[Resolved] Easy Cabs — COnfirmed Booking got Cancelled at the last Minute | |||
I booked a cab from Easy Cab. I booked it for 17 June, 2010 and made the booking yesterday 16 June, 2010. I booked it for my parents and they are traveling today from Badami house. Just before 30 Minutes from departure I got an sms saying your booking got cancelled. I contact to their customer care immediately and they cut the phone in between. After 2 minutes I got sms saying confirmation of my booking with 5 minutes delay. Right after 2 minutes again I got another sms saying it got canceled before o[censored]navailability of cab in my area. Earlier it was confirmed with Booking Id B000226. I don't made any other booking for my parents and since they are new to city it is difficult for them to go on the place from where they have to go somewhere. They plan to take auto(though this is not convenient for them but they don't have any other option). This is very bad from Easy Cab part. First they are confirming and at last minute they cancelling their conformation. They customer care cut the call in between. This is height of ignorance. I don't know how this company is managing their customers. They need to provide us with some alternative after all its their fault. I am going to file a case against this company. They are fooling people. Guys!! Please please please never use their service. I was talking to my colleagues and came to know they had the similar experience with Easy Cabs before. Please use some other car rental service (any decent who cares for its customers) and please avoid their crappy service. I have all the conversation(sms) of my confirmation and cancellation at last minute. If somebody has similar experience then you can reach to me at suchetvatish @ gmail dot com. I am planning to file a case against them. Regards, Suchet Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Worst service I have ever seen in my life, please please dont use thier service
Easy cabs - , they dont understand the customers requirement in booking the cab,
there exist an emergency or travel which is scheduled for train/ flight / or reach particular place within bangalore.
Even though the booking is done one day porior to travel, 30m minutes before they send SMS saying
"Dear customer, we are sorry to inform your bookinf xxxxx isnot confirmed due to non availability of cab in your area, we regret the inconvinience", then I am struggling to book other cab I called 7 -8 cabs, being its weekend all cabs are engaged, I cabnot go by auto also as my luggage (big size) cannot be taken into auto, no way i have to catch bus, it is high risk in traffic chances are more to miss the train/ bus
what the hell they think of, its not easy cabs, it is "book cab if available in your area"
easy is for them not for customer, if cab is available near to booked place then only they will come.
Easy cabs service is worst service exist on this planet
PEOPLE PLEASE DONT AVAIL THERE SERVICE, inseted better to go by bus by planning properly your travel.
Easy cabs - , they dont understand the customers requirement in booking the cab,
there exist an emergency or travel which is scheduled for train/ flight / or reach particular place within bangalore.
Even though the booking is done one day porior to travel, 30m minutes before they send SMS saying
"Dear customer, we are sorry to inform your bookinf xxxxx isnot confirmed due to non availability of cab in your area, we regret the inconvinience", then I am struggling to book other cab I called 7 -8 cabs, being its weekend all cabs are engaged, I cabnot go by auto also as my luggage (big size) cannot be taken into auto, no way i have to catch bus, it is high risk in traffic chances are more to miss the train/ bus
what the hell they think of, its not easy cabs, it is "book cab if available in your area"
easy is for them not for customer, if cab is available near to booked place then only they will come.
Easy cabs service is worst service exist on this planet
PEOPLE PLEASE DONT AVAIL THERE SERVICE, inseted better to go by bus by planning properly your travel.
Easy Cabs — Cancellation of booking/ worst cab service
Hi,I had booked a cab on 1st August 2010, booking reference number 2300. Post receipt of booking confirmation the cab did not arrive even 45 minutes after scheduled time. On calling customer service i was informed that the booking is cancelled. On calling the customer service again, I was informed the cab would arrive in 10 minutes. After 1.5 hours from the scheduled time, on calling customer service again, I was informed that the driver would take another 30 minutes and this time they were speaking the truth.
With car rental service used, more often than not, for critical travels like to Airports/ Railway Stations, a cab service with such disregard for customer should be stopped.
No thanks for the most unreliable cab service in the country.
I had faced several misapps by this service provider, I would suggest that No-One Should use thier service Totally Ignore this service
Regards
RS
Regards
RS
Easy Cab COnfirmed Booking got Cancelled at the last Minute — COnfirmed Booking got Cancelled at the last Minute
Confirmed Booking got Cancelled at the last MinuteI booked a cab from Easy Cab. I booked it for 07 November, 2010 at 15:30 and made the booking a day before on 06 November , 2010 at 18:41 with Booking ID A[protected].
They cancelled jsut 15 min prior to my journey. Who would be ans why cab was not send & i have to arrange a new taxi for going.
same case happened with me as well recentl. I have booked the cab more than 12 hours in advance and the pick time was 8:30 PM. I got a sms at 8 PM that cab is cancelled. after that it was very difficult for me to reach the destination on time as I had to catch the bus. When I called up customer care, they just said sorry. I think they should inform the customer atleast 2-3 hours in advance so that customer can arrange for other alternative. or they should learn form Meru Cabs where you will get the information at the time of booking itself. e.g. I tried booking cab online on Meru cab website but immediately they inform that cab is not available.
I'll suggest you people not to use Easycab. It would be better to use Meru or any other local cab provider. Easy Cab sucks..
I'll suggest you people not to use Easycab. It would be better to use Meru or any other local cab provider. Easy Cab sucks..
Hi,
I had booked 2 easy cabs online on 18th Oct 2012 from Mohammed ali road to Mumbai central station (for 8:40pm), i called back easy cabs to confirm by booking they said booking has been confirmed and they will send a sms with all the details 30 mins prior to the departure time. I got a sms with chauffeur details for 1 cab @ 8pm, when i called the driver he said he`ll not come for the pick up due to traffic in that area and denied to come. i called back the customer service of easy cabs but they were irresponsible in their talks and they said they cant arrange for cabs, and i got a sms around 8:25 pm that my booking for both cabs has been cancelled. Finally i had to take the regular cab.
So I would suggest you all NEVER trust Easy cabs and don't take their services as they cancel the booking at last moment, due to this you might get late to reach your destination and even miss your flight/train between this.
This is most unreliable and irresponsible cab service i have ever seen. Need to file a case against them.
I had booked 2 easy cabs online on 18th Oct 2012 from Mohammed ali road to Mumbai central station (for 8:40pm), i called back easy cabs to confirm by booking they said booking has been confirmed and they will send a sms with all the details 30 mins prior to the departure time. I got a sms with chauffeur details for 1 cab @ 8pm, when i called the driver he said he`ll not come for the pick up due to traffic in that area and denied to come. i called back the customer service of easy cabs but they were irresponsible in their talks and they said they cant arrange for cabs, and i got a sms around 8:25 pm that my booking for both cabs has been cancelled. Finally i had to take the regular cab.
So I would suggest you all NEVER trust Easy cabs and don't take their services as they cancel the booking at last moment, due to this you might get late to reach your destination and even miss your flight/train between this.
This is most unreliable and irresponsible cab service i have ever seen. Need to file a case against them.
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I could have missed my flight had it not been a local taxi person who reached my place within 10 mins .
Bottom line "DON"T BOOK EASY CABS IF YOU WANT TO GO TO THE AIRPORT" . Its a complete NO NO (in bold and capital) . They can't take customers for granted ..