DTDC Courier & Cargo Complaints & Reviews

Dear Sir,

I m writing this Letter against one of the worst courier services, as I think DTDC is the black spot on the name of the courier services.

This is the second time I have suffered from this company. First incident was when I had couriered a Book to Guwahati from New Delhi and it reached the destination after 2 weeks. The book was couriered through DTDC with the intention that it would reach the concerned person on time and help her appearing for an exam for which the book was required. However due to the shoddy service of DTDC the whole purpose was defeated.

The second case is the latest one where we as a Corporate Organisation (KnowledgeWoods Consulting Pvt. Ltd.) had to deliver a packet of Study Materials to Mumbai from Delhi. It was booked from Delhi on 15th September, 2008 with the expectation that it would reach the destination in Mumbai if not on 16th Sept, 2008 but definitely on 17th September, 2008 and the materials were required at our client’s end in Mumbai from 18th September, 2008. However, once again DTDC has proved that they are not only the worst Courier Service Provider but also the most irresponsible and a bunch full of illiterate people. My courier which was addressed to Mumbai from Delhi reached Chandigarh on 17th September, 2008 and from Chandigarh to Amritsar, and I have no clue right now where the packet is at present (18th September, 2008).

Due to this careless and pathetic service of DTDC, we as an Organisation have lost face in front of our client and also suffered some additional financial loss as I had to take the help of another premier courier service company and sent some additional materials from Delhi to Mumbai. The Other Premier Courier Service Provider booked the materials on 17th September evening at 8:30 pm and it reached the destination in Mumbai on 18th Sept, 2008 at 10 am.

As on one hand I am really thankful to the Other Premier Courier Service Provider, on the other hand I am planning to move the court against DTDC and also publish it in a premier newspaper and news channels so that they would not be able to harass other people who in faith use their service.

I am still unable to locate my materials which were sent through DTDC.

I demand an apology letter from DTDC .

However, I am absolutely sure that no action would be taken against this complaint because if actions would have been taken I don’t think such pathetic service would have been provided.

( copy of letter written but after 1month, no response from dtdc)
very poor and irresponsible management. only name is big. God surely punish the dtdc inshaAllah.


To,
The GM - WEST & CENTRAL INDIA,
Mehta Industrial Estate, Gala No 15, Near German Remedies,
Andheri-Kurla Road, Andheri (East), Chakala, Mumbai - 400 093

SUB: REQUEST FOR DAMAGES CLAIM
REF: CONSIGNMENT NO. D00614074 DTD 23.7.08

Sir,
With reference to the above, it is here by requested to repair the damages happened during delivery from Mumbai to Indore by your courier company. I have dispatched 5 nos of laptops from Jogeshwari west DTDC office to IT rescuer, deepesh sharma, 163/3 flr, dawa bazaar, Indore, MP, for software upgradation, but 2 laptops (acer 4000 series s/n lxt530c0124440aa35em model no. 4000nlci and lenovo 3000 n100 type 0768 a39 sn l3-en196) has been found damaged during delivery.
Consignee IT rescuer, deepesh sharma informed me the fact and the indore DTDC courier branch has accepted the damage and the laptops has been sent back to DTDC jogeshwari west office. The cost of each laptop mentioned in the declaration form was 40000/- each, but when I saw the declaration form at jogeshwari west DTDC office, the altered/modified declaration shown to me, I surprised to see the form presented before me.
Now I request DTDC to handover my laptops computers by repairing the damaged parts like screen, key board and other hidden internal damages. I need my laptops in the same perfect working condition which I have dispatched.
Please do needful and repair the damages as soon as possible because these laptops are used for my office and without laptops my business is affecting very much.
The jogeshwari west DTDC office is not co-operating me in this matter and says you will not get anything from us, take your laptops back. This is not a good reply. I did trust DTDC couriers, please do justice with me.
Thanking You,
Yours truly,


A AZIZ KHAN
(CONSIGNER)

Respected Sir/Madam,
I am Vijay Mahajan. I sent a courier to Chennai from Mumbai on 14th July 2008 (Courier Consignment Number : M35205339.), but still it has not reached Chennai.I enquired many times to the DTDC office (DTDC COURIER & CARGO LTD. Gala No. 1-2, Green Lawns, Aarey Rd. Goregaon(E), Mumbai-400 063.) from where i sent. I came to know from chennai DTDC Courier office[protected] that my consignment has not reached. I am sure that they have lost my consignment. As the consignment sent contains Rs.1000 worth, please ask to refund money(Rs.1000) for my consignment and the Charge of courier (Rs.101). I mailed and informed them that i will complain to cusumer forum, even then no response from them. Please do the needful as soon as possible. I have given all courier details below.

To,
S. Indumathi
7/14, Manali New Town,
Chennai - 600103.
Cell No:[protected].

From,
Vijay Mahajan,
[protected].
vijay.[protected]@pxlsoft.com

Courier Consignment Number : M35205339.

I forwarded the IIFT form to NewDelhi.
But it went to Orissa which is the permanent address mentioned as From address

I have sent some important document through DTDC courier service vide consignment no z68261980 from jaisalmer on 28/08/08 to N Delhi.
The courier has not reached till date i.e 2000 on 02/09/08. I have been contacting through STD since yesterday to your CP office and Parliament street office
on tele no 30480538, 23342627, 23743263. There is no positive response. No one is responsible enough to give a feedback atleast. The addressee’s telephone and mobile no is included in the address of the courier, but in vain. The addressee is ensuring availability of at least one member in the house awaiting the courier. I am surprised that in this age of technology and competition, a private courier is operating so irresponsibly in our nation’s capital city, Delhi. Jaisalmer and delhi is connected by overnight train but still I fail to understand a delay of 5 days.

Dear Sir / Madam,

I was having great faith in DTDC Courier. But that was totally shattered . My consignment (Z[protected] to Karnataka was opened and things were stolen from that consignment. Consignment was given on 25th of Aug.
The consignment reached today (27th Aug 08)

Pls help me to relocate the things.
It was having sony ericsson k810i and accessories. Only accessories reached destination.

It was send from Noida. We have enquired at Tumkur, they are saying that ask People in Noida.
And noida people are not picking up the phone.

Pls do immediate and strict action.

i Need some result.


thanks & regards,
Amit

Dear sir/mam’


Dear sir
I want to bring to your notice the utter carelessness and gross negligence of DTDC.


I had sent a courier on 11.08.2008 to Ajmer (Rajasthan). The no of courier is z77745072. The envelope contained an examination form (whose last date of submission was 14.08.2008) and the address of the recipient was clearly printed on it. However, to my utter surprise, the envelope got delivered at my own address (from where it had started) after two days.

Due to the gross inefficiency and carelessness of callous officials of your department, I could not submit my examination form, within the prescribed time frame. Forms cost was Rs 250, which has now gone waste and with it my one crucial year. When this case of carelessness was brought in the notice of your officials from Bali Nagar Branch and when I asked to pay back the monetary loss (Rs 250) that I have suffered, he simply refused.



I request you take stern action against your callous official and give my monetary compensation at the earliest.

Thanks and regards

Narender Yadav
Ph-[protected]

I Have sent the Rakhi to my brother on 12th August, 2008. It should have reached the destination within 3 days or not exceeding a week. But as on now the rakhi have not reached the destination and its very embarasing for me to face my brothers as if they feel that i have not sent the Rakhi to them. Being an indian major festival for brothers and sister this has really depressed me and for which i want to sue DTDC for the same. How can i proceed further please let me know.

Thanks
Kamaljeet Kaur

I have booked two envelopes on 13.8.2008 to be sent to Hyderabad through DTDC Plus - an alleged "Premium express product by DTDC Courier & Cargo Ltd.". Under the DTDC Plus service, the charges are very higher than the normal / ordinary courier service, as it guarantees delivery in Metros within 24 hours. Accordingly, I have booked the said two packets, both destined to Hyderabad, @ Rs.120/- each. They had assured me that the same will be delivered on 14.8.2008. However, today on 15.8.2008, I am shocked to notice that the said packets have not yet reached the Consignees.

The cause of action for the complaint is that I have been assured by DTDC that the packets will be delivered within 24 hours. Only on this assurance, I have booked under DTDC Plus and had to shell out extra money. But, if the packets reach in normal course, and not within 24 hours, then what is the use of the so called "premium service". Had I not been assured of delivery within 24 hours under the DTDC Plus, then I would have booked my packets under normal courier service and would have paid a lesser amount.

DTDC has forced me to believe their false promises and got booked the packets under the premium service, whereas they have not kept their promise of delivering the goods within 24 hours. This is a clear case of MISREPRESENTATION.

Kindly fight for me.

My Consignment Details are: V00620613 & V00620614
Booked on: 13.8.2008
Booked from: New Delhi)
DTDC CONNAUGHT PLACE BRANCH, 9, SCINDIA HOUSE, CONNAUGHT PLACE, NEW DELHI
Booked for: Hyderabad

i had sent card with rakhi on saturday 9th august 2008 from DTDC(hosur road), Bangalore to New Delhi and the company ensured me that the courier will reach on Monday i.e. 11 august or latest by tuesday i.e., 12 august. upon the communication of failure of delivery, the company said that there was nobody at the address mentioned.
i had written addressee's mobile no. and my own mobile no. on the envelope and without calling to re-check on either of the numbers they sent the courier back to Bangalore.
nobody in DTDC is ready to take the responsibility for failure of delivery. they don't even realize how painful it is for me whose rakhi could not reach her brother.

consignment number of the courier- B46826055

i ramesh kumar batan had booked consignment no B46560087 to address naresh batan (adso) gujrat pin code no 370655 on 05/08/2008 fom marathalli bangalore (karnataka) india from dtdc courier office (office ph no 41264299, [protected])
the details of pin code is as below

OfficeName Naliya S.O

Pincode 370655

Status Sub Office

HeadOffice Bhuj H.O

Location Abdasa Taluk of KACHCHH District

till date the consignment has not reached to its destination till today (14/08/08). the purpose sendindg through courier for fast delivery is gone waste. the non delivery of items is hampering me badly. kindly help me regarding this.

my email id: [protected]@gmail.com

ramesh kumar batan

Hi,
I m writing this mail against one of the worst courier services, as I think DTDC is the the black mark on the name of the courier services.

This is the second time I have suffered from this company, First incident was when I was expecting my appointment letter from Nagpur to Jabalpur, the distance between both the cities is 270 Kms and the company has send me the appointment letter a week before the appointment but I was unable to receive it and they have given me duplicate offer letter before joining. After that I have worked with that company for about 10 days and till then I haven't received that letter and I have left the job after working for something 10 days and when I have pressurised the courier office at Jabalpur the guy reached early in the morning at 7 AM and gave that letter to my mother who bymistakely received that and signed the POD without putting the date and time, otherwise I would have appealed against the company in the court. The duration for delivery was something about 20 days for 271 Kms if a guy would have started walking from Nagpur I would have received the letter withing a week. I have even followed a lot for the appointment letter but nobody bothered from their side, also I have called at their office at Banglore but I was unable to talk to any senior official.

The second case is the latest one which by mistake my brother has booked his importand assignment letters from Delhi to Jabalpur by DTDC (worst courier) it is almost a week those important documents haven't reached to the destination. I am quite confident these mistakes are due to the Jabalpur Franchise, but its totally the companies fault because its the companies assigned franchise.

I am Ashish Kumar Pandey the sufferer.

1. Consignment No.S35713250, booked on 25/07/2008 from Mumbai-64 to be delivered at Mumbai-37 is still not delivered at destination.
2. Numerous email complaints have no effect on them. No follow up action by Customer care.
3. Office of booking said packet was delivered but after fifteen minutes said packet was delivered at wrong address.
4. Head office seems to be hardly concerned. There's no link to file complaints/refunds.
5. How does one file for refund/damages? Thanks.

DEAR
SIR/MADAM
My name is shubham jain my company arcadia share & stock brokers pvt ltd sent a parcell name of mayank jain very impotrtant document inside the parcell but dtdc courier service miss that parcell & we complain the local office of dtdc but dtdc no response on my complain plz u contact &say some abt my parcell...
THANKS
SHUBHAM JAIN B/O MAYANK JAIN
MOB NO: [protected] (SHUBHAM JAIN)
[protected] (MAYANK JAIN)

PARCELL DETAIL:-
POD NO:70994589
date-12/05/2008

This was a complaint made to the MD of DTDC, on the mail id mentioned on their site, but didnt got any response.

To



Mr.Subhasish Chakraborty,

Chairman and Managing Director,

DTDC.



Subject: Complaint against the courier service.



Sir,



This is Mrs. Meenakshi Dahiya from Hisar ( Haryana ). This is for your kind attention that I got a very bad experience with your courier service. Some important documents have been couriered from Kolkata to Hisar on 14th of July, consignment No. is K29510674. I got the information from your website that it has been reached to Hisar Branch on 16th of July but till date I didnt receive the Courier. I contacted to the Hisar Branch people today itself 4 times and they assured me that the courier will be delivered today in any case but still i didnt receive it. DTDC is well recognised and reputed company and it can never be expected such a situation from your company. Those documents were very very important for me and because o[censored]r bad service i had to bear a big big loss of around 30, 000 Rs. It is not a small amount. Its not only a loss of money but other so many countless things. Courier companies are meant for the fast delivery in emergency but if the company doesnt solve the consumers problem n if your companies objective doesnt fulfill then what is the meaning of the existence of your company. The same situation was happened with my Brother also 2-3 years back. I want to claim my loss against you.

You are requested to take immediate action. It has been 10 days for the pending delivery. You can imagine what can be the results of your poor service. I want the written explanation from your side. And please take strict action against the Hisar Branch.



Waiting for the courier and your explanation.



Regards,

Meenakshi Dahiya

Faculty, Haryana School of Business

To
The Manager,
DTDC Courier,
Gurgaon.

Sub. Compensation against Receipt No.Z58595143.

Dear Sir,

This is to draw your attention to the parcel sent by me vide Receipt No. Z58595143 dated 17th October, 2007 to Mr.U.N.Lal, Gandhi Nagar, Dhanbad from your office/agency at Central Arcade DLF-II, Gurgaon.Before booking the parcel, I clarified with your staff the schedule date of delivery of the same at Gandhi Nagar as I was sending the Railway Tickets for my parents and the on time delivery of the parcel on or before 19th October, 2007 at Gandhi Nagar was extremely important and urgent as I had taken an appointment with the doctor at Apollo Hospital New Delhi, for the complete medical check up of my father on 23rd October, 2007. After getting all assurances and confirmations from your staff regarding the delivery of the parcel on or before 19th October, 2007 at Gandhi Nagar, I decided to send the parcel.

Due to negligence and inefficiency at your end the delivery of the parcel was delayed by 7 days, i.e it reached at Gandhi Nagar on 25th October, 2007, which caused great trouble and inconvenience to my parents and exposed my father to high risk of his health and further I had to bear the financial losses as well.

I have written several e-mails and letters claiming compensation for the loss and inconvenience caused to me owing to the inordinate delay in delivery of the parcel but to my utter dismay and surprise I didn’t get any response from your side.

You are hereby required to take urgent steps to sort out the above matter at your earliest or else I would be constrained to take legal actions in pursuance of the same wholly and exclusively at your cost and expenses.

Regards.



KUMAR VISHAL

Dear Sir

I had booked a courier to the following address by M/S DTDC couriers on 2nd July 2008.

Mr. Simon Fernandes
House No. 253
PO, Agonda, Mirinda
Vaddo
Canacona
Goa-4403702

Mob: [protected]

After learning that the consignment was not received even after a week, I contacted their franchisee M/s Arora Hello Point in DLF Qutab Plaza, who gave me the mobile number of Mr. Amit their agent in Maruti Vihar. Amit assured me that he would try to find about the non delivery.

I also tracked the consignment on their website, and got the following output:


Consignment Details...




Shipment No.: Z68129621 Reference No.: N/A


Booked by: GURGAON, GURGAON On: Wednesday, July 02, 2008
No of Pieces: 1


Destination: MARGAO, 403601

Status: ATTEMPTED Tried on: Monday, July 07, 2008
Not delivered for reason: NO SERVICE
No of attempts: 1












Additional Details... Z68129621






Date From --» To Status


Wed, Jul 02, 2008 GURGAON BRANCH
MUMBAI APEX
Dispatched via Manifest #Z7222904


Fri, Jul 04, 2008 PANJIM BRANCH GOA
MARGAO SUPER FRANCHISEE
Dispatched via Manifest #B8260456


Fri, Jul 04, 2008 MARGAO SUPER FRANCHISEE
MARGAO SUPER FRANCHISEE
out for delivery via Manifest #56372




Fri, Jul 04, 2008 PANJIM BRANCH GOA
MARGAO SUPER FRANCHISEE
Recieved via Manifest #B8260456


Mon, Jul 07, 2008 MARGAO SUPER FRANCHISEE
MARGAO SUPER FRANCHISEE
Not Delivered Via Manifest #56613




Tue, Jul 08, 2008 MARGAO SUPER FRANCHISEE
NORTHERN RO
RTO DUE TO NO SERVICE


Sat, Jul 12, 2008 NORTHERN RO
GURGAON BRANCH
RTO DUE TO NO SERVICE






The DTDC office in Naraina informed me that the consignment has been returned to their Gurgaon branch on 12th July, as shown in the track record above. I succeeded in contacting that office after repeated calls on Monday, the 14th July 2008, and one Mr. Deepak informed me that the consignment has been returned to that office and can be collected. I visited the office and was informed by one Mr. Sanjay that the consignment has not till then been delivered to them. He even noted my mobile number and promised to inform me as soon as the consignment is received by them.

I made repeated attempts to contact that office on Tuesday the 15th July 2008, but failed to get a reply. Mr. Amit also did not reply to calls made to his mobile.

This morning (16th July 2008) M/s Arora Hello Point informed me that the consignment has been received in the office of Mr. Amit in Maruti Vihar. This has been confirmed by his delivery boy Ashok when I contacted him on his mobile (provided by Arora Hello Point), but he expressed his inability to return my consignment since he was on a delivery schedule. Repeated calls on the mobile of Mr. Amit this morning (on 16th July) have not been answered. I am at a loss on failing to recover my consignment which has some important documents.

I would like the consumer forum to ask DTDC to explain the following:

1. Why a consignment to a destination where their service is not available was booked by them?
2. Once the consignment had reached their office close to Canacona, where their service was not available, was it not proper on their part to contact the Receiver whose mobile number was given on the envelop?

3. Why the inordinate delay in returning the consignment to the sender?
4. The total lack of coordination between their Naraina Delhi, Gurgaon, Maruti vihar, and DLF Qutab Plaza offices, and insensitivity to the problem faced by a customer – a problem caused by their incompetence at every stage.

Thanking you

Yash Pal Singh

My name is Shalini, i done one courier (Parcel of two rain coats)from Vashi, Navi Mumbai to lucknow on 8th July 2008.That courier has reached to the address ON 12th of july 2008, but after open the parcel we found one pair is missing.

Consignment NO. is-M35206088


So, please help me

Shalini

Hi,

I have received PF forms from Satyam Computer Services limited to the below address CHENCHU RAMESH SANNAREDDY, S/O. S.RAGHAVA REDDY,
KADLAPUDI(VI), KOKKUPADU(POST), KOTA(MD),
NELLORE(DT) -Andra Pradesh.

These are courier details which compay sent to me,


Ref Number H49102828
Date 10/06/2008
Company DTDC


Can you please help me to resolve this issue very urgently i need to submit these copies to PF office .

Z68529063 is my consigment no. and this is the 10th day..i am yet to get the courier or a call from them.when i contacted them they were least bothered