[Resolved] Ezeego1.com — Refund not given back | |||
I have Booked a flight ticket (reference number : EZR[protected]/A) on 16th July 2012 for Pune to Bangalore & journey date was 17th August 2012. As per terms & conditions, I have used Promo code of AXISFLIGHTS with which i am supposed to get 500 rs cash back per passenger & I perfectly remember I have validated promo code properly. So i am eligible to get 1000/- rs cash back. I have used a Axis net banking for doing payment. Initially, after booking when I called customer care at that time they told me, you are eligible for 1000/- rs cash bank. I am repeatedly following with customer care since last 15 days for getting cash back & they are just trying to avoid it. ezeego reply [protected]-- Dear Mr. Patel, Greetings from ezeego1! This is with Reference to the Complaint Id: 1-42145 Further to your below email, with respect to the cash back, as per the system logs, the mandatory validation of promo codes at the time of the transaction to confirm eligibility under the offer has not happened. Hence, therefore regret to inform you that we shall not be able to identify the transaction (EZR[protected]/A) under the cash back offer. Also find the attached booking summary pdf file for your reference where in you have not validated promo code if you have validated on validation of the promo code, an instant discount of Re. 1 will be given but same was not reflecting in booking summary. Hope the same clarifies to you. Should you require any further assistance, please contact us on our Toll Free No.[protected]accessible from all networks) or +[protected]. Thanking you, Satish Kotian Customer Service www.ezeego1.com Was this information helpful? | |||
Complaint marked as Resolved
Ezeego One Travels & Tours Ltd. customer care service did everything in their power to resolve this complaint. All attempts to contact the client have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned. | |||
 3 Comments | |||
Comments
I have also replied with this reply
[protected][protected]-------
This is to inform you that, while booking a ticket I got 1 Re discount, I have properly checked & validated promo code but i don't able to understand why you are not accepting the truth.
This is really very disappointing that you are not trying to accept the truth, & seems to bluffing people in doing wrong marketing tactic's. And let me tell you, if I want to spend same amount which was offered by spice jet why should i go for your fraud service, there was no point in using your fraudulent service.
Lastly I will hope that your business grows very well with this fraudulent service. God Bless you !!!
[protected][protected]-------
This is to inform you that, while booking a ticket I got 1 Re discount, I have properly checked & validated promo code but i don't able to understand why you are not accepting the truth.
This is really very disappointing that you are not trying to accept the truth, & seems to bluffing people in doing wrong marketing tactic's. And let me tell you, if I want to spend same amount which was offered by spice jet why should i go for your fraud service, there was no point in using your fraudulent service.
Lastly I will hope that your business grows very well with this fraudulent service. God Bless you !!!
Dear Mr. Patel,
Greetings from ezeego1!
As per our system log reports, the mandatory validation of the promo code at the time of booking has not happened. On validation of the promo code, an instant discount of Re. 1/- is deducted from the total invoice. The same can be verified through the itinerary and the invoice copy. We regret to inform you, that your confirmed booking on Spicejet (EZR[protected]/A) is not eligible under the offer.
Please feel free to reach out to us, should you have any concerns in the future.
Thanking You.
Kind Regards,
Team ezeego1
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Greetings from ezeego1!
As per our system log reports, the mandatory validation of the promo code at the time of booking has not happened. On validation of the promo code, an instant discount of Re. 1/- is deducted from the total invoice. The same can be verified through the itinerary and the invoice copy. We regret to inform you, that your confirmed booking on Spicejet (EZR[protected]/A) is not eligible under the offer.
Please feel free to reach out to us, should you have any concerns in the future.
Thanking You.
Kind Regards,
Team ezeego1
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Ezeego1 — Refund Not done properly
I booked an Indian railway ticket as per the details below:PNR No.:[protected]
Booking ref no.: EZR[protected]
Invoice No.: I[protected]
Train: KARNATAKA EXP
Travel Date: 20-Oct-2009
Since I changed my travel plan, I cancelled the tickets on 10th Oct 09. I received the acknowledge mail for refund from Ezeego on 14th Oct 09.
Here is the summary of refund details:
Total invoice amount : INR 8390 /-
IRCTC cancellation : INR 1977 / -
Ezeego1 handling charges : INR 120 / - ( INR 20 / pax )
Net Refund : INR 6293 / -
As you can see, there is an IRCTC cancellation charges of INR 1977/-
Since ticket was cancelled well before the travel date, cancellation charges as per IRCTC rules for 3 AC ticket should be INR 60/- per head.
That’s make total IRCTC cancellation charges as INR 60/- for 6 people. I.e. INR 360/-
I am seeking clarification on this from ezzego for quite some time now but they came up with same refund details without using their mind to see there is a difference of 1977 - 360 = INR 1617 for no obvious reason.
Either customer care is too naive to find out that or too smart to overlook that.
I even talked to customer care over phone but they are pathetic too and did not help either. Its sheer waste of money and time.
Requesting all to avoid using service of this fraud and stupid company called EZEEGO1.COM.
Actually they should go out of business easily. Thats the meaning behind their name.