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[Resolved]  Fashion And You — online fraud

I have ordered for 4 different products from a website called as www.fashionandyou.com. I made the entire payment but initially received only one product(cheapest among those). Then after making not less than 30 calls I was told that the products will be dispatched soon and then i received a package. But I was shocked to see that there was only one product in it. Now after making not less than 50 attempts to reach them I was told that they do not have any stock with them. So when I asked for refund I was told that I will be getting my money only in the form of gift voucher forcing me shop with them again. Even after expressing my severe dis-interest in shopping with them they very arrogantly replied that thats the only option left for me. Even when I warned them of taking this issue to consumer forum the relpy was " No problem at all, please go ahead" and here I am seeking justice.

I should say that this is my most disappointing experience in my online shopping spree of 3 yrs.

To all those who are shopping with please stop doing it right away or some day or the other you are going to face the similar or even bigger problems. Its only because of such fraudulent companies many genuine websites are facing problem in India since people are losing their faith in online shopping.

So people please be careful about such websites
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Sunshine4535,

Apologies for the inconvenience caused. We have already refunded your money for the order 295561, which was cancelled due to unavailability of product. Also the two "invite friends" vouchers have been activated in your FashionandYou account. We hope you will give us another chance of serving you better in the future.

Thanks and Regards,
FashionandYou Support
Dear MeetaG,

Apologies for inconvenience caused. The part shipment of your order no 285805 was done. For the product in the order which were not delivered due to unavailability, a refund of Rs. 1854/- was processed on 21st April. We hope that you will give us another chance to serve you better in the future.

Thanks and Regards,
FashionandYou Support.
Dear Jessie,

Apologies for the inconvenience. your order no. 254397 was cancelled due to unavailability of the products and the refund was was processed on 11th May. We have also pushed a "we are sorry" voucher worth Rs. 250 in your fashionandyou account. We hope that you will give us another chance to serve you better in the future.

Thanks and Regards,
FashionandYou Support.
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Dear Tarun,

Apologies for the inconvenience caused to you from our side. A return was initiated on the defective product you had received through order no. 229239. A CC refund for Rs. 907 was successfully processed on 22 nd April regarding this order. We are extremely apologetic for the hassle you had to face. We promise that we will be serving you better in the future and hope that you will give us another chance.

Thanks and Regards,
FashionandYou Support.
Dear Tarun,

Apologies for the inconvenience caused to you from our side. A return was initiated on the defective product you had received through order no. 229239. A CC refund for Rs. 907 was successfully processed on 22 nd April regarding this order. We are extremely apologetic for the hassle you had to face. We promise that we will be serving you better in the future and hope that you will give us another chance.

Thanks and Regards,
FashionandYou Support.
Dear Tarun,

Apologies for the inconvenience caused to you from our side. A return was initiated on the defective product you had received through order no. 229239. A CC refund for Rs. 907 was successfully processed on 22 nd April regarding this order. We are extremely apologetic for the hassle you had to face. We promise that we will be serving you better in the future and hope that you will give us another chance.

Thanks and Regards,
FashionandYou Support.

Fashion and You — partial delivery

I just received one of the two kurtis I had ordered online. I am yet to receive the second kurti. I ordered my products on 31st May. It has been 5 weeks but no news of the second kurti. When I posted this complaint on their facebook page, I did not receive any reply.
Dear Vandana JJ,

Apologies for the inconvenience caused. We were unable to retrieve your details from our system from the data provided above. To resolve the issue, we would need to know the specific information about your order (order no., date etc) or a contact number to get in touch with you. Please provide the same.

Thanks and Regards,
FashionandYou Support.
Dear Champakd,

Appologies for the inconvenience caused. We were unable to pull out any details about your order from the information you have provided above. Please provide some more specific details like order no. or contact information so we can resolve your issue as soon as possible.

Thanks and Regards,
Fashionandyou Support
yes i agree with him it's a SCAM
Dear Sumita,

Apologies for the inconvenience caused. Please provide us the specific information about your order e.g. order no. or contact no. so we can help you resolve your issue.

Thanks and Regards,
FashionandYou Support
Dear Shib4u,

Apologies for the inconvenience. We have pushed a store credit of Rs. 1011/- in your fashionandyou account. We hope you will give us another chance of serving you better in the future.

Thanks and Regards,
FashionandYou Support
Dear Shib4u,

Apologies for the inconvenience. We have pushed a store credit of Rs. 1011/- in your fashionandyou account. We hope you will give us another chance of serving you better in the future.

Thanks and Regards,
FashionandYou Support
Dear Dev,

Apologies for the inconvenience. As we deliver the products only after the sale is closed. Sometimes, a delay on the manufacturer's or supplier's part may also result into delay of delivery.

We were unable to trace your order from the details you have mentioned above. Please provide us with specific information about your order (order no., contact information) so we can resolve teh issue.

Thanks and Regards,
FashionandYou Support.
Dear @vanshikap,

Apologies for the inconvenience caused. We were unable to track your order from the details that you have provided above. Please provide us with specific details (order no or contact details) so we can traceyour order and resolve the issue.

Thanks and Regards,
FashionandYou Support.
Dear @sunshinedaff,

Apologies for the inconvenience. We were unable to track your order using the information provided by you above. Please mention any specific details (order no. or contact no.) so we can recognize and resolve the issue.

Thanks and Regards,
FashionandYou Support
they will not call you till u call them 100 times

Fashion And You — Worst services by fashion and you

Baught a product from this well established fashion house and after receiving the same due to sizing issue i dispacthed back the same and after so many reminder's and calls and wrritin compalints no positive revert and response received from them.. every time i commited by them that i would get my amount back with in 72 hrs but even after struggle of 72 days i am not bale to get back my amount .
I am also going through a similar experience. Placed order with Fashion and you, order# 514042. Already paid by credit card on 15/6/2011. Still have not received the products. No response to emails sent from one week. I have purchased from at least 5 online stores. This is the first time I am going through this torture. Hope these messages will save others...Somen
Dear @Madhuman,

Apologies for the inconvenience. According to our records, the refund regarding order no. 185297 was processed through cheque refund on 11th March. We deeply regret the hassle you had to go through and hope you will give us another chance to serve you better in the future.

Thanks and Regards,
FashionandYou Support.

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