DTDC Courier & Cargo Complaints & Reviews

Dear Sir'
I am Prashant.K I was Send Courier Through DTDC one Tablet & one Invitation Card to Manipur (Imphal West) on 15/09/2009 Doct No is *B55875879* I have the Original Doct Copy, Still now this Courier was not sent(I was Try to track in online But their is allso no information about this.
Tell me the solutation for this (for that Courier I was Paid Rs:85)

We have given one parcel to DTDC,Vadodara through Lalit Modi, D-3, Vrundavan Township, Harni Road, Nr.Sagam Char Rasta for delivered at AUTSTRALIA. But some Valued/Newer items missing from parcel.
Missing items value Rs.7400/-. Please do the needful.

Dear sir,
My company name is RAIL UDYOG, located at 20/1 Shalimar Road, Howrah- 711103. We are a SSI Unit and a reguler manufacturer and supplier of railway items to all Indian Railways. We are a regular customer of DTDC courier service. We sent some original documents through this courier service (branch: kadamtala, howrah) My Consignment no. was K38642093 Dt.15.01.2010 Addressed to : Dy. CMM/GSD, Southern railway, Perambur, Chennai. The consignement was delivered on 18.01.2010 but not to the addressed department. We asked for the DRS copy from the Kadamtala branch as well as Kolkata Customer care repeatedly but failure till date. As we are unable to trace our original documents, a huge amount of payment is held back by the railway. Please help us to continue our business.
For RAIL UDYOG
Sd/-
Proprietor

I sent a parcel to one of my friends in Karnataka ex-Mumbai through DTDC.The parcel contained a couple of Necklaces that i bought for a decent amount for her birthday.I paid Rs 80 towards the courier service fee and was told that the parcel would reach the destination in a couple of days(on her birthday,as decided).I also checked for the pincode in their damn software and the pincode showed up.Which means that the parcel shipment address is within the reach of the courier company!!!!
But that did not happen ... after frantic calls to my friend and the local courier office,both who did not have a clue on where the hell the parcel is ..... i was finally told by the local courier office after a month that the parcel was undeliverable.I got the parcel back which contained a freaking RAKHI .... even the thieves did not have a clue that i was sending the gift to a gurl!!!!!!
After a heated argument and an apology,i was told that i would be given a Rs 250 refund which i agreed to since i was left with no choice.But then i had to go out of town and after i returned,i was surprisingly told that the refund now does not exist and the person who approved the refund has quit the company(All the best to him ....)
I have a couple of questions here ....
1) Why did the parcel not reach the recipient even though the pincode showed up in the pincode locator?
2)How did the necklaces go out of the parcel and the RAKHI in the parcel?
3)How does a person resigning(which of course is a good decision) from the company affect a customer's refund?
4)Whose fault is it for being unable to track the people behind the theft?
Firstly,it is a waste of MONEY,TIME and your emotions as well !!!!!
Never opt for DTDC even in your life ... trust the government's service ... slow but sure!!!!!
I still have the bill from Archies(from where i purchased the necklace) and the bill from DTDC as well.
Reply if you have a valid answer to the questions ... iam sure you don't!!!!!

I have sent a courier on 02/03/10 from Ahmedabad to Jaipur, Doc no: A17409075. As per the tracking status on DTDC site the document was receive at DTDC Jaipur Office on 04/03/10 but still not delivered and the status is still showing OUT FOR DELIVERY as today is 09/03/2010.

I have called on[protected] / 3918151 and had a word with a lady on 06/03/10, she note down my name and contact no and told me that she will call me back but she didn't.
After that I am continuously calling to know the status but after asking the name they put the call on hold. I also sent a mail to css.[protected]@dtdc.com, [protected]@dtdc.com, css.[protected]@dtdc.com, [protected]@vsnl.com on 06/03/2010 but still didn't get any response from them.

Dear Sirs,

I had sent a courier from the Jorhat DTDC main office on 27/02/10 to Durrung Tea Estate, P.O. Bindukuri, Tezpuz and was assured that it would be delivered at the doorstep. As of now, it has not been delivered and I am being told at their office here in Jorhat that they dont take responsibilty of delivering couriers at tea estates, and it is lying at their Rangapara Office.

Sir, I had sent documents regarding my upcoming project of Organic Agriculture slated to be undertaken there, but due to this the Manager of the tea estate is now questioning my accountability. The project was slated to start from this month immediately on receipt of the documents, but in vain. The Doket No. is K39044023. dt 27/02/10. Please do the needful Sir.

- With Regards !

Sir,
I have just open a Trading A/c in SBI which belongs to Motilal oswal Share ltd, after having enqired i just came to know that they have send me my welcome kit and that's dispatch no. (POD) is M49397798. And after go through DTDC's site i got surprised to see that M49397798 is already being delivered, but till today i have not received any courier from the desk of DTDC. So please take some legal step, so that can i may received my Welcome kit.

Thanking you

Nirmalya Mukherjee

DTDC courier office of jhansi branch.
This is the peak point of irresponsibility. My consignment was sent on wrong address.My name,address(full information) was written on it & still it was happened.
This is so disappointing that even they weren't ready to accept their mistake.After so much efforts i got my consignment back.oh my god

My consientment Receipt No. is A15834394. The documents were couriered from Surat to Baripada (Orissa) on 27/07/2009. Even after repeated inquiries and complaints through mails. I am not yet to receive back or deliver to my relative the consignment after 7 month. What should i do to get back that parcel as it contain some personal imotional things like Marriage photograph-album and rakhi of total cost 800rs.

My Mobile No is:- [protected]

One of the First Mail Latter after non reciptant of my parcel to my relative i pasted below for ur referance.

(LATTER)

To,

The Manager, Date:18/08/2009
DTDC Courier,
Surat Branch.



Subject - Claim for non-delivery of parcel.

Dear Sir,

This is to inform you that, I undersigned have sent a parcel through DTDC Courier, Surat on date 27/07/2009. Details of the same are as mentioned below.

Receipt No. A15834394.
DTDC Courier,
AF-314, LG-32, Sanghavi Tower,
Opp- Deepa Complex,
Adajan, Surat - 395009

From: L.D.Mohanty,
F5/35,Nand Niketan.
Essar Township, Hazira,
Surat- 394270.
(M[protected]

To: Parameshwar Mohanty,
Baripada,
Mayurbhanj,
Orissa.- 757001.
(M[protected]


But till date parcel is not delivered to the destination. Earlier I have made inquiry so many times at your Surat office as mentioned above. But there was no response from your side. The parcel was containing Rakhis and Photo album. Its value was Rs 800.

Kindly refund the same amount as early as possible.

Thanks for your co-operation and earliest reply.


Regards,


L.D.Mohanty
(M[protected]

sir...
i have a consignment which is sent from gurgaon branch to kerala on 9th feb 2010.bt i dnt get it yet.i contact almost all dtdc branches in india..bt nobody helped me.someone said that they missed a luggage from delhi airport.
it is my original passport and already two times i postponed my airticket..
sir..i need my parcel..plz help me..

on 27th of january 2010, i send an important documents through dtdc bf 830 BEML gate branch bangalore to srinagar(j &k) . it was due to reach on 30th. but delivery is not done till today(10th feb'10). i spoke to mrs Nagmani, mob no-[protected] but no satisfactory reply get. on cheking of the online record i was told that it is delivered on 30th jan , manifest no z 4122926. its surprising how they are maintaing manifest no. if the parcel was not delivered. on contacting srinagar branch of dtdc, initially they said courier is not deliverd and lying with them only. so i gave them some time but even after passing 7-8 days they didn't delivered.
i am afraid my parcel is even lost or what?? its really a shameful service. certainly dtdc should be dealth properly as per the law of the land.

I used DTDC Courier service from bangalore to send train tickets to my parents.
I Couried them only after getting confirmation from the DTDC Agent that Courier will take max of 72 hours to deliver.
Courier number provided to me is B59193259. As the Courier didn't reach even after 5 days i called courier office to enquire.
Instead of giving me the details, the courier office people gave me the phone numbers of the courier offices near to the destination and are asking me to track. So I had to track my own courier by calling all the offices inspite of paying 40/-RS for 2 tickets(2 Sheets). The courier reached only after 6 days(took more time than normal post). Due to this I was not able to send tickets to my parents on time.
DTDC doesn't act like a Courier service any more.

Kind Attn. Consumer Complaint Department.


This is reference to the consignment no. Z97780586

The company has lost our important consignment which has most valueable documents which is very difficult to make it again.

We had contacted Mr. Rohit many times almost 40 to 50 times through Phone at his Delhi office, he has confirmed us that he has sent the same back to J& K office. But after confirming at J&K office they replied that they had not received any courier from their end.

On 16th June I had mailed to [protected]@dtdc.com copy of the mail has been attached below but I have not recieved any reply from their end. What is alarming is that the company is not owning up to it's responsibilities and is not even making an attempt to trace the culprits. This company is also not responding to my queries appropriately. I have been forced to come to you for help.

Please do the needful



from ajaii . <[protected]@sify.com>
to [protected]@dtdc.com
cc [protected]@vvki.net
date Sat, Jan 16, 2010 at 12:25 PM
subject Reference to the consignment no. Z97780586
mailed-by sify.com

hide details Jan 16

Dear Sir

Good After noon

This is reference to the consignment no. Z97780586

We are herewith sending you the details of courier that has sent from Leh by Mr. SK Sharma on dated Nov 09, 2009 to Dr. Suresh Kumar Sharma, VPO Bela, Ropar. It has some important documentsTill date we had not got that courier. Please arrange to delivery it to
Mr. Dinesh Kumar,
Shop No. 1,
Near Hanuman Mandir,
Bharat Printing Press, Ropar
Ph.[protected],[protected],[protected]

or otherwise arrange to send back to the client at the address

Mr. VK Sharma
176, Satara,
Leh (J&K)
Ph.[protected]

Please do the needful and confirm the latest status at the earliest.


On Fri, Jan 15, 2010 at 12:56 PM, <[protected]@dtdc.com> wrote:

Dear Customer,

Recently you have visited our site and asked for tracking result for Consignment No. Z97780586.

Please find the details below :
Consignment Details ...
Shipment No. : Z97780586 Reference No. : N/A
Booked by : LEH - LADHAKH, SRINAGAR -JK On : Monday, October 26, 2009
No of Pieces : 1
Status : RETURNED TO SHIPPER On : Thursday, November 12, 2009


With Thanks,
DTDC Courier and Cargo Ltd.
#3, DTDC House, Victoria Road, Bangalore - 47.
Ph: 25365032/39, 25544127
http://www.dtdc.com

========================================================================
Report Generated on Friday, January 15, 2010 at 12:56:58 PM
This is a system Generated Email. Please do not Reply.
Contact css.[protected]@dtdc.com For Your Further Queries.
========================================================================
For Your All E-Commerce Need, Mass Mailer, Technology Support - Contact [protected]@dtdc.com
For all Your Gift To India, Print A Snap - Visit our Partner's at http://www.dtdc.in/subpages/press_room/eservices.html

--
With Lot of love and regards.


Ajay Sharma
[protected]

my wife booked courier at DTDC Ludhiana office for Ambala Cantt consignment no.F04739936 dt.28.01.2010, on saturday i went to DTDC Ambala Office for query but they have no update.They gave me excuse that concerned courier boy is on leave and there is no update on their system.Their Manager gave assurance to get back to me by Monday on the same. But till date neither any update nor any concerned person approached me.

So where shall i go to get my courier.

Amarjit Singh

My brother has sent courier from Latur on 29/01/10 docket no t36867656.
It was supposed to reach me within 2 days.
I am doing follow-up with DTDC guys since 4 days.
They are giving each others number.
None of them even bother to call back and tell the status of courier.
This is such a pathetic service.

Dear Sir,

I had sent a courier via DTDC from New Delhi to Gorakhpur, Docket No :D02519829 on 25th Jan,2010 having a shipment of clothes worth Rs 25,000/-.
I had applied for guranteed recevie scheme and paid some extra amount as well.

It has not been recieved in gorakhpur till date (2nd Feb). The local franchisie person in Gorakhpur as saying that "we do not have people right now" ("hamare paas ladke nahi hain").

I calledup in Banglore headquaters and they are saying to contact delhi office. Nobody is picking phone on delhi office.

Kidly resolve this serious problem.
--
Regards
Bhaskar Tripathi

Dear DTDC Courier,

Kind att General Manager,

I have sent parcel through DTDC Courier on 25th Jan 2010 and marked parcel URGENT,
POD # is M50368138 & M50368139, Both the parcel was to same party, They have delivered the 1s parcel on time but not yet delivered the second parcel till today on 29th afternoon, Today its Friday and I have sent the parcel on Monday, Its been a week and I t wasn't able to reach the courier to my customer and due to this , I lost very important order from my customer,

Please advise what to do?
I am helpless,

Vishal.

Dear Sir,

This is for your kind information and necessary action that One consignment (K[protected] has been booked under my name on 19.01.10 from Habra, North 24 Parganas West Bengal, But still I did'nt received the delivery till now. More than one week over. I even called them but they are not taking any effort. Please do some stern action against them.

N.GAUTAM
C-89, IIT KHARAGPUR
POST-TECHNOLOGY KGP
WEST BENGAL-721 302

This is a complaint against the DTDC courier service, West Tambaram, Chennai. It was the worst customer service I had ever faced. I had sent an important document from MCC, Chennai to Delhi, CGO complex on 21st, Jan, 10. It was an application for NIFT college which was to be delivered by 23rd Jan, I was assured by the DTDC service that the parcel would be delivered within 24 hours i.e. by 22nd Jan, 10. I was not informed of the delay in shipment and had to call them up to enquire about the shipment on 23rd Jan, 10. No one responded properly, no one knew how to speak English (which is funny), instead of responding to me, they kept chatting amongst themselves and at last they provided an incorrect information that the parcel had been delivered. I again had to call up DTDC courier, New Delhi, there the service was excellent - proper response, calm and patient; and I was informed that the shipment has not yet reached Delhi. I had to call up the Tambaram, Chennai office again which was a horrible experience everytime, I had to shout at them just to make them listen to me and they just told me to contact customer care. The customer care again was another nightmare, the lady just told me its not there problem that it was delayed. It was not the delay or the fact that I was not informed of delays that I'm complaining against but yes I do complain against the horrible customer service provided by the Chennai team.

Hi,

I am supposed to receive a parcel from my parents from Kolkata. It was sent on 11th of January 2010. But its 21st today and till now I have not received the consignment. Even after repeated calls and also lodging a complaint with them, they kept on harassing with improper and misleading details. When somehow I got the number of the Thiruvanmiyur, Chennai Branch Manager he initially said that they have not received it from the guindy office. But later after I started chasing them he said its not their responsibility to deliver things. Its the responsibily of the regional office to send the parcels on time. And he was very rude in his behaviour. He was very indifferent towards my issue and was behaving as if he was not at all bothered if I get that parcel or not. When I asked them to give me in written if they have lost my consignment or not, he said he wont give that and simply gave an email address to raise a complaint.
This is the most irresponsible and really unehical courier service I have ever come across. They are playing with the customers and making them fool.
Please do the need ful. My details are as follows :

Shipment No.: K38912972 Reference No.: N/A
Booked by: DAKSHINESWAR, CALCUTTA On: Monday, January 11, 2010
No of Pieces: 1
Status: OUT FOR DELIVERY Last Scanned: Tuesday, January 12, 2010
At : CHENNAI, 600041 .

Additional Details... K38912972

Date From --» To Status

Mon, Jan 11, 2010 BAGHBAZAR MASTER FRANCHISEE, CALCUTTA CHENNAI APEX, CHENNAI Dispatched via Manifest # K5473517

Tue, Jan 12, 2010 KOLKATA, CALCUTTA CHENNAI APEX, CHENNAI Received via Manifest # K5473517

Tue, Jan 12, 2010 CHENNAI, CHENNAI GUINDY BRANCH, CHENNAI Dispatched via Manifest # 92883

Tue, Jan 12, 2010 CHENNAI APEX, CHENNAI GUINDY BRANCH, CHENNAI Received via Manifest # C5454789

Tue, Jan 12, 2010 GUINDY BRANCH, CHENNAI THIRUVANMIYUR, CHENNAI Out for delivery via Manifest # 115742



Awaiting for a resolution and please see that no other customer faces this kind of situation.

Thank You.