DTDC Courier & Cargo Complaints & Reviews

I had send a personal consignment containing a PC (1 PC Monitor+ 1 CPU) through DTDC having Courier No. B49932550 on[protected] from Bangalore to Dimapur(Nagaland) to my friend .I was charged Rs 2000 for the same. At the time of dispatch DTDC has assured me that the consignment would reach the consignee safely. The consignment reached the consignee on 13 December 2008 but to the recipient horror it was completely damaged. The monitor was broken in one two places and the CPU was completely damaged .The recipient at Dimapur declined to receive the CPU because it was completely damaged and asked the DTDC office at Dimapur to either repair it or give compensation.
On the next day I contacted the DTDC office and lodged my complaint. At that time they has assured me that some action will be taken .But after that whenever I called them the response was pretty bad. Most of the time when I called from my mobile, upon seeing my number they would not pick up my call. And whenever by luck they happen to respond to my call they use to say they are working on the case .I was completely frustrated with the attitude of DTDC’s officials.
With those false assurances three months passed and finally one day upon pressing them to tell me in black and white about the outcome of my complaint, the person who was handling the case Mr. Mohan told me that since my PC was not brand it will be difficult to provide any compensation. I was totally shocked to hear that because I have wasted so much of my time and money to communicate with DTDC regarding my complaint. Unnecessarily I suffered.
It’s been almost five months now and I have not received any sort of compensation. And on top of that they wasted my time giving false assurances.
With this complaint I hope ComsumerComplaints will provide me with some assistance so that I can get justice.

Hi All,

I had ordered a product from eBay to be delivered to my brother in Ahmedabad. I ordered it on April 6th. The shipper from Delhi sent the product on April 8th by DTDC (Order number - Z****6032). This courier reached Ahmedabad on April 9th, and the courier guy took the packet to my brother's hostel but my brother was attending his classes at that time. The warden asked the guy to come later on. This courier guy did not even bothered to call my brother though the cell number was taken. He went back and never called the consignee again. Later we found that the order had been shipped back to Delhi without my brother being called even once. The shipper is also emailing the DTDC guys again and again, but they do not respond for many days, and finally after so many days they reply us that the courier has been shipped back to Delhi as the consignee was out of station (the thing we knew 10 days back itself). Now they are not even bothered to send the courier back to Ahmedabad, and would ask for additional money for sending it again. The item has neither reached to my brother, nor has it reached back to the shipper. We are seriously pissed off with the DTDC service. Can anyone please help us!

Sir,
I have booked my consignment of documents containing medical test reports in original for pre-employment requisite of Tata power Mumbai on 18.04.2009 vide consignment note No. K34086635 from KF010/Mullick Bazar Kolkata franchieses.
But till today (23.04.2009) evening same was not delivered to the destination after repeated follow-up with their VIP road Kolkata office. The address and mobile no. of destination is given correctly.
Sir, my employment in Tata power is depends on receiving of those medical test reports as informed by the Tata power. If this consignment fails to reach within few days to them my chance of employment will be treated cancelled which will be a big loss to me in few lacs of rupees.
I would request you to take necessary acrion against DTDC for delivering the document within day or two. Otherwise I may loose job opurtunity in Tata power.
I am attaching tracking reports on dierent dates and my request for delivery as referance.
Regards

Sujay Kumar Das

We had sent email to their ID, but the mail came back with comments as pasted below :

This is the mail delivery agent at messagelabs.com.
I was not able to deliver your message to the following addresses.

<css.[protected]@dtdc.com>:
220.227.176.199 does not like recipient.
Remote host said: 554 Mailaddress is administratively disabled. (#5.2.1)


--- Below this line is a copy of the message.

Return-Path: <[protected]@mayfairoverseas.com>

The Chairman Mr. Chakraborty seems to be still sleeping like KUMBH KARNA !!!

Another SATYAM is there friends.My suggestion:

Always pass on your complaints to their so called International offices :

[protected]@dtdc.com at New York office
[protected]@btconnect.com : UK office
[protected]@4px.cc : Hong Kong office
[protected]@networkcourier.com.sg : Singapore

They must be exposed to all their associates and those people must leave them.This Company MUST close for ever.

This is the 3rd time we have been trapped.

Our staff made a mistake by giving DTDC a courier from Ludhiana for Delhi on 15th of April.This was a set o[censored]rgent sample for our buyers and the height of efficiency we have shown has really impressed them and they have decided to shut their doors on us !!!

We have been trying to call all avauilable numbers, but hardly could talk to any person.Your local staff at Ludhiana are simply a bunch of dummys who know nothing.

We just had a talk with some Mr. Shahid at 011.30582000 and he gave us a great update. Same what we could see on the net !!! Dont know what these people are doing then if net is doing what they have to do.He was very kind to be efficient enough to inform us that when he comes to office tomorrow morning, he will oblige us by passing on the complaint to someone as efficient as him perhaps and then he shall TRY to update us by 3.00 p.m.He had no way to contact anybody on your internal contact system, which I doubt if exists at all.

Strangely enough there are no grievances cell numbers anywhere while it is mendatory.We could find this email after great hunt.

What a feather in your cap Mr.Subhasish Chakraborty !!
A Gold Medalist from Calcutta University, who revolutionized the Courier Industry in India by introducing the Franchisee concept and making it a success story by registering exponential revenue growths besides creating the country's largest courier network.!!!

If you dare please pass this on to him too so that he knows whats happening at ground level.

I HAVE BOOKED A PARCEL(A GIFT)(SAMEER KOYA, H[protected] ON 20APRIL 2009 AT DIAMOND PARK FRANCHISE, VISAKHAPATANAM(AP) TO RAIGARH (C.G), PINCODE: 496001, ON THE CONDITION THAT THAT IT WILL BE DELIVERED ON 23 APRIL 2009, I HAVE CHECKED THE PINCODE OF THAT AREA AND ALSO I WROTE THE NAME OF THE STATE AND PLACE CLEARLY, I HAVE BEEN TOLD THE ROUTE TO BE VIA KORBA LINK EXPRESS WHICH IS A DAILY TRAIN FROM VISAKHAPATNAM AROUND 7 PM IN THE EVENING, REACHES RAIPUR BY 7 AM THE NEXT DAY AND FROM THERE 2 HOURS IS RAIGARH.TODAY ON 22 APRIL I HAVE TRACED THE DETAILS ON THE INTERNET AND THE ROUTE WAS FROM HYDERABAD, NOT YET REACHED NAGPUR...THEN I MADE A CALL AT THE BOOKING OFFICE (PHONE[protected], 2794815) TO ENQUIRE, THE REPLY WAS THAT, , , THEY BOOKED IT COORECTLY BUT PROBLEM WITH THE MAIN OFFICE. I CALLED UP THE MAIN OFFICE, DTDC VISAKHAPATNAM (PHONE[protected], MR. RAJU), WHERE I HAVE BEEN IMPROPERLY INFORMED THAT, THE BOOKING PEOPLE HAVE GIVEN ME WRONG INFORMATION, , THEY HAVE NO CONNECTIVITY VIA KORBA LINK EXPRESS AND THE COURIER WILL DELAY, , , , THEY DID NOT PROVIDE ME WITH THE DATE OF DELIVERY, , , , (AS TO WHEN THEY WILL BE DELIVERED).WHEN I TOLD THEM THAT I NEED IT ON 23 APRIL, , , AND WHAT ACTION AND ON WHOM I SHOULD TAKE, , , THE ANSWER FROM MR.S. RAJU WAS ...YOU HAVE TO SUFFER, , , YOU ARE LEFT WITH NO ALTERNATIVE.

I WANT TO TAKE ACTION ON DTDC AS ITS THE THIRD TIME THEY HAVE DONE THIS TO ME.THEY ACTUALLY DONT READ THE ADDRESS PROPERLY..I WANT TO TEACH THEM A LESSON

Hi Sir/Ma'm,

I was working with IBM Daksh & was waiting for the experience letter which was not received from very long. I sent the mail to the HR Dept. & revert was that they sent the experience letter by DTDC Courier & the same was sent back as my address was not traceable. I requested them to resent the same again, they sent it on 25th of March '09. When I hasn't received the letter from long I mailed them back for the status. They reverted that it was sent again by DTDC Courier with the Ticket No. #Z86553322. I call up at "[protected]" the contact no. of DTDC Courier Office, Hanuman Chownk, Gurdaspur, I had words with Mr. Sharma, he communicated that they don't have the services for my village & he transfer the call to his subordinate, I gave him the Ticket No. to confirm the status of letter & he requested me to call back in 10min. I called up again the revert was that they sent back the letter as not able to trace me. I asked them that why they don't called me on my contact number which was mentioned on the Courier. He said "Rajinder Singh {Post Man}, " had called up at the number, I said that I have not received any call from your dept. they said they called up & the number were not reaciable. I said, I have mentioened 2 mobile numbers & both were approachable, one is in Gurdaspur & second is in Mohali. They said they don't bother for the same & I can complaint of the same if I want to.

So, kindly check the services as I was not at all looking for such services or, revert from any company & let me know the action taken against the same.

For any clarity or, confirmation please call me at :-

Manpreet Singh,
+91-[protected]

I had sent a gift item to my friend through DTDC courier. The parcel was sent from Bangalore to Chennai. It was delivered the very next day but the content inside the parcel was stolen. They had removed the content and dumped with papers and delivered the parcel. This is absolutely disgusting. If this is the case, how can we trust and send the parcels via couriers. I have raised a complaint in DTDC but not sure whether they will find the culprit and get my item back.

pl treat this is my last reminder as there is no responce from your office till date on the subject, even though your Mr Shardul Shah, OPeration Mahager-Pune confirmed me that by 7th April I will get my claims.

I am forwarding this mail to media as well consumer redressal forum.

On Mon, 16 Mar 2009 09:03:36 +0530 wrote
> REMINDER 6
>
> Dear Mr Debu
>
>
> PLS RESOLVE AS YOU HAVE TOLD TO DO THE SO AS YOU CAN VERY WELL ANALYSE THE PATHETIC SITUATION OF FOLLOW-UP WITH DTDC .
>
>HOPING FOR A CONCRETE AND POSITIVE SOLUTION FROM YOU
>
>RGDS
>
>
>On Tue, 24 Feb 2009 RAHUL BHARDWAJ wrote :
>>THERE IS NO RESPONCE FROM YOUR PUNE OFFICE, MR PRASAD SEEMS TO BE TO BUSY AND DOESNOT BOTHER TO PIK THE CALLS NOR RESPONDE TO THE MESSAGES LEFT AT HIS OFFICE.
>>
>>PLS SORT OUT MY ISSUES OR ELSE I HAVE TO TAKE STRICT STEPS FOR SPEEDY REDRESSAL
>>
>>RGDS
>>
>>On Tue, 24 Feb 2009 20:20:26 +0530 wrote
>> >REMINDER 5
>> >
>> >
>> >
>> >
>> >On Sat, 14 Feb 2009 17:57:56 +0530 wrote
>> >>Dear Mr.Prasad,
>> >>
>> >>Please refer to the below mail from customer & do the needful
>> >>
>> >>Regards
>> >>Pramod
>> >>
>> >>
>> >>
>> >>
>> >>"RAHUL BHARDWAJ"
>> >>14/02/2009 17:03
>> >>
>> >>To
>> >>
>> >>cc
>> >>,
>> >>Subject
>> >>Re: consignment lost complaint-urgent
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>REMINDER - 4
>> >>
>> >>
>> >>
>> >>On Tue, 03 Feb 2009 11:29:15 +0530 wrote
>> >>>Dear Sir,
>> >>>
>> >>>We are in receipt of you mail & noted the contents
>> >>>
>> >>>We would like to inform you that your claim has been approved from
>> >>>Corporate office and informed to the concerned Pune claims incharge to
>> >>>process the same.
>> >>>
>> >>>We would request you to contact Mr.Prasad CSS Officer at Pune.
>> >>>
>> >>>Assuring our quality services at all times and requesting your patronage
>> >>>always.
>> >>>
>> >>>Thanking you,
>> >>>Yours faithfully,
>> >>>For DTDC Courier & Cargo Ltd.,
>> >>>
>> >>>Pramod.V.J.
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>"RAHUL BHARDWAJ"
>> >>>03/02/2009 10:11
>> >>>Please respond to
>> >>>"RAHUL BHARDWAJ"
>> >>>
>> >>>
>> >>>To
>> >>>"PRASAD//CSS OFFICER"
>> >>>cc
>> >>>[protected]@dtdc.com, css.[protected]@dtdc.com
>> >>>Subject
>> >>>Re: Re: FW: Re: consignment lost complaint-urgent
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>REMINDER -3
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>On Tue, 13 Jan 2009 RAHUL BHARDWAJ wrote :
>> >>>> REMINDER 2
>> >>>>
>> >>>>
>> >>>>On Sat, 03 Jan 2009 PRASAD//CSS OFFICER wrote :
>> >>>> >Dear Mr.Pramod
>> >>>> >
>> >>>> >Can u pls update us the present status .?
>> >>>> >
>> >>>> >Prasad
>> >>>> >
>> >>>> >
>> >>>> >
>> >>>> >
>> >>>> >
>> >>>> >-----Original Message-----
>> >>>> > From: RAHUL BHARDWAJ [mailto:[protected]@rediffmail.com]
>> >>>> >Sent: Saturday, January 03, 2009 9:26 AM
>> >>>> >To: [protected]@dtdc.com
>> >>>> >Cc: css.[protected]@dtdc.com; [protected]@vsnl.com; [protected]@dtdc.com
>> >>>> >Subject: Fw: Re: consignment lost complaint-urgent
>> >>>> >
>> >>>> >
>> >>>> >
>> >>>> >REMINDER -1
>> >>>> >
>> >>>> >
>> >>>> >
>> >>>> >
>> >>>> >Note: Forwarded message attached
>> >>>> >
>> >>>> >-- Original Message --
>> >>>> >
>> >>>> > From: "RAHUL BHARDWAJ"
>> >>>> >To: [protected]@dtdc.com
>> >>>> >Cc: css.[protected]@dtdc.com, [protected]@vsnl.com, [protected]@dtdc.com
>> >>>> >Subject: Re: consignment lost complaint-urgent
>> >>>> >
>> >>>> >
>> >>>> ><
>> >>>http://adworks.rediff.com/cgi-bin/AdWorks/click.cgi/www.rediff.com/s...⇄
>> >>>>
>> >>>>ature-home.htm/[protected]@Middle5/2685457_2668337/2671897/1?PAR...⇄
>> >>>> >S_QUERY=null> Tata Tea
>> >>>> >
>> >>>> >______________________________________________________________________
>> >>>> >This email has been scanned by the MessageLabs Email Security System.
>> >>>> >______________________________________________________________________
>> >>>> >
>> >>>>
>> >>>>****************************************************************...⇄
>> >>>> >The information contained in this electronic message and any
>> >>>attachments to this message are intended for the exclusive use of the
>> >>>addressee(s) and may contain proprietary, confidential or privileged
>> >>>information and may be legally privileged. If you are not the intended
>> >>>recipient, you should not disseminate, distribute or copy this e-mail.
>> >>>Please notify the sender immediately and destroy all copies of this
>> >>>message and any attachments.
>> >>>> >
>> >>>> >WARNING: Computer viruses can be transmitted via email. The recipient
>> >>>should check this email and any attachments for the presence of viruses.
>> >>>The company accepts no liability for any damage caused by any virus
>> >>>transmitted by this email.
>> >>>> >
>> >>>> >www.dtdc.com
>> >>>> >
>> >>>>
>> >>>>****************************************************************...⇄
>> >>>>
>> >>>>****************************************************************...⇄
>> >>>> >The information contained in this electronic message and any
>> >>>attachments to this message are intended for the exclusive use of the
>> >>>addressee(s) and may contain proprietary, confidential or privileged
>> >>>information and may be legally privileged. If you are not the intended
>> >>>recipient, you should not disseminate, distribute or copy this e-mail.
>> >>>Please notify the sender immediately and destroy all copies of this
>> >>>message and any attachments.
>> >>>> >WARNING: Computer viruses can be transmitted via email. The recipient
>> >>>should check this email and any attachments for the presence of viruses.
>> >>>The company accepts no liability for any damage caused by any virus
>> >>>transmitted by this email.
>> >>>> >www.dtdc.com
>> >>>>
>> >>>>****************************************************************...⇄
>> >>>> >
>> >>>> >
>> >>>>
>> >>>>****************************************************************...⇄
>> >>>> >
>> >>>> >The information contained in this electronic message and any
>> >>>attachments to this message are intended for the exclusive use of the
>> >>>addressee(s) and may contain proprietary, confidential or privileged
>> >>>information and may be legally privileged. If you are not the intended
>> >>>recipient, you should not disseminate, distribute or copy this e-mail.
>> >>>Please notify the sender immediately and destroy all copies of this
>> >>>message and any attachments.
>> >>>> >
>> >>>> >WARNING: Computer viruses can be transmitted via email. The recipient
>> >>>should check this email and any attachments for the presence of viruses.
>> >>>The company accepts no liability for any damage caused by any virus
>> >>>transmitted by this email.
>> >>>> >
>> >>>> >www.dtdc.com
>> >>>>
>> >>>>****************************************************************...⇄
>> >>>> >
>> >>>> >______________________________________________________________________
>> >>>> >This email has been scanned by the MessageLabs Email Security System.
>> >>>> >For more information please visit http://www.messagelabs.com/email
>> >>>> >______________________________________________________________________
>> >>>> > Dear Mr Prasad
>> >>>> >
>> >>>> > I have been following up with your local DTDC rep Mr Satish rgd the
>> >>>claim of my lost consingement since last 2.5 months and the reply i am
>> >>>getting is that the Co. CEO was on tour so it will be cleared once he is
>> >>>back, I dont know if Co. can afford such a long time gap of CEO presence
>> >>
>> >>>in the HO.
>> >>>> >
>> >>>> >Pls update me rgd the latest of my proceedings in the claim and give
>> >>>the clear date of clearance.
>> >>>> >
>> >>>> >Expecting a reply from you ASAP.
>> >>>> >
>> >>>> >Rgds
>> >>>> >Rahul Bhardwaj
>> >>>> >[protected]/04630, [protected]
>> >>>> >
>> >>>> >
>> >>>> >On Mon, 29 Sep 2008 RAHUL BHARDWAJ wrote :
>> >>>> > >
>> >>>> > >To, 29th Sep 08
>> >>>> > >
>> >>>> > >Customer Care department
>> >>>> > >DTDC,
>> >>>> > >Bangalore
>> >>>> > >
>> >>>> > >Sub: Consignment delay/lost.
>> >>>> > >
>> >>>> > >Dear Sir
>> >>>> > >
>> >>>> > >We have used your courier services to parcel one consignment (CN No.
>> >>
>> >>>P08880705 Dt 15th Sep 08) from one of your franchisee in Pune on 15th Sep
>> >>
>> >>>08. Till date it is not received at the destination after our repeated
>> >>>follow-ups and reminders.
>> >>>> > >
>> >>>> > >We have spoken to your call centre, your local representatives. But
>> >>>no body gave proper replies .Also we have registered complaint at your
>> >>>official website with ref. no. CFD 0017477 dt 29th Sep 08, and put the
>> >>>feedback also with ref no. FDB 0015519 dt 29th Sep 08. Still there is no
>> >>>response from your side.
>> >>>> > >
>> >>>> > >This is the reminder letter to you again and I expect the
>> >>>acknowledgement for the same at least, or else we have to go legal as per
>> >>
>> >>>Indian Postal Law.
>> >>>> > >
>> >>>> > >Pls revert ASAP.
>> >>>> > >
>> >>>> > >Rgds
>> >>>> > >Rahul Bhardwaj
>> >>>> > >[protected]/04630, [protected]

One courier (Consignment No. -K[protected] was sent to me from Barrackpore to Baroda on 9th of April and I have not received it till today i.e., 16th of April. Whenever enquired it is informed from the Baroda Office (Phone[protected] that the courier has not reached to Ahmedabad, after which it will be delivered to Baroda.Whereas from Barrackpore Office they are saying it has already reached Baroda.After paying so much for the courier, it is complete harassment on our part.

Hi,

This is regards with DTDC Courier Service Company.

Details:
I have sent 66 kg of parcel from Bangalore[Pin-560083] to Durgapur[713216] on 20th Feb 2009 through DTDC .

No Of Parcel : 5 pcs
Weight : 66 Kg
Content: Domestic Product
2 Bag Of Clothes
1 CPU (Desktop Computer)
1 Multimedia Computer Speaker
1 Box of Books
Courier No. B51360415

After few days I found the parcels are not reached even still now I didn't receive anything.
When I contact them they informed that DTDC cargo has been seized by Sail Tax Department Of Kolkata WB.

I conformed that all the valuables are Domestic and Bill Included (Speaker) and packed by DTDC after Security Checked.

2 weeks back I found 4 parcels are reached my hometown branch where all 4 parcel missing 1 .2 Kg of valuable from each.

There is no proof of Security Checked Tag By Sail Tax and when I contact DC Of WB Govt Sail Tax Dept, he clearly mentioned that without security checked tag parcels never been cleared by Sail Tax Dept.

1 parcel contain Multimedia Speaker (Domestic Product with Bill inside Made In Delhi) missing and confirmed that it was seized by Sail Tax.

After confirming from DC Of Sail Tax I have sent Rs.600.0/- only as fine through DTDC.
Unfortunately DTDC not submited the fine amount and still the Speaker seized.

I didn't receive any parcels still now where the Courier Charges is Rs.4000.0/- paid to Bangalore Main Branch office.

Now no body responding from DTDC and not ready to take any action, simply wasting time.

Please let me know what I can do in this case where Money value of missing parcel is more than Rs.20, 000/- ; and DTDC replied back that I haven't any proof of money value of the entire parcels.

Definition of the entire courier not taken by Bangalore branch as they assured me that there is no problem with the contents of the courier.

Kindly help me out to get back all of my 5 packages including everything.


Regards,

ABHISHEK SAHA
1/5, COMMERCIAL ESTATE, CITYCENTRE
DURGAPUR,
PIN-713216[W.B]

MOB.[protected]

WORST COURIER SERVICE : DTDC
Sent a high priority documents by DTDC, Bhubaneswar - 751 006 ( Unique Travels, Hotel Rajdhani Complex, Cuttack Road, Bhubaneswar) on 3rd Apr 09 to Singapore . Was Confirmed by Mr. G.B Mallik (the Owner) that courier will be delivered on 4th evening/not later than 5th morning.

Documents not delivered till 9th Apr 09 .

I missed joining a ship and incurred heavy losses.Mr.G.B Mallik (+[protected], continues to give false promises doesnt respond .

Please advise.
Asit Das

Dear sir,

we sent one consignment through DTDC from Kalamboli to Nagpur on 24.03.2009
D 01212097. CONSIGNMENT WEIGHT 140 KGS
PAID CHGS OF RS. 4, 900.00 FOR THE SAME TO DTDC

WE MADE SO MANY TIMES FOLLOW UP AT KALAMBOLI -{ MR. GIRISH } 27424810, [protected].
but no proper response.

we come to know on 03.04.2009 that DTDC sent through Gati on 30.03.2009 !!

NOW TILL TODAY i.e. 4.4.2009, no feedback. where is our cosignment.?

why they booked our consignment? why they send through Gati ?
from 24 to 30 th march where is our consignment lying?

We made so many complaint to DTDC but no official senior shows courtesy to call us.

WHAT ACTION WE CAN TAKE AGAINST DTDC ?

please inform us on mail dhanesh.[protected]@gmail.com

I Garima couried my application form to reach my home town Dehradun on sunday vening, i was promised that this will reach Dehradun by maximum in 2 days, but now its been 4 days and when i contacted the authorities, they say that they will take one complete day just to tell me have that courier been dispatched from Delhi itself.


Company is DTDC, details of consignment is:

Consignment number:Z88892202
Address sent to: 11, subhash road, Dehradun,

Sent from: Garima Nautiyal
flat 150, poc A
Sarita Vihar
New Delhi

phone number:[protected].

Reference (shipment No) : Z85289140

Hi!

This is in regards to the courier that I was suppose to receive via DTDC couriers
It was a 4GB Apple I-pod that was couriered to me on 20th Feb, 2009 in GURGAON.
However, I haven't yet received anything from DTDC.

I got one call before 10-15 days from DTDC asking me whether I received any courier. I informed them that I haven't received anything yet.
The person on the other line told me that it is showing as delivered, I couldn't believe it and told him that its incorrect and that I haven't received anything.
The other person told me that he would forward the complaint and get back to me. But I haven't heard anything yet on that.

I checked on DTDC's website the status of courier (www.dtdc.in) and I saw that its showing delivered and received by SIGN ?
Well, let me tell you that I haven't received anything. I checked with everyone at my home and no one has signed or received anything.

Also a week before one guy from DTDC came to my place with the DRS sheet to verify my signature.
It was a forge signature. Coz the signature was as simple as "N.K" and there is no person in my family with the first name initial of N... also the name of the person who received the courier was writted as Nihal... Well, there is no nihal in my family too...
What I think is, someone from DTDC delivery boys must have stolen my courier and instead of writing Snehal in the receivers name that illiterate fellow wrote nihal. His writing was so pathetic, trust me.

I told him its not my signature and again I got the same response, " we will investigate and get back to you"
Its already 34 days and I still havent received my courier... I know I wont get the I-pod back, but I will definately ask for compensation from DTDC for this ridiculous act.

I am very much disappointed with the services of DTDC. Never thought that they would be so unreliable.
The least that they could do is... reply to my mails...

I am including few of my personal details that you may come handy:-
Name: Mr Snehal Kolambe
Mobile no: [protected]
E-mail id : [protected]@gmail.com
Home Address (delivery address): Flat no 703, R2,
Shree Ram Residency,
Ambernath (East) 421502.


I sent several mails to DTDC and I got only one reply till date saying that we will investigate and get back to you. This is really disgusting.

Hoping to get some aid from consumercomplaints.

Thanks & Regards,
Snehal Kolambe

DTDC A COURIER COMPANY OR “GUNDA” COMPANY.


WORST EXPERIENCE A CUSTOMER CAN FACE EVER IN HIS LIFE.

I HAD A COURIER SENT FROM PUNE TO BANGALORE SARJAPUR ROAD BANGALORE CONSIGNMENT NOP10061092.

SARJAPUR ROAD KAIKONDRAHALLI HAVE THIS GUNDA DTDC FRANCHISE.

THIS OFFICE HAVE BANGALORE PIN NO-560035 AND MY ADDRESS IS ALSO WITH BANGALORE PIN NO-560035 ABOUT 4KM FROM THIS BRANCH BUT “GUNDA PEOPLE SAY THIS DOESN’T COME UNDER DELIVERY AREA.

AS I KNEW THIS CONSIGNMENT WAS SUPPOSE TO COME I CHECKED AND FOUND THAT IT WAS RETURNED TO MADIWALA BRANCH DUE TO
NO SERVICE. I CALLED AND TOLD MADIWALA BRANCH I NEED CONSIGNMENT THEY PROMISED BY EVENING THEY WILL DO DELIVERY.

AS THERE WAS NO RESPONSE I CALLED AGAIN AND THEY INFORMED ME IT WAS SENT TO CHAMARAJ PET BANGALORE HEAD OFFICE.

THEY GAVE ME ONE NUMBER AND THE LADY PROMISED ME THAT THEY WILL FIND IT AND MAKE ARRANGEMENT FOR DELIVERY.

NEXT DAY AGAIN I CALLED ANOTHER LADY CAME IN PICTURE AND GAVE ANOTHER NUMBER AND ASKED TO CONTACT ONE LADY IN THAT NUMBER.

WHEN I CALLED THIS NUMBER SHE IS ON LEAVE AND MAN IN PICTURE
TOLD ME THAT CONSIGNEMNT GONE TO PUNE.

WITHIN THESE TWO DAYS THERE WAS NO COMMUNICATION BETWEEN SO CALLED DTDC PEOPLE THAT IS WHY IT SENT BACK TO PUNE. DTDC
INFORMED THAT THERE IS NO PHONE NUMBER ON THE ENVELOPE.

I CALLED THE SENDER AND ASKED THEY TOLD ME THAT THERE ARE THREE NUMBERS ON THE ENVELOPE.WHEN I ENQUIRED PEOPLE FROM DTDC ADMITTED THAT EVEN IF AREA IS NOT UNDER SERVICE THEY ARE SUPPOSED TO INFORM CUSTOMER AND ASK THEM TO COLLECT IT.

BUT HERE 3 BRANCHES AND HEAD OFFICE NOT DONE SIMPLE CALL.

FINALLY SENDER AGAIN RESENT CONSIGNMENT TO ME AND IT CAME TO SARJAPUR ROAD ‘GUNDA’ DTDC PEOPLE. THEY DIDN’T DO ANY THING ABOUT IT AND WAS PLANNING AGAIN TO SENT BACK EVENTHOUGH IN CAPITAL LETTER IT IS WRITTEN TO INFORM CUSTOMER AND URGENT.

WHEN I CALLED THIS PEOPLE THEY SAID THAT THEY ARE NOT SUPPOSED INFORM THIS. BANGALORE HEAD OFFICE SHOULD DO THAT BUT HO OFFICE SAY THAT THIS FRANCHISE SHOULD DO IT.

WHEN I WENT TO COLLECT THIS DOCUMENT, THE BUFFOON SITTING THERE ADAMANT IN SAYING THAT HE WILL NOT CALL AND DO WHAT YOU WANT, YOU GO AND COLLECT FROM DTDC HO. BUT I TOLD HIM
THAT I WILL TAKE DOCUMENT, BY THE TIME ONE OF THE GUY PUSHED
ME SAYING THEY WON’T GIVE DOCUMENT. AS I WAS GOOD IN PHYSIQUE HE COULDN’T DO MUCH.
. BY THE TIME SO MANY CAME IN PICTURE AND HE WAS FORCED TO GIVE DOCUMENT.


I AM SHOWING BELOW DOCUMENT TRACKER.
WHAT WE SHOULD DO ABOUT THIS TYPE OF PEOPLE
SHOULD WE TAKE THEM TO CONSUMER COURT AND SHOULD WE FILE
CRIMINAL CASE AGAINST THIS ONE.

Sir
I purchased a laptop in the name of my son.The company assured me two gifts on purchase. The consignment sent later through the same corrier has been recived by be at Mainpuri UP as per the given address.
The consignment no.Z[protected]a printer) was booked from Channel Technologies, A-74, Sector -2 Noida UP on 20.01.2009 at DTDC.CO. Noida to be delivered at the following address:
Pawan Sharma S/O Sh. A.C.Sharma, PGT English
Jawahar Navodaya Vidyalaya Bhogaon
Distt. Mainpuri UP PIN 205262
Mobile:[protected]
The consignment did not reach Mainpuri and it is delivered at the DTDC Office at Aligarh to some fake customer. It appears that it is a forgery executed by the personels of the corrier company.
The concerned party i.e. Channel Technologies at Noida, has been asked to take appropriate action in this regard because it is the booking party.
But it seemes that they are also not taking any suitable action.
They have also harrassed the customer to a maximum level by not informing the things timely and not sending the meterial in timely.

Consignment No-P09931020, Dispatch Date- Saturday, February 21, 2009 Dispatch from -Pune

The above mentioned consignment is dispatched from pune on 21st Feb, 2009 and it suppoed to reach on receiver address in Vashi, Navi Mumbai on next day i.e. 22nd Feb, 2009 but till now I haven't received the same although sender has mentioned my mobile no and address clearly.

I was shocked when I checked this courier status on DTDC tracker and found that this courier was delivered on 24th Feb., 2009, Received by:DLVD BY C/N:V01357813

Additional Details... P09931020

Date From --» To Status

Sat, Feb 21, 2009 PUNE PIMPRI BRANCH VASHI BRANCH Dispatched via Manifest #P8196837

Mon, Feb 23, 2009 PUNE PIMPRI BRANCH VASHI BRANCH Recieved via Manifest #P8196837

Mon, Feb 23, 2009 VASHI BRANCH VASHI PLAZA Not Delivered Via Manifest #40254

Tue, Feb 24, 2009 VASHI BRANCH VASHI (POONAM) Out For Delivery Via Manifest #40352

This example shows how DTDC plays with an important document and what kind of services they are providing. By this example I am doubtful on DTDC commitment on delivery and we are planning to go into consumer court...

I have sent a parcel from bangalore to payyannur(in kerala) on 5th march 2009 through DTDC courier service. The Consignment number they have given for the parcel i sent is B52152234.They told that it would reach there by 7th march 2009. I preferred the courier service to Postal is just because i wanted to reach that there before 10th march 2009. But as of now, it has not yet recieved there, and nobody exactly knows where my parcel currently is.. when i called dtdc office in kannur they are saying that its not yet dispatched from Cochin. when i called up there, they are saying that they are not sure about they have sent it or not... why these people are like this?without responsible?

I have used the courier service to coureir a packet with Delhi on Monday (2nd March 2009). The consigment no was Z86100879. However there is no details about the whereabouts on the websites. I tried their Delhi no[protected]nobody picks it up, the let the bell ring forever). other no[protected]picked by someone). First he transfered the call and I waited for 5 min in vain. Again I dialed somebody picked, transfered, but he was clueless. Told me that he requires the address so that they can go at the address and check. They gave some mobile no [protected], but this is also switched off.


The packet was the subscription amount for the magazine and the amount was to be reached before 4th March. However today is 6th March and nobody knows where is it. It has caused me mental agony and above all despite DTDC being such a MNC had a extremely bad customer service where
a) There telephone numbers doesn't work
b) They are themselves clueless about the work they do.

Anybody Hearing @ DTDC!!!