Family Credit India Pvt Ltd — Worst service ever experienced
We applied for a two wheelor loan some where around 26 Sep 09. Their executive told us that we might require a Guarantor for a loan which amount only Rs. 28 K. and the best part was that executive himself had no idea about the definition of the Guarantor. Even their Area manager also did not know the definiton of the gurarantor and I had to show them the defintion on the form itself.
After 3 weeks their executive told us that we would need a Guarantor. We somehow arranged a guarantor and our application was logged in again in the 1st week of Nov (they are saying it). Then the executive went on leave for almost 2 weeks. She did not ask anyone to follow up on our application. When I went to follow up, they said that they did not follow up requests older than a month. What an irresponsible answer and their executive never picked up my call neither answer any of my SMS.
After struggling I got the number of Area Manager who tried to make things right. This further resulted in revarification of the applicant and the guarantor. Today is 21 Dec 09 and they are still processing my application. Now they are asking that the amount they have mentioned in the cheque was wrong. So I have to submit the new cheques tomorrow. I am an employee who works in 9-6 pm shift and can not go to office. They don't have curtesy to send someone to collect the cheques.
We booked our Suzuki Access on 21 Sep 09 and we are still waiting for the bike because of Family Credit Process. No body knows nothing in this company. No one held himself accountable and if one does, he is let down by the other department. They are saying that they are taking special approval of the loan from their Mumbai head branch and it took them 2 weeks still in process. Can't help it hopeless service, hopeless people resulting in hopeless company.
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