[Resolved] Ezeego 1 — Hidden Information
Bangalore, Karnataka, Karnataka, India
I am Abhishek here and I booked a one way jouney for 3 people through ezeego1 website. Reference id is mentioned below
Ezeego1 reference id: EZR[protected]/A
The total cost of journey was Rs 16694 which I paid using my ICICI credit card.
I received the my ICICI credit card statement and there I noticed that Rs 500.82 + 61.90 has been changed extra.
Then I spoke to bank, they say that processing fee 500.82 + 61.90 has been charged by merchant/ezeego1 to convert the total amount in EMI's.
Bank said that transaction MID is 00002907. And Ezeego has initiated the paid gateway with 3% transaction fee on the total amount.
So my complain is that:-
Ezeego do not display any message about the transaction fee i[censored]ser selected the EMI option. And i[censored]ser select make payment option this will to go Payment gateway, which is a paid one with 3% of processing fee.
They have hidden information by not displaying any warning or message about the processing fee when I selected EMI option.
So I want to claim my amount that bank has charged to me as processing fee.
Please do the needful.
Thanks and regards
Complaint marked as Resolved
Ezeego One Travels & Tours customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.
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