[Resolved] Ezeego 1 — Hidden Information

 
7 Reviews
Bangalore, Karnataka, Karnataka, India
 abhid96
Hi,

I am Abhishek here and I booked a one way jouney for 3 people through ezeego1 website. Reference id is mentioned below

Ezeego1 reference id: EZR[protected]/A

The total cost of journey was Rs 16694 which I paid using my ICICI credit card.

I received the my ICICI credit card statement and there I noticed that Rs 500.82 + 61.90 has been changed extra.

Then I spoke to bank, they say that processing fee 500.82 + 61.90 has been charged by merchant/ezeego1 to convert the total amount in EMI's.
Bank said that transaction MID is 00002907. And Ezeego has initiated the paid gateway with 3% transaction fee on the total amount.

So my complain is that:-
Ezeego do not display any message about the transaction fee i[censored]ser selected the EMI option. And i[censored]ser select make payment option this will to go Payment gateway, which is a paid one with 3% of processing fee.
They have hidden information by not displaying any warning or message about the processing fee when I selected EMI option.

So I want to claim my amount that bank has charged to me as processing fee.

Please do the needful.

Thanks and regards
Abhishek

Complaint marked as Resolved 
Ezeego One Travels & Tours customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.
Complaint comments  6 Comments     Updated: Share0Tweet0

Comments

Dear Mr. Kumar,

Greetings from ezeego1!

We have reconfirmed that the applicable processing fee and service tax for EMI transaction (vide booking reference number EZR[protected]/A) is not charged by us. We request you to kindly settle the concern directly with the bank, without any reference to ezeego1. Displaying prompt information about the charges as a suggestion has been forwarded to team concerned as a requirement.

Should you require any further assistance; feel free to contact us.

Thanking you,

Kind Regards,
Team ezeego1
Hi,

Ezeego do not display any message about the transaction fee i[censored]ser selected the EMI option. For eg. I have selected 3 EMI option.
Ezeego never gives any warning about transaction fee. Then why I have to suffer for this. This transaction should be rolled back or ezeego has to give back the transaction amount to me.

I have checked with the bank only they say that paid gateway has been opened by ezeego, while doing the payment. Hence processing being has been charged.

But My question is why paid gateway has been used for payment, either it should be displayed by ezeego that this gateway is paid one or they should not give EMI options. Its an error in ezeego website and why should I suffer for this.
Bank told be the they have so many gateways and its on merchant which gateway they select. so its clear that ezeego is not taking care of it.

So because this problem was from ezeego website they should return charges to me.
You also know that this is problem from ezeego website not from bank side.

This issue has to be resolved as soon as possible other wise I am going to file a case in consumer court.

Regards
Abhishek

Hi

You also admit that you website do not have displaying prompt information about the charges. so its confirmed that this problem has been started from you end

"Displaying prompt information about the charges as a suggestion has been forwarded to team concerned as a requirement."

So I claim my money back that I have to pay because of your mistake in your website.

Please do the needful.

Regards
Abhishek
Dear Mr. Kumar,

Greetings from ezeego1!

Please be informed that since the EMI charges are not charged by us (ezeego1), hence the information is not displayed. We request you to kindly co-ordinate directly with the bank.

Should you require any further assistance; feel free to contact us.

Thanking you,

Kind Regards,
Team ezeego1
Hi,

"Displaying prompt information about the charges as a suggestion has been forwarded to team concerned as a requirement."

What is this known-sense?

I am not working in you company as a Quality person to provide you suggestion for improvement. This is an error in YOUR website and why should I pay for your mistake.

You people blaming me and and bank for you mistake. You know and accepted that the problem was in your website, even then you still blaming me and the bank.

You let me with no other option except file a case in Consumer Court. There I'll ask for the complete Compensation + my lost money.

Regards
Abhishek
Dear Mr. Kumar,

Greetings from ezeego1!

We hope the resolution provided is as per your satisfaction.

We look forward to servicing you in the future, and assure you of our services at all times.

Kind Regards,
Team ezeego1

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    Ezeego 1 - Hidden Information