[Resolved] DTDC Courier — manipulation to prove courier is not lost
DTDC Courier- LOSERS and MANIPULATORS
Truth is Stranger than Fiction
I had dispatched a courier to Texas A & M University using DTDC International Courier on 5th of Jan, Airway Bill N91773069. Till 15th of Jan, the last update was on 8h Jan, Inscan New York.
A friend in California called up the Us office in NewYork, and they confirmed they cannot track the courier, and that I should file for claims. The Bombay office took another 5 days after this to acknowledge the courier is lost as they ahd yet to receive information frm the US office. ( someone like me, who is not even part of the company could do it before them.)
So I dispatched another courier from DTDC again, on 12th Jan, because the manager said she will send it via Alert for the same cost and promised me it would reach on 15th ( I paid for this one too as the Bombay office yet did not acknowledge the courier is lost , though I already knew if from The US office.)
NOW COINCIDENCE NO 1: New Airway bill number N91773060
(Only one digit difference)
So the courier dispatched on 12th stops showing any updates after 14th Jan, Insacn New York. I get frantic as the same story repeats again! My university would never believe me if I say my second courier is lost too! My friend again calls up the NY office and they give her a DHL tracking number for N91773060. (they outsource to DHL from NY) We get a DHL tracking number, and in the DHL refernce from DTDC, the reference number is Recieved from NY, 14th Jan, N[protected] !!!!! It is because of the 0 and 9 error that there were no updates on my N1773060 number after the 14th in NY. DHL said since DTDC typed that number, they can not do anything about the mistake.
NOW DTDC CLAIMS BOTH MY COURIERS HAVE MADE IT TO THE UNIVERSITY ON 16TH.
They have updated it so on both my tracking numbers.
And the tracking number of or both the Couriers N91773069 and N91773060 of their agent DHL is THE SAME NUMBER [protected].
HA HA HA,,,,,
At first I gave DTDC the Benefit of doubt as 0 and 9 are next to each other on the keyboard. But now when the claim both my couroers sent on 5th Jan and 12th Jan, recahed the university ob the same day 16th of Jan, I know what caused the mistake.
THEY MADE THAT MISTAKE SO THAT I CAN NOT FILE FOR CLAIMS.
Also, wen the Andheri Office acknowledeged to me that the first courier was lost, they said it would take THREE TO SIX MONTHS FOR MY CLAIM TO BE PROCESSED!!!!!
I AM NOT GOING TO BEG TO ANYONE FOR SO LONG. I WOULD USE THIS AS A LESSON AND TELL THIS STORY ON ALL CONSUMER FORUMS TO TELL PEOPLE TO AVOID THE MISTAKE I MADE, O[censored]SING THE DTDC SERVICE.
This service might kill all my chances of an admission/ assistantship to my desired university as my application reached them after the deadline passed thanks to a useless courier service. I have a very good portfolio, and was hoping for an assistantship, without which I cannot afford a US education. But this DTDC failure has cost me heavy.
Complaint marked as Resolved Aug 13, 2020