DTDC Courier & Cargo Complaints & Reviews

I sent a valuable document via DTDC courier dated 6th Nov' 2009. It was surety bond of my company which I had to submit back to company on or before 14th of November 2009. I was continuously tracking my courier from DTDC site http://www.dtdc.in/ and on 10th Nov'09 found that my courier is coming back from Nagpur to Bangalore due to no service area. Suddenly I called DTDC on same day and politely requested to get it back because days left were too less as per my company deadline. DTDC customer executive just ignored my request and did not taken any action against request I made. The day after, I again called DTDC and asked for branch manager number. I called branch manager and told about importance of courier to me and requested for urgent action. But still things not gone well. I kept calling DTDC continuously and asking for courier but nobody reacted and just ignored my request. 14th Nov'09 were gone (the company deadline). And my company HR manager given me warning notice for not submitting surety bond as per given deadlines which directly affected my job profile. Besides, till today I did not get my courier back. (Still lot of things I experienced about DTDC are left to put up here because of length of mail. I will clear those if required.)

This was a scenario and now some Questions for DTDC courier services I am claiming for..

1) If my area is not serviceable area for DTDC then why do you booked my courier?
2)Customer prefer to courier services rather than post for getting fast service. Is it a fast service you are claiming for?
3)What is mean by Delivering Value (DTDC's theme line)?
4)Customer believes DTDC for there nationwide and even worldwide services. Is this kind of service is acceptable against your reputation?
5)Can DTDC recover my loss and mental harassment I gone through by compensating in terms of money?
6) I called DTDC 11 times in between 10th to 18th Nov'09. Isn't it sufficient number of phone calls asking for single courier? Do you expect more from your customers?
7)DTDC customer executive & manager told me, they will solve problem and call me after some time. But why dint they called me even once?
8)Whatever information DTDC posted online for my consignment number B56621497 on 10th and 12th Nov'09, Is it helpful information for customers or confusing?
9)Does DTDC know, what could happen to their customer because of their single mistake?

DTDC must be punished for this, so in future nobody face same problem and loss like me.

i was send this courier on 18.11.2009 but. it hav'nt reached on due date is 20.11.2009 in my courier there is archies chard or arechies tedibeer the destination place is dhanbad, hirapur that was important 4 me & i also taged on that. that i[censored]nreachable please return to (*from address.) SHOPKEEPER had charged me Rs. 125 for tht& the weight is 700gm.that is gift of my frnd. i send that courier from new delhi 110046 pankha road, near sagarpur bus stand the authr. center of dtdc & i have slip also the destination place jharkhand dhandad, hirapur rly. qrts. d.s colony. plz its my humbely request from all o[censored] that please send that courier at there destination. i m very thank ful for this .

dear sir

i had booked a cossignment no Z 00871404 on the 051009 through DTDC courier from Vasnt enclve market, vasant vihar outlet. the cossignment was returned back to me without delivery on 311009. after almost one month. on top of that they had the audacity to tell me that it was out of coverage area. the documents in the courier were in original. due to this a lot of harrassment and financial loss has been caused. the courier agency did not refund the money also.
i have attached the scanned copy of the cossignee note and the envelope which was returned to me

thanking you
. Major Ajay P Desai

Dear Sir/Madam,
this is the fourth time ,the courier which was sent to my daughter from igrua,raebareli through DTDC courier didn't reach her.twice they sent the courier back without giving me any information.it was my daughter's exam hall ticket.i filed compaint against them,sent complaints to the head office,only then i received it only after a week(i.e)2 days before the examination.THE WORST PART OF IT IS THAT NOBODY GAVE ME A RESPONSIBLE ANSWER.now my courier(Z[protected] which has to reach tambaram had reached porur.when i asked the tambaram branch they told me that the courier is in transit.these are all very important couriers which are sent from an educational institution.dtdc courier says that the place where i stay is their non service area.please take immediate action.

I booked a doc. with DTDC Thane to Gwalior with Ref. M47657706 on Fri-6th Nov. which reached to DTDC Super Franchise Gwalior on Mon-9th Nov. When not delivered till Tues-10th evening, I called up DTDC Super Franchise Gwalior, They told me lies that address was not complete when the full address is written with Phone no. I told them this, then they said that they do not call on phone given with Address. It was a lie. they did not even sent out for delivery. I have complaint to DTDC-Mumbai Office Mr. Sameer[protected] on Wed.-11th Morning also wrote a feedback form on website, I was promised delivery on wed.-11th, which did not happened. Again complaint on Thurs-12th Morning to Mr. Sameer, promised delivery by 2pm, never happened. Called his office at 5pm, his office purposely said he is out & will call me back today, which again never happened. DTDC can not deliver in 6 days after so much follow-up. I feel people at DTDC also do not bother for customer complains & inconviniency caused.

Respected Sir/Madam,

I P. Srinivasulu working as Associate Professor in CSE department, M. L. Engineering college, singarayakonda. I booked a courierin the name of

Dr. S. Jyothi
Convenor,
Sree padmavathi mahila vishvidyalayam (womens university),
Tirupati,

on[protected] at singarayakonada DTDC courier main branch, prakam (D). and the courier number is

T35827673.

but the courier is not reached to the destination till now. I call many times to the DTDC courier branch in both the places (tirupati, singayakonda) but they are not responded properly and i check the courier status in the website www.dtdc.com and the site displays the message "In transit" of courier status. please kindly accept my requisition and take the neccessary actions in this regard.

Thanking u sir/ madam,

P. Srinivasulu
Respected Sir/Madam,

I M. Giri working as Associate Professor in IT department, M. L. Engineering college, singarayakonda. I booked a courierin the name of

Dr. S. Jyothi
Convenor,
Sree padmavathi mahila vishvidyalayam (womens university),
Tirupati,

on[protected] at singarayakonada DTDC courier main branch, prakam (D). and the courier number is

T35827673.

but the courier is not reached to the destination till now. I call many times to the DTDC courier branch in both the places (tirupati, singayakonda) but they are not responded properly and i check the courier status in the website www.dtdc.com and the site displays the message "In transit" of courier status. please kindly accept my requisition and take the neccessary actions in this regard.

Thanking u sir/ madam,

P. Srinivasulu
[protected]@yahoo.co.in
+91-[protected]

My uncle had booked an envelop for me from Dombivili, Mumbai on the following address.

Naveenkumar RK
40A, NOFRA I
Chicalim
Goa 403801

The details of consignment are as follows:

No : M47688641
Date of Booking : Morning/ 04 Nov 09
Date of Delivery : Morning/ 09 Nov 09

Which is more than 120 hrs against the claim of 48 hrs.
Worst part is none of the numbers of Panjim Office, Viz., 3045151, 3045151, [protected] as mentioned in DTDC website were contactable. Either they are continuously engage or services barred.

Dear ,


Sorry I am writing this mail to you. I have booked one consignment Z99444471 on 05/11/2009 from Dehradun India to Gurgaon India. Today is 09/11/2009 and I am still waiting for my consignment. Today when I called up your Gurgaon Branch office than I have come to know that my consignment is misrouted and it is lying in Faridabad India. They need another one day two deliver it to my place. What is this ???????

I have opted DTDC because I need these papers urgently and DTDC is well known courier service organization Globally. Is this is their working style and their International standard? When I want to track my consignment from your web-site I have got the message which is given below:-







Consignment Details...



Shipment No.: Z99444471 Reference No.: N/A


Sorry!! We could not trace your consignment no. z99444471
Please contact our Customer Care Department citing your consignment number.











Track Another Consignment...




Consignment No. Reference No.


Click Here To Track Multiple Consignments








Consignment No. Reference No.

Enter Multiple Consignment Numbers Upto
25 Seperated By Comma.
Click Here To Track Single Consignment









Report Generated on Monday, November 09, 2009 at 10:36:07 AM




Tell me what to do. Waiting for your prompt response.


Thanks & Regards,
Lokesh Singh Sirohi

Dear sir,
I had sent the courier to in following address
To
BINAPANI NAYAK
c/o:- IBRAHEEM KHAN
8-2-608/M/4
behind naamkunjdhari
Banjara Hill, Road No:-10
Hydrabad
pin:- 500034

from

S S MAHALIK
C-184, PTS, TSTPS, NTPC LTD
AT/PO:- DEEPSIKHA
ANGUL,
ORISSA-759147
ORISSA
MOB:- [protected]

It was posted on 27th oct 2009, but it reached on 4th Nov 2009, as they committed to deliver within 3 days of despatch. after making number of calls to in following number [protected] and [protected] on 2nd and 3rd nov 2009 again they committed that on 3rd Nov 2009, it will be delivered. But it is delivered on 4th Nov 2009. After 9 days, This is too late as courier service is concerned.

I had send a consignment to New Delhi from Bangalore on October15th. It was suppose to reach Delhi within October 25th. But I found on 22nd October still it is in transit. When I cheked with DTDC Bangalore and New Delhi there was no proper responce. I found after a day on 24th October that consignment is shipped back to Bangalore with reason mentioned"DESTINATION SHIFTED AND RETURNED BACK" (That is they are not able to find the office.).
I send again the similar document on DTDC Plus(to make sure I have a proof on address still exist) and it reached next day.
When investigated on previous consignment they say after investigation" it was new delivery boy and he cound not find the destination address".
I missed the due date and I had to pay penalty for the forms. When I asked to DTDC about the expenses I have reccured they say 'THEIR COMPANY POLICY DO NOT ALLOW ANY REFUND".

Why DTDC is abrupt in behaviour?
I have been made to pay penalty for somebody not able to find the addres.
I also have all the proof of this fault of DTDC with all paperworks.

Waiting for the justice,
Vijayendra Mallya

I have bought one google from eBay India website and the seller send the prodict by DTDC courier on 06.10.2009 with consignment no M46519573. As per their website it has reached Salem on 08.10.2009. But after that they could not trace the item.
When contacted they are nut giving a satisfactory explenation. Please see below the track record of the consignment. Please help me to find this out......

Tue, Oct 06, 2009 VILE PARLE BRANCH, MUMBAI CHENNAI APEX, CHENNAI Dispatched via Manifest # M6251335

Thu, Oct 08, 2009 BANGALORE SURFACE APEX, BANGALORE SALEM BRANCH, SALEM Received via Manifest # B8109000

Thu, Oct 08, 2009 SALEM BRANCH, SALEM COCHIN APEX, COCHIN Dispatched via Manifest # C2154878

Dear All

I was sended a courier to Kolkata to a relative a nokia mobile modal 1662. and after reciving my courier relative told me that thay found the courier but mobile and handsfree are not in box only white paper in box except adapter and battry. Whose help me in that matter by that i want to claim on courier co.

As discussed with Mr Mohanraj ([protected]) the claim sanctioning authority of DTDC, , time and again but to no avail. The complaint is that i had sent a courier No B53175017 on 30 May 09 from Bangalore to Delhi. Till 09 Jun I kept checking from DTDC office (on 02 jun 09 and after that from their Delhi branch, the number of which I got from their office here). First day their Delhi office told that the office on which it was to be delivered was closed for which I told them since it is Army office it will be open 24 hours, second day they informed that it was delivered and gave me some phone number which was not picked up by anyone for two days. Fourth day they said to the officers wife(to whom I sent the courier) that it has been misplaced. On getting confirmation from therir Delhi office that my courier has been lost they advised me to file a claim to Bangalore office since the consignment was sent from here. On 10 Jun 09 I sent a letter claim for Rs 870/- to their Jaksandra office and they received it and gave me acknowledgement on its copy.( the copy of which I am hereby forwarding for your reference). Till date nothing has been done so far on the claim. I was given Mr Mohanraj's mobile number and landline number from Jaksandra office (from where courier was done) I could speak to 2-3 persons at different times whom I requested for the information regarding my claim they said they will call back but no result till date . They asked me regarding the bill of 2 t-shirts which i lost in the consignment but since i had sent the 2 T-shirts for somebody else i had sent the bill alongwith the consignment. And since these T-shirts were bought in Feb from IIM, bangalore i could not get the duplicate copy, this was conveyed to them , Only answer i get from them is madam i will speak to my senior and let you know, although i had been ringing up often after every 8-10 days but i have received no positive response from their side.


I would request you if something could be done on this aspect since I have been liasing continuously with their office regarding this. I would appreciate a positive response in this aspect from your side .



Regards

Major Urmila Nain
[protected]

Dear Sir/Madam

Sub- Undelivered Parcel P11319733 , Pune to Port Blair

This is with ref to the parcel which I have booked on 20 oct 09 , Vide Docket no P11319733 from Pune to Port Blair , the consignement has reached Port Blair on 25 th Oct 09 ,
Dtdc , Port Blair called & informed to collect the consignment from there office , where as it should have been delivered to my house. Address is clearly mentioned in the parcel.

My parents are aged and not able to go & collect the parcel from the office.

It is a mental haressement on there part as the parcel is for my father who is a diabatic & needs it urgently.

Looking forward for your help in this respect.

Your Sincerely

Amit Dutta Roy
[protected]

Attached ref mail intraction with DTDC.

----- Original Message -----
From: Amit Dutta Roy
To: Dhiraj Bhattacharjee (CSS Mgr Kolkata Apex) ; noida_bhangel.[protected]@fr.dtdc.com ; css.[protected]@dtdc.com
Cc: [protected]@dtdc.com ; 'Noida Bhangel' ; [protected]@dtdc.com
Sent: Wednesday, October 28, 2009 8:13 PM
Subject: Re: P11319733 DT 20 OCT 09 parcel to portt blair

Dhiraj,

Means we have to collect it from your office.

Still we have not revcd it what is the co-ordiantion are u doing.

Regards,
Amit Dutta Roy.
Lemon Mobiles.
Regional Service Manager(South West)
e-mail- amit.[protected]@lemonmobiles.com
Mob-[protected]
----- Original Message -----
From: Dhiraj Bhattacharjee (CSS Mgr Kolkata Apex)
To: Amit Dutta Roy ; noida_bhangel.[protected]@fr.dtdc.com ; css.[protected]@dtdc.com
Cc: [protected]@dtdc.com ; 'Noida Bhangel' ; [protected]@dtdc.com
Sent: Wednesday, October 28, 2009 12:48 PM
Subject: Re: P11319733 DT 20 OCT 09 parcel to portt blair

Dear Mr. Amit Dutta ,

The undersigned was on leave yesterday . 2-ndly the shipment has been connected on 22.10.2009 and details is visible in intranet.

Forwarded from KOLKATA APEX(AIR-SF-AC), CALCUTTA To PORT BLAIR, PORT BLAIR Through Franchise Delivery MF No. (22335) On Thu, Oct 22, 2009 0352 [consignment weight-0.315kg, Pcs-1] [FDM Prepared on : Thu, Oct 22, 2009 336].
Dear Sweety ... Pls. followup with Portblair and confirm the sts.

Thanks & Regards,
Dhiraj Bhattacharjee,
C-1523
Manager (Apex CSS)
'Don't use (reply all) while replying to any email'
----- Original Message -----
From: Amit Dutta Roy
To: noida_bhangel.[protected]@fr.dtdc.com ; css.[protected]@dtdc.com ; [protected]@dtdc.com
Cc: [protected]@dtdc.com ; 'Noida Bhangel'
Sent: Tuesday, October 27, 2009 6:43 PM
Subject: Re: P11319733 DT 20 OCT 09 parcel to portt blair

Hi All,

Such a irresponsible approach is not expected from your company & ur franchisees.

It is rueining the reputation of the a big nation companies as your's

If no action is taken will be putting it up in the online consumer redressed forum.

Regards,
Amit Dutta Roy.
Lemon Mobiles.
Regional Service Manager(South West)
e-mail- amit.[protected]@lemonmobiles.com
Mob-[protected]
----- Original Message -----
From: Amit Dutta Roy
To: noida_bhangel.[protected]@fr.dtdc.com ; css.[protected]@dtdc.com ; [protected]@dtdc.com
Cc: [protected]@dtdc.com ; 'Noida Bhangel'
Sent: Tuesday, October 27, 2009 5:11 PM
Subject: Re: P11319733 DT 20 OCT 09 parcel to portt blair

what happening?

Regards,
Amit Dutta Roy.
Lemon Mobiles.
Regional Service Manager(South West)
e-mail- amit.[protected]@lemonmobiles.com
Mob-[protected]
----- Original Message -----
From: noida_bhangel.[protected]@fr.dtdc.com
To: css.[protected]@dtdc.com ; [protected]@dtdc.com
Cc: [protected]@dtdc.com ; 'Noida Bhangel' ; amit.[protected]@lemonmobiles.com
Sent: Tuesday, October 27, 2009 3:27 PM
Subject: Re: P11319733 DT 20 OCT 09 parcel to portt blair

Dear Sanjib Sir / Dhiraj Sir

Pls. update delivery status immidiate

Regards
Sanjay Kumar
[protected]

> status?
>
> Regards,
> Amit Dutta Roy.
> Lemon Mobiles.
> Regional Service Manager(South West)
> e-mail- amit.[protected]@lemonmobiles.com
> Mob-[protected]
> ----- Original Message -----
>
From: Amit Dutta Roy
> To: [protected]@dtdc.com
> Cc: 'Noida Bhangel'
> Sent: Monday, October 26, 2009 5:14 PM
> Subject: P11319733 DT 20 OCT 09 parcel to portt blair
>
>
> Dear Mr Tashur,
>
> I have sent a parcel by DTDC dated 20 oct 09 , P11319733
> It has reached PORT BLAIR but they are tellling my father to collect it
> Kindly look into it
>
> Regards,
> Amit Dutta Roy.
> Lemon Mobiles.
> Regional Service Manager(South West)
> e-mail- amit.[protected]@lemonmobiles.com
> Mob-[protected]

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I ,Shailesh Pagare ,had sent a gift parcel on 20th Oct 2008 through DTDC Courier services ,Karve road branch ,Pune,Under the consignment No P09337593.The Parcel contained a valuable gift i.e. Saree worth Rs 2250.But the parcel had not reached to the intended recipient till date.It was declared as lost by the organization and assured me of the compensation within 1 month.But till now i havent received neither any compensation nor any reply since last month.I have tried to remind them on mail and on phone also but all in vain.
I have got the consignment reciept and receipt copy of the "Application of Compensation" that i have given them.

I want to say that I have booked a courier opf my mother's medicine on 15th of october by DTDC PLUS service bcoz in thier pincode's booklet my destination adress PIN was given i.e. 274304. It reached gorakhpur and without any reason or problem thier gorakhpur franchise retuned it and I knew that matter on 21st oct (no inforamtion was given abt return of packet). And again on that date on saying of thier jamia nagar DTDC franchise, I again booked it by DTDC noraml service and again it reached gorakhpur on other day (22nd of oct). But from that day only they have not delivered it to my destination address till now and whenever I'm calling them they r saying they will deliver it tommorow. My mother's health is going worse day by day bcoz of lack of that medicine i have couriered. And in this case they are responsible of my mother's worsen health. She had accute diatbetes and with no medicine to take she had swellings and many complication arised.

DTDC'S COURIER
Consignment No.- Z01785495
This can be checked by entering consignment no. on thier website www.dtdc.in

On 26/06/2009 we did consignment from your branch office sector-28 , Faridabad ( Haryana ) document number =Z 91944846 , being a sender we need a receipt acknowledgment of consignment.

Even we went so many time to branch and regular requested on cell phone more than last 1 & half month , but branch manager of Faridabad always neglect to us and saying DTDC Faridabad branch nothing can do and we have to direct contact B-101 Nariana office .when we try to contact at Nariana office even answer was not at satisfactory level.

It’s a matter so socking such a DTDC courier company manager answer is like that .

Due to not receipt of acknowledgment of consignment we facing so much difficulty and have a penalty from Estate officer , HUDA , Faridabad .

I have booked a consignment by "air" with DTDC for Kolkata 700 027 from New Delhi 110028 on Oct 14 with a commitment of next day delivery, that is Oct 15. For handling promptness the booking was done directly at the DTDC New Delhi's Regional Office in Naraina.

First the tracking shows delivery to FIROZABAD, 283202 while it is consigned for Kolkata!! Then handed over for transit to Kolkota Oct 14 which got changed to Oct 15, then movement Mumbai to Kolkata with Oct 16 arrival in Kolkata??

Inspite of repeated tel calls and visits to their Regional Office the consignment has, as of 2 pm Oct 16, not been delivered.

DTDC executives have kept on providing misleading information, including calling up the consignee and not their own office or delivery persons to find out if the delivery has been made, asking the address when the consignment is well labeled with the full adress and contact numbers.

This is ridicules, on top of the tracking system providing some info and DTDC executives insisting not to be concerned with those details which are in error, also per them, consignment booked on Oct 14 around 1 pm, will go out of Delhi only on Oct 15, which is the standard system and why am I bothering them about it!!

Accountability norms need to be tightened with stiff penalities for dejicencies in service. Importance and urgency of the consignments must be appreciated and actioned upon.

Mr.Subhasish Chakraborty,CMD
DTDC.


REf Z 98034219

Dear Sir,

Unfortunately we have sent a courier by so called best courier service DTDC with above mention no.,which was done on 5th 0ct. from Ghaziabad (U.P.) and was received late in Kolkatta after too many follow ups I requested them to get it back because person to whom it was to be delivered departed for U.S.,again I requested to return me back immediately by Friday ie on9,oct09 so I can give this packet to my another friend who is going to U.S. on 12 oct 09 evening. After discussion with ghaziabad office they confirmed that your courier is at our delhi office and will be delivered to you on saturday 10.10.09,but unfortunately it is not delivered till date.
I have spoken thousand times atn your ghaziabad office they have only one answer we are helpless again I requested to deliver it at my place in delhi for that a new number of delhi was given ,concern was Mr. rahul ,mobile no.[protected],and miss rajshree [protected],

Behavior of Miss Rajshree was totally poor I think you people have not taught how to behave with customers
MissRajshree even was not ready to listen and Mr.Rahul did not wanted to come on telephone

You are requested to kindly arrange to send this courier to U.S. at your cost and also compensate to me for my mental harrasement and for your poor service


Thanks

Dhananjay
(M [protected])

I booked a consignment in DTDC Giridih Branch (Jharkhand) on dated 27.07.2009 vide Shipment No. K35243992. Till now, the consignment is not delivered to its destination. I querry several times from DTDC Giridih regarding this, but fails to get any satisfied answer.. says allways "we are trying .......we are trying.... only".

Now I m in your forum, hence requested to take some strick action to this Company.

regards

Sujit