[Resolved]  Fashion And You — online fraud

I have ordered for 4 different products from a website called as www.fashionandyou.com. I made the entire payment but initially received only one product(cheapest among those). Then after making not less than 30 calls I was told that the products will be dispatched soon and then i received a package. But I was shocked to see that there was only one product in it. Now after making not less than 50 attempts to reach them I was told that they do not have any stock with them. So when I asked for refund I was told that I will be getting my money only in the form of gift voucher forcing me shop with them again. Even after expressing my severe dis-interest in shopping with them they very arrogantly replied that thats the only option left for me. Even when I warned them of taking this issue to consumer forum the relpy was " No problem at all, please go ahead" and here I am seeking justice.

I should say that this is my most disappointing experience in my online shopping spree of 3 yrs.

To all those who are shopping with please stop doing it right away or some day or the other you are going to face the similar or even bigger problems. Its only because of such fraudulent companies many genuine websites are facing problem in India since people are losing their faith in online shopping.

So people please be careful about such websites
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Aug 13, 2020
Complaint marked as Resolved 
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Fashion And You — Refund not given even after 4 months

i placed an order for tie and got some weird shoes delivered on Jan 20th..
order number 220697 after that for last 4 months i have been trying to get the refund money back but to no avail.. till last week the phone number for customer service was working and was told yet again to wait till tuesday for the check but today the number is not active and i havent recd the money yet.. No one has bothered to call me back

Please help

Gift items — Fraud about Fashion and you

I have purchased three items with a total of 675INR through my netbanking. I also have the bank statement about that deduction. After 3 weeks they have sent the material as COD. As the addressee was different, he was forced to pay the amount for which I have already paid the amount. I have also contact with them over phone but nothing has happed till date. Please be aware never buy anything from fashion and you with early payment.

Fashion And You — non-delivery of orders & poor customer service

An advice for all those thinking of shopping online on www.fashionandyou.com!

this website will tempt u like anything for their products. but pls never fall prey to it.
i had my order booked in the first week of march'2011. but till date, nothing has been delivered.

On writing, a number of e-mails to the support, they always say that the product will be delivered within 72 hrs. But these never arrive.

Added to it, they cancelled two out of three items of my order, saying that the materials didnt pass the quality check!!!!!

forget contacting them over phone/ writing on their wall in facebook, etc., these are totally non-responsive. on facebook, they reply that the support will contact you within 24 hrs. but the call never comes!!!! and make a call, u shall always be put on hold,,,,,their numbers are always busy!!!!
This looks like a fake complaint to me, posted by a competitor. As per my experience, Fashionandyou.com has seen an impressive growth over the last year and their customer care services are also improved over this time. Only last week I had some issue regarding the sizing issue of the product received, but the customer care took care of the matter very promptly and the product was collected from me after 3 days. Please stop maligning fashionandyou.com's name by posting such fake complaints.
Mr. Devang P, this is not a fake complaint. may be in your case, u didn't face any difficulty. Henceforth, kindly do not be so prompt in making such comments

Fashion And You — Fraud website ~ Scammers

I placed orders on Fashionandyou.com Around 2 months back . The delivery time shown on their website is 3-4 weeks, therefore i kept quite for 4 weeks ( though no ecommerce website takes 4 weeks to deliver
products nw a days )

Once 5-6 weeks passed , i start calling their customer care number[protected] , everytime i called i was commited delivery in 3 days and a new complaint number was given everytime.....but till today i havent recieved any product from them...

This website is a scam site i think that shows low prices of products to trap customers, once u pay u r on mercy of god..........i think their delivery time 3-4 weeks is a way to pass chargeback period.....

So, anyone planning to buy on this website , must remain very careful and better to buy on ebay.in where u will get the products in ur hand within 7 days or ur money back.

FashionAndYou — wrong product dispatched

HI

I purchased a perfume from fashionandyou.com and instead of sending me the women's perfume they have now despatched me the men's version. It was a gift for my sister and it ruined it entirely....

Now since i didnot call them in 3 days( i called after a week ) because the gift was opened then....they are syaing their policy pertains them to return a purchase within 3 days....

1) Wrong order sent would mean that they need to replace it any time
2) There was no call made to me or any other information which was passed to me in detail that the return policy is 3 days.
How am i as a consumer supposed to understand that 3 days is the limit.

request your help to take care of the issue

Fashion And You / Iphone 3gs — Wrong model supplies

Hi,

I ordered an iphone3GS from fashionandyou but have received an iphone 3G. Although the site displayed and mentioned sale of iphone 3GS at the time of purchase, my order history is reflecting purchase of iphone 3G. The entire amount was paid in advance before delivery on the guarantee of the product displayed on the website.

It is really disappointing that after being a regular customer I have been provided a wrong product at a price of a more expensive model.

Request you to look into the matter and help.


Regards,

Puneet Thadani
Order No. 3006969
Dear Sunanda,

Apologies for the inconvenience. We were unable to track your order from the details you have provided above. Please provide more details about your order (order no., order date etc.).

Warm regards,
FnY Support
My order number is 367752. It was Kenzo Leau Par perfume and the one ordered was women's version and the delivered is men's version.

Your call centre also have confirmed the error and have ascertained that indeed the women's version was ordered and the despatch team erroneously delivered the men's version.

Hope somebody can help resolve this issue.
F n You ... will you stop sending useless crap SMS to my mobile... i have complained you already regarding this and...nothing has been done... take an action immediately...
I agree with him... its a complete scam !
Dear Puneet,

Apologies for the inconvenience caused. We are awaiting the product sent by you, which is still in the transit. As soon as we get the delivery on our end, the refund of your order will be issued. We hope you will excuse our mistake and will give us another chance to serve you better.

Thanks and regards,
Fashionandyou Support
I placed an order with the website 1 1/2 months ago after using a voucher purchased from www.dealsandyou.com. I have not received the order until now. I called a few days back and they told me that the product cannot be delivered because of some quality issues at their end. They did not have the courtesy to inform me.

I asked them to return the voucher. It has been a week and they have not returned me the voucher. I call them twice everyday and they assure me it will be done the next day. I am tired of calling now.

Dealandyou.com from whom I bought the voucher worth INR 2500 for this fraud website is refusing to take any responsibility for the same.

With so many complaints against them ( which I hadn't seen earlier) on the internet, I wonder how they are still functioning. How many complaints are required to shut this website?

Fashion And You — Non-delivery of products

I ordered a two products (Order #426028) from www.fashionandyou.com on June 14. I received an email saying that the order is dispatched on May 25th. When I checked my order history on Fashion and You it showed me the tracking: 7517930.
But after that there was no update. After a couple of days when I again checked the order history I was surprised to see that the status for this order shows as received, where as I have not received this order yet. I checked the status of this order on Pancity website and to my surprise it has been delivered to some other location.

I have been following up with Fashion and you agents for last 15 days and have not received any solution to my issue. All they say is that the concerned department is looking into the issue.

I am really sick of following up with fashion and you and request you to please help me with my issues.

My details are:
Name : Manjulika Bajpai
Phone: [protected]
Hi Manjulika,

Apologies for the inconvenience. As per our conversation on phone your order will be delivered to you shortly. We hope you will give us another chance to serve you better.

Thanks and regards,
Fashionandyou Support
Dear Manjulika,

Apologies for the inconvenience caused. As we were unable to deliver your goods, we have refunded the amount of Rs.637.00 against the same order no. Hope you have a great shopping experience next time with Fashionandyou.com

Thanks,
Fashionandyou Support

Fashion And You Online Shopping site — Non Delivery of the product

I had placed an order on this particular site on the 22nd of may and as per the terms and conditions the product has to be delivered within 3-4 weeks from the date of making an order.My order number is 448711.There was a eyeliner and a pair of sandals.I have received my eyeliner but have not received the sandals and it is more than a month the product has not been delivered.On calling the company the executives just raise a complaint and nothing is being done.The call was forwarded to the supervisor and the supervisor was very rude and just said she would check out and when can they deliver the product.It is highly disappointing.
Dear PULKIT,

Sorry for the inconvenience caused from our side. We were informed that the part order that was not delivered got delivered to you today. Please confirm the same. We hope you will give us one more chance to serve you better in future.

Thanks and Regards,
FashioandYou Support
Fine I give you one more chance ..! but if it happens again...! then.. i cant do anythng..!

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