[Resolved] Ezeego1 — False Assurance for money refund
Jaipur, Rajasthan, Rajasthan, Rajasthan, India
I'm so frustrated of their customer support. Possibly the worst I've ever encountered. I've been requested a refund for 6 months now & every time I called I was given a false assurance. I booked a rail ticket in Feburary of Rs.722, but the transaction failed right away, still the amount was deducted from my account. And since then I've been calling their customer care. Probably more than 40-50 times now and I still haven't got my money yet. Once I was told that they have refunded me the money on 13th March. I told them I haven't got the money in my account yet, I even mailed them the pic of my bank statement. But still no response from their side. Few days back, when I called their customer care again, my experience was worst of all. The guy who first answered my call told me that I'm from sales its not my concern, I'll transfer you in concerned department and then i was put on hold for 20mins and then i had no choice but to disconnect the call.
I'm helpless now. Please direct me. Below are the details of the transaction.
Name: Sahil Sharma
Ezeego Ref No.: EZR[protected]
Transaction ID: 399150
Date of Booking: 25 Feb, 2012; 02:14 PM
Payment Ref. No.: PMT 29992
Amount: Rs. 722
Complaint marked as Resolved
Ezeego One Travels & Tours Ltd. customer care service did everything in their power to resolve this complaint. All attempts to contact the client have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.
|3 Comments Updated:||Share0Tweet0|