DTDC Courier & Cargo Complaints & Reviews

Hi,
I m writing this mail against one of the worst courier services, as I think DTDC is the the black mark on the name of the courier services.

This is the second time I have suffered from this company, First incident was when I was expecting my appointment letter from Nagpur to Jabalpur, the distance between both the cities is 270 Kms and the company has send me the appointment letter a week before the appointment but I was unable to receive it and they have given me duplicate offer letter before joining. After that I have worked with that company for about 10 days and till then I haven't received that letter and I have left the job after working for something 10 days and when I have pressurised the courier office at Jabalpur the guy reached early in the morning at 7 AM and gave that letter to my mother who bymistakely received that and signed the POD without putting the date and time, otherwise I would have appealed against the company in the court. The duration for delivery was something about 20 days for 271 Kms if a guy would have started walking from Nagpur I would have received the letter withing a week. I have even followed a lot for the appointment letter but nobody bothered from their side, also I have called at their office at Banglore but I was unable to talk to any senior official.

The second case is the latest one which by mistake my brother has booked his importand assignment letters from Delhi to Jabalpur by DTDC (worst courier) it is almost a week those important documents haven't reached to the destination. I am quite confident these mistakes are due to the Jabalpur Franchise, but its totally the companies fault because its the companies assigned franchise.

I am Ashish Kumar Pandey the sufferer.

1. Consignment No.S35713250, booked on 25/07/2008 from Mumbai-64 to be delivered at Mumbai-37 is still not delivered at destination.
2. Numerous email complaints have no effect on them. No follow up action by Customer care.
3. Office of booking said packet was delivered but after fifteen minutes said packet was delivered at wrong address.
4. Head office seems to be hardly concerned. There's no link to file complaints/refunds.
5. How does one file for refund/damages? Thanks.

DEAR
SIR/MADAM
My name is shubham jain my company arcadia share & stock brokers pvt ltd sent a parcell name of mayank jain very impotrtant document inside the parcell but dtdc courier service miss that parcell & we complain the local office of dtdc but dtdc no response on my complain plz u contact &say some abt my parcell...
THANKS
SHUBHAM JAIN B/O MAYANK JAIN
MOB NO: [protected] (SHUBHAM JAIN)
[protected] (MAYANK JAIN)

PARCELL DETAIL:-
POD NO:70994589
date-12/05/2008

This was a complaint made to the MD of DTDC, on the mail id mentioned on their site, but didnt got any response.

To



Mr.Subhasish Chakraborty,

Chairman and Managing Director,

DTDC.



Subject: Complaint against the courier service.



Sir,



This is Mrs. Meenakshi Dahiya from Hisar ( Haryana ). This is for your kind attention that I got a very bad experience with your courier service. Some important documents have been couriered from Kolkata to Hisar on 14th of July, consignment No. is K29510674. I got the information from your website that it has been reached to Hisar Branch on 16th of July but till date I didnt receive the Courier. I contacted to the Hisar Branch people today itself 4 times and they assured me that the courier will be delivered today in any case but still i didnt receive it. DTDC is well recognised and reputed company and it can never be expected such a situation from your company. Those documents were very very important for me and because o[censored]r bad service i had to bear a big big loss of around 30, 000 Rs. It is not a small amount. Its not only a loss of money but other so many countless things. Courier companies are meant for the fast delivery in emergency but if the company doesnt solve the consumers problem n if your companies objective doesnt fulfill then what is the meaning of the existence of your company. The same situation was happened with my Brother also 2-3 years back. I want to claim my loss against you.

You are requested to take immediate action. It has been 10 days for the pending delivery. You can imagine what can be the results of your poor service. I want the written explanation from your side. And please take strict action against the Hisar Branch.



Waiting for the courier and your explanation.



Regards,

Meenakshi Dahiya

Faculty, Haryana School of Business

To
The Manager,
DTDC Courier,
Gurgaon.

Sub. Compensation against Receipt No.Z58595143.

Dear Sir,

This is to draw your attention to the parcel sent by me vide Receipt No. Z58595143 dated 17th October, 2007 to Mr.U.N.Lal, Gandhi Nagar, Dhanbad from your office/agency at Central Arcade DLF-II, Gurgaon.Before booking the parcel, I clarified with your staff the schedule date of delivery of the same at Gandhi Nagar as I was sending the Railway Tickets for my parents and the on time delivery of the parcel on or before 19th October, 2007 at Gandhi Nagar was extremely important and urgent as I had taken an appointment with the doctor at Apollo Hospital New Delhi, for the complete medical check up of my father on 23rd October, 2007. After getting all assurances and confirmations from your staff regarding the delivery of the parcel on or before 19th October, 2007 at Gandhi Nagar, I decided to send the parcel.

Due to negligence and inefficiency at your end the delivery of the parcel was delayed by 7 days, i.e it reached at Gandhi Nagar on 25th October, 2007, which caused great trouble and inconvenience to my parents and exposed my father to high risk of his health and further I had to bear the financial losses as well.

I have written several e-mails and letters claiming compensation for the loss and inconvenience caused to me owing to the inordinate delay in delivery of the parcel but to my utter dismay and surprise I didn’t get any response from your side.

You are hereby required to take urgent steps to sort out the above matter at your earliest or else I would be constrained to take legal actions in pursuance of the same wholly and exclusively at your cost and expenses.

Regards.



KUMAR VISHAL

Dear Sir

I had booked a courier to the following address by M/S DTDC couriers on 2nd July 2008.

Mr. Simon Fernandes
House No. 253
PO, Agonda, Mirinda
Vaddo
Canacona
Goa-4403702

Mob: [protected]

After learning that the consignment was not received even after a week, I contacted their franchisee M/s Arora Hello Point in DLF Qutab Plaza, who gave me the mobile number of Mr. Amit their agent in Maruti Vihar. Amit assured me that he would try to find about the non delivery.

I also tracked the consignment on their website, and got the following output:


Consignment Details...




Shipment No.: Z68129621 Reference No.: N/A


Booked by: GURGAON, GURGAON On: Wednesday, July 02, 2008
No of Pieces: 1


Destination: MARGAO, 403601

Status: ATTEMPTED Tried on: Monday, July 07, 2008
Not delivered for reason: NO SERVICE
No of attempts: 1












Additional Details... Z68129621






Date From --» To Status


Wed, Jul 02, 2008 GURGAON BRANCH
MUMBAI APEX
Dispatched via Manifest #Z7222904


Fri, Jul 04, 2008 PANJIM BRANCH GOA
MARGAO SUPER FRANCHISEE
Dispatched via Manifest #B8260456


Fri, Jul 04, 2008 MARGAO SUPER FRANCHISEE
MARGAO SUPER FRANCHISEE
out for delivery via Manifest #56372




Fri, Jul 04, 2008 PANJIM BRANCH GOA
MARGAO SUPER FRANCHISEE
Recieved via Manifest #B8260456


Mon, Jul 07, 2008 MARGAO SUPER FRANCHISEE
MARGAO SUPER FRANCHISEE
Not Delivered Via Manifest #56613




Tue, Jul 08, 2008 MARGAO SUPER FRANCHISEE
NORTHERN RO
RTO DUE TO NO SERVICE


Sat, Jul 12, 2008 NORTHERN RO
GURGAON BRANCH
RTO DUE TO NO SERVICE






The DTDC office in Naraina informed me that the consignment has been returned to their Gurgaon branch on 12th July, as shown in the track record above. I succeeded in contacting that office after repeated calls on Monday, the 14th July 2008, and one Mr. Deepak informed me that the consignment has been returned to that office and can be collected. I visited the office and was informed by one Mr. Sanjay that the consignment has not till then been delivered to them. He even noted my mobile number and promised to inform me as soon as the consignment is received by them.

I made repeated attempts to contact that office on Tuesday the 15th July 2008, but failed to get a reply. Mr. Amit also did not reply to calls made to his mobile.

This morning (16th July 2008) M/s Arora Hello Point informed me that the consignment has been received in the office of Mr. Amit in Maruti Vihar. This has been confirmed by his delivery boy Ashok when I contacted him on his mobile (provided by Arora Hello Point), but he expressed his inability to return my consignment since he was on a delivery schedule. Repeated calls on the mobile of Mr. Amit this morning (on 16th July) have not been answered. I am at a loss on failing to recover my consignment which has some important documents.

I would like the consumer forum to ask DTDC to explain the following:

1. Why a consignment to a destination where their service is not available was booked by them?
2. Once the consignment had reached their office close to Canacona, where their service was not available, was it not proper on their part to contact the Receiver whose mobile number was given on the envelop?

3. Why the inordinate delay in returning the consignment to the sender?
4. The total lack of coordination between their Naraina Delhi, Gurgaon, Maruti vihar, and DLF Qutab Plaza offices, and insensitivity to the problem faced by a customer – a problem caused by their incompetence at every stage.

Thanking you

Yash Pal Singh

My name is Shalini, i done one courier (Parcel of two rain coats)from Vashi, Navi Mumbai to lucknow on 8th July 2008.That courier has reached to the address ON 12th of july 2008, but after open the parcel we found one pair is missing.

Consignment NO. is-M35206088


So, please help me

Shalini

Hi,

I have received PF forms from Satyam Computer Services limited to the below address CHENCHU RAMESH SANNAREDDY, S/O. S.RAGHAVA REDDY,
KADLAPUDI(VI), KOKKUPADU(POST), KOTA(MD),
NELLORE(DT) -Andra Pradesh.

These are courier details which compay sent to me,


Ref Number H49102828
Date 10/06/2008
Company DTDC


Can you please help me to resolve this issue very urgently i need to submit these copies to PF office .

Z68529063 is my consigment no. and this is the 10th day..i am yet to get the courier or a call from them.when i contacted them they were least bothered

Shipment No.:U50345107 Reference No.: PRA-3972
Dear Sir,
need assistance form Consumer Complaints.in regarding blatant response from DTDC courier and cargo limited for not addressing my complaint. The shipment details of courier is enclosed herewith. The said Courier was delivered to me thru' franchisee of M/ DTDC, M/s Usha Enterprises Shop No.169 Sector 10, Bhilai. The inside article was removed from packet by nicely opening the parcel{ evident form the packet condition}. When inquired about the missing article the expressed their inability to help and asked to report to DTDC Supela Bhilai Office. I approached several no. of times to DTDC Supela(Bhilai) Office the told that they are searching for lost article. After few months the also expressed their inability to locate the lost or compensate. The complaint in this regard in written is given to Mr. Sahu at supela office the complaint and advise to report Mr Gopi Chaterjee Regional Head of Raipur Regional Office I telephonic-ally contacted them number of times to Mr. Gopi Chatarjee and Mr. Sumeet but nothing has been done so far. When informed about to DTDC customer care corporate office their also no response only details were asked no. of times.
I request Consumer Complaints.in to kindly help me to assist to recover loss and warn DTDC for such blatant response and harassment

Thanks and regrds

A.M.Danny
Mobile No. [protected]
3-A WHA Hospital Sector
Bhilai

i had a consignment of two parcels from delhi to be flown in to goa, but on opening the box i found three pda's from my package missing, and the tornn part of the box beign re-packed carefully by the thieves from a dtdc packing tape.i reported this to the area manager of dtdc, who assured me of the fast processing of the claim, but after three months of reverting the manager asks me to contact the shipped agent for this claim, who says (the shipping agent) that his liability seizes after 15 days of delivery of the consignment.now the manage r drops my call and eve doesnt respond properly.think have to go to consumer cell for the same.

I am unable to trace the courier with documents were which were posted in Hyd (to Chennai) on 02/07/08, with the docket number H[protected]DTDC Couriers Ltd).It is very important & the consequences will be serious.
I am really unsatisfied with the service you provide.Kindly look into this & trace my IMPORTANT documents.

Regards
Radha Gopala Krishna
[protected]

Hi,

I have couriered the small cotton box on 26th March 2007 to Mumbai office from Native place Srikakulam. At that time of booking they have given me the receipt. After few days we have called the destination point and they said that they havent received the courier yet. So immediately I have given the complaint to the DTDC and they have given me the refgerence number :2649. So again I have started the mail communication with the senior and responsible persons and finally they have decicded that courier got lost in Mumbai. This was confirmed by last week. After that I have called to Hyderabad location and they said that they need mail confirmation from Mumbai for this lost of goods to raise the claim form. Mumbai people are not sending the onfirmation mail to Hyderabad office and they are keep throwing the ball into Hyderabad branch. In between I am suffering with the problem.

Dont we have any thing to do and get the amount about loss of my goods. Can you please help me to resolve this issue.

Hi,
I am very much disappointed from your service. I Have send a important document by your courier service on 26 June 2008
My consignment no is B45564211.
Address is :
Farhat Bano
Sabir Manzil,
house no-70
A-Sector,
Ease Kamla Nagar(BHEL)
Bhopal-462021

I have called 11 time on its local office phone no is [protected]
and your customer care service 7 times on no. [protected]
Form 30 June till now but still I dint get a proper response .
By end of the day I need proper response and a suitable reason why it is still not delivered.
This is my final complaint after that I sue in consumer forum.
It will not good for you company reputation .So please take this issue as urgent priority

Thanks & Regards,
Abdul

I had ordered a Computer hard disk on internet from Delhi. I live in Pune. The seller immediately shipped the consignment no. z68539809 by DTDC courier on 14/6/08. But I have till date not received the consignment as on 22/6/08. When inquired at company's PUNE PIMPRI branch office, they tell to complaint with the branch who shipped. Nobody cares about the consignment. When checked on courier website www.dtdc.in, it says the consignment was booked on 19/6/08 and status as OUT OF DELIVERY. This is pure cheating with customers, showing wrong Booked date even though the consignment was booked on 14/6/08. This company is CHEATER, CHEATER, CHEATER, CHEATER. They make false promise to ship the consignment with 2 days anywhere in India.
NEVER EVER DEAL WITH THIS COURIER COMPANY.

I am living in Bangalore where I don't get quality mangoes like Malda.My father sent me a parcel of mangoes from Muzaffarpur to Bangalore on 09-Jun-08.It was sent through Air way .Since 10th of the month I started following up for the consignment.The doc Number I was given was K28619430.We were told that it would be delivered in 2 days.When I called this morning(4th day) I was told that it was returned back to Delhi.The number I called was[protected] and the lady in charge asked my whole details and promised me to call back.But I don't have any solution.I am sure these mangoes are going to be rotten.I want DTDC to compensate every loss I have suffered.In other case I will have to move to consumer court.

MERA PAN CARD ABHI TAK MUJKO MILA NAHI HAI ME NE 20 MAY 2008 KO APPLY KIYA THA. MY ACKNOWLEDGEMENT NO.[protected]

PLZ REPLY

Dear Sir,
I, M. Pavan Kumar, have booked a consignment for Pune (2800 grams) on Praneel Enterprises, MF-591, Khamla, DTDC, Nagpur on 26/5/2008. My consignment no bearing M34926594. Our consignment has to reach Pune on or before 29/5/2008(Most Urgent). When we enquired at franchise, we were told that if we book the consignment through airmail, the consignment would reach within two days and also I was told that I have to remit extra charges to book via AIRMAIL. I was charged Rs. 300/- towards airfare and assured the delivery of the consignment on 28/5/2008. But the consignment was not even reached on 29/05/2008. I have made lot of calls Nagpur, Pune and Mumbai DTDC offices, but nobody was unable to answer the question “why the delay?” The Customer care people are not in a position to give any answer satisfactorily. Simply we will check it out!. Later the consignment was delivered on 30/05/2008.

I have incurred lot of expenditure on telephone calls to Nagpur, Pune and Mumbai DTDC offices. Although my consignment was not reached within the date, Because of which I have faced lot of mental tension and loss.

I seek clarifications from DTDC in this regard:

1. Why delay in delivering the consignment though it was booked through airmail?
2. Why customer care office, Mumbai, Nagpur and Pune people are not in apposition to give any answer? (I have a record of my telephone calls to your offices)
3. I seek return of excess (Airfare) charged.


M. Pavan kumar, NAGPUR

Being an eBay user I get lots of packages delivered by couriers from the eBay sellers successfully.
Only ONE company -DTDC refuses continuously to bring the packages to my door, although price of delivery is included in eBay charges I must pay.
The DTDC calls me to come and pick the packages up at the office (8 km away!) myself, stating that my area is NOT SERVICED.
When I asked how that is determined where they do...

I did send a POD Z69972688 on 17th Apr 2008 from South City I Office of DTDC to be delivered to Partur/ Jalna/ Maharashtra at monetary consideration of Rs 50
I understand from the intended recipient that he never got it. So today on 10th May 2008 when I tracked down the POD from DTDC Customer Care No.[protected]/441/442 (Shashikant) I came to know that it was never delivered because the place is not in delivery list. My 1st question is WHY THE HELL DID THEY BOOK THE ORDER THEN?
Interestingly, I was told that the courier was sent back to DTDC office of south City I where from it was booked on 28th Apr. I did call that office and checked with the proprietor Yadav [protected] about the same but he has no clue and had left working with DTDC on 23rd Apr itself which DTDC is unaware of since they are still sharing the same bugger's no with me
I need to know the status of my courier rightfully as a customer from DTDC legal counsel or customer care and due explanation for this harrassment.
Thanks
Jeevan Talegaonkar
[protected]