[Resolved] Ezeego1 — Technical error in site due to which I missed putting promo code | |
Dear Sir, I want to complain about ezeego1 new promo code policy. According to this policy on entering promo code I would have been eligible for 100% cash back on base fare. Please note that I booked my flights from ezeego website using my Iphone 4.0. The site wasnt working properly and I realized on booking that due to technical fault in website I have confused my self putting in promo code. Due to this technical error I would now loose more than 8000 INR. My husband called up ezeego immediatly after booking and to rectify the error. But none of the staff member was very helpful. They only said that they cannot do anything and we would not get any cash back. Please note since than I have spend good money in calling ezeego customer center 3 times. I have to make international calls which are not cheap. I also communicated to their complain department but they are not helpful either. 8000 INR is a lot of money for me and i really need some one to help me here. Puja Dhanetwal Below are the email conversation I had Dear Ms. Dhanetwal, Greetings from ezeego1! Further to your below email, as per my telecom with Mr. Kungwani, please be informed we have re-confirmed that there was no technical error at the time of booking. Since the mandatory validation of the promo code “RATYNFINE” has not happened, we regret to inform you, that your confirmed booking EZR[protected]/A is not eligible under the offer. We sincerely appreciate your continued support with ezeego1. Should you require any further assistance, please contact us on our Toll Free No.[protected]accessible from all networks) or +[protected]. Thanking you, Blanche Fernandes Customer Service www.ezeego1.com -----Original Message----- From: "Puja Dhanetwal" Sent: 08/11/2011 6:20 PM To: "complaints" CC: Subject: Re: Your Booking Summary (Booking Ref No: EZR[protected]/A , 07 Nov 2011 18:45) Also please note that your website doesn't work very well on safari and iPhone and due to which I have missed put promo code. This is a problem at your system and I should be eligible for full refund due error happened in your system. I don't see my self at any fault. I am very disappointed and discouraged to use ezeego in future. Puja Sent from my iPhone -----Original Message----- From: "Puja Dhanetwal" Sent: 08/11/2011 6:10 PM To: "complaints" CC: Subject: Re: Your Booking Summary (Booking Ref No: EZR[protected]/A , 07 Nov 2011 18:45) Dear Blanche Fernandes, Thanks for your reply. I hope you appreciate that the money trapped is not a small amount. This error has happened because of the system issue and your website. I was waiting to put the promo code only untill I realized that my transaction is booked and money has debited. I really need someones help and assistance in rectifying this. I simply cannot afford to loose 8k at this point. I hope you understand my situation and reply me positive this time. Puja Sent from my iPhone Thank you for booking with Ezeego1. Your booking summary is as mentioned below. Ezeego1 reference number : EZR[protected]/A Payment reference number : MCIT[protected] Transaction ID : 04453791 Date of Booking : 07/11/2011 Booking Summary 1 Flight Booking Passenger Details : Adult 1 : Vishal Kungwani | Adult 2 : Puja Dhanetwal | Adult 3 : Om Prakash Dhanetwal | Adult 4 : Radha Dhanetwal Booking Details Service Status : Confirmed Spicejet SG - 206 Onward : Delhi - Ahmedabad PNR No. : GCJPAN Leave : Thursday 12 Jan.'12 05:05 PM Indira Gandhi International (DEL),Delhi Arrive : Thursday 12 Jan.'12 06:35 PM Ahmedabad Airport (AMD),Ahmedabad, Terminal 1D Travellers : 4 Adults | Class : Economy Partially Refundable | Non Stop | Aircraft Type :Boeing 737 Total Price Rs. 10517.0 2 Flight Booking Passenger Details : Adult 1 : Vishal Kungwani | Adult 2 : Puja Dhanetwal | Adult 3 : Om Prakash Dhanetwal | Adult 4 : Radha Dhanetwal Booking Details Service Status : Confirmed Spicejet SG - 852 Onward : Jammu - Delhi PNR No. : OCJBAN Leave : Thursday 12 Jan.'12 01:00 PM Satwari (IXJ),Jammu Arrive : Thursday 12 Jan.'12 02:20 PM Indira Gandhi International (DEL),Delhi Travellers : 4 Adults | Class : Economy Partially Refundable | Non Stop | Aircraft Type :Boeing 737 Total Price Rs. 8610.0 3 Flight Booking Passenger Details : Adult 1 : Vishal Kungwani | Adult 2 : Puja Dhanetwal | Adult 3 : Om Prakash Dhanetwal | Adult 4 : Radha Dhanetwal Booking Details Service Status : Confirmed Indigo 6E - 551 Onward : Delhi - Jammu - Via Srinagar PNR No. : IJQBBS Leave : Sunday 08 Jan.'12 11:10 AM Indira Gandhi International (DEL),Delhi Arrive : Sunday 08 Jan.'12 01:55 PM Satwari (IXJ),Jammu Travellers : 4 Adults | Class : Economy Partially Refundable | 2 Stop | Aircraft Type :Airbus A320 Total Price Rs. 9558.0 Amount Paid Rs. 28683 Balance to be paid Rs. 0.0 Total cost of all the items Rs. 28683 We value your patronage. Do visit us again at www.ezeego1.com You can also visit your My Account pages to view / print these documents. Contact Us : You may call our Toll Free[protected]All Networks) or +91 [protected] to speak to our Customer Service Team who are available 24 x 7 to service your travel needs all year round. You can also email us at [protected]@ezeego1.com Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Dear Ms. Dhanetwal,
Greetings from ezeego1!
As per our records, one of our executive is already in touch with you for the mentioned query and the same is being worked upon.
Should you require any further assistance; feel free to contact us.
We look forward for your continued patronage and assure you of our best services at all times.
Thanking you,
Kind Regards,
Team ezeego1.
Greetings from ezeego1!
As per our records, one of our executive is already in touch with you for the mentioned query and the same is being worked upon.
Should you require any further assistance; feel free to contact us.
We look forward for your continued patronage and assure you of our best services at all times.
Thanking you,
Kind Regards,
Team ezeego1.
Team ezeego,
You are thw worst customer experience I have ever had in my life. After spending almost 20-30 dollars and 2 hours over phone all j heard was that they cannot do anything .
On top of it they closed my case without being bothered to inform me.
Ezzego is worst. I spoke to guys syed, nikhil, ms Fernandez and they all seem to know only taped script, all saying the same script.
I have lost 8000 INR because their website was not working on iPhone.
These people are fraud and have no sense of customer satisfaction.
I highly discourage any one for using go for any kind of booking.
You are thw worst customer experience I have ever had in my life. After spending almost 20-30 dollars and 2 hours over phone all j heard was that they cannot do anything .
On top of it they closed my case without being bothered to inform me.
Ezzego is worst. I spoke to guys syed, nikhil, ms Fernandez and they all seem to know only taped script, all saying the same script.
I have lost 8000 INR because their website was not working on iPhone.
These people are fraud and have no sense of customer satisfaction.
I highly discourage any one for using go for any kind of booking.
Dear Ms. Dhanetwal,
Greetings from ezeego1!
We would like to assure you that there has been no system glitch or technical error during your attempt to book. Unlike mentioned in the trail mail, please note: validation of code is the first step before payment. It depends on the user to validate the code and be eligible under the offer.
As per the system logs, since the mandatory validation of promo codes at the time of the transaction to confirm eligibility under the offer has not happened. We regret to inform you, that your confirmed booking on Spicejet and Indigo (EZR[protected]/A) is not eligible under the offer.
Thanking you,
Kind Regards,
Team ezeego1
Greetings from ezeego1!
We would like to assure you that there has been no system glitch or technical error during your attempt to book. Unlike mentioned in the trail mail, please note: validation of code is the first step before payment. It depends on the user to validate the code and be eligible under the offer.
As per the system logs, since the mandatory validation of promo codes at the time of the transaction to confirm eligibility under the offer has not happened. We regret to inform you, that your confirmed booking on Spicejet and Indigo (EZR[protected]/A) is not eligible under the offer.
Thanking you,
Kind Regards,
Team ezeego1
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Ezeego1.com — Hotel Booking not confirmed.
I had a booking through Ezeego1.com for a hotel at Hyderabad. On arrival at Hotel I was refused of any such booking in my name. On Calling to the executives of Ezeego1 they tried to wash off there hand by giving absurd answers as to the booking is in aftenoon, It will get confirmed. I got it in writing from hotel staff that there is no booking in my name I had to incurr all the expenses for new booking & the ezeego is still not refunded me my money for there booking.