DTDC Courier & Cargo Complaints & Reviews

I am writing this mail with regard to the problem I have faced because of inefficiencies from DTDC courier personnel.
The courier was sent to my wife 'Manju Manik' from my mother 'Mrs. Savita
Manik' few days back on 29th June 2009.: docket no. Z94776124


I have the following complaints to make against the courier delivery and
behavior from the DTDC personal.

1. The courier was totally eaten by rats inside and was overtaped to
camouflage the eaten courier contents by many tapes on top.
2. The DTDC site: http://www.dtdc.in/dtdcTrack/Tracking/consignInfo.asp

(photo attached)
indicates that the courier has been delivered on 2nd July 2009, when there
has been actually no real delivery. A snapshot of the same is attached
along. I do not understand when my wife had not signed anywhere on the
receipt sheets, how does DTDC claim that it has been delivered. I even have
snapshots of the rat eaten parel and the unsigned receipts.
3. When my mother approached the DTDC desk in Muzaffarnagar, she is told
that she need not worry and that the courier has been safely been delivered
at Bangalore. How grossly the false staments have been made from both sides
from DTDC personal; is an amazing aspect ?

Since the courier contained some expensive suits that were prepared and
sent by my mother for my wife,courier carried an emotional touch.
With such an inefficient way of dealing of the courier by the DTDC
personal, it has brought a lot of emotional and mental stress (as well as financial loss) to all o[censored]s.

I informed them telephonically and thru. email about the failure of the delivery of my courier
from DTDC personal.
I was asked to put the complaint in writing to them (Mr. Mohan R, stationed in Bangalore Customer care office) and I did the same. via this mail, along with the relevant details.
However, inspite of repeated reminders to them, they have not responded even single time for last 2 months.

I request that an action is initiated in this regard, so that we are paid
back for the big troubles we have gone through.

Kindly contact me for any clarifications.

Thanks
Regards
Gaurav Manik
Phone: [protected]
BT 30,
Ittina Neela Apartments
Huskur Gate
Electronic City
Bangalore-100

D[protected] document number of DTDC. This material sent on 09.09.09. from Naktala branch (KF-055). The proprietor of Naktala branch is Mr. Biseswar Chakraborty. The material sent with declaration form duly filled on 09.09.09 and handed over to Naktala branch. We continuously following up with them. Initially, they told that due to rain in Delhi, it is very difficult to deliver. On 17th September'09 they said that the document of declaration is lost from Delhi (informed by Mr. Biseswar Chakraborty) and the same day we filled it again and handed over to Naktala branch. Even after repeated follow up , till the material is not delivered to Noida.
Now, I want the compensation for this of INR 100000 for harassment and unnecessary delay. The cost of material itself is INR 5000 (approx).Delhi branch is also very reluctant to deliver the same. I want immediate action on this.

Airway Bill No. : N92049151
Reference No. :[protected]
Pickup Date : 11/9/2009 @ 09:09 PM
Destination : Parth (Australia)

My AWB No.N92049151 not delivered till date,its vary imp doc.(it'a my visa application form) for me & my carear, if this doc. is not delivered in this week my carear will be totally ruined,DTDC is not tacking any serious action for same.

respected sir,
i courier from vidhya nagar from gujrat to billimora from this courier service DTDC they tolm me to sure that my courier reache there in next day but next day courier dont reach in time .its imergency to reach in time because in the courier i sent medicine its imergency to reach the medicine in time.i call the office of courier compani they said they have no courier about the courier after my many calls they told me that your courier is reach u after 3 days and said that we cant do nothing in this matter and told me call later and after call to them they told me you call to other branch like surat valsad and vadodara from billimora branch and they told me that this is not my responcibility u call other branch to find where is your courier ?the billimora branch ownere talking very bedly with me and my mother who called for inquiry .and nthing to suspect about the courier .sir take some action againts theme because i send imergency medicine..
my courier no :A16160085 and this branch no:[protected]

Hi Sir

DTDC courier services is one of the most trusted services for delivering mails in India.
I used their services to submit my application in the month of June.
The application was destined to Sikkim University from Birbhum district in West Bengal.
I was so sure about their delivery that I did not check whether my consignment reached
Sikkim or not. Moreover I had to return to US, so I got busy thereafter. But when I
did not receive any communication from the university even after 2 months I got worried.
I checked with the authorities and found that my application did not reach the concerned people.
I am also surprised if the consignment could not be delivered why wasn't it returned, since SIkkim
has a very difficult terrain and at times delivery might be difficult. Then I checked with the online tracking services I found the status as IN TRANSIT. My consignment number is w10031165. I availed their faster services which is costlier than their normal delivery charges.
I cannot hold the whole DTDC services responsible but there must be few in them whose sheer negligence caused this mess. I would like some action to be taken against them. We practically have no other alternatives but to trust these services for our official work and a negligence of the smallest kind at times can cause great irreparable damages.

with lots of hope
regards
Somendra Nath Chakraborty
[protected]@gmail.com

The consignmnet was booked through your office at adarsh nagar jalandhar (ZE-270) vide receipt no z97769367 dt. 7.9.2009 for destination MOHALI (Pb.) with a promise that it will be delivered on next day i.e 8.9.2009 but till date not delivered. I regret to inform yoy that Your representatives dealing at the above office are too much non-cooperative, their behaviour towards the customers is very rude.More over they are not ready to provide the address of delivery office at Mohali.you are requested to please let me know the delivery office at your mohali station so that the same can be taken from them personally.

Hi Sir,

I want to register a complaint against DTDC courier. My friend sent one consignment on 2nd of September which have not been delivered so far.

During the couriering time they said by paying Rs. 750/- they will deliver the consignment within 2 days and by paying Rs. 500 /- in 4 days. We opted the Rs. 750/- option. 3rd and 4th was off in Hyderabad due to death of YSR Reddy. Even considering this, it is more than 5 days excluding the those 2 days. But I have not received the courier yet.

When I called the local DTDC unit ([protected]). They were saying that your door was looked (on 8th September) but the address I have provided is my office address (i.e. Microsoft India Pvt. Ltd., Microsoft campus, Gachibowli, Hyderabad) which never closed even in the weekends they open for the mail service officially. When I conveyed same message he said whatever you want to do either call BUSH or anyone. This is the secondary thing but I have not got my consignment yet which is my primary concern. There are saying they will delivery it tomorrow which is 10th of September. But don’t know whether they will able to deliver it by tomorrow or not.

I would like to take some action, I had urgency of that consignment and even after paying premium amount, I am not getting the service. Even if not consider my the other losses there is direct loss of paying premiums amount (It is containing my GMAT exam material which is already scheduled for Nov month). It is totally cheating the consumer because they usually don’t speak out about their right. I am looking for your help.

Please find the courier details.
Shipment No. : Z97921041 Reference No. : N/A
Booked by : SAHIBABAD, SAHIBABAD On : Wednesday, September 02, 2009
No of Pieces : 1

Kindly suggest what should I do in this case and what all action I can take. My personal cell no is [protected].

Thanks in advance.

Regards,
Ajay Anand

To start with, DTDC courier is the worst ever courier i came across in my life. Oct 2008 - I had sent a courier from bangalore to NCR region with 2 packets inside. when it reached there, the outer parcel was intact but the contents of one of the packets were removed and the inner carton as well the outer box were sealed back very carefylly. On checking i found the tape used to pack was different then the brown color tape i had used. even after repeated compliants for months nothing happened and everyone just tried to shrug the responsibility. even after that i used that courier again the same incident happened in march 09 again. after that i tried to send complaint to each and every person in DTDC but in vain. Raised it to Mr. Subhashish Chakraborty - owner, Stanley mathew A - AGM south India, Mr Mohan - Bangalore customer care, TM Sathnarayanan - AGM south, Sanjay chandrakanth - GM marketing. But no response.

IT IS HIGH TIME THE COMPANY SHOULD CLOSE DOWN AND SHUT OFF OPERATIONS AS THEY ARE THIEVES IN DISGUISE.

hope someone in the company is listening to this.....................

Sir,
I had given an envelope to be delivered to destination at Bangalore.It was sent from Bangalore only on 21-8-09.On checking the web site ,I found that it had been delivered on 23-8-09.Hence I checked with the Customer.But he had told me that he had not received.Hence I reported the same to DTDC.But After several communications to them, I got a reply from them that they are investigating the issue.As of date, nothing has happened.In the envelope, I had sent a cheque for Rs 2000/= to be delivered to my customer before Aug end.Due to the irresponsibility of DTDC persons, the letter was not delivered.
Hence Pl arrange for refund of my courier charges and pament for the damages suffered by me dueto the loss of this letter.
Docket no: B55541801

I have a complaint against the DTDC Courier Services. I had mailed a courier (which was an important and urgent document) on the 3rd of August from Bangalore to Jammu. The consignment number of the product is B55337439. They promptly took the product for delivery. However, when I didn't get confirmation from the supposed receiver about the arrival of the document even after 10 days of sending, I inquired about the product from the customer care number in Bangalore. They said that there was no DTDC Courier service in Jammu (Katra Vaishnodevi) so the document was being rerouted and that I would get back the document by the 18th of August. However, when it was 23rd of August and I still hadn't got the document, I inquired again and they said the product was in Bangalore and would be delivered. However, I still didn't get the product and I raised a complaint on their website complaint form.

http://dtdc.in/subpages/tracking/trackfeedback.asp

The site claims that all problems will be addressed in a day. The reference number is CFD0023810.

I called up the customer care again on the 1st of September and they said that they didn't know where the document was.It is 3rd of September today and I have no idea where my parcel is.

When I called up the customer care today, they said they were still looking for the parcel.

I have two complains here:

1. Why did they take the parcel when they knew that they didn't have the resources to deliver it?
2. Does it take 1 month to locate a document?

My friend needed the document URGENTLY and had to suffer a huge loss because of its non-delivery. I request that some action be taken for the same.

I had booked a document delivery on 17th August 2009 from hyderabad to be delivered to gurgaon through dtdc's franchise at Tarnaka, secunderabad. The document was sent vide consignment no.H63714271. The document has not yet been delivered nor returned to me. The return reason mentioned by them is 'Office closed'. However, the person to whom it was supposed to be delivered(my sister) was not even called and intimated, even though the phone number was mentioned on the envelope.
From 21st August, I am enquiring almost everday at the local office - they are not at all cooperating with me and asking me check every other day. They are not even bothered to track where the document is lying. Even, my sister has been contacting the local office at Gurgaon, where the response is similar.
I am amazed to see that, the local office seems to be, netiher bothered about the customer's sentiments, nor about the company's reputation.
I want the document and the money taken for rendering the service to be returned to me immediately.

Regards,
Sudeep Sen Sarma
#[protected]

Hi Sir,
I have booked a consignment to the following address "National Securities Depository Limited 3rd Floor, Sapphire Chambers Near Baner Telephone Exchange Baner, Pune - 411 045. Tel:[protected]". That is for change of pan card application. Over the consignment I have clearly mentioned all the details. I booked it on 13th Aug 2009. I have been tracing it for last one week but there is no use. I called to NSDL department and asked about my documnet(consignment), they say they nevere got my documents. This document I have sent from Hyderabad DTDC courier office, located in Madhapur, it's phone number is[protected]. When I contact these guys they say, it is delivered, but they didnt give me any acknowledge number also. Please do needful for me.
The DTDC is misleading me. Not responsible for my consignment.
Please help me.
The Consignment number is H63368604
Regards,
Venkata Ramana Reddy,
[protected],[protected].

This is regd my parcel number V01918602, this was Rakhi and was sent on 03/08/09 to Himanchal Pradesh

Firstly I was misguided by DTDC staff when it was a no service area
Secondly DTDC charged me Rs120 for the fast delivery

When I went to register the complaint in there office at sector 8 Noida there was no Operations Manager available to take the complaint however after sometime Mr Abhishek Mishra sales manager ensured that he will keep me updated about the parcel but I haven't heard from him since, he promised that the parcel will be delivered back, after that I wrote to their email address CSS.[protected]@dtdc.com and the reply that i got was apalling as they really dont care how much trouble they have caused the customer, I contacted couple of lawyers and as per them the Indian judiciary system is so non customer freindly that my case would have taken around 1 year to get sorted...

Dear Sir / Madam,

My self Ritesh Jain S/o Sh. Rakesh Chander Jain from Nakodar - 144040 Distt. Jalandhar Punjab.

My firms name is Jain Advertisers, i m running a courier business since 2003 in nakodar. My service tax registration number under courier service is ADPPJ6290FST001

I was applied a franchise for DTDC COURIER & CARGO LTD. for Nakodar & Shahkot (Distt. Jalandhar)

For...

Dear Sir,

I had booked one packet(small) on 30/7/09 for delivery at Leh at DTDC office at Sunder Vihar New Delhi vide Consignment Note Z93571188. I was charged special charges for Leh as packet was to be sent by air. DTDC did not deliver this packet in time and relevance of same was lost. On checking with DTDC tracking system, this consignment was being shown "IN TRANSIT". Enquiries made at DTDC office at Sunder Vihar office evoked no reply. A complaint was lodged on DTDC website vide no FDB0028930, which was replied that there is no service for Leh and your packet is being returned on 20/8/09. It may please be noted that DTDC web site is showing office address at Leh and its offices are accepting consignments for the destination. Even after reminding number of times to local office and to customer service, it seems DTDC has turned deaf/ blind and are not listening/looking into consumer complaints. I request you to highlight this casual approach to concerned and get my expenses incurred as special charges and consignment back.

Hi

I have recieved a courier from DTDC shipment no. Z94130730. The packet was opened some sweets were taken out from the packet and repackaged and delivered. I am really disappointed with this.

Complaint regarding DTDC . I sent a courier through DTDC courier service on 11/08/2009 to Ramgarh, Jharkhand. On 19th August 2009 packet delivered by DTDC. But from packets some goods are missing.
How pathetic the Services provided by DTDC.
Consignment no : Z96355544
I have raised complaint and also sent email to Ranchi branch ...

Please advise

Thanks
Lowkesh Singh

Hello,
Its very sad to inform that you people are never being able to meet your commitment with your customers.Why you forget that ur selling service??
Every time I am using DTDC, parcel never reach on time.
In dis month, I used your service twice 1st was normal & another was DTDC Plus but both of the time the parcel did not reach on time!!!
How you afford to forget that when a person is sending a parcel, his/her emotional attachment is conjoint?
And whenever I am speaking wid the a person responsible, he/she is tranfering the responsibility on other's shoulder & giving me another no to talk with!!
In this way I talked with 4 persons exhausting my phone charges and at last the person called Vikas Patel, the regional head of DTDC Plus in Ahmedabad, Gujarat, with the no [protected] is telling me that your money will be refunded!!
What is this??
Again It was there that within 26th july a scratch card will be offered to customers using DTDC, but that is also proving to be fake..
Now tell with so many unethical practices, Undelivered promises, can your company survive??
I want reply.
Shipment no was-A01884388

Courier through DTDC was sent from Navi Mumbai on 31st July'09, it is yet to reach Hyderabad. On 8th Aug'09 someone from DTDC called me to say that I would have to come & collect the courier from DTDC office. DTDC says it does not service in my area which is just 1 km from the DTDC branch outlet.
Even after speaking to the Manager of main branch DTDC, nothing happend. I wrote mails to DTDC Hyderabad Regional office & DTDC Bangalore main office but in vain.

DTDC is yet to hand over my consignment, even though DTDC has been duly paid for the service.

DTDC seems to have no care or concern for their customers. Its better to give opportunities to developing & small Courier & Cargo carriers as it seems the bigger once DONOT BOTHER about a few small customers like ME & YOU.

Surajit Roy <surajit.[protected]@dimts.in> Add to AddressBook
To: Rakesh Mahajan <rakesh.[protected]@dimts.in>, Subject <[protected]@dtdc.com>,
"[protected]@dtdc.com" <[protected]@dtdc.com>
Sent Date: Thu 13 August 2009 [9:47:52 AM]
Received Date: Thu 13 August 2009 [9:49:31 AM]
Subject: RE: what a poor joke...

What about this specific case? Who is looking into it?

with regards
surajit roy
Chief -Operations & Bus Concessions
DIMTS

From: feedbackdl
Sent: Wednesday, August 12, 2009 6:46 PM
To: [protected]@dtdc.com; Jasleen Kaur
Cc: Surajit Roy; A K Singh; Anuj Laroiya
Subject: FW: what a poor joke...

Dear Varun,

Any call for issue of pending 48 NCRs.


Regards,

R Mahajan
From: Akhilendra Nath [akhilendra.[protected]@yahoo.com]
Sent: Wednesday, August 12, 2009 6:37 PM
To: feedbackdl
Subject: what a poor joke...

sir i m sorry to inform u that once again i found a little more jokey... the reason is that yesterday a courier boy named rajiv( mobile no.[protected]) came to my residence without prior intimation to me around 3 or 4 in the afternoon but i was unavailable that time and could not met him. he left his contact no. with my dear one. when i contacted him today in the morning he said 'i cant come once again to ur doorstep and dont compel me. i m not responsible for the same u can complain anywhere" when i asked the reason he told " i cnt come through bicycle" ...
what a funny statement.
i m helpless once again. kindly look the matter seriously because more than one month have already passed in such simple procedure.
now what can i do? kindly let me know...
thanks.
regards
Akhilendra Nath
[protected]



From: feedbackdl <[protected]@dimts.in>
Subject: RE: Where's my DL
To: "[protected]@dtdc.com" <[protected]@dtdc.com>, "Jasleen Kaur" <[protected]@dtdcintracity.com>
Cc: "Akhilendra Nath" <akhilendra.[protected]@yahoo.com>, "Aditya Kumar" <aditya.[protected]@dimts.in>
Date: Monday, August 10, 2009, 11:57 AM

Dear Varun,

Pl reply/ issue NCR.

Regards,

R Mahajan
From: Akhilendra Nath [akhilendra.[protected]@yahoo.com]
Sent: Thursday, August 06, 2009 11:19 AM
To: feedbackdl
Subject: Where's my DL

Sir i 'v already visited two times after my earlier mail (see below) to the concerned office at Mall Rd.but could not get so far my DL. Two days ago Mr. Bhaskar from[protected] no. asked me about status and told me to let me back the real picture. still i m waiting but no one has approached me till now. i m really surprised about the system and unable to find my DL. kindly go through the whole matter and give my DL by the earliest.
thanx
Akhilendra Nath

--- On Wed, 7/22/09, Akhilendra Nath <akhilendra.[protected]@yahoo.com> wrote:

From: Akhilendra Nath <akhilendra.[protected]@yahoo.com>
Subject: Regarding Poor Service
To: [protected]@dimts.in
Date: Wednesday, July 22, 2009, 7:06 AM

Entirely fake. The whole system of delivery of DL at the residence of the holder is extremely poor. My DL(cash receipt bearing no. NM -- 21283 dated 07/07/2008) could not reached at my residence, even nobody has approached yet. After a fortnight i contacted the concerned person( Manisha Rani) yesterday(21/07/2009) at Mall Rd. Office, she told it will take atleast another week, so come by next week.This is the real picture of delivery system. Even till now nobody has contacted me on my cell phone.Then what's the relevence of that no.
Lastly my saying is to deliver my DL as early as possible and try to make accountable all the concerned persons for the huge success of this pilot project. My best wishes to the entire team if it prevents the grievances of the customer.

Akhilendra Nath