[Resolved] First Flight Courier Service — Shipment not yet received | |
Hi, This is after I had follow ups with First Flight Courier service I utter my problem I am facing now. I am yet to recieve one shipment from the above mentioned courier service. I stay in Bangalore and my shipment is from Mumbai. As per shipment date it started from Mumbai on 8th of March, 2008 and today is 15th of March, 2008. I have not received my packet. I tried to call to Bangalore call center at different no, even cell phone but I have never seen such a worst pvt call center. They will not respond to your call or they will disconnect your call. So this is an issue, you will not get any help from Bangalore call center. I tried to contact the Mumbai office, some Rahul used to answer my emails and his only excuse is next day it will reach. He is unanswrable why it is delayed. Third, their site gives wrong information. As per their transit calculator, it should reach me by 10th Mach, 2008. Which is ofcourse no true in my case. I am attaching the mail conversation and the web track report from which you can understand how much they are harassing me to get my product. I even asked their CEO contact details, but not ready. I request all customer and companies who send their packets through this couriers please do not rely on them as well as their customer service. Thanks Achintya [protected] attached This is the record taken today (15/03/2008), check the dates. Consignment Numbers Consignment Number Booking Date Origin Destination Receiver Status Delivery Status Time/Reason Date ZB6446580 8-Mar-2008 mumbai bangalore Pending Scheduled For Delivery Next Day 10-Mar-2008 Consignment Number : ZB6446580 Date Serving Location Status 08-Mar-2008 mumbai Despatched from Origin 10-Mar-2008 bangalore Arrived at Destination Hub. 10-Mar-2008 bangalore Scheduled For Delivery Next Day -Mar-2008 Despatched from Hub 30-Dec-1899 mumbai Delivered back to Origin 30-Dec-1899 bangalore Consignment delivered ============================================================================= [protected][protected][protected][protected][protected][protected]--- Dear Sir, We are sorry that delivery could be done yesteday. Today consignment woul be deliver to you on priority. Sincerely, Rahul Sr. Exe - Customer Service First Flight Corporate Office. ----- Original Message ----- From: Achintya Datta To: FFCL- RAHUL Sent: Thursday, March 13, 2008 8:06 PM Subject: Re: {Disarmed} Re: {Disarmed} Documents Not received Not received its 8.00 pm now. Please send me the no., name ane email ID of your CEO. ----- Original Message ---- From: FFCL- RAHUL <[protected]@firstflight.net> To: Achintya Datta <[protected]@yahoo.co.in> Sent: Thursday, 13 March, 2008 6:28:49 PM Subject: Re: {Disarmed} Re: {Disarmed} Documents Not received Dear Sir, We communicated with our Bangalore office, as they confirmed this consignment is still out with the field staff, and positively it would be deliver today. The message has been passed to concerned branch for priority delivery. Sincerely, Rahul Sr. Exe - Customer Service First Flight Corporate Office. ----- Original Message ----- From: Achintya Datta To: FFCL- RAHUL Sent: Thursday, March 13, 2008 1:23 PM Subject: Re: {Disarmed} Re: {Disarmed} Documents Not received Thanks! But till I recieve the packet is not yet recived for me. Request to you that please update your site and dont give false interpratation to customer. You need to accept that your courier is no where near to good service. Let we all accept this truth. I think small courier service are better than you all. Atleast in a day we can recieve the domestic packets ----- Original Message ---- From: FFCL- RAHUL <[protected]@firstflight.net> To: Achintya Datta <[protected]@yahoo.co.in> Sent: Thursday, 13 March, 2008 12:25:34 PM Subject: Re: {Disarmed} Re: {Disarmed} Documents Not received Dear Sir/Madam, According to the update received from our Bangalore office, today your consignment is taken out for delivery. Sincerely, Rahul Sr. Exe - Customer Service First Flight Corporate Office. ----- Original Message ----- From: FFCL- RAHUL To: Achintya Datta Sent: Thursday, March 13, 2008 11:55 AM Subject: Re: {Disarmed} Re: {Disarmed} Documents Not received Dear Sir/Madam, Thank you for confirming the consignment number and we regret for any inconvenience caused to you. We have processed your query to bangalore, would update you shorlty. Meanwhile, please confirm your address for reference. Sincerely, Rahul Sr. Exe - Customer Service First Flight Corporate Office. ----- Original Message ----- From: Achintya Datta To: FFCL- RAHUL Sent: Thursday, March 13, 2008 11:36 AM Subject: {Disarmed} Re: {Disarmed} Documents Not received Hi, Packet not yet received. Attached your details. I think by this you can know what is the worst kind of service you provide where customer really get harassed with your shipment as well as customer service. This information I am thinking to publish in internet. Priority Consignments (Z Category) Back Consignment Numbers Consignment Number Booking Date Origin Destination Receiver Status Delivery Status Time/Reason Date ZB6446580 8-Mar-2008 mumbai bangalore Pending Scheduled For Delivery Next Day 10-Mar-2008 Consignment Number : ZB6446580 Date Serving Location Status 08-Mar-2008 mumbai Despatched from Origin 10-Mar-2008 bangalore Arrived at Destination Hub. 10-Mar-2008 bangalore Scheduled For Delivery Next Day Thanks Achintya [protected] ----- Original Message ---- From: FFCL- RAHUL <[protected]@firstflight.net> To: Achintya Datta <[protected]@yahoo.co.in> Sent: Wednesday, 12 March, 2008 11:13:57 AM Subject: Re: {Disarmed} Documents Not received Dear Sir/Madam, Thank you for writing to First flight.. Kindly provide the consignment number to check, the same consists of two/one alphabets and seven/eight digits... total of nine characters. Sincerely, Rahul Sr. Exe - Customer Service First Flight Corporate Office. ----- Original Message ----- From: Achintya Datta To: [protected]@firstflight.net Sent: Tuesday, March 11, 2008 7:47 PM Subject: {Disarmed} Documents Not received Hi, I would like to inform you that I have document yet to recieve from ICICI bank. I am not able to understand the reason behind delay. As per your Transit Calculator it should reach me within one day which is certainly not. Niether the Bangalore office is so much cooperative in customer service. When I tried to call at[protected] this number they provide me [protected] customer care no, which was busy whole day. So I was not able to know the reason for delay. I don't want to disclose myself but here it is the result of web track. Consignment Numbers Consignment Number Booking Date Origin Destination Receiver Status Delivery Status Time/Reason Date 8-Mar-2008 mumbai bangalore -- In Transit [Contact] -- -- function cl() { window.close(); } function fcs() { self.focus() } Consignment Number : Date Serving Location Status 08-Mar-2008 mumbai Despatched from Origin 10-Mar-2008 bangalore Arrived at Destination Hub. As per this record the document has reached bangalore yesterday which could have delivered to me at the latest by today which is not. It will be gratefull to all the customers if you do not provide false information on website (Transit Calculator). Thanks Achintya [protected][protected][protected][protected] Download prohibited? No problem. CHAT from any browser, without download.DISCLAIMER ================================================================================...⇄ "This email, and any attachment, is confidential to the addressee. If you have received this email and are not an authorized recipient please notify the sender and delete this message from your system. If you are not an authorized recipient you must not use, disclose, distribute, copy, print or reply on this email. Email transmission cannot be guaranteed to be secure, error-free or virus-free. Although FFCL routinely screens for viruses you are responsible for checking this email and any attachments for viruses and FFCL accepts no responsibility for any damage caused to your systems or for loss of data caused by any virus. FFCL does not accept liability resulting from errors or omissions in the content of this message following email transmission. If verification is required please request a hard copy version. If this email is of a personal nature, any views expressed are solely those of the author and are not made in the course of the author's employment with FFCL" DISCLAIMER Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 96 Comments | |
Comments
Did Nor recive the order from Wannex LC
my pan card not received despatched by first flight bill no.ZB9945646.PLZ send details of my courier.
One of the Worst customer service I have seen in my life. I tried calling the customer care, some one lifts the receiver and disconnect everytime. My courier from Standard charter bank is pending for almost a week with a comment "Customer Out of Station". I don't know whos that intellectual from this courier service made such comment without verifying me whether I'm available or not. I got a contact number from my bank and when I try that number, I always get "Switiched off" message. FirstFlight is the WORST & Pathetic service in Bangalore.
Courier sent on Saturday at 6:30 p.m did not reach the destination till monday 05:30 pm, when contacted your Faizabad office we got a reply that ' this how we work' and 'there is no set TAT of delivery of consignments'. My local courier company took a consignment at 8:30 pm the same day and delivered that at 11:00 on monday. When contacted your customer care centre and informed her about the local courier's service the response was, 'We do not compare ourself to local courier' . WITH THIS I BELEIVE LOCAL COURIERS ARE MORE RELIABLE AND FAST AND MOREOVER MUCH CHEAPER THAN FIRST FLIGHT, BEATING YOUR WHOLE CONCEPT OF SPEED, SAFETY, RELIABILITY AND ECONOMY . Atleast your contact people should be courteous if there is a lack in service.
Hi,
I was looking for some place on the first flight courier web page where I could give my feedback. This is not a complaint. Its a positive feedback. Its really good that you have a separate link where you are all ears to recieve customers complaints. I really appreciate that but you should actually develope a page where customers can give positive feedbacks too.
I had booked the consignment # A27220134 from Hyderabad on 23rd Evening and it got delivered to the addressee on 24th as expected or may be more than expected. It was a very important document and I was really happy to receive such a good service from First Flight.
I stay away from my family and therefore need to courier stuffs now and then. I have never received such great service from any other courier before. Keep it up guys. I am really happy and look forward to use your services for all future needs. Thanks a lot.
I was looking for some place on the first flight courier web page where I could give my feedback. This is not a complaint. Its a positive feedback. Its really good that you have a separate link where you are all ears to recieve customers complaints. I really appreciate that but you should actually develope a page where customers can give positive feedbacks too.
I had booked the consignment # A27220134 from Hyderabad on 23rd Evening and it got delivered to the addressee on 24th as expected or may be more than expected. It was a very important document and I was really happy to receive such a good service from First Flight.
I stay away from my family and therefore need to courier stuffs now and then. I have never received such great service from any other courier before. Keep it up guys. I am really happy and look forward to use your services for all future needs. Thanks a lot.
Dear Sir,
A Courier was booked on 29.06.08 vide C. No. A12136892 from Hyderabad to Bhubaneswar. This is suppose to be delivered on 02.07.08 itself, we are sorry to say that it is not yet delivered.When i tarcked this, it is showing as the courier reached in Bhubaneswar on 03.07.08 but still it has not been delivered.I just let u know from you, how many days your people are taking to disturb inside Bhubaneswar town itself.
Please deliver it today itself as it is very urgent.
A Courier was booked on 29.06.08 vide C. No. A12136892 from Hyderabad to Bhubaneswar. This is suppose to be delivered on 02.07.08 itself, we are sorry to say that it is not yet delivered.When i tarcked this, it is showing as the courier reached in Bhubaneswar on 03.07.08 but still it has not been delivered.I just let u know from you, how many days your people are taking to disturb inside Bhubaneswar town itself.
Please deliver it today itself as it is very urgent.
Dear Sir,
A Courier was booked on 29.06.08 vide C. No. A12136892 from Hyderabad to Bhubaneswar. This is suppose to be delivered on 02.07.08 itself, we are sorry to say that it is not yet delivered.When i tarcked this, it is showing as the courier reached in Bhubaneswar on 03.07.08 but still it has not been delivered.I just let u know from you, how many days your people are taking to disturb inside Bhubaneswar town itself.
Please deliver it today itself as it is very urgent.
Regards
Gagan
Mobile: +91 [protected]
A Courier was booked on 29.06.08 vide C. No. A12136892 from Hyderabad to Bhubaneswar. This is suppose to be delivered on 02.07.08 itself, we are sorry to say that it is not yet delivered.When i tarcked this, it is showing as the courier reached in Bhubaneswar on 03.07.08 but still it has not been delivered.I just let u know from you, how many days your people are taking to disturb inside Bhubaneswar town itself.
Please deliver it today itself as it is very urgent.
Regards
Gagan
Mobile: +91 [protected]
Ref : Your Docket No.U 79225833 dated 19.06.2008..
Dear Sir,
We may draw your immediate attention to your above referred Docket under which our Transporters M/s. Associated Road Carriers Ltd, Cuttack sent one cover containing one DD of ICICI Bank Ltd, , for Rs.70, 167/- in our favour.
Normally, it will take 2-3 days to reach the said cover at Ahmedabad. But now more than 15 days have passed from the considered time. In this regard, the undersigned had telephonic talk with your Mr.Mishra – Manager (Cell- [protected]) of your Cuttack Branch on 02/07/08, but he has no idea on it’s whereabouts. The undersigned has also contacted your Mumbai & Ahmedabad offices, but without any favourable reply nor nobody knows to whom & where the cover is sent. If every body washed out their hands in such a way and express sorry or innocence, with whom we should contact for this purpose.
Now, we can not keep this matter hang on any longer and hence we would request you to please let us know the status of the aforesaid cover within 2 days time, failing which we will be reluctantly compelled to pass this matter to our legal solicitors and First Flight Couriers itself will be solely responsible for consequences arising out of this proceedings which may please also be noted.
Thanking you, and awaiting an immediate reply per return mail.
Yours faithfully,
For EFFECT BIOTECH INC.
AMIT PATEL
(M[protected]
Dear Sir,
We may draw your immediate attention to your above referred Docket under which our Transporters M/s. Associated Road Carriers Ltd, Cuttack sent one cover containing one DD of ICICI Bank Ltd, , for Rs.70, 167/- in our favour.
Normally, it will take 2-3 days to reach the said cover at Ahmedabad. But now more than 15 days have passed from the considered time. In this regard, the undersigned had telephonic talk with your Mr.Mishra – Manager (Cell- [protected]) of your Cuttack Branch on 02/07/08, but he has no idea on it’s whereabouts. The undersigned has also contacted your Mumbai & Ahmedabad offices, but without any favourable reply nor nobody knows to whom & where the cover is sent. If every body washed out their hands in such a way and express sorry or innocence, with whom we should contact for this purpose.
Now, we can not keep this matter hang on any longer and hence we would request you to please let us know the status of the aforesaid cover within 2 days time, failing which we will be reluctantly compelled to pass this matter to our legal solicitors and First Flight Couriers itself will be solely responsible for consequences arising out of this proceedings which may please also be noted.
Thanking you, and awaiting an immediate reply per return mail.
Yours faithfully,
For EFFECT BIOTECH INC.
AMIT PATEL
(M[protected]
Ref : Your Docket No.U 79225833 dated 19.06.2008..
Dear Sir,
We may draw your immediate attention to your above referred Docket under which our Transporters M/s. Associated Road Carriers Ltd, Cuttack sent one cover containing one DD of ICICI Bank Ltd, , for Rs.70, 167/- in our favour.
Normally, it will take 2-3 days to reach the said cover at Ahmedabad. But now more than 12 days have passed from the considered time. In this regard, the undersigned had telephonic talk with your Mr.Mishra – Manager (Cell- [protected]) of your Cuttack Branch on 02/07/08, but he has no idea on it’s whereabouts. The undersigned has also contacted your Mumbai & Ahmedabad offices, but without any favourable reply nor nobody knows to whom & where the cover is sent. If every body washed out their hands in such a way and express sorry or innocence, with whom we should contact for this purpose.
Now, we can not keep this matter hang on any longer and hence we would request you to please let us know the status of the aforesaid cover within 2 days time, failing which we will be reluctantly compelled to pass this matter to our legal solicitors and First Flight Couriers itself will be solely responsible for consequences arising out of this proceedings which may please also be noted.
Thanking you, and awaiting an immediate reply per return mail.
Yours faithfully,
For EFFECT BIOTECH INC.
AMIT PATEL
(M[protected]
Dear Sir,
We may draw your immediate attention to your above referred Docket under which our Transporters M/s. Associated Road Carriers Ltd, Cuttack sent one cover containing one DD of ICICI Bank Ltd, , for Rs.70, 167/- in our favour.
Normally, it will take 2-3 days to reach the said cover at Ahmedabad. But now more than 12 days have passed from the considered time. In this regard, the undersigned had telephonic talk with your Mr.Mishra – Manager (Cell- [protected]) of your Cuttack Branch on 02/07/08, but he has no idea on it’s whereabouts. The undersigned has also contacted your Mumbai & Ahmedabad offices, but without any favourable reply nor nobody knows to whom & where the cover is sent. If every body washed out their hands in such a way and express sorry or innocence, with whom we should contact for this purpose.
Now, we can not keep this matter hang on any longer and hence we would request you to please let us know the status of the aforesaid cover within 2 days time, failing which we will be reluctantly compelled to pass this matter to our legal solicitors and First Flight Couriers itself will be solely responsible for consequences arising out of this proceedings which may please also be noted.
Thanking you, and awaiting an immediate reply per return mail.
Yours faithfully,
For EFFECT BIOTECH INC.
AMIT PATEL
(M[protected]
sir we have recieved a couriar by first flight etawah office but this parcel has dameged and some goods has been lost but delivery boy not accept this. we complaint in etawah office by fhone but manager not accept this & took back couriar
pad no w12167301
thanks
mohit bansal
pad no w12167301
thanks
mohit bansal
useless service, no callcentre number, after 5.30pm no way to contact them, web tracking dosent show consignmrnt status, but directs it to web based form for complaint. think twice before you give your important documents to them.
if service industry n srvice concept forget not any compromise secondly now a days multicrore turnover firstflifht
courier company they dont any care of any walking customer or few bill credit party.
courier company they dont any care of any walking customer or few bill credit party.
Dear two dokit number not recive.
1, Dockit no. i21899437 Dated 29.10.07(Gurgaon To New Delhi)
2, Dockit no. i21261069 Dated 17.11.07(Gurgaon To New Delhi)
1, Dockit no. i21899437 Dated 29.10.07(Gurgaon To New Delhi)
2, Dockit no. i21261069 Dated 17.11.07(Gurgaon To New Delhi)
our client (Manisha Industries) has send the courier on dated 14/07/08, from Rudrapur till date we had not received.
hi
This is to inform you that i have not received the document sent by Tax dept dispatched on 10 of July 2008 airway bill no ZB1296180, I contacted customer care but they are disconnnecting the call, so please guide me as to wher i have to collect the above document .
Waiting for ur reply
This is to inform you that i have not received the document sent by Tax dept dispatched on 10 of July 2008 airway bill no ZB1296180, I contacted customer care but they are disconnnecting the call, so please guide me as to wher i have to collect the above document .
Waiting for ur reply
sir my letterhadbeen sent through youby icici bank on1august I have not recived it tilldate my courier no. was 55967937
i want to know delivery report of my courier
Dear all,
I am Branch Head, IDBI Bank Ltd, Dimapur Branch, Nagaland -797112.One of our Kolkata Branch office use to send percels/packets regularly through your courier. So far there was no problem . Your Dimapur office promptly delivered those packet . As a matter of I was considering o[censored]sing your courier for my outbound mails.
Recently, one of my Kolkata colleagues called up me stating that all the packets/percels sent to me by them had been returned to them with the remarks " Refused to accept" . Then I talked to your Dimapur people . According to them, parcels/packets were returned to the consigner because the address carried post box no. There was an instruction from the corporate office not to deliver consignment that had post box no.
What is this ? How do your policy stop delivery but not the accepting packets/parcels with post box no. in the address ? We strongly protest this . Do you think it's a fair trade practice by any standard ? Why do your co accepts consignments which you cannot deliver ? Because of your this act, our customers faced the hardship and we suffered lost of reputation.
Your Dimapur people who have been delivering mails/parcels to us for a long period simply return our packets 4-5 days contineously without bothering to inform us . It, s very shocking .
We demand for an official appology from your side for displaying at our notice board
rgds
k.sanjay singh
I am Branch Head, IDBI Bank Ltd, Dimapur Branch, Nagaland -797112.One of our Kolkata Branch office use to send percels/packets regularly through your courier. So far there was no problem . Your Dimapur office promptly delivered those packet . As a matter of I was considering o[censored]sing your courier for my outbound mails.
Recently, one of my Kolkata colleagues called up me stating that all the packets/percels sent to me by them had been returned to them with the remarks " Refused to accept" . Then I talked to your Dimapur people . According to them, parcels/packets were returned to the consigner because the address carried post box no. There was an instruction from the corporate office not to deliver consignment that had post box no.
What is this ? How do your policy stop delivery but not the accepting packets/parcels with post box no. in the address ? We strongly protest this . Do you think it's a fair trade practice by any standard ? Why do your co accepts consignments which you cannot deliver ? Because of your this act, our customers faced the hardship and we suffered lost of reputation.
Your Dimapur people who have been delivering mails/parcels to us for a long period simply return our packets 4-5 days contineously without bothering to inform us . It, s very shocking .
We demand for an official appology from your side for displaying at our notice board
rgds
k.sanjay singh
SIR
YOU DISPPCHED MY PAN CARD THROW FIRST FLIGHT COURIER ON 17-JUN-2008 AIRWAY BILL NO ZB0099874 BUT I HAVE NOT RECVD TILL NOW SO PLZ TAKE A PROPER ACTION.
THANKING
DEEN DAYAL
CONTACT NO.- [protected]
[protected]
YOU DISPPCHED MY PAN CARD THROW FIRST FLIGHT COURIER ON 17-JUN-2008 AIRWAY BILL NO ZB0099874 BUT I HAVE NOT RECVD TILL NOW SO PLZ TAKE A PROPER ACTION.
THANKING
DEEN DAYAL
CONTACT NO.- [protected]
[protected]
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K.J. Enterprises — Delivery Status of your parcel not known
Had sent one Package Laser Thermometer to M/s. Sky Gourmet Catering Pvt Ltd, GMR Hyderabad International Airport Ltd, Shamshabad RAnga REddy Dist, Hyderabad vide EM[protected] IN dated 16.04.08 and our client has informed that they have not received the same.