DTDC — Pathetic customer service- will not recommend to others

Here is the gist of the compliant email i sent across to DTDC, for which i have recieved no response yet.

Dear Sir/Madam,

I have been a very satisfied customer of DTDC and have been using your services regularly and have been recommending your services both in a official and personal capacity.

However, my experience today dealing with your customer service personnel ( I called at[protected],[protected],[protected] makes me rethink if I can confidently utilize DTDC for future shipments.

1. First off, the person who attended my call ( after 15 attempts, no less), abruptly hung up even before providing me a chance to look up the consignment number she was seeking. I had already given her the shipment # and was in the process of getting the consignment number when this happened. I am sure DTDC can do better than this in handling customer queries and in responding courteously to your customers.
2. What is the point in having multiple contact numbers, if there is no one to pick up the call/ respond to one’s queries ?

I was/am awaiting an important official shipment. Online DTDC tracking says it is in chennai Apex and I was wondering if I can directly pick it up , as I was not sure of the ETA of the shipment to my home in Nanganallur.

I hope you take this in the right spirit and address your shortcomings in this critical area of front end customer service.

Please feel free to reach out to me at XXX-XXXXXXX if you need further information and I will be glad to clarify any questions you may have.

Thanks,