now approx 3 months has been over, no any positive response received from DTDC couriers ltd, till date. my 2 laptops damaged by dtdc during delivery to indore from mumbai are still lying at agarwal estate, jogeshwari west DTDC office/branch. i have written letters to all administrators including bangalore but no response till date. (following is the compain letter written by me to dtdc)
i dont have much money to go to consumer court. please help me. thank u.
SUB: REQUEST FOR DAMAGES REPAIR
REF: CONSIGNMENT NO. D00614074 DTD 23.7.08
Sir, With reference to the above, it is here by requested to
repair the damages happened during delivery from Mumbai to Indore by your courier company. I have dispatched 5 nos of laptops from Jogeshwari west DTDC office to IT rescuer, deepesh sharma, 163/3 flr, dawa bazaar, Indore, MP, for software upgradation, but 2 laptops (acer 4000 series s/n lxt530c0124440aa35em model no. 4000nlci and lenovo 3000 n100 type 0768 a39 sn l3-en196) has been found damaged during delivery. Consignee IT rescuer, deepesh sharma informed me the fact and the indore DTDC courier branch has accepted the damage and the laptops has been sent back to DTDC jogeshwari west office. The cost of each laptop mentioned in the declaration form was 40000/- each, but when I saw the declaration form at jogeshwari west DTDC office, the altered/modified declaration shown to me, I surprised to see the form presented before me. Now I request DTDC to handover my laptops computers by repairing the damaged parts like screen, key board and other hidden internal damages. I need my laptops in the same perfect working condition which I have dispatched. Please do needful and repair the damages as soon as possible because these laptops are used for my office and without laptops my business is affecting very much. The jogeshwari west DTDC office is not co-operating me in this matter and says you will not get anything from us, take your laptops back. This is not a good reply. I did trust DTDC couriers, please do justice with me. Thanking You, Yours truly, A AZIZ KHAN (CONSIGNER)
Aug 13, 2020
Complaint marked as Resolved
Most respectfully informing you that i have booked a courier from noida to azamgarh on 24th Jan. 2009.
They assured me that the courier will be deliver on Tuesday(27th Jan. 2009). But status is showing from last two days that courier is in transit from Varanasi.
I don't think that Azamgarh is too far away from Varanasi to take three or more days to deliver. it is only 96km from there. And till time courier is not deliver. I think it is better to use speed post rather than DTDC courier. Please do the needfull. no. z83572446.
Md. Shafique
Noida