[Resolved] Ezeego1 — False Assurance for money refund

4 Reviews
Jaipur, Rajasthan, Rajasthan, Rajasthan, India
I'm so frustrated of their customer support. Possibly the worst I've ever encountered. I've been requested a refund for 6 months now & every time I called I was given a false assurance. I booked a rail ticket in Feburary of Rs.722, but the transaction failed right away, still the amount was deducted from my account. And since then I've been calling their customer care. Probably more than 40-50 times now and I still haven't got my money yet. Once I was told that they have refunded me the money on 13th March. I told them I haven't got the money in my account yet, I even mailed them the pic of my bank statement. But still no response from their side. Few days back, when I called their customer care again, my experience was worst of all. The guy who first answered my call told me that I'm from sales its not my concern, I'll transfer you in concerned department and then i was put on hold for 20mins and then i had no choice but to disconnect the call.
I'm helpless now. Please direct me. Below are the details of the transaction.

Name: Sahil Sharma
Mob: [protected]
Ezeego Ref No.: EZR[protected]
Transaction ID: 399150
Date of Booking: 25 Feb, 2012; 02:14 PM
Payment Ref. No.: PMT 29992
Amount: Rs. 722
Complaint marked as Resolved 
Ezeego One Travels & Tours Ltd. customer care service did everything in their power to resolve this complaint. All attempts to contact the client have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.
Complaint comments  3 Comments     Updated: Share0Tweet0


Ezeego1 — refund of money

I booked ticket to hyderabad to bangalore and return hyderabad thru ezeegotravel site for two passengers with my credit card on 26th march 2008.and due to some personal problems, I cancelled those two tickets and informed the airlines(spicejet and indigo) and ezeego customer care and I received the cancellation acknowledgement from both the parties.from then onwards I am calling them for my refund, I spoke to there customer care 100 times, everytime same story reapeated, i spoke to suvarna, rupali, rebakkah, dimple ans swapnil and atlast to the supervisor mr.dheeraj bhatia, no one is giving propers resopnse, just putting the phone on hold for 30-40minutes and telling that they dont have information with accounts department and will get back to me in one day.its almost 4 months I did not get my money back..is there any option to get my money back.booking reference is EZR[protected]/A.

Dear Mr. Sharma,

Greetings from ezeego1!

As per our records, the applicable amount of INR 722/- has already been refunded in your account on 12th March for EZR[protected]. We request you to kindly reconfirm the details with your bank.

We look forward for your continued patronage and assure you of our best services at all times.

Thanking you,

Kind Regards,
Team ezeego1.
No. I have note received the refund yet. I had sent a mail to ezeego customer care too about it with a copy of my bank statement. Almost four years have passed. The refund is still pending.

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    +91 22 6730 9400
    +91 98 6756 5900 (Customer Care)
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    Classique Center, 4th Floor, 26 Mahal Industrial Estate, Mumbai, Maharashtra, India - 400093
    Ezeego1 - False Assurance for money refund