commitment with the customer and if doing so, then it should be fulfilled. i dont know where the fault is being occuring, but its the pathetic service what i have felt twice, and because of this order at least faced a bad name for myself who used to be a publicity agent for the product as well as service.
dominos dehradun is going down sorry to say that
chirag singhal
[protected]
dehradun

TODAY 27th june 2012 at 5.15pm a person who works at DOMINOS ballygunge circular road KOLKATA entered into my house giving a wrong details at the security desk downstairs. he said he represents AIRTEL which he lied as he works as delivery boy for dominos >> he enters into our house and then tells he is for sales promotion of dominos with pamplets in his hand of his company.
coincidently i was present (manish rajpuria) at my house i immidiately came out and rushed him out of my house.
i urgently called at dominos branch at ballygunge circular road < spoke to mr Milan , head present at that time. IT is very astornishing to know that he said yes we do sales promotion and when i asked did u take my permission he tried to change topic very casually and then when i said how come he was in plain uniform ( the person was wearing pink shirt and a black pant ) and not normal dominos uniform and also when i asked him why did he lie that he represents AIRTEL and has come to check the telephone , the manager very casually said he may be mistaken ...

HOW CAN SOMEONE ENTERS IN MY HOUSE AND THE MANAGER IS NOT BOTHERED . KINDLY GUIDE WHAT SHOULD I DO .

MANISH RAJPURIA
[protected]@yahoo.com

resp sir

dominos pizza guarantees 30 mins home delivery but me and my family ordered at 12.45 pm and our order never arrived
and to add to it the dominos people straight forward told me that they cannot do any thing and me and my kidds had to starve for several
hours.

moreover the rude dominos people kept on telling that my order will be delivered any moment but it never did.
my 2 small kids had to suffer alot because of their negligence.
warm regards
deepak sharma
jammu
[protected]

Sir,
We r regular customer Of Dominos Branch of AGRA. We ordered ( home delvirery )One Pizza M size, One garlic stuff bread with chees dip , One tangy pasta red veg. On 18/06/2012 at 08:02 pm. @ 498/- after discount of 25% off which is given by dominos online coupon.
Without any Confirmation Call of Dominos they deliver our order at 09:05 pm.
Then I talk to Mr. JAY (Dominos Sadar bazar NAND Plaza Agra ). Tell him about this. He said he will less LATE delivery amount @ 300/- for this order.. And say just pay @198/- after this I told him I m not interest and I don't want to take this order.. He request me...? so?We Adjust.. N then going to pay @198/- to delivery boy he said mam I don't have pasta for you... And the amount of pasta @95/- was added in my bill..
Then we again talk to Mr. JAY Dominos Sadar bazar Agra.. He say just less d pasta's amount @95/-... N take.. I say to Mr. Jay Now I can't take this order at any cost. If you want ur charges I'll pay but I can't take all order..
After this he offered me you take order FREE, than offer me DISCOUNT for next order... We say, to return all the order.. N really we return all the FOOD of dominos..
What is this??? Is this apart of your service... First do mistake and then offer such shameful offers to your customer.
You should take some action... Take action for the reputation of Dominos..
If you want to proceed my note my order number-
Order no : DPI65975
Order : 148
Server : UMESH P
Thanking you
All citizen of Agra

ON 17 JUNE I HAVE ODERED PIZA AND SOME STUFF FROM DOMINOS PIZZA MUMBAI KANDIVALI CHARKOP . THE BOX WAS IN BAD SHAPE AND ALL THE TOPPINGS WAS STICK TO THE BOX AND IT WAS IN BAD SHAPE EVEN THE HOME DELIVERY GUY DID NOT PROVIDE ORIGNO AND CHILLI FLAKES , THIS KIND OF SERVICE IS NOT ACEPTABLE .

In addition to my previous comments i would like to highlight that i am yet to receive a call from concerned department from Dominos. Additionally Dominos employee Mr. Ajay Sharma is continuing with his mischievous ways and is still sticking to the false allegations which are leveled against me in Model Town police station. what is even more disappointing is that their legal team which is adding fuel to this fire, instead of taking Mr. Ajay Sharma to task and making him understand the consequences of his wrong doing they are supporting the person whose only motive is harassment of your customer.I humbly request you to Kindly take due action against such organised way of harassing the customers with ill intent.

kindly note that Mr. Ajay Sharma, s/o shri Chand kiran, resident of B-220 / 10 main 20 feet road Meet Nagar, Delhi, working at Dominos model town 2 delivered our order very late than the stipulated time. Upon asking for the reason of the late delivery he was very rude in answering and misbehaved. The manager Mr. Harsh Mann, apologized and felt sorry for the behavior of the delivery boy. Mr. Ajay Sharma went to the police station to report...

I had ordered 2 pizzas online on 06/08/2012. The order details are as follows:


Customer Details
Name PRATIK AGRAWAL
Mobile Number [protected]
Address 91/1
A N Saha road
LAKETOWN , KOLKATTA
Store Name LAKE TOWN
Store Address P-108/2,BLK-C,BANGUR AVENUE,LAKE TOWN,KOLKATA - 700055 PH.NO.[protected] / 4 / 5 / 6 / 7/ 25748008 / 9/
40676076/ 40676077
Order Date/Time 6/8/2012 10:02:12 PM
Form of Payment cash
Order No 337
1 Medium Farmhouse.. 315
1 Medium Farmhouse.. 315
1 Coke Mobile 35
Sub Total 350
Tax 42.53
TOTAL 392.52





45 minutes passed and i didn't get the delivery so i called the store to checkout on the status of my delivery.they said that the order is about to reach. but it didn't reach in the next 15 Min's so i called again,they said that they are calling me within 2 minutes. the call never came.so i again called after 10 minutes.they give me the lamest possible excuse that the delivery boy who had taken my order has met with an accident and they were sending me afresh pizza once again.by this time already more than 1 hour had passed from the time of placing the order.i would also bring to your notice that i had to make repeated calls in order to get in touch with them.on calling once again they tell me that there's some problem with the delivery boy and they are not able to contact him.that means two different excuses in two calls.at about 11 25 pm they tell me that they are sending me a fresh pizza .so i waited another 25 Min's but the pizza didn't arrive and i started calling again but no one was picking up the phone. after about more than 15 tries they pick up the phone and say to me that they wont be able to deliver the pizza and disconnect.on calling again they tell me that my order has been cancelled because they didn't confirm the order via phone as it was an online order.so after 2 hours of repeated phone calls and hunger they tell me that my order has been cancelled.the most pathetic excuse they could give.that night i and my friends had to sleep hungry as we live in a hostel.we had our exams next morning which went bad due to the tension last night.it was a horrible experience.i would like to know what legal action can be taken against these people.

Both of Domino's outlet at Tambaram Sanatorium & Camp Road are not delivering orders at Chennai Sriram Gateway, Perungalathur.
Earlier there were no issues. But then they started demanding to place an order of more than 1500. We still agreed to that. But now even on ordering for more than 2000, they are not taking our order.
Is there any solution for this situation. Does domino's really care about customer satisfaction?

Today Jun 1st 2012 at 1:50Pm. I have placed an Online order via Dominos website. Rs:314 was debited from my card but due to Dominos website issue no order number was created. When i called[protected] they transferred the call to the nearest store which is porur dominos store. Store manager Shiva spoke to he told that its an issue with the Dominos website therefore order was generated and he cant do anything. He also told that he is not the owner of the website and told he cant deliver the pizza. When i asked him to return the money, he said in 10 working days i will get my money back.

I want my money back immediately when they are not ready provide what i needed. Why should i wait for 10 business day. I have tried calling South Regional Office - Ph: +[protected]/8/9. to make a complaint about this. Those numbers are not in use. I have raised my query on their own website as well.


They are cheating the consumers. Think of other customer who have lost their money like me due to this kind of poor and arrogant service. I want file a case against them.

Someone pls help me on this.

I placed online order for delivery of Pizza at E-22 Hira Nagar, PATIALA at 10.35 PM, 31.05.2012 and Rs. 480.69 got deducted from my credit card. But I did not get pizza. When i contacted Dominos, they said they did not receive any order. I had to sleep without having dinner as most outlets close around this time in patiala. I want my amount returned and apology from Dominos otherwise I am going to consumer court.

Hi,

I have been a regular visitor of Dominos Cross River Mall Outlet, East Delhi. I visited your Cross River Mall Outlet on May 20th, 2012 at 10 pm. I placed an order for a Combo for Two - Veg Doubles. I waited for the order for 40 minutes but to my surprise when I got the delivery it was not up to the mark. The pizza was not baked properly so I complaint the same the floor supervisor Mr. Azam but this guy was not ready to listen to me, instead of being humble and polite he told me so rudely that this was the standard of pizza they prepare. I told him that I had been to this outlet Mr. Gaurav was here earlier and I never faced such issue, he could see my previous bookings. He did not listen to me at all. I told him that I would complaint against such behaviour, but so rudely he told me that I was free to do that. The steward who took my order, Sonu, was ready to replace the pizza as he knew that it was of a sub-standard product but Azam told him not to replace the order but to cancel it and refund the money. Even, stewards were more polite and humble than the floor Supervisor.

I did not expect this kind of behaviour from a Dominos Supervisor. I know the footfall is getting increased by each day but at the same time you must not loose your old clients. I don't think I would ever visit or advise my family or friends to visit any of the Dominos outlet. Imagine the embarrassment my family had to undergo, when we went out to dine and spent some quality time together. Competition is tough guys pull up your socks.

Hats Off to the kind of grooming sessions you do for your Representatives.

Thanks,
Manish
manish.sharma.[protected]@gmail.com