[Resolved]  Fashion And You — online fraud

I have ordered for 4 different products from a website called as www.fashionandyou.com. I made the entire payment but initially received only one product(cheapest among those). Then after making not less than 30 calls I was told that the products will be dispatched soon and then i received a package. But I was shocked to see that there was only one product in it. Now after making not less than 50 attempts to reach them I was told that they do not have any stock with them. So when I asked for refund I was told that I will be getting my money only in the form of gift voucher forcing me shop with them again. Even after expressing my severe dis-interest in shopping with them they very arrogantly replied that thats the only option left for me. Even when I warned them of taking this issue to consumer forum the relpy was " No problem at all, please go ahead" and here I am seeking justice.

I should say that this is my most disappointing experience in my online shopping spree of 3 yrs.

To all those who are shopping with please stop doing it right away or some day or the other you are going to face the similar or even bigger problems. Its only because of such fraudulent companies many genuine websites are facing problem in India since people are losing their faith in online shopping.

So people please be careful about such websites
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 


Hi Tarun

We truly regret the concern.

However as already informed that we had sent a person for the return pick up but the courier guy was unable to get in touch with you. Please be informed that we are arranging a pick up on an urgent basis.

For your future queries, please write to [protected]@fashionandyou.com or contact us on our customer care no.[protected].
Team Fashion and You
Order #285805

It's been a more than a month, where FNU owe me stuff worth 4000. I have been calling them nearly everyday, trying to figure what happened. Every day I'm put to a new CSR, who tells me that the matter will be resolved in 24 hours. Whatever money I might have "saved", I'm now spending on making calls and being put on hold for 15 minutes.

Now, I'm in a state where I dont care about the goods. If I get my money back, I'll be more than happy.

FNU: Try ordering something from Perfume2Order or Yebhi. You might learn a few lessons.

Fashion And You — non delivery of products

I am lodging this complaint as I really tried my best to sort out my issue with this online shopping portal fashionandyou.com, and they have mentally harrassed me and eaten up my money and say that they have delivered all the good which was a 7 peice luggage set, out of which they delievered three and now refusing to do anything about it.

I have been tracking this with them for the last 5 months and they kept pronmising me, and suddenly refused to acknowledge me day before. I have all the record of the emails.

please help me!
Fashion and you delivered a defective Wespro e -pad collected payment of over Rs 9, 000/- Despite several complaints and promises over past three monhts to have it replaced they have failed to deliver fraudulently. A criminial complaint of cheating must be lodged with the Delhi police as well as proceed against them in the consumer court.

Nimisha Sara Philip
I completely agree that F&U is a Total Fraud Company. Even i a made the grave mistake of ordering a Swatch Watch from F&Y upon hearing good reviews from a Colleague of mine. I got the Watch within 2 Weeks but in a Non-working Condition. I had them pick-up the Courier back hoping that i will get a working watch the next time. But they sent the same Non-working Watch again. Since then, i have sent numerous E-mails and made multiple Calls to them. Every time all they have to say is that we have escalated the Issue and the Pickup will be done within 72 Hours. But that never happens. Thankfully, the Amount was only 700 Odd Rupees. But still, it is a Loss for me. I have always been against Online Shopping. This is the first time i went for it and am repenting big time. Everybody should boycott Fashion & You and file a Case against them for cheating numerous people.
when I started ordering, the first few got to me in a matter of days, not even weeks. then it stopped totally. I have 6 orders that are now older than 4 weeks. 2 orders are as old as 6 weeks. And the worst part is their service at the customer support center. They keep saying that they will send the order in 72 hrs time, but that never happens, and there is never any update. It is indeed frustrating to deal with them. I have now stopped placing any further orders with FNU. My advice to everybody considering to shop with fashionandyou.com is DON'T DO IT!!!

Fashion And You — Sending SMS in spite of unsubscribing

I am receiving SMS daily from this company called fashion & you. I sent a mail to them requesting them to stop the msgs. I got a revert saying, allow us 3 days to process your request. I waited, again the msgs continued. Again i sent an e-mail asking them to stop their msgs. Again i got the same mail seeking 3 more days time.

I had warned them, this is the last time i'll be requesting them and i'll take further action if they don't stop their SMS.. But again day after day i am receiving their msgs every morning..inspite of sending several request mails to stop the same. I even told them that i am registered on DND. Still, there's no action taken from their end, and i am receiving SMSs from them every day. What is the use of registering for DND when companies don't check before sending msgs.???

The company's website is www.fashionandyou.com. I would recommend ppl don't register with them, they keep disturbing you every time.

Reema Lalan
Its a scam.. they give us the worst quality goods.. It looks duplicate and I was shocked when i got my order delivered.. It is not at all branded.. Everythings duplicate . The display images look good on website but the final product deliverd is as useless as dung. You know what i mean..

Fashion and You — Delivery of Defective Product

I ordered a saree from fashionandyou.com. The product I received is defective as the saree is of shorter length less than 5.0 mts. Being a silk saree it's no way possible to use it. I called at the customer care but all in vain they just tell me they can't do anything as it's the size provided by the brand, Whereas I cross checked for 100 times the avg length of the saree floats between 5.5 - 6.0 mts. I complained about the same but there is no response they further provided us with a number on which one can register the defect in the product but the numbers provided were not in use both the numbers were switched off.

It was the worst experience as far as online shopping is concerned I will neither shop nor recommend for shopping with fashionandyou.com to anyone.
I am sick and tired of calling the FnU guys.
They assure a friend invite voucher of Rs 1000, but for my friend's first purchase (322194), the amount is not creditted yet, even after 2 months now.
My order has not reached me yet... its been more than a month.

I am tired of calling the customer care guys but, nothing happens... Im going to leave it now and make sure that i make NO MORE transactions... and I make it a point that ill tell this to asmany people i can.

Fashion And You — Credit back my money !


FnU promises to credit Rs. 1000 on friend invite. The friend i invited, made her purchase(322174) and the product was delivered. But till date I donot have that 1000 Rs creditted. I have called the Customer Care like 1000 times... each time waiting for 10/15 mins and all they say is that they will do it in the next 72 hrs.

I would really like to know when this 72 hrs would come in REAL.
Im really pissed off with their service.

Not to mention, my order 295561 was ordered more than a month back. and i have NO CLUE where it is!

I made a big mistake making some more purchases in the last month. I will just see as to what would happen to them and then QUIT FnU. I will make sure that no one i know would commit the same mistake !

Fashion And You — getting Emails

they are sending me emails everyday i have unsubscribed from there hundred times i am fed up of these [censored]ing emails just [censored] this ciompany
i totally agree with u i am also the victim of getting sms & emails after unsubscribed. just tell every1 about this company.
i placed an order like ages back, then it was in transit, calls, in- transit, more calls, in- transit.. and one day i got a mail saying that the brand was unavailable. no problem i understood the situation and took it practically, but what the problem is that the payment i made has not been yet pushed back to my account till now, after like months. i tried calling but never got thru. my order number is 254397. if somebody of FNU is here, please see to it. rest if things go well, i'll continue shopping.
I think you are covering some issue up at your end. If the product was a seven piece luggage "set". there is no way fashionandyou.com would have shipped the 7 pieces of the luggage set separately. I think this is a fake complaint.

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    Fashion And You Phone
    +91 124 412 5000
    +91 124 490 9400
    Fashion And You Address
    Smile Campus, Plot Number 241, Udyog Vihar Phase 1, Gurgaon, Haryana, India - 122016
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