DTDC Courier & Cargo Complaints & Reviews

DTDC — gifts missing from delivered consignment

Consignment number M38593183

COMPLAINTS:
it took more then a week to deliver the stuffs
4 OUT OF 6 CHOCOLATE PACKS WERE MISSING
1 OUT OF 2 COOKIES PACK WAS MISSING

irony is that consignment seemed to be untouched, they are so expert at this ...
DTDC..
i feel sorry to say u guys and quality of service u provide
for some hundred of bucks u are loosing loyal consumers
Indian post office is certainly doing a more quality job ...

DTDC — packed consignment delevered with gifts missing

Consignment number M38593183

COMPLAINTS:
it took more then a week to deliver the stuffs
4 OUT OF 6 CHOCOLATE PACKS WERE MISSING
1 OUT OF 2 COOKIES PACK WAS MISSING

irony is that consignment seemed to be untouched, they are so expert at this ...
DTDC..
i feel sorry to say u guys and quality of service u provide
for some hundred of bucks u are loosing loyal consumers
Indian post office is certainly doing a more quality job ...

i have faced a similar problem of missing items from my consignment no K34974583 on 4th of may at Rourkela. and i am equally angry and helpless

Courier Serivice.

cant deliver local courier in a week.

what rubbish

I had sent an envelope weihing less than 250g. to Chennai from Thane by DTDC; even though their website shows charges to metros as Rs.60/-, I was charged Rs.70/-. I lodged a complaint with the company with all the details. They informed me that they are investigating and will let me know. I am waiting for their reply for almost two weeks.
In the meantime, I sent another letter by courier to Chennai.from their Ghatkopar east office;even though the envelope was less than 250g., I was charged Rs.75/- saying that the charges vary from office to office. As I know that complaining to DTDC is of no use, I have now decided to stop sending through them.
I would like to know courier service which is reliable and has uniform charges at least in the same city branches.

DTDC — lost of pendrive from the courier envelope

hi,

i have booked one courier on 26/4/09 from sagarpur dtdc.the couier consist of two 4Gb pendrive.the cost one pendrive was Rs 400.when the courier was received at the destination address one pendrive was missing.i made several phonecalls worth Rs 150 but to no avail. i have made many visits to the DTDC but unable to get my pendrive.plz help

docket no-z 0344896 dated-5/11/2009

DTDC Courier — Product stolen by DTDC

I ordered a product from shopclues.com & the product got shipped through DTDC. My shipment number is Z92215856. I got the parcel tampered & the product stolen from inside it. Those guys very cunningly opened the package & applied a transparent tape so that it looked absolutely intact.

pacific courier ltd — dispatch laptops

Respected Sir,
My Name is Siva

I received the below mail ( i won 1,000,000 gbp & two laptop)

Parcel Department

Dispatch Officer

Noble House

17 Smith Square

London SW 1P 3JR



Order No:010847

19th-06- 2011


Dear Client



You are Welcome to one of the most trusted and reliable Parcel Delivery Company Worldwide.

This is to inform you that your Dispatched parcel and our delivery agent would arrive

Tomorrow Monday 20th June 2011 alongside your parcel containing your Demand Draft (1,000,000/ GBP )

Which is over over seven Crore rupees (70,449,159.71 INR) after conversion and
other legal documents as well as a Two HP Laptop.



You are to make arrangement for the custom clearance fee of 25,000.00 India Rupees(twenty five thousand
India rupees)Billing charge for custom Duties demanded by The Customs Authorities at The International
Airport in your Country payable at the port of entry.


Once our Delivery officer Diplomat Teddy Adams arrives He would pick up a mobile Line and give you a call from
the Airport to inform you of the mode of payment of the above stated charges.


Note that unless the clearance charges is paid by you,your parcel will not be release for onward delivery by
our agent at your stated home address.


Diplomat Teddy Adams would proceed to your home after parcel release by Custom clearance Department at
the port of entry into India and Once verification and identification of your details as it regards the authenticity
of your address is done ,your parcel would be presented to you While a photo snap is taken with your family
members for record purpose.


You are expected to proceed to your local Bank with Diplomat Teddy Adams after parcel presentation formalities
for DRAFT CLEARING AND CASH PAYMENT to your local account.


Yours Faithfully
Mr. Sylvester Steve
Tel:+[protected]
Tel:+[protected]

then i paid 25,000.00 clerance charges to teddy adams which account no. he given

three days back again he asking 45,000.00 conversion fee but i am not able to pay

and then i am asking to despetch laptops but he was not accepting to dispatching that.

how to recover my amount from them or where we complaint on them

give me suggestion to me as soon as possible.

my e-mail : [protected]@gmail.com

This is limit... i booked a courier from Bangalore to Guwahati from Barton Center DTDC (B[protected]on 3rd OCt 2008 and promised to deliver within 2 day. The courier was finally collected by one of my cousin on on 13th Oct. Forget that it was emergency.. does any courier take so long... I want to sue DTDC for this... till today i think no was has done this and since we indian are very lethargic to taking steps... its our fault that we dont keep a check on them... This service SUCKS BIG TIME!!!

This is limit... i booked a courier from Bangalore to Guwahati from Barton Center DTDC (B[protected]on 3rd OCt 2008 and promised to deliver within 2 day. The courier was finally collected by one of my cousin on on 13th Oct. I kept on tracking the courier and on 6th it appeared- out for delivery. I called up several times the Guwahati number but no one picked up the call. Forget that it was bit urgent.. does any courier take so long... I want to sue DTDC for this... till today i think no was has done this and since we indian are very lethargic to taking steps... its our fault that we dont keep a check on them... This service SUCKS BIG TIME!!! Can anyone tell me what is the next step to this???

please take a note every body do not trust the dtdc the worst service...thumbsdown...

not delivered the package sent by dtdc

With ref to our docket number D01113703 Dt. 16.06.2009 send to banglore but till now not deliver to party

In this regards we request you to look into the matter its very urgent

Hemant

I send so important parcel from Dharuhera (Rewari) on 03.07.09 for 106-107, 1st floor vardhman market ram vihar Delhi & i did not get its delivery report even fifth day. I am so harashed from your service.Docket no. was Q8987297.I will never use your courier service in my life.

I have booked a Consignment/Parcel on 16th January 2013. But the Consignment is not yet delivered nor it has been returned to me. I think these people uses the goods for themselves whenever they want. The DTDC Consignment number is K60076306. Anyone can check it on www.dtdc.in . Please help me. The Consignment is very important.

Regards
PRANJAL BORKOCH

Dear Sir,
I booked a parcel containing medicine for my mother from DTDC Shivane Warje Pune office on 8th March. Docket No P22333548. It was comitted that it will be delivered within 2 days. But till today 16th March still not deliver to its destination Bhopal. I enquired Pune office, but they are not giving supporting answer. I enquired with their regional office, corproate office but no response from then.
Please suggest how to go in this matter. If I want to file consumer case, where to approach.

Such a hopeless service I never expect from DTDC.

Please help me this this matter & get my parcel deliver through DTDC.

Sandeep Bawaskar
Mobile: [protected]

Dear Sir/Madam

We have booked a courier on 15th September 2014 from Pune to Gurgaon.

Its been more than a month now plz let me know the status of this courier.

I have attached a SERIES OF MAIL WHERE DTDC OFFICIALS ARE NOT EVEN BOTHERED TO REPLY.
HOPE THIS MAIL REACHES THE RIGHT DESTINATION.

Regards
Shritam

Dear Kuwarpal,
Still waiting for dlv sts

CC >> Dear Mr.Sitaram,

kindly provide the complete address with contact details

Thanks & Regards,
SUJATA
Executive - CRM,
Pune Regional Office.
E-mail- inboundcrm.[protected]@dtdc.com
From: IN BOUND CRM PUNE
Sent: 17 October 2014 18:50
To: CSS HEAD GURGAON
Cc: YOGESH DOGRA (REGIONAL CSS MGR.-DELHI)
Subject: Re: Consignment No- D19159612

Dear Kuwarpal,
waiting for your reply


Thanks & Regards,
SUJATA
Executive - CRM,
Pune Regional Office.
E-mail- inboundcrm.[protected]@dtdc.com
From: IN BOUND CRM PUNE
Sent: 17 October 2014 18:18
To: CSS HEAD GURGAON
Cc: YOGESH DOGRA (REGIONAL CSS MGR.-DELHI)
Subject: Re: Consignment No- D19159612

Dear Kuwarpal,
kindly arrange the dlv today


Thanks & Regards,
SUJATA
Executive - CRM,
Pune Regional Office.
E-mail- inboundcrm.[protected]@dtdc.com
From: [protected]@gmail.com <[protected]@gmail.com> on behalf of WinRoyal <[protected]@winroyal.in>
Sent: 17 October 2014 16:17
To: IN BOUND CRM PUNE; WinRoyal uPVC
Subject: Consignment No- D19159612


Shritam Navandar <[protected]@gmail.com>
AttachmentsOct 18 (12 days ago)

to IN, CSS, WinRoyal, YOGESH
Dear Ms Sujat,

Internation Recreation and Amusement limited
Sector 29 Behind Huda City Metro Station.
Gurgaon
Haryana
Mr Manori- [protected]

Plz confirm when it will reach on site.

Regards
Shritam

From: IN BOUND CRM PUNE [mailto:inboundcrm.[protected]@dtdc.com]
Sent: Saturday, October 18, 2014 12:26 PM
To: CSS HEAD GURGAON; [protected]@gmail.com


IN BOUND CRM PUNE
Oct 18 (12 days ago)

to DMC, me, CSS, WinRoyal, YOGESH
Dear Kuwarpal / Bindesh,
As per Mr.Mukesh Sharma Shipment got dlv kindly provide the DRS scan cpy as early as possible..


Thanks & Regards,
SUJATA
Executive - CRM,
Pune Regional Office.
E-mail- inboundcrm.[protected]@dtdc.com
From: Shritam Navandar <[protected]@gmail.com>
Sent: 18 October 2014 12:37
To: IN BOUND CRM PUNE; CSS HEAD GURGAON; 'WinRoyal'
Cc: YOGESH DOGRA (REGIONAL CSS MGR.-DELHI)
Subject: RE: Consignment No- D19159612


IN BOUND CRM PUNE
Oct 18 (12 days ago)

to me, CSS, WinRoyal, DMC, YOGESH

Dear Kuwarpal / Bindesh,
can we expect the revert from your side???


Thanks & Regards,
SUJATA
Executive - CRM,
Pune Regional Office.
E-mail- inboundcrm.[protected]@dtdc.com
From: IN BOUND CRM PUNE
Sent: 18 October 2014 12:43
To: Shritam Navandar; CSS HEAD GURGAON; 'WinRoyal'; DMC GURGAON


csshead.[protected]@dtdc.com
Oct 18 (12 days ago)

to IN, DMC, me, WinRoyal, YOGESH
Dear Sujata,

Please wait.

Regards
Kuvarpal


IN BOUND CRM PUNE
Oct 18 (12 days ago)

to CSS, DMC, me, WinRoyal, YOGESH

Dear Kuwarpal,
kindly provide the DRS on priority basis...case is become serious, plz try to understand...

Thanks & Regards,
SUJATA
Executive - CRM,
Pune Regional Office.
E-mail- inboundcrm.[protected]@dtdc.com
From: CSS HEAD GURGAON
Sent: 18 October 2014 15:31
To: IN BOUND CRM PUNE; DMC GURGAON
Cc: Shritam Navandar; 'WinRoyal'; YOGESH DOGRA (REGIONAL CSS MGR.-DELHI)


Shritam Navandar <[protected]@gmail.com>
AttachmentsOct 20 (10 days ago)

to IN, CSS, DMC, WinRoyal, YOGESH
Dear All

Its been 35 days the parcel has still not reached its destination.
If you are unable to deliver it kindly send the parcel back to us.

I have personally been following up with Mr Mukesh on [protected] for last 15 days to send me delivery proof but he has not replied me till date.

Hope you will take this mail on serious note.

Kindly revert back.

Regards
Shritam Navandar
Director
WinRoyal Upvc windows and Doors Pvt ltd

From: IN BOUND CRM PUNE [mailto:inboundcrm.[protected]@dtdc.com]
Sent: Saturday, October 18, 2014 3:46 PM
To: CSS HEAD GURGAON; DMC GURGAON


IN BOUND CRM PUNE
Oct 20 (10 days ago)

to me, CSS, DMC, WinRoyal, YOGESH

Dear Kuwarpal,
How many day's we are waiting for DRS ?????we need DRS scan by today before 5.00 pm @ any cost

Thanks & Regards,
SUJATA
Executive - CRM,
Pune Regional Office.
E-mail- inboundcrm.[protected]@dtdc.com
From: Shritam Navandar <[protected]@gmail.com>
Sent: 20 October 2014 13:49
To: IN BOUND CRM PUNE; CSS HEAD GURGAON; DMC GURGAON
Cc: 'WinRoyal'; YOGESH DOGRA (REGIONAL CSS MGR.-DELHI)


Shritam Navandar <[protected]@gmail.com>
AttachmentsOct 21 (9 days ago)

to IN, CSS, DMC, WinRoyal, YOGESH
It shouldn’t take more than 3 hours to scan and send POD receipt.
Its been more than 4 days I am asking for the same to Ms Sujata.

Kindly return back the courier its of high value for me.

Regards
Shritam Navandar
Director
WinRoyal Upvc windows and Doors Pvt ltd

From: IN BOUND CRM PUNE [mailto:inboundcrm.[protected]@dtdc.com]
Sent: Monday, October 20, 2014 2:16 PM
To: Shritam Navandar; CSS HEAD GURGAON; DMC GURGAON
Cc: 'WinRoyal'; YOGESH DOGRA (REGIONAL CSS MGR.-DELHI)


IN BOUND CRM PUNE
Oct 21 (9 days ago)

to me, CSS, DMC, WinRoyal, YOGESH

Dear Yogesh Sir,
kindly help to get the DRS Scan copy...


Thanks & Regards,
SUJATA
Executive - CRM,
Pune Regional Office.
E-mail- inboundcrm.[protected]@dtdc.com
From: Shritam Navandar <[protected]@gmail.com>
Sent: 21 October 2014 15:05


WinRoyal <[protected]@winroyal.in>
Oct 22 (8 days ago)

to IN, CSS, DMC, YOGESH
If DTDC is unable to deliver the parcel kindly return back the parcel. I cannot follow up so much.
Its been more than 15 days i am following up with mukesh to deliver the parcel and send pod receipt.


Have you lost the parcel???

Regards
Shritam
Sent from Iphone 5


IN BOUND CRM PUNE
Oct 22 (8 days ago)

to ROOP, CSS, DMC, YOGESH, me
Dear Roop Sir,

As per below cust mail kindly help to get the DRS scan copy, , now party is very hyper, , if shipment is undlv kindly help to RTO to pune..


NOTE :- cust is CC >>>

Thanks & Regards,
SUJATA
Executive - CRM,
Pune Regional Office.
E-mail- inboundcrm.[protected]@dtdc.com
From: [protected]@gmail.com <[protected]@gmail.com> on behalf of WinRoyal <[protected]@winroyal.in>
Sent: 22 October 2014 09:19
To: IN BOUND CRM PUNE; WinRoyal uPVC
Cc: CSS HEAD GURGAON; DMC GURGAON; YOGESH DOGRA (REGIONAL CSS MGR.-DELHI)


IN BOUND CRM PUNE
Oct 22 (8 days ago)

to ROOP, CSS, DMC, YOGESH, me

Dear Roop Sir,
still waiting for your reply...

Thanks & Regards,
SUJATA
Executive - CRM,
Pune Regional Office.
E-mail- inboundcrm.[protected]@dtdc.com
From: IN BOUND CRM PUNE
Sent: 22 October 2014 10:00
To: ROOP SRIVASTAVA (RM NORTH DELHI)
Cc: CSS HEAD GURGAON; DMC GURGAON; YOGESH DOGRA (REGIONAL CSS MGR.-DELHI); [protected]@gmail.com


Shritam Navandar <[protected]@gmail.com>
AttachmentsOct 27 (3 days ago)

to IN, ROOP, CSS, DMC, YOGESH
Dear Ms Sujata,

Kindly mail to your higher authorities who will respond you.

Regards
Shritam


From: IN BOUND CRM PUNE [mailto:inboundcrm.[protected]@dtdc.com]
Sent: Wednesday, October 22, 2014 10:00 AM
To: ROOP SRIVASTAVA (RM NORTH DELHI)
Cc: CSS HEAD GURGAON; DMC GURGAON; YOGESH DOGRA (REGIONAL CSS MGR.-DELHI); [protected]@gmail.com


WinRoyal <[protected]@winroyal.in>
Oct 28 (2 days ago)

to IN, ROOP, CSS, DMC, YOGESH
HAVE YOU REALLY LOST THE PARCEL?

I Alpa Mehta staying in Pune had sent a parcel to my mother in Chennai with Consignment Number P29903408 on 14th November 2014. My contact number is [protected]. This parcel is not yet received in Chennai. I sent dry medicine to my mom. It was not costly but I had ordered from Surat my native place. Since I stay in Pune, it is not possible for me to get the medicine again. My parcel was around of Rs. 1000/- . Since three days I am continuously in follow up with DTDC but they are not responding me. Tracking show that it is still in PUNE APEX, PUNE. Pl help me for the same.

I AM FROM JALANDHAR AND MY COURIER NO. Z40225747 DATED 12/12/2014. THIS PARCEL IS NOT DELIVERED. WE ARE SUFRING WITH THIS ISSUE FROM 6 DAYS BUT NOT RESPONSED.

very very bad services

Hi,
My parcel was not yet delivered.

Couriered date: 30/12/2014

Cn no. H37164210

No response from customer care either through mail or call.

DTDC — Accessories missing from Courier i sent (Brand New Samsung mobile )

Sir, i have sent a courier containing a mobile and accessories through dtdc courier service to my brother in punjab but he recieved the mobile without charger

COURIER NOT RECEIVED - NO - H22071281

I HAVE NOT RECEIVED COURIER ON LINE TRACKING SHOWS DELIVERED THE ENTRED MOBILE NO IS INVALID I CONTACT COUSTEMER CARE LOT OF TIMES THERE IS NO REPLY

dilivery delay from my parcel

Dear sir, My parcel tracking no[protected], i check at dtdc courier tracking my parcel arrival at hubli location 17/11/2014, it was not delivered at my home address imdtly delivered at my home address please

Status delivered but parcel not received

Cosignment number : K87826083
Urgent documents sent by express service. Online status says 'delivered' but the parcel has not been received. The documents are very important and needs to be submitted today. No one is responding properly. Worst courier service experience ever.

Sir,
I send a b'daycard to Mysore by DTDC courier from Vidisha, my receipt no is "M42330904", card weight is 40 gms. on 8/7/09 at 3 pm.They charged Rs 90 for this and promise me they surly deliverd it on 11/07/09.but they deliverd it on 13/07/09.
which is a fault
i think they cheet my sentiments .also i pay them this much money for delivering it on 11/07/09.b'cos normal charges are rs 40.
So plz i want you that you can take an action against them.
Thanking you.

I too am facing facing issue with DTDC.. why don't you log on your compain at http://www.corecentre.co.in

Thanks

Rajeev

I was not aware of these things yet. But i had a bad experience with dtdc courier. Once i was selected in a famous school for the interviews and call letter came after the date of interview. Now my license also went missing under their carelessness. Please do something so that the people should take care of others important and valuable things without any damage or illeffect. We have to be very consious about this thing that if trust is not there then why should we go for this dtdc courier? The responsible should take the appropriate action on this matter. Then only these people will do their duties carefully.

It has been 4 working days since my courier started from Noida to Gurgaon .
There is no response from DTDC management regarding the same.

I am extremly anoid by the pathetic service provided by your company.
Even on the online tracking tool, misguiding messages are displayed to illude customer.
As a corporate customer, i would restrain my colleagues from using DTDC courier services

Respected Sir/Madam,
I am jp mumbai. I sent a courier from delhi to Mumbai on 30th July 2009 (Courier Consignment Number : Z94856281but still it has not reached mumbai.I enquired many times to the DTDC office (DTDC COURIER & CARGO LTD.bora bazar strreet fort Mumbai-400 063.) . I came to know from mumbai DTDC Courier office that my consignment has not reached. I am sure that they have lost my consignment. As the consignment sent contains Rs.d/d's, and the Charge of courier (Rs.101). I mailed and informed them that i will complain to cusumer forum, even then no response from them. Please do the needful as soon as possible. I have given all courier details below.

Dear Sir/Madam,

An envelop has been booked on Sep 14, 2009 through DTDC courier vide Docket no T 34813959 from Jabalpur (M.P) for couriering it to me at my distination ie; 18-Gupkar Road, Srinagar.

The courier is very important therefore kindly do the needful to get it delivered at the earliest please.

'Its very bad curier servise.in DTDC his employee not trained, not gave any real informaton and ALWAYS DO VERY VERY MISBEHAVE ON PH TALKING.i booked a curier from DELHI OKHLA PHASE -1 T O SITAPUR .have taken 5 days Bt still not delivered..i call in DTDC office 20 -25 time(okhla), pick d ph by DTDC employee and tell me OK HOLD ON MAM after 20 mint holding says ok i call u back after 10 mint and giv eu exact information..BT they do not do any call of customer and not give any information..THEY ARE VERY VERY IRESPONSIBLE.never RELY THIS SERVICE

DTDC is the worst courier service compared to any other service provider. I had sent 2 documents to Kolkata on 6th April out of which one needed to reach by 12.00noon. The franchise service provider told me to send it by V Express so that it will be delivered by 12.00pm. Next day when I started tracking my document, it had not reached so I called up the agency and I was told that generally documents are delivered by 6 or 6.30 pm but yours will reach by 3.00pm. When I call up at 4.00pm saying that the document is still not reached the concerned person, I was told it is out for delivery and will be delivered any moment. It is already 6.00pm and the document is still not reached...The most disgusting and useless courier service.

If there is worst & cheapest service all over the world, i am sure that DTDC is doing that.

C/N No. K31904990 dated 17.11.2008

We would like to inform you that we have sent documents alongwith the original Railway Receipts vide our letter dated 17.11.2008 to the consignee - The Dist.Marketing Officer, Chattishgarg State Co-Operative Marketing Federation Ltd, Itwari Bazar, Raigarh (C.G.) Pin-496001, Chittishgarh, Which is neighter delivered to the consignee nor returned to us in spite of our repeated persuation.

Please note due to non-receipts of R/R by the consignee, goods are incurring heavy demurrage charges at the destination for which you will be held responsible.

Meanwhile, we request you to arrange delivery of the consignement to the consignee or return to us without any further delay.

DTDC Courier — Goods stolen from courier packet

Dear Sir / Madam,

I was having great faith in DTDC Courier. But that was totally shattered today. My consignment (Z[protected] to Tumkur (Karnataka) was opened and things were stolen from that consignment. Consignment was given on 25th of this month.
The consignment reached today (27th Aug 08)

Pls help me to relocate the things.

It was having mobile K810i . The packed was accepted in sealed condition in Sector-63 Noida - 201301

It was send from Noida. We have enquired at Tumkur, they are saying that ask People in Noida.
And noida people are not picking up the phone.

Pls do immediate and strict action.

Either Track down the mobile or provide compensation.

I know for sure that the mobile has been stolen from the DTDC office b'coz the packet was stapled and tape was used to pack the packed again which were not used actually at the time of packing.


thanks & regards,
Amit Mattoo
Atticmedia India (P) ltd
(media company)
[protected]

i have posted a impartant letter to vilupuram address by your dtdc courier service. i have booked it on 23.12.2008. till now that letter not delivered to the right person. courier booking number. T30825219.
kindly take immediate action over this.
thank youu, ... very urgent

I am Srikanth Maity I sent a courier to Birshipur on : 24.07.09. Consignment No : B54416319.But still not reach the place.So, please kindly do the needful.

Thanking you,

SRIKANTH MAITY
[protected]

pl find my document, most urgent, from Baroda to howrah, serampore. Posted on 30th 'July2009. No body in DTDC able to say any thing about my document status.
DOC. No : A15708317

DTDC in my view on eof the worst courier ever i seen. as no one is entertaining my problem in a good manner

regards
Ejaj Ahmad
[protected]

My Consignment B60925770 is hanging arround at Jaipur office from many days. No updates.