Family Credit Complaints & Reviews

Family Credit, Agra, Agra, Uttar Pradesh
Location: Agra, Agra, Uttar Pradesh, India

harassedcustomer on Mar 18, 2012

Wrong CIBIL Entry and harassment
We took a loan from Family Credit's Agra Office in 2008 wide Loan No.248172. We paid full & final amount of Rs.26000 on 29/4/2010 and obtained a receipt of the amount from your Agra Office,and also N.O.C from your office,wide ref.no.FC/2WH/AGRA BRANCH/248172 dated May 08,2010. However, during a recent loan application to bank, we were informed that FAMILY CREDIT has entered our name wrongly into CIBIL for outstanding amount of Rs. 2522/-. We approached Family Credit Head Office at Kolkata, but, to our surprise, no help was rendered to us. Moreover, we are being asked to submit a copy of CIBIL report which is causing a lot of harassment.

Family Credit - we have a NOC from your organisation and you have wrongly entered our name into CIBIL, you have access to CIBIL as an NBFC, as an individual we do not have access to CIBIL.

In case this issue is not resolved at the earliest, we will not hesitate from taking legal action against Family Credit for this unnecessary harassment and runaround given to us claiming compensation from them.

Please help us by removing our name from CIBIL as we already have a NOC. Please call us on[protected] or email on vijay.[protected]@rediffmail.com.

We have dispatched them scan copy of CIBIL on 25th March but till date the problem has not been resolved..Please help us to resolve this problem as early as possible as we are facing lot of problems in getting fresh loans from the banks.


Thank you
Vijay Chaturvedi
Agra

Dear sir,

I purchase one bike on Oct2010 and take the loan from family credit bank then pay the installment every month but currently i am job less but i want to do full and final settlement of that pending loan amount but he told to me for extra charges like cheque bounce charges and late fees but i am ready to pay whole amount 1866*9 pending installment but he is not ready on that and give me harassment .

So sir please give me some solution.

Thanks & regards,
Sudhir jha
[protected]
[protected]@rediffmail.com

Dear Reader,

Guess, If you received 8-10 phone call / day from any company " Stating You Have Not Paid EMI & Pay Immediately If Not then there is Compulsorily Lawful Action Would Be Taken Against You"

Yes , These is happening with me on my 9619XXXX57 Cell phone since last 10-15days starting from early morning from Family Credit India [protected].Not only me but We Can see the similar complain other victim's also have and launched the complain as well.

You can understand well this is unnecessary Harassment even some time my family members also took that call and got surprised & shocked.....

Please look-into this as no where I am responsible to take said call from any of the Institution.

Regards,
HarishSBisani
Nagpur

myself amit b. kulkarni from aurangabad, maharashtra. i have taken a tvs-scooty last year from family credit finance and i have paid all installments of loan my vechile is nil in 5 nov. 2011 from last 3 months i am going your office for noc and i am not geeting it please call me on my number [protected] or reply at [protected]@yahoo.co.in

I Koritala Dinakar approached M/s.M.G.Bajaj Scooters for 2 wheeler loan. I have been informed by M/s.Family Credit, (who are having tie-up with M/s.M.G.Bajaj for financing of 2 wheeler ) that I have defaulted payment of ICICI credit card. I wish to state that my payments are up to date and I am surprised to know that my name appears in CIBEL list. Please verify and let me know the factual position to enable me to take up the matter with M/s.Family Credit.

Regards

K.Dinakar
91-[protected]
E-Mail:[protected]@yahoo.com

i purchased Honda activa by making down-payment of Rs. 20,000 to JAYBEE HONDA, ABC Guwahati.
I was made to wait for 3 months and was misleaded many times by the authorities. Till date I did not receive
FAMILY CREDIT. Disbursal Letter the computer generated letter, which does not require any signature.
In case you find any discrepencies in above mentioned details or seek any forther information, please
contact Raju jaybee honda in guwahati city. i request you to settle the matter as soon as possible.

We once again thank you for launching the JAAGO GRAHAK JAAGO PROGRAM

Hi

I take a Bike loan from your family credit bank as on Jun-2011, I have pay 7th installment of this month of Rs. 2136.00 is collected by bank. And i'm not received my welcome kit & any letter from family credit bank. i'm call family credit toll free no.[protected] , but no response. Please send me Welcome kit or your bank detail .how can pay to your installment.
please resolve this problem.

Thank you
Murugaiah C C
cc.[protected]@gmail.com
[protected]

WE ARE GATE A TOW WHEELER LOAN IN "FAMILY CREDIT LTD" WE ARE ALREADY PAID UP TO Rs.40000/-.
AFTER THAT I HAVE SOME PERSONAL PROBLEM THERE ARE OUR SEVEN INSTALLMENT ARE BOUNCE.
AND AFTER THAT FAMILY CREDIT ARE ASK ME TO YOU SURRENDER YOUR VEHICLE WHEN YOU MAKING THE PAYMENT THEN RELEASING YOUR VEHICLE. HE WAS TOLD ME AFTER SEVEN DAYS YOU PAY YOUR INSTALLMENT AND RELEASE YOUR VEHICLE.
AFTER ONE DAYS WE ARE GOING THERE FOR MAKING THE ALL INSTALLMENTS, BUT HE WAS TELLING ME TO PAY YOUR GRAND TOTAL OUTSTANDING PAYMENT OTHERWISE WE ARE NOT RELEASING THE VEHICLE. I WAS ASK HIM BUT YOU ARE TELL ME OTHER THING THAN HE WAS ASK ME "PURA PAYMENT KAR NAHI TO JO UKHADNA HAI UKHAD LE POLICE KE PASS JA NAHI TO COURT ME JO KARNA HAI KAR LE JA GADI NAHI DUNGA" AND
HE WAS PUSSING ME AND USING VERY BAD BAD WARDS.
PLEASE CO-OPERATE ME IN THIS MATTER, "HE WAS TOLD ME 4,5 DIN ME GADI BACH DUNGA JO KARNA HAI KAR LE" OTHERWISE WE ARE NOT GETTING ANY LEGAL ACTION THEN HE JUST SOLD MY VEHICLE........

Hi

I take a Bike loan from your family credit bank as on Oct-2011, I have pay 1st installment of this month of Rs. 2326.00 is collected by bank. And i'm not received my welcome kit & any letter from family credit bank. i'm call family credit toll free no.[protected] , but no response. Please send me Welcome kit or your bank detail .how can pay to your installment.
please resolve this problem.

Thank you
Pankaj Kumar
pankaj.[protected]@gmail.com
[protected]

I, Rajesh Kumar Sharma, from Faridabad, have financed my motor-bike with Family Credit Limited via Loan No. 563197. The 12 cheques of Rs2500/- were submitted initially at once. In the month of October i.e., on 26/10/10, i have submitted cash of my installment of Rs.2500/- (receipt no. 03/59355), as the employee of the organisation were claiming that they didnt received the cheque. However, later they received the cheque and adjusted the amount in the successive installments. Now, after 8-9 months i am daily receiving a call from your Delhi Office to deposit Rs. 338/- as clearance amount for the collection of No Dues Certificate.

When none of my cheque has been bounced then what kind of clearance charges am i being asked to pay?

When I ask them the same question then they don't reply properly and ask me to come to Delhi.
The attitude of the employees is very disappointing.

Kindly look into my matter and provide me my No Dues Certificate as soon as possible.

Also returns me my cheque of Rs.2500/- against which the cash payment has been adjusted.

Thanks & Regards
Rajesh Kumar Sharma
Contact No. [protected]

Dear Consumer Forum,

I am reposting the same complaint as I had missed out a few information I needed to include in my complaint which are as follows----
My loan account number is [protected]
Vehicle registration number is AS01AT 2943
Bike owner's name : DIPJYOTI BORAH

I had opted for Family Credit finance facility on my purchase of a Yamaha motorcycle of model FZS from Green Valley Travels Pvt. Ltd., Guwahati on 20/01/2011. Being a customer and borrower of Family Credit I understand it is my obligation to clear all my dues at the stipulated time. However I deeply regret for having failed to do so for this current month, ie. July, 2011 owing to some urgent financial crisis in my family. To be veracious I'm a student and the loan account belongs to my father. Unfortunately his salary for the month of June has not yet been processed till date and for this reason out of the six cheques handed over to Family Credit for clearance of the payment, one of them got bounced as there was insufficient fund in the loan account. I had assured their customer care executive who had called me a couple of times regarding the same that I'll clear the due amount in cash in their regional office at Guwahati as soon as possible. But tonight, i.e. on 15/7/2011 the call I received from the same customer care executive at 19:09 Hrs was totally obnoxious. I think as a reputed company they have rules for dealing with their defaulters. But I am questioning, Does their rule book also include interfering into their customer's personal life?! I admit I am a defaulter for this month and I am also ready to face dire consequences if I fail to clear my dues. But I will definitely not welcome rude behavior from their customer care executive. I asked the CEO of the company via email to check the call records of the call made to me on 15/7/2011 at 19:09 Hrs by their customer care executive who was a female caller for the misbehavior. If I had the call recorded I would have definitely attached it along with this complaint. I can't believe I'm being insulted for a paltry amount of rupees 3000. I am deeply hurt by the caller's behavior. We aren't beggars. My father is the Chief Engineer of Assam State Transport Corporation. For such a small amount I wasn't expecting a crude hassle from their employee. She had no right to insult me on personal grounds which has deeply hurt my feelings. She told me..."Baap ke paise se gadi chalate ho, aur paisa jo dena he yaad nahi. Khud naukri kyon nahi karte.....". This is a straight forward insult by Family Credit. Also right from the purchase date I haven't yet received their promised welcome letter nor a copy of the loan agreement. Please have a look into it and do the needful. Thank You.

Regards,
Dipjyoti Borah.

This complaint is against Family Credit for their BAD CUSTOMER SERVICE. I had taken a car loan from them on 28/04/2011 but till date neither I have received any welcome letter from them nor the copy of my loan agreement. Their Toll Free Number[protected] never works and always a busy message is displayed. Further on repeatedly calling the main office at Technopolis, 7th Floor, Wing – A, Plot # 4, Block – BP, Sector – V, Salt Lake, Kolkata – 700091 on phone number +[protected], I am been assured every time that they will call back within 20 minutes but that 20 minutes never happened in the last two months. Kindly look into this and do the needful.
Thank You,

Prashanth Hazarika

Dear Sir,

My name is Sambhaji Khavare from Mumbai. Last 3 month I am receiving call (computerize voice call) & Massage from [protected] for the family credit loan, but I have never taken loan from Family credit & I have not any bank Credit card and bank loan.

My mobile number is [protected]

How can I stop this ?

Regards,
Sambhaji Khavare

I purchased a bike on loan from this bank.now the emi is due on 5th of every month
this bank starts calling from 5 days before date and telling its just a reminder and
even the calls are comin on very odd times sometimes early in the morning or in midnight they send SMS for installment and many more .Its literally a headache.
I suggest to all who are planning to take any kind of loan from this bank please
i[censored] want peace of mind dont take loan from this bank seriously think about the condition and imagine the situation that your kid is sleeping early in the morning and
you recieve a reminder call that too only for 1995 when the previuos payment is on time just think about your self respect.
KALPESH NADIADRA
AHMEDABAD

Plz Call Lone Agmt No.263220

I have take personal loan of rs. 60, 000/- from family credit for my noc and i am calling on their toll free number but no response from their side i also calling on hyderabad office number[protected] and[protected] no one is lifting the phone my details are as follows :

Loan no: 101697
Name : k kiran kumar
Product : personal loan of rs. 60, 000/-
Date of birth : 9th march, 1978
E-mail address : [protected]@rediffmail.com
Emi : rs. 3347/-
Last emi payment date : 5th april, 2011

Though I have not taken any loan from the orgnization(Family credit limited) but I am harrashed through phone calls continiously from the company reagarding the payment of loan I have also called to the phone number ([protected]) regarding the clarification from which they have called to me but they have not responded properly to my question and talked with me in a very rough and un-proffessional manner.Please help regarding this problem...

Hello Mr. Dhananjay,

I got your SMS and thats why I thought of sending this email to you as I don't have the strength,phisically and mentally to say every time a call comes from your office.Time to time I have called and send a mail's personally.I have clarified my side may be 10 times through phone,email and visiting your office.My agreement no is 526303 and other details of the haressment which I am suffering till date because of your mistake's is known to Mr.Sayyed and Madam Anita.You better check it out with them and then contact me.
Mr.Sayyed's cell no is [protected] and Madam Anita use to contact me from this no[protected].My contact address is [protected]@gmail.com

R.Xavier

Non delivery of smart card even after all charges been paid and two EMI's already
debited.

Dear Sir/Ma'am,

I Ms. Nasita Londhe, has a two wheeler loan with family credit. My EMI date is of 5th every month. But i have certain other commitments due to which i m not able to keep money on the 5th of every month, though my salary hits my account on the 7th of every month. I visited the family credit branch & requested to change the emi date as i m charged on a cheque bounce almost every month. but they had no solutions to it. The lady kept saying sorry we cant do a thing. This is painful, every month paying a chq bounce fee of 500 bucks even after informing the problems. I m really looking forward to clear this loan in settlement as i m not agreeing to pay so much on chq bounce.