Claimed

Family Credit Complaints & Reviews

1
Updated: Jun 10, 2025
Complaints 731
Resolved
84
Unresolved
647
Contacts

File a complaint to Family Credit

Having problems with Family Credit ?

File a complaint and get it resolved by Family Credit customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Family Credit reviews & complaints page 34

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
amar6pavana
from Hyderabad, Telangana
Oct 11, 2014
Resolved
Report
Copy
Resolved

Loan Agreement No: 1465041 Full Name of the Customer: N AMARNATH Date of Birth:[protected] Loan Product: Two Wheeler loan Suzuki Access 125 EMI amount: 3090 I have two loans in family credit. 1) personal loan and 2) two wheeler loan Two wheeler loan was ended. 5th of October 2014 I was called them and asked about why u not debited my last EMI, one of family credit executive said the cheque was bounced, that was not my problem, I have founded my account 2nd October with 9000 rs My last EMI was not debited from my account I have 9000rs balance in my account, Personal loan 2361 rs was debited 7th October but two wheeler loan 3090 was not debited, very bad customer service they even not ready to talk with me executive was disconnected the cal saying that contact banglore city branch,
Aug 14, 2020
Complaint marked as Resolved 
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Rudra Sarathi Dutta
    May 30, 2014
    Resolved
    Report
    Copy
    Resolved

    Address: Kolkata, West Bengal

    Hi I am Rudra Sarathi Dutta. I took a two wheeler loan in order to but a Bajaj Pulsar 180 on November 2010. I have paid all the EMI and cleared the EMI amount. Now I am receiving calls from Family credit abusing to pay extra around Rs.2000 to get the NOC. They explain that the payment have bounced 7 times however i have made payment through cash for only 1 time. I requested then to send me that details with the information that i have failed to pay them. In a reply I got to hear that "we are not a slave to provide you this information". All I need is the proof/details that i have failed to pay them. Please assist to inform me what needs to be done to resolve this. Thanks
    Aug 14, 2020
    Complaint marked as Resolved 
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sumeet Salvi
      from Delhi, Delhi
      Nov 25, 2013
      Resolved
      Report
      Copy
      Resolved

      Address: Mumbai City, Maharashtra

      I have just borrowed a loan for my 2 wheeler Tvs Wego from your bank. My acount no. is 1544582.1st ecs of my emi Rs.1828/- was debited from my acount on 8th October 2013where ecs date was sheduled on 7th of ever month. That is not an issue for me.In this month november when ecs did not reflect in my account till 10th november i contacted my bank and enquired about it. They said me that nothing is reflecting till date in accoubt. Then i called on your hotline and i got very surprized ans that you just put sufficient amount in acount and our emi will be debitted on any date after 7th. So i was relaxed. Sudenly in last week i got a call from a lady from your mumbai branch saying my ecs got bouncedcand i have to pay in cash with penalty.When i talked with her in brief then she said that my bank rejected ecs because they have not recd any ecs forms from your company. So where i am in fault here to pay emi in cash.Then on friday 22nd november i got a call again from mumbai office and lady conferanced my call with her senior. I told him the same that when i am not a defaulter and as due to non submission of ecs forms in my bank from your side its management's mistake, I am gona pay only through ecs only. So he asked me to give signatures on new ecs forms so that from next month they will take care of regular ecs deduction. Again I am getting call today to pay emi in cash.. what the hell is this.I want to speak with a senior person only from your mumbai office and not with a hird grade lady who is saying me todaythat IF I AM NOT ENOUGH AFFORDING to pay THE EMI THEN WHY DID I BORROWED LOAN FROM YOUR BANK. WHY DIDNT I PURCHASED 2 WHLER IN CASH.
      Aug 14, 2020
      Complaint marked as Resolved 
      Very bad service and very bad comunication. Not accepting faults always try to make customer faulty.
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Mahesh73747
        from Pune, Maharashtra
        Oct 21, 2013
        Resolved
        Report
        Copy
        Resolved

        Address: Rajkot, Gujarat

        I had taken a two wheeler loan from Family Credit on 2011 (23 Installments). On September 2013 all my 23 installments paid by me. But again this month (October 2013) my bank account is deducted with one more installment by Family Credit. When I went to check this matter at Family Credit office in Rajkot, Gujarat, the office was closed for permanent.

        I am afraid that what if my bank account again deducted by family credit next month. I am afraid that what if Family Credit is fraud company.
        Aug 14, 2020
        Complaint marked as Resolved 
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          T
          tanveer98
          from Mumbai, Maharashtra
          May 31, 2013
          Resolved
          Report
          Copy
          Resolved

          Address: Karnataka

          HI SIR

          I TAKEN THE LOAN FROM THEM BIKE LOAN AGREEMENT NO 1320480 I TOLD PUT THE CHEQUE ON 15TH BUT THIS FAMILY CREDIT THEY PUTTING ON 5TH I REQUESTED TO PUT ON 15TH BUT THEY ARE AGREEING AT ALL I REQUESTED BEFORE 5 DAYS HOPELESS PEOPLE NO SENSE OF MANNER TO SPEAK FOR CUSTOMERS HARSH SPEAKING AND VERY HOPELESS SERVICE PLZ LEAGAL AGAINST THEM THEY ARE NT GIVING FREE OF COST THEY ARE TAKING INTERSTED MORE .FAMILY CREDIT LIMITED HOPELESS IN INDIA I SPOKE TO MAIN BRANCH THAT IS KOLKATA HOPELESS PEOPLE
          Aug 14, 2020
          Complaint marked as Resolved 
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            C
            Chetan Lashkari Prajapati
            from Indore, Madhya Pradesh
            May 28, 2013
            Report
            Copy

            Long time taking to provide NOC (3 Months)

            Address: Indore, Madhya Pradesh

            I am Chetan Lashkari, it is regarding the NOC letter of below mentioned vehicle:

            Registration No. – MP 09 SM 9850
            Engine No. – JC44E541415
            Chassis No. – ME4JC448FC7414005
            Vehicle – Honda Activa (Model 2012)

            I bought this vehicle from Shyam Honda Dealer (Annapurna Road Indore) in June 2012.
            I was looking for finance when I was planning to buy the vehicle but...
            +1 photos
            Helpful
            10 other people found this review helpful
            10 found this helpful
            1 Comment
            Report
            Copy
            J
            jyotisman
            from Mumbai, Maharashtra
            Apr 12, 2013
            Resolved
            Report
            Copy
            Resolved

            Address: Kamrup Metropolitan, Assam

            I HAVE BOUGHT A MOTOR CYCLE OF BAJAJ MAKE PULSAR 150 ON 25 ARPIL 2011 WITH A HELPING LOAN BY FAMILY CREDIT AT GUWAHATI BRANCH. AT THE TIME OF GETTING THE FORMALITIES OF THE LOAN THE REPRESENTATIVE CONFIRMS ME THAT THE LOAN TENURE OF MY LOAN IS 20 MONTHS AS PER MY REQUEST. I HAVE ALREADY PAY THE INSTALLMENT OF THE LOAN FOR 20 MONTHS. BUT NOW THE FAMILY CREDIT PERSONNEL FROM KOLKATA CONTACT ME OVER PHONE AND ASK ME TO PAY ANOTHER 4 NOS OF EMI. WHEN I ASKED THEM THE REASON THEY CLARIFY THAT THE TENURE IS FOR 24 MONTHS INSTEAD OF 20 MONTHS. HOW THE TENURE IS GETTING CHANGED EVEN AFTER I HAVE SIGNED IN THE DOCUMENTS FOR A TENURE OF 20 MONTHS? PLEASE HELP ME IN THIS REGARD.

            JYOTISMAN NATH
            [protected]
            Aug 13, 2020
            Complaint marked as Resolved 
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              B
              BSHAKILA
              from Mumbai, Maharashtra
              Mar 23, 2013
              Resolved
              Report
              Copy
              Resolved

              Address: West Bengal

              I HAVE TAKE TWO WHEELAR LOANBY HONDA ACTIVA IN PRASNA MOTORS TROUGH FAMILY CREDIT LOAN AMOUNT RS 30000/ ON 5/8/2009.MONTHLY EMI RS 18600.I HAVE LAST EMI PAID ON 5/7/2011 TOTAL EMI 24 MONTH


              NAME B.SHAKILA
              LOANAMOUNT RS 30000
              EMAIL [protected]@GMAIL.COM
              EMI RS 1860
              LAST EMI 5/7/2011
              LOAN NO 409953
              Aug 13, 2020
              Complaint marked as Resolved 

              Family Credit — without information deposit the cheque

              Hello Friends,

              As i have availed Personal loan in one of the branch in Kanchipuram district,Tamilnadu.

              I used to repay through my bank. And i paid cash through Family credit representative, once i got transferred on my profession.

              By last month Family credit has presented the cheque for Rs 62,000/- which more than actual loan amount in my bank. Already i have paid the loan for some extend. The cheque has been returned by our banker without honoring it.

              Now Family credit claims that i have to pay entire 62,000/- ( already paid 12,000rs amount along with interest)

              See this kind of cheating / un professional approach is executing by Family credit.

              The state or national consumer forum has to take this type of harassment into serious action and do necessary relief for the consumers.

              Is there any possibility to complaint in consumer court while the legal notice has received from Family credit? Kindly any one suggest on this.
              Chennai.
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Dilip Kumar
                from Mumbai, Maharashtra
                Mar 16, 2013
                Report
                Copy

                NOC Required

                Address: East Singhbhum, Jharkhand

                Respected Concerned Authority,
                Good Morning Sir,
                I am Dilip Kumar Choudhary, s/o – Mr. Raj Kumar Choudhary, Hold. No. – 146: Block No. – 3: Shastri Nagar: Kadma: Jamshedpur: Jharkhand. Pin-831005 as my present and permanent correspondence address.
                Sir,
                My details are as follows:-
                Customer Name: - Mr. Raj Kumar Choudhary.
                Customer Address: - Hold. No. – 146: Block No. – 3: Shastri Nagar:...
                Helpful
                7 other people found this review helpful
                7 found this helpful
                Write a comment
                Report
                Copy
                Ysrinivas Rao
                from bhubaneswar, Odisha
                Mar 6, 2013
                Report
                Copy

                Address: Khordha, Odisha

                I take a auto loan from ur family credit bank as on jan 2009, 5th day of every month installment of Rs. 3327.00 is colleced by bank. upto current date all my installmnent paid by me. but after that bank executive called & harrased me & telling me that my chequ was bounce. If it is not stop, i take legal action against family credit bank.

                Gurubari Nayak
                orissa secretariat
                bhubaneswar
                I have the same problem with Family Credit in Rajkot.

                I had taken a two wheeler loan from Family Credit on 2011 (23 Installments). On September 2013 all my 23 installments paid by me. But again this month (October 2013) my bank account is deducted with one more installment by Family Credit. When I went to check this matter at Family Credit office in Rajkot, Gujarat, the office was closed for permanent. I am afraid that what if my bank account again deducted by family credit next month. I am afraid that what if Family Credit is fraud company.

                I don't know what to do.

                Please help somebody.
                Dear sir,

                My name is LITIN TIE i have availed your family credit loan from Hyderabad financed for my Two Wheeler and Finance Executive who have delivered me the bike i submiited ny all documents including my check leaves with the ECS form and i clearly mentioned that my due date should every month on 7th but the shocking news is that they have sent me the welcome letter on 04 dec 2013 when checked it i come to know that my due date is on 5 th of the month, i told clearly that my salary will credit on every month 7 th thus my ECS got bounce and there was no remainder in my mobile through sms or call then i have called the Toll free number i have spoke to Anitha, sobha nearly 4 times there is no proper solution from their end they have committed that they will arrange a call back from the SALES MANAGER they given the complaint number :377
                but nearly 4 days no one turned up till date i request the higher authorites to look into the matter other wise please cancel my loan and sactioned me a new loan or change me the due date to 7 TH OTHER WISE please take back my bike and give the Down payment return any way i have spoke to the Lawyer he suggested me that if there is no response no need to pay any EMI file an case againt the Famliy Credit finance LTD in consumer court to get the justice .
                YOURS FAITHFULLY
                LITIN TIE
                CONTACT NO:[protected]
                Helpful
                Found this helpful?
                2 Comments
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  ramanjobhunt
                  from Banswara, Rajasthan
                  Feb 12, 2013
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Central Delhi, Delhi

                  FAKE FRAUD CALLS FROM FAMILY CREDIT.

                  Consumers across the country report that they're getting telephone calls from people trying to collect on loans the consumers never received or on loans they did receive but for amounts they do

                  not owe. Others are receiving calls from people seeking to recover on loans consumers received but where the creditors never authorized the callers to collect for them. So what's the story?

                  Point 1.
                  ___________
                  There are few things to consider, regarding this .
                  1.it could be fraudters using the name of Family credit , an organisation which gives loan
                  2. Family credit , the real organisation is really messing it up. calling wrong people, with wrong phone numbers. They should post on public platform in case they are not related to this scam.

                  Now==>
                  1. I got a call from this number => [protected] and told to call up on [protected].
                  I was also followed up with a real looking message from FMLYCRD.

                  Peculiar things were-
                  No mention of my Name,
                  My account number,
                  My bank name etc.
                  Wierd instalment amount.

                  Notice the actual Family Credit website http://familycreditindia.com/ says
                  ==> FamilyCredit Limited has been acquired by L&T Finance Holdings Limited
                  To Contact us:-
                  Call: 1800 – 3011 – 6688 (Toll Free)
                  E-mail: [protected]@familycreditindia.com
                  We sincerely apologize for the inconvenience.

                  ==> The toll free number is different.!!

                  I some how feel these SMS and phone calls are a fraud , using an existing companies name and coaxing to call people on a wierd toll free number - "[protected]."

                  Point 2.
                  __________________
                  The Federal Trade Commission (FTC), the nation's consumer protection agency, is warning consumers to be on the alert for scam artists posing as debt collectors. It may be hard to tell the

                  difference between a legitimate debt collector and a fake one. Sometimes a fake collector may even have some of your personal information, like a bank account number. A caller may be a fake

                  debt collector if he:

                  1.is seeking payment on a debt for a loan you do not recognize;
                  2.refuses to give you a mailing address or phone number;
                  3.asks you for personal financial or sensitive information; or
                  4.exerts high pressure to try to scare you into paying, such as threatening to have you arrested or to report you to a law enforcement agency.
                  If you think that a caller may be a fake debt collector:
                  ==>Ask the caller for his name, company, street address, and telephone number. Tell the caller that you refuse to discuss any debt until you get a written "validation notice." The notice must include

                  the amount of the debt, the name of the creditor you owe, and your rights under the federal Fair Debt Collection Practices Act.
                  If a caller refuses to give you all of this information, do not pay! Paying a fake debt collector will not always make them go away. They may make up another debt to try to get more money from

                  you.

                  Stop speaking with the caller. If you have the caller's address, send a letter demanding that the caller stop contacting you, and keep a copy for your files. By law, real debt collectors must stop

                  calling you if you ask them to in writing.

                  Do not give the caller personal financial or other sensitive information. Never give out or confirm personal financial or other sensitive information like your bank account, credit card, or Social

                  Security number unless you know whom you're dealing with. Scam artists, like fake debt collectors, can use your information to commit identity theft – charging your existing credit cards, opening

                  new credit card, checking, or savings accounts, writing fraudulent checks, or taking out loans in your name.

                  Contact your creditor. If the debt is legitimate – but you think the collector may not be – contact your creditor about the calls. Share the information you have about the suspicious calls and find

                  out who, if anyone, the creditor has authorized to collect the debt.

                  Report the call. Contact the FTC and your state Attorney General's office with information about suspicious callers. Many states have their own debt collection laws in addition to the federal

                  FDCPA. Your Attorney General's office can help you determine your rights under your state's law.

                  Point 3
                  ___________
                  How to deal with this.
                  If they are fraudsters, and you are sure, deal strictly.
                  1. do not call back.
                  2. If you get many calls
                  Change your number
                  3.If you get threatning calls
                  Fight upto them, they are cheaters trying to scare you, take you personal identities, bank ac number etc.They can do nothing.
                  Instead, tell them to take the matter to court, file a case , instead harassing on the phone.I am sure.They will back out and focus energies somewhere else.
                  4.If still persists
                  in extreme case,resort to police.
                  However, this is India and no justice , police will harangue you themselves, better avoid.
                  5.In case they come home.
                  Be ready with assistance, beat the hell out of them. Take pictures.

                  Spread the message before many o[censored]s are robbed.!!
                  Aug 13, 2020
                  Complaint marked as Resolved 

                  Family Credit — Unwanted calls and call for money

                  Hi Team,
                  I have buyed a bike on Loan from Swastik moters (bhandup) and paid 30 thousand as down payment and rest all was on loan from family credit

                  The issue which i am facing is

                  1)I have a installment of rs 1923month and my loan payment which was about to start from month of June-09 the problem is i have been calling them for asking the date on which cheque will be coming in bank so that i can keep money i never got a date or Month details from them and suddenly got a cheque in my bank and 350 Rupees was deducted from my account

                  2)I thought its ok got a call from them i told that send a executive and take the money but again the cheque was deposit with out my knowledge in the same month and again 350 rs was deducted from my account

                  3) for a installment of 1923 i have already spoiled my bank statement and already 700 are deducted ...

                  4)from June till date i have payed all the loan amount for almost a year know but still i get a letter at my house asking for setellment of the amount with interest for the first month

                  5)when ever i got a call asked them that i am not going to pay any intrest and what about 700 rs deducted from my account the only answer i got was they will talk with there manager and call me back ... but that never happend and still i get those letter with increasing intrest amount..

                  Please Note that i have payed rest all loan installment on time other then first ..

                  Please Suggest..


                  Regards,
                  Kulbir singh
                  +91 [protected]
                  Sir/ M'am,

                  This is with reference to my Loan Account No 321670 taken from your financial institution which is attached to my Savings Bank Account for ECS.

                  The problem that I am currently facing is that once an ECS is cleared, I recieve a call from your centre saying "ECS bounced for lack of Funds" whereas on actual checking I find that the payment has been cleared.

                  Such calls are really bothersome and I think they hold no background.

                  Request you to look into the matter and do the needful.

                  Regards,
                  Ravi Bhatia
                  RESPECTED SIR


                  Subject :Binod tiwari collection manger familycredit ltd a big mess at ludhiana office need your attention please .

                  RESPECTED SIR

                  I have grievance complaint against binod tiwari collection manger in ludhiana office .

                  I am sorry to say that i have never seen such a corrupt officer in my life .the characteristics are.
                  1. He used to take bribes in settlement casess

                  2.In case of surrendered vehicles instead of selling these through bank, he sells by himself at higher rate & earns to profit.
                  3. He has his own recovery agency undertaking parallely name harsh enterprises.
                  4.He is more biased to agencies who stand by himself in his misdeeds.I have brought in notice of mr. bjinder deswal but there seems no change at all.

                  5. I have many more things to reveal anyway kindly note whatever i have mentioned above are not words only i even audio recordings have proof of each my word.i can produce when demanded .
                  I part of your organization family credit ludhiana.who is desiccated to work honestly to earn bread for my wife &children .but now binod tiwari has t hrown all o[censored]s in darkness of hunger.now i am unemployed since i refused to be dishonest .
                  I have strong faith in my heart that you will listen to my grievances &definitely the mers in ludhian office by binod tiwari remove be

                  looking forward to your reply & appropriate action
                  YOURS SINCERELY


                  A SUFFERER FROM BINOD TIWARI
                  Helpful
                  Found this helpful?
                  3 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    badge
                    from Mumbai, Maharashtra
                    Jan 24, 2013
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Nagpur, Maharashtra

                    Dear Sir,
                    If we are finance two wheeler in your company, then what time period wellcome kit will be issue on my postal address, if time period is beyond , what legal action will be taken against Family credit company.
                    Plz, help i am waiting your reply.
                    Thanking you,
                    Subhash
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    Dear Mr. Subhash,
                    Greetings from FamilyCare!

                    Requesting you to kindly provide the following details at [protected]@familycreditindia.com so that we could process your request

                    Loan holder’s full name:
                    Date of birth:
                    Fathers’ / Mothers’ Name:
                    Full Address:
                    Loan No.:
                    EMI:
                    Contact No:
                    Product:
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      ashishlakwani
                      from Mumbai, Maharashtra
                      Dec 29, 2012
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Mumbai Suburban, Maharashtra

                      Ashish Lakwani (S/o Late. Harilal Lakwani)

                      Mulund West, Mumbai 400082

                      Dear Sirs

                      POOR SERVICE WITH BAD WORDINGS

                      I understand that my payment is 12 days late, but that doesn't mean I am defaulter !!. Since last 2-3 days your executives are calling me up for payment and that too was agreed that payment will be made on 24Th Dec 2012,MONDAY BEFORE 11 am. I just called up your office (+91 [protected]) to update me with the necessary amount of payment with settlement of the loan as only 2 months payment was pending for end-up. But the person on the other-side replied me after certain probe that "TERE BAAP KO CALL KARTA HU"

                      Call was made by me on 22nd dec 2012, 3:45pm from number [protected]

                      I need a reply in return ,that Is this the way to talk ?
                      And its already informed that loan is on my fathers name and my father has died 1.5 years back.
                      I had attached the copy of my loan summary for your further query's



                      Yours faithfully

                      signature
                      Ashish Lakwani



                      And this was the mail which was sent to [protected]@familycredit.com and even it was sent on your website FEEDBACK column
                      but even after 7 days no response is received

                      So today, I called up your toll-free number for my revert they said that revert is been done
                      but here are the screenshot attached of your FAULTY commitments
                      Call today was made from number [protected] to[protected] and had a word with Ms.JYOTSNA and she made assure that will be getting revert shortly

                      But, as of now because of this whole thing spl that agressive comment from your executive FAMILY CREDIT IS WORST IN SERVICE INDUSTRY

                      Thank You
                      Ashish
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      Dear Mr. Ashish Lakwani
                      Greetings from FamilyCare!

                      We regret for the inconvenienced caused, we request you to visit our Mumbai branch to meet with our collection manager regarding your complaint.

                      Yours Sincerely,
                      FamilyCare
                      Help at hand

                      FamilyCredit Limited
                      Technopolis, 7th Floor, Wing – A
                      Plot No 4, Block BP
                      Sector - V, Saltlake
                      Kolkata - 700 091
                      Toll Free Helpline:[protected]
                      Fax: +[protected]
                      [protected]@familycreditindia.com
                      www.familycreditindia.com
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        Mohan Babu
                        from Pune, Maharashtra
                        Nov 6, 2012
                        Report
                        Copy

                        Address: Bangalore, Karnataka

                        Hi

                        Loan number-804664

                        i took a bike loan from family credit i agent who recommended the family credit was cool initially for about 1 year i didn't have any problem and later it started

                        1.when i wanted to change my postal address and my bank account number change they are showing me the hell
                        i have sent several emails and called up the family care several times but up till now my problem is not solved from past 1year,i am ready to pay the loan correctly but family care is not ready to take it and want me to pay penalty for their old jamana procedures
                        2.the agent in call center responds always very rudely, and i am not getting sufficient information..if i ask for supervisor they always say he is not available and he cannot speak,i cannot transfer.. and we got to wait for atleast 30minutes to speak with family care agents..
                        3.if i wanted to know more details, the call center agents say. contact your local centers..which 3 hrs away from my place..and i hardly get leaves to visit other places
                        4.when i call up the local centers..they are really scary if i want to pay the emi the manager will ask us to transfer the amount to his bank account and he will take care if i ask why they will ask us to visit local center.
                        5.once i have paid about 5000 rs as emi for which i still didn't get any bills for it.when asked they won`t give the right information and say i have to visit the local center and i stay very far away from the bangalore local family care center and family care facilities are really poor and some 1942 style..
                        wait hours in the que on toll free numbers.
                        always call center say--server down,
                        local agent say-traffic jam and today i cannot come, and
                        suddenly they says i have to pay so old bills which i haven't paid
                        never respond to emails


                        Thank you
                        T Mohan Babu
                        [protected]@gmail.com
                        [protected]
                        Dear Mr. T Mohan Babu,
                        Greetings from FamilyCare!

                        We would like to inform you that, we had received your mail on 11th July'12 and 6th November'12 and replied on 13th July'12 and 8th November'12 respectively.

                        As per our record your last EMI date is 5th May'13. We suggest you to maintain sufficient funds in your account before your installment date to avoid penalties.

                        We request you to retain payment receipt in case of any cash payment, please contact our collection manager regarding the same.

                        Moreover, as per your discussion with our Branch FamilyCare Ofiicer currently the issues has been resolved.

                        For further assistance please write to us at [protected]@familycreditindia.com.

                        Yours Sincerely,
                        FamilyCare
                        Help at hand

                        FamilyCredit Limited
                        Technopolis, 7th Floor, Wing – A
                        Plot No 4, Block BP
                        Sector - V, Saltlake
                        Kolkata - 700 091
                        Toll Free Helpline:[protected]
                        Fax: +[protected]
                        [protected]@familycreditindia.com
                        www.familycreditindia.com
                        SOCIETE GENERALE GROUP
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          avisekds576
                          from Kanpur, Uttar Pradesh
                          Oct 8, 2012
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Nadia, West Bengal

                          Dear Sir/Madam,

                          Ref : Loan No. 649090 & Product : TW.
                          A/C. Abhishek Das.
                          ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

                          With reference to the above I taking a two wheeler loan of Family Credit Ltd, company at Krishnanagar, Nadia (W.B.) branch. I agree to pay the total amount with their interest of 24 installment. Unfortunately I failed a inatallment on august, 2012 otherwise 22 installment already paid on due date. I Promise to pay the total dues within agreement date. Their recovery agent Mr. Tapan Ghosh misbehave & painful disturb with me for the collect that due installment. He is not co-operate with me. So, I request to him kindly allow me the some time for make the paymet.

                          Please treat the matter as soon as posseble for your valuable customer.

                          Thanking you,

                          Yours faithfully,
                          Abhishek Das,
                          S/o. : Ramu Das,
                          Vill : Sukantapally,
                          P.O. & P.S. : Gangnapur,
                          Dist. : Nadia – 741233.
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Dear Mr. Abhishek Das,
                          Greetings from FamilyCare!

                          We would like to inform you that your banker has returned your payment instruments due to insufficient funds, we request you to visit our branch and meet with our representative regrding resolution of your grievences.

                          Yours Sincerely,
                          FamilyCare
                          Help at hand

                          FamilyCredit Limited
                          Technopolis, 7th Floor, Wing – A
                          Plot No 4, Block BP
                          Sector - V, Saltlake
                          Kolkata - 700 091
                          Toll Free Helpline:[protected]
                          Fax: +[protected]
                          [protected]@familycreditindia.com
                          www.familycreditindia.com
                          SOCIETE GENERALE GROUP
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            sasikumar D
                            from Perumbavoor, Kerala
                            Oct 3, 2012
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Thanjavur, Tamil Nadu

                            Hi to every one am Sasikumar D Residence at Thanjavur . Have Applied Two Wheeler Loan on Family Credit Bank . The History of Process Submitted On 22.09.2012 Afternoon And at the same day have paid Initial Amount . Next Day Have Submitted Photo . Ok Have Accepted One day Mistake by Me . At least They want to Process Loan. Really Am Suffered and cheated . They Told on 01.10.2012 Sir Chq Ready in Tricky Branch , If You Ready Can Collect at Tricky Branch. K Accepted and went to tricky on 01.10.2012 By Two Wheeler at 6.15 . IN that Office They are Telling Sir Small Mistake Name Mistake in chq . Really am Telling worst Service . I Need Solution For Problem. Money is not Matter But Response to Human is very important

                            Thanks & Regards
                            [protected]
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Dear Mr. Sasikumar D,
                            Greetings from FamilyCare!

                            We would like to inform you that your Loan Account is closed in our system and NOC is in process. We would request you to kindly visit our branch office with your photo ID after 20 working days to collect your NOC.

                            Yours Sincerely,
                            FamilyCare
                            Help at hand

                            FamilyCredit Limited
                            Technopolis, 7th Floor, Wing – A
                            Plot No 4, Block BP
                            Sector - V, Saltlake
                            Kolkata - 700 091
                            Toll Free Helpline:[protected]
                            Fax: +[protected]
                            [protected]@familycreditindia.com
                            www.familycreditindia.com
                            SOCIETE GENERALE GROUP
                            Hii sir my name is komatigunta baby sarojini i have cleared all emis please give me clearence or give me contact number of vijayawada branch so kindly solve this issue.
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              Nitin Rajput
                              from Delhi, Delhi
                              Aug 28, 2012
                              Report
                              Copy

                              Address: Uttar Pradesh

                              I had opted for Family Credit finance facility on my purchase of a Yamaha motorcycle on December 2011. Being a customer and borrower of Family Credit I understand it is my obligation to clear all my dues at the stipulated time. and from dec 2011 to till now i m paying my loan installments on time .However I deeply regret for having failed to do so for this current month, ie. august 2012 owing to some personal problem. I comite to pay both august and september months payment before 6 th of September.

                              I had assured their customer care executive who had called me a couple of times regarding the same that I'll clear the due amount in cash in their regional office as soon as possible. But I am questioning, Does their rule book also include interfering into their customer's personal life?! I admit I am a defaulter for this month and I am also ready to face dire consequences if I fail to clear my dues. But I will definitely not welcome rude behavior from their customer care executive.
                              I can't believe I'm being insulted for a paltry amount of rupees 2500. I am deeply hurt by the caller's behavior. We aren't beggars. For such a small amount I wasn't expecting a crude hassle from their employee. they had no right to insult me on personal grounds which has deeply hurt my feelings. THEIR CUSTOMER CARE EXECUTIVE HAVE NO MANNERS HOW TO TALK WITH THE CUSTOMERS . they are using abusing language .So kindly guide me what can i do .
                              Also right from the purchase date I haven't yet received their promised welcome letter nor a copy of the loan agreement. I have asked for the same many time they asked me to come Calcutta and pickup from dere. Please have a look into it and do the needful. Thank You.
                              Dear Mr. Nitin Rajput,
                              Greetings from FamilyCare!

                              We would request you to kindly visit your nearest Family Credit branch office and contact with our collection manager regarding your request with the detail of that said phone call.
                              Also requesting you to kindly mail us with your Agreement number so that we could send your repayment Schedue in your mail id. Our mail id:- [protected]@familycreditindia.com

                              Yours Sincerely,
                              FamilyCare
                              Help at hand

                              FamilyCredit Limited
                              Technopolis, 7th Floor, Wing – A
                              Plot No 4, Block BP
                              Sector - V, Saltlake
                              Kolkata - 700 091
                              Toll Free Helpline:[protected]
                              Fax: +[protected]
                              [protected]@familycreditindia.com
                              www.familycreditindia.com
                              SOCIETE GENERALE GROUP
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                J
                                jijodv
                                from Thiruvananthapuram, Kerala
                                Aug 12, 2012
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Chennai, Tamil Nadu

                                I had taken a Bike Loan in Family credit for my Apache through Akshaya motors on 8/7/2010. Tehtenure is for 12 months and I have completed paying it on 10/7/2011. However, I havent received my NOC yet to my home address.

                                Despite multiple tries calling, there is no response from the customer care as it continues to ring and no response in that number.

                                Agreement No: 591978
                                Name : V Balaji
                                Product : 2WH
                                Financed Amount : 47500
                                E-Mail : [protected]@gmail.com
                                Last EMI Paid : 10/7/2011
                                Amount : 4216
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                Dear Mr. V Balaji,
                                Greetings from FamilyCare!

                                We would like to inform you that, as per your discussion with our Cashier, the NOC will be handed over to you after 10 working days. Kindly contact our Branch office regarding the same.

                                Yours Sincerely,
                                FamilyCare
                                Help at hand

                                FamilyCredit Limited
                                Technopolis, 7th Floor, Wing – A
                                Plot No 4, Block BP
                                Sector - V, Saltlake
                                Kolkata - 700 091
                                Toll Free Helpline:[protected]
                                Fax: +[protected]
                                [protected]@familycreditindia.com
                                www.familycreditindia.com
                                SOCIETE GENERALE GROUP
                                NOC for the completion of Loan - Not received
                                i had taken a Bike Loan in Family credit for my Apache through Rudra automobiles on 06/06/2013 Tehtenure is for 20 months and I have completed paying it on 11/02/2013. However, I havent received my NOC yet to my home address.

                                Despite multiple tries calling, there is no response from the customer care as it continues to ring and no response in that number.

                                Agreement No: 818448
                                Name : amit das
                                Product : 2WH
                                Financed Amount :22000
                                E-Mail : amitdas.[protected]@gmail.com
                                Last EMI Paid : 11/02/2013
                                Amount : 5863
                                Helpful
                                Found this helpful?
                                2 Comments
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  B
                                  Bhaskhar
                                  from Madurai, Tamil Nadu
                                  Apr 28, 2012
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Chennai, Tamil Nadu

                                  Good Evening
                                  Iam bhaskar from ayanavaram i had taken two wheeler loan at family credit on Aug 2008 ,out of 23 EMI i had paid 19 EMI's still they are not giving my Original RC book and i conformed that the RC book had recived by the bank peoples at the shoe room at adayar and went to the family credit branch and meet Mr Rajenderan he said that bank is not reponsible for the lost of RC book the bank people had last my original RC book and i made complaint to family credit customer sevice but there is no responce,some un autirised persone are coming to residence to seize my vehicle that to early morning ,some people coming to children school by following me while i leave my children at scholl,last 6 months back iwent to Chengelpet with my family 6 person blocked me at the road to take my vechicle
                                  I want this problem to be sloved take necessary acton
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Dear Mr. Bhaskhar,
                                  Greetings from FamilyCare!

                                  We would like to inform you that your RC is not at our branch, we request you to kindly visit our branch and meet with our collection manager regarding this issue.

                                  Yours Sincerely,
                                  FamilyCare
                                  Help at hand

                                  FamilyCredit Limited
                                  Technopolis, 7th Floor, Wing – A
                                  Plot No 4, Block BP
                                  Sector - V, Saltlake
                                  Kolkata - 700 091
                                  Toll Free Helpline:[protected]
                                  Fax: +[protected]
                                  [protected]@familycreditindia.com
                                  www.familycreditindia.com
                                  SOCIETE GENERALE GROUP
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    H
                                    herbertanthony
                                    from Avadi, Tamil Nadu
                                    Apr 18, 2012
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Chennai, Tamil Nadu

                                    Dear sir,
                                    Loan no : 957193,

                                    This loan was started from Dec 11, due to signature mismatch, first cheque got reversed, which i paid cash and settled the dec due,
                                    From Jan onwards the amount was transferred through ECS till march 12,which i personally went to Citi bank and started the ECS process.


                                    In April your executives called me that ECS amount is not transferred due to sign mismatch, I checked in CITI bank, there reply was we have not received any request from family credit for ECS till now, i tried calling executive no proper feedback.

                                    Mr. Prasad manager Connection called me said ur amount is not settled, I asked him to mail the details, he was not ready to send,
                                    This manager Prasad was asking me to pay to amount through cash,and threatening that else will take the bike u will be the looser.


                                    Once again i called ur person Mr Prasad, manager Connection, after checking with CITI, he confirmed me that he had received the report of Dec 11 sign mis match,
                                    More over there is yet no proper feedback on april ecs status, i have sent my email id for feedback on this.


                                    I need proper explanation to pay cash personally.

                                    Please have a look in to it and give me proper feedback...
                                    May 10, 2019
                                    Complaint marked as Resolved 
                                    Don't take
                                    Dear Mr. Herbert Anthony,
                                    Greetings from FamilyCare!

                                    As per our conversation with you over the mail we are looking into your matter and following up with the concerned branch. Once we receive the confirmation from concerned branch we will get back to you soon over your mail address.

                                    Yours Sincerely,
                                    FamilyCare
                                    Help at hand

                                    FamilyCredit Limited
                                    Technopolis, 7th Floor, Wing – A
                                    Plot No 4, Block BP
                                    Sector - V, Saltlake
                                    Kolkata - 700 091
                                    Toll Free Helpline:[protected]
                                    Fax: +[protected]
                                    [protected]@familycreditindia.com
                                    www.familycreditindia.com
                                    SOCIETE GENERALE GROUP
                                    Prasen Jit's reply, Jul 13, 2020
                                    Plz call sir 6289019327
                                    Plz help sir
                                    Plzz help
                                    Helpful
                                    Found this helpful?
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit