[Resolved] Easy Cabs — last minute ditch of the cab | |||
I had booked an Easy Cab on the number 43434343 on 17th of may in the evening for travel from my residence in Banaswadi to Bangalore International Airport. I needed the pick up at 9:30 in the morning. I got a confirmation message for the same on my mobile B000134 from Easy Cabs immediately. Next day morning i waited till 9:00 a.m. but i did not recieve the driver details. I kept calling for half hour on their call centre number which put me on hold for half hour. Finally a lady responded to my call and assured me the driver will be there on time and she will send me the driver details. Despite all of this I did not get any details. I waited till 9:50 and then became desperate. thankfully one meru cab guy agreed to take me. I lodged complaints on their website and i got apology calls from their customer care office. they said due to unavailability of cabs they could not send me one. I find this as the most ridiculous excuse. If I had missed my flight would easy cabs have paid for it? Please help me take this up very seriously them. My name is Hemal panchamia and my contact number is [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
19/07/2010
To,
The Chief Operating Officer,
Easycabs - Bangalore
12/10, 1st Floor, Above Vijaya Bank
MSR Main Road, Gokula
Bangalore-560054
Ph:[protected]
Subject: Legal notice against the false booking and not honoring the booking commitment
Dear Sir,
1) I am Shishir Tiwari and I had booked Easy Cab for 02 July 2010 via booking ID B001830 to Bangalore City Railway Station at 5 PM. Just before 30 minutes from departure, I called up your customer care and they told me that I will be getting the sms stating the driver’s name, phone number after 10 minutes. When I didn’t get the information by 4:35 PM, I again called up the customer care and I was put on wait indefinitely and I had to cut the put. Right after that call, at 4:42 PM, I got another sms stating that the booking got canceled before o[censored]navailability of cab in my area. I again called up the customer care and then they informed me about the cancellation and also told that they can only confirm the booking 30 minutes before departure. It seemed that as if it was my mistake to trust Easy cabs.
2) It is evident from the above your company has indulged in unfair trade practice by not informing me that my booking is not confirmed and it may get cancelled before 30 minutes. It seems that you take the bookings and at the time of reporting, you choose the ones who can yield you better profits without even a slight consideration to the hardships, which the other customers are put to. Your terms and conditions should clearly state this fact that your booking can be cancelled before 30 minutes.
3) There is a deficiency in your service as you failed to inform me in advance about the cancellation and I was put into tremendous mental pressure, physical hardship because of this.
Hence, as per the rights given to a consumer as per the constitution of India, I call upon you to do the following things:
- Clearly provide for the education of customer that you try to find the cab 30 minutes before the departure time and you cancel the booking of the customer if you are unable to find a cab. The same should also come with the confirmation sms.
- Clearly specify your booking procedure and the order of preference you give to the customers as if you search the Internet you will find similar stories everywhere. It seems that your company deliberately employ these tactics
- Provide the cancellation information to the customers well in advance (more than two hours) so that they can make alternate arrangements. In my case, I was informed mere 15 minutes earlier.
- I was put to severe mental agony and physical harassment with my aged parents. I demand you to pay 10000/- towards the damages failing which I will be forced to put up a legal case and go to print, electronic media highlighting this issue for redressal of my complaint.
In spite of this legal notice, if you fail to do the above mentioned things and pay the compensation within 15 days from the receipt of the notice and perform other obligations, please note that I will not hesitate to move proper forum, courts of law for redressal of my grievance at your cost.
Thanks,
Shishir Tiwari
Flat No. E/204, ND Oliva Apartments,
Somsandrapalya,
Near Chinmay Vidya Mandir,
HSR Layout, Sector 2, Bangalore
Karnataka, 560102
Phone Number - [protected]
Email: shishir.[protected]@ge.com
Note # 1
· This notice is sent to you to your official e-mail ID to ensure the services on you.
· It is also sent to you through Registered post, Acknowledgement due
Note # 2
· The service of this notice shall be deemed to be effected, as the cover containing the notice is properly addressed, pre paid and posted by registered post, vide section 27 of the Karnataka General Clauses Act, 1899.
To,
The Chief Operating Officer,
Easycabs - Bangalore
12/10, 1st Floor, Above Vijaya Bank
MSR Main Road, Gokula
Bangalore-560054
Ph:[protected]
Subject: Legal notice against the false booking and not honoring the booking commitment
Dear Sir,
1) I am Shishir Tiwari and I had booked Easy Cab for 02 July 2010 via booking ID B001830 to Bangalore City Railway Station at 5 PM. Just before 30 minutes from departure, I called up your customer care and they told me that I will be getting the sms stating the driver’s name, phone number after 10 minutes. When I didn’t get the information by 4:35 PM, I again called up the customer care and I was put on wait indefinitely and I had to cut the put. Right after that call, at 4:42 PM, I got another sms stating that the booking got canceled before o[censored]navailability of cab in my area. I again called up the customer care and then they informed me about the cancellation and also told that they can only confirm the booking 30 minutes before departure. It seemed that as if it was my mistake to trust Easy cabs.
2) It is evident from the above your company has indulged in unfair trade practice by not informing me that my booking is not confirmed and it may get cancelled before 30 minutes. It seems that you take the bookings and at the time of reporting, you choose the ones who can yield you better profits without even a slight consideration to the hardships, which the other customers are put to. Your terms and conditions should clearly state this fact that your booking can be cancelled before 30 minutes.
3) There is a deficiency in your service as you failed to inform me in advance about the cancellation and I was put into tremendous mental pressure, physical hardship because of this.
Hence, as per the rights given to a consumer as per the constitution of India, I call upon you to do the following things:
- Clearly provide for the education of customer that you try to find the cab 30 minutes before the departure time and you cancel the booking of the customer if you are unable to find a cab. The same should also come with the confirmation sms.
- Clearly specify your booking procedure and the order of preference you give to the customers as if you search the Internet you will find similar stories everywhere. It seems that your company deliberately employ these tactics
- Provide the cancellation information to the customers well in advance (more than two hours) so that they can make alternate arrangements. In my case, I was informed mere 15 minutes earlier.
- I was put to severe mental agony and physical harassment with my aged parents. I demand you to pay 10000/- towards the damages failing which I will be forced to put up a legal case and go to print, electronic media highlighting this issue for redressal of my complaint.
In spite of this legal notice, if you fail to do the above mentioned things and pay the compensation within 15 days from the receipt of the notice and perform other obligations, please note that I will not hesitate to move proper forum, courts of law for redressal of my grievance at your cost.
Thanks,
Shishir Tiwari
Flat No. E/204, ND Oliva Apartments,
Somsandrapalya,
Near Chinmay Vidya Mandir,
HSR Layout, Sector 2, Bangalore
Karnataka, 560102
Phone Number - [protected]
Email: shishir.[protected]@ge.com
Note # 1
· This notice is sent to you to your official e-mail ID to ensure the services on you.
· It is also sent to you through Registered post, Acknowledgement due
Note # 2
· The service of this notice shall be deemed to be effected, as the cover containing the notice is properly addressed, pre paid and posted by registered post, vide section 27 of the Karnataka General Clauses Act, 1899.
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