[Resolved] DTDC / Courier Service — Non receipt of Consignment | |
An Important document (CBSE Rank Document) required for my daughter's Admission into NIT's was couriered from DTDC (Plus) Branch, Gajuwaka -Visakhapatnam-Andhara Pradesh on 29th June'2009 at 10:30 AM...Vide Consignment Number.V01702940, We were informed by DTDC staff that the document will be received at the destination (Surat) within 48 hours...Even till today ( 13th July'2009) DTDC staff could not trace this document/consignment and was not delivered to my address at Surat...The last date of Admission was on 5th July 2009 ( 1st Round) ...It was surprising, that reputed Firms like DTDC handles important consignments so casually..???...Please suggest, what actions I can take againist DTDC for not fulfilling the contract terms (timely delivery) and lost Consignment..?? I am attaching an acknowledment from DTDC Quote "Dear Sir/Madam, We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations. We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you . Meanwhile can you provide us the destination address and contact number which will help us in further investigations. In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services. We do hope that we are able to restore your faith in DTDC. Thanking you, Yours faithfully, for DTDC Courier & Cargo Ltd., Nagaraj.V Customer Support Supervisor. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
7 Comments | |
Comments
This is a very irritating issue now. DTDC customer service @ Chennai is not also responding to phone calls. Phone no is [protected].
hello sir, i am working in wipro technologies chennai.and may 2nd the organization sent a industrial cliam in my father name of mr.bagavathi raj, madurai and the tocket number of B44273476, but still now we are not receive our courier.we are totally confuse and dissatisfy your service.sent a courier as soon as possible.if any remarks call to me number of[protected].take response.
This is very standard reply from CSS of DTDC. No action will be taken by CSS. I have experienced same regarding non delivery of my consignment. Later reminders evoked no replies from CSS. Hopefully forum like consumer compaint can stir them out of their slumber.
Consignment HELD UP in Kolkata DTDC
I booked a Consignment From Tumkur to Bihar, CN No- B14640896, But it HELD UP in Kolkata till date... WHY? Reply Me ..On...[protected]... Resolve it, if not Today..will Logged a complaine in Consumer Court... please needful my regions
Documents
Dear sir,i will requested sir check & found my documents not recived
i will send documents is 31/05/2016 but today is not recived
trcking no. K88424529 . my complain no. is 02341987 please
till date now
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+91 80 2536 5032 [Customer Care]
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DTDC Courier Service — Non receipt of consignment
I have booked one consignment through DTDC courier service vide consignment no C22418955 on date 10th march 08. But that consignment has not reached till date to the destination. I am totally dissatisfied with the service and it is also very important for me to reach the destination as soon as possible.