[Resolved] Fashion And You — A big time cheater store with pathetic customer support | |||
I had ordered Tresmode Shoe of Rs. 1384/- and an eye color pencil of Rs 320 from FashionAndYou.com on the 22nd Sept, 2010. These were delivered to me through Aramex courier on 23rd October, 2010 (Shipment number [protected]). The shoe size did not fit unlike expected. Hence, I called up FashionAndYou on the next day to get it picked up. Since then for the next 3 months, I called their customer support several times and also sent them many reminder mails but only a system generated acknowledgment of receipt of mail comes. I did not receive any call from courier to pick up my order even though the customer service people replied once or twice that they are following up with the courier company to get the item picked up. Finally on 5th January, 2010 they replied back with the address of their warehouse. I promptly couriered the item to their warehouse using BlueDart (Waybill No : [protected]) which was delivered to them on 12th January, 2010. The customer support person even confirmed the receipt of the item. Since then I have been calling their customer service daily and everytime they say that the amount will be refunded to me by store credit withing 24 hours and sometimes 72 hours. Its more than a week now and no action has been taken. As you can see, I have been continuously harassed by FashionAndYou for the past 4 months and am still fighting to get my hard earned money back for the product which I have returned to them. I have copy of all the email communication and the call recordings which I had with the customer service representatives in case you need it as an evidence/reference for this case. Their customer support number is[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
The order id referred to in the complaint is 61228
Reply
I have been shopping at fashionandyou.com since a long time and haven’t heard of such a ridiculous complaint. This kind of situation is very unlikely to happen. I am sure there was some mistake with the couriers or something. My shopping experience with fashionandyou.com has been wonderful and after I recommended the site to my friends, they have also joined the site and are really happy with the service. I think you should not turn your back on a good shopping opportunity just because of one bad experience. Give them one more try and I am sure they wont let you down. Happy shopping!
@Aliya_M: You can yourself search this website for all the complaints lodged against FashionAndYou. I am sure 100s of customers like me are not posting their complaints just for the sake of fun!
Have you ever thought why this company doesn't even reveal its office address on its website? All genuine online stores in India today reveal all possible contact information and even have online chat facitlity to hear to the customer's grievances.
Have you ever thought why this company doesn't even reveal its office address on its website? All genuine online stores in India today reveal all possible contact information and even have online chat facitlity to hear to the customer's grievances.
Dear @bdatta1981,
Apologies for the inconvenience caused. Regarding your order no. 61228, we have activated store credit for the same in your fashionandyou account. We are really sorry for the hassle you had to go through and hope you will give us another chance to serve you better in the future.
Thanks and Regards,
FashionandYou Support
Apologies for the inconvenience caused. Regarding your order no. 61228, we have activated store credit for the same in your fashionandyou account. We are really sorry for the hassle you had to go through and hope you will give us another chance to serve you better in the future.
Thanks and Regards,
FashionandYou Support
Thanks FashionandYou Support for replying so so "early" to my complaint. To let rest of the world know, here is what happened after I got the store credit from them:
1. I purchased Medivial Serving Dish (Rs. 825) and Time To Express Love Clock (Rs. 843) using the store credit and also paid Rs 100 for the shipping charges.
2. The product was shipped in time by FashionAndYou and to be utter surprise and shock, I only found the "Time To Express Love Clock" product in the parcel. There was not even a single communication from this company mentioning that they had send only 1 product. They had charged shipping charges for both the products in the order together!
3. Again the same sequence of customer harassment followed. For 1 month I kept calling and writing to them to get the money credit for product not shipped by them. At last, they only credited the product price of Rs 825 only to my account. However, They did not credit me the shipping charges for the unshipped item. :(
4. Next I used the store credit to order two items and again had to pay Rs 100 as shipping charges. It looked as if they had invented the new tactics of not shipping the items and then earning the profit from the shipping charges taken from the customer.
5. After all the tension and hassle, I finally received the two items and then vowed that I WILL NEVER EVER SHOP FROM FASHIONANDYOU.COM AGAIN.
I have kept my promise till date :) I HATE FASHIONANDYOU.COM
1. I purchased Medivial Serving Dish (Rs. 825) and Time To Express Love Clock (Rs. 843) using the store credit and also paid Rs 100 for the shipping charges.
2. The product was shipped in time by FashionAndYou and to be utter surprise and shock, I only found the "Time To Express Love Clock" product in the parcel. There was not even a single communication from this company mentioning that they had send only 1 product. They had charged shipping charges for both the products in the order together!
3. Again the same sequence of customer harassment followed. For 1 month I kept calling and writing to them to get the money credit for product not shipped by them. At last, they only credited the product price of Rs 825 only to my account. However, They did not credit me the shipping charges for the unshipped item. :(
4. Next I used the store credit to order two items and again had to pay Rs 100 as shipping charges. It looked as if they had invented the new tactics of not shipping the items and then earning the profit from the shipping charges taken from the customer.
5. After all the tension and hassle, I finally received the two items and then vowed that I WILL NEVER EVER SHOP FROM FASHIONANDYOU.COM AGAIN.
I have kept my promise till date :) I HATE FASHIONANDYOU.COM
All those of you who have been cheated in the past by this crazy website, Please write an email complaint to gurgaon commissioner of police. Please encourage everyone whom you know who have been cheated to do the same. More the complaints, its better for the victims to recoup the money. Also raise an fraud alert with your bank and CCavenues is facilitating this scam and helping loot innocent customers. Write a complaint to them as well. Fashionandyou.com seems to be ripping off thousands of innocent customers. There are numerous complaints all over google and facebook.I m a victim too.
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