First Flight Couriers Complaints & Reviews

ON 10-3-10 OUR CO.RELIGARE SECURITIES LTS HAD SEND US 3 CHEQUES FROM NEHRU PLACE ,DELHI TO SHAHDARA,DELHI BRANCH OFFICE THROUGH FIRST FLIGHT COURRIER VIDE POD NO.D11455092 WHICH WAS DELIVERD BY ITS STAFF SOMEWHERE ELSE ON 11-03-10.INSTEAD OF REPEATED PHONE CALLS/COMPLAINTS AT PHONE NOS.28822515 & 32060682, I AM GETTING ONLY ASSURANSES NOT THE COURRIER.

Sir,
It is to bring to your notice that I had parceled things to my daughter through First Flight Courier Services on 2nd Feb,2010 consignment no.J42477994 from gorakhpur to pune but it wasn't delivered till date and when tried to contact at the regional office of pune i got a very poor response.Now the situation is they are not even picking my call.so i was left with no other options but to complain you.kindly pay attention to the same.
Thanking You,
Your faithfully
K. M. Dubey

I ordered a mobile phone on naaptol.com on the process of cash on delivery from nalgonda.they delivered the product to me from first flight courier services(c/no is LB0753720). I received the parcel on[protected] at nalgonda.i gave money to courier person and i opened that before the courier person i found that there is no mobile in it, i found only charger and car charger and pouch in it. I asked the courier person what can I do now then he replied that he can not return my money. back .he told that he raises a complain to his higher authorities that I did not receive mobile phone in the parcel and I also gave a written complaint to first flight courier on[protected] but they did not gave me any replay until[protected]

I ordered same mobile phone again on naaptol.com from nalgonda on the process of cash on delevery.they delivered the product to me from first flight courier services(c/no LB0786631) i went to courier office to receive. When I saw the parcel i noticed that the seal condition is different compare to which I received the parcel on[protected] (c/no is LB0753720).
the seal condition of the parcel which i received on[protected] (c/no is LB0753720). was broken and reseald.before it delivered to me at nalgonda.

The main issues are
The consignment LB0753720 destination is showing at Hyderabad but I received that at nalgonda. The consignment LB0786631 the destination is showing at nalgonda. Both consignments are showing different destinations in first flight courier website .both is ordered by me from nalgonda and both are delivered to nalgonda.
The seal condition of the both consignments different. Where as both parcels came from the naaptol.com&same product

I mailed the above information to first flight courier higher authorities .they did not send me any return mails

The poor quality of first flight courier services caused me loss of my money 4200 rupee

First flight courier customer care number (Bangalore[protected] if we are calling this number, each time the call will be answered by an IVR. Post that we will be kept in hold for a while stating "your call is important". After that we will get a prompt saying "All our executive are busy,kindly call back".

For each call we will be charged & out of 20 or 30 call it might connect to an executive. And finally once the call is connected the service is so pathetic you will end up on Consumer complaint site.

HDFC Ergo sent docs from Mumbai to Pune --( 200 Kms dist) on 16 Feb 10 thro' FIRST FLIGHT COURIERS..The courier Co returned the article saying that they could not locate My Address.They did not call nor make any effort to find the place.We have been staying at this address for 45 years --have been receiving letters bills regularly.The location is in the town and not far away or remote.
2. Sheer laziness and unprofessionalism at it's best.In spite of sending mails no reply from First Flight. The Pune Office was contacted by me--they said they would ring back in 05 Mins on 18 FEB --I am still waiting on 20 FEB for their call !
3. This is the SECOND such incident IN THE LAST TWO MONTHS ! FIRST FLIGHT HAS PROVED THAT IT IS ONE ONE OF THE WORST COMPANIES !

i running booking agent for firstflight courier in salem district located in tamilnadu state,when iam asking
the commision amount to the account section they are saying foolish answers to us and to sutup the mouth, the courier sent by us with coustmer saticfication is not despacted porperly,so kindly make any arrangement to stop this courier company this is one of the froged company in india

I was supposed to be receiving Sodexho Vouchers worth Rs 1300 and I-Card through a courier sent via First Flight Couriers Pvt Limited from Pune to Delhi.
However I did not receive the Sodexho Vouchers in the Parcel I received.
I lodged a complaint in the First Flight Pune Office but unfortunately there is no response and they are not answering phone calls.
The Consignment Number of the Courier is M24520415
Please look into the matter annd take necessary steps.


Regards
Deepak Malpani

I have won a gift from smsfi.com for which deleivery is to be made from First flight courier service and I have to pay 500 Rs. against the same. The consignment arrived in here a few days back, but the delievery boy never showed up in my apartment and your person call me saying that the delivery boy turned back accounting for no availability in the apartment. I have double checked from security also as no one has arrived for the same.
The person from the courier rudely answers that I have to take the courier manually from 101, O-block sec-12,noida or he will return it back.

Hi,

I have send one courier to wardha maharastra from vikholi mumbai, my Consignment Numbers
is B62352262.
From last 6 days it is laying in Nagpur office.
Can anybody tell me which it will reach to destination(wardha).?

Regards,
Milind Alaspure
[protected]

Respected Sir, on 4th of december i placed a courier from Bhandarkar Road(Pune) to Kanpur of First Flight Courier service and today i.e. 14th january 2010 they told my boss that they misplaced our 64 gb corsair voyager flash pen drive which had very confidential data of our firm for the last seven years and all the project reports o[censored]pcoming projects in the next two years.at this point of time price of the pen drive is not considerable and we want compensation for loosing our valuable data.

Date: 06/01/2010

To
The Head,
Consumer Forum Complaint Section
India
Subject: Loss of consignment sent from Kolkata to New Delhi.
Dear Madam/Sir,
This is to bring in to you your notice that I Sarnath Chowdhury had sent a (Cotton Blazer) through courier by First Flight vide Consignment No: E47170027 on 12th December 2009 from Kolkata to new Delhi. The same consignment has not yet reached the destination and neither has been reported back to the local office. After repeated request I was neither entertained by the local Franchisee nor by their Sales manager. After asking for help on the same matter I was refused for any support rather was told that it may take two months time to solve the matter , either I can wait or else can go and make complains wherever I want. Though I am getting transferred to Mumbai for my official work I am leaving on 11th January 2010 from Kolkata and henceforth won’t be in a situation to the chase the matter regularly.
The material was sent to my cousin for his marriage ceremony and I was defamed as it was not delivered on time. Even the material costs Rs.3500/- was not mentioned in the consignment receipt.
Kindly accept my request and look in to the matter on priority.

Regards,

Sarnath Chowdhury
59, Bungalow, Barrack Road
Barrackpore, Opposite Army Base Hospital
Kolkata – 700120.
Mobile # [protected].

Dear Sir,

Name of courier ; First Flight Courier , Chennai, tamilnadu
Customer care number :[protected]

Consignor Number : C91415304

Sender : M Suthanthira Rajan, Chennai

Consignee : Mr. T R Thangavelu, Tiruchencode.

Date of booking : 21/12/2009

Promise for delivery : Before 22/12/2009 evening.

Date of receipt by Salem : 21/12/2009

Till now status as in transit. Not yet delivered. Urgent document to be submitted at Bank by me before 23/12/2009. I have met heavy loss because of this delay.

And also what is the procedure to take necessary action towards this loss. Please advice.

I had booked a parcel through Firstflight to Bidadi, Bangalore on 18.12.2009. The address which I wrote on the parcel was correct with pincode, even the person who gave me the receipt mentioned the name correctly. Next what this person did in his records he mentioned it as Baddi instead of Bidadi, on checking the status online on 19.12.2009 it showed me the place as Baddi, I immediately went to the place where I had booked it but the guy said it doesnt matter, coz I have written the address properly on the parcel. Still I called up the RHO in Kolkata who said that they will mail and see, till evening there was no response, I again called but same reply. Next day being Sunday, I called again on Monday when they gave me so many numbers, each one giving a different number, I had to call them in Bangalore, Kolkata, Delhi and even Baddi, still I dont know what is going to happen to my parcel, they dont reply to emails, only they say we r looking into it kindly call back later and then the concerned person is either on leave or his system is not updated. They dont pick calls on their personal phones. I fail to understand that when next day itself I had informed them about the mistake and they had supposedly mailed their counterparts in Delhi still my parcel went on to Delhi and from there to Baddi. If this is not irresponsible, then what is?

Sub:- Loss of valuable item NOKIA N 97 Mobile in transit from
sealed consignment

Dear Sir,
M/s First Flight Courier Services, Mumbai is a one of the premier institution in domestic and international courier services in India. In a good faith, I was booked one sealed consignment containing one NOKIA N 97 Mobile set and cloth for Son-in Law as NEW YEAR gift from JAMSHEDPUR First Flight Regional centre to SHAKTINAGAR (UP) destination vide consignment No. U 13126975 on dated 14.12.2009. The said consignment was delivered so late i.e. on 18.12.2009 in partly broken condition. After opening of packet, it is noticed that the NOKIA N 97 Mobile set was missing from the packet. The details are as under:-
Set No. MEZ [protected] Purchased value: Rs. 30,160/
Colour: Black Date of Purchase:- 11/12/2009 Nokia dealer: M/s Surya Shop No.D-2/3, Ravi Bhawan, Sharda Chowk, Raipur (CG).
It is requested to please investigate and and recover of the lost NOKIA N 97 Mobile set during transit.
Early action in this regard is solicited.
With regards,
Yours faithfully
( Dr. Markandey Keshari )
Consignor

In the site of Income Tax Department, it shows that My PAN Card has been delivered on 27 Nov 09 on my address but still I have not received my pan card.

Note
In the NSDL site it shows that my pan PAN Card delivered vide First Flight Courier Pvt Ltd Airway Bill No. B55526866.

My co. M/s. DSPL sent me Sodexho coopans of Rs. 7500/- against Docket no. M24545103, thru First flight courier , But the First flight person delivered empty envelop at my end.I have mentioned on there Docket and registered the complain at there Chandigarh office, But I did not get setisfactory reply fm. there end.
Pl. see that matter and arange back my Sodexho coopans.
Thanks and Regards
Lalit Soneja

Dear Sir/Madam,

I have not receipt my 02 consignments :-

(i) B55508393 dated 11Nov 09
(ii) B55497090 dated 01 Dec 09.

I have contacted your customer care helpline and they have made the statement that it has been delivered in the drop box whereas it is suppose to be delivered to individual, or in case of any problem the customer to be contacted before delivery. It is further to be investigated .my contact no is [protected].
Regards
Commander J K Singh

sir
they have sent me email that i have won 750, 000 great britan pound they have sent me a email now they r asking me to pay money . sir can i pay or not Arvind kumar yadav now shall i do now. sir i m very confuse. i paste the massge they give me.[protected][protected] hrs 7 days week.

Hi Customers
This is to bring to your kind attention towards Horrifying experience from First flight couriers kollam branch, I have sent a parcel to thrissure SBI Vvallachira Branch on 27 oct 2009 and via first flight couriers. POD no is H23936067. Unfortunately the parcel does not reached the destination and their response have been pathetic and horrible .
The parcel didn’t reached the destination and I already lost around 4 hours (around 2 days) by calling their irresponsible officers @ kollam branch who always promise to call back . I have already called the kollam branch more than 12 times. I have recordings of few conversations which should establish the fact the branch admitting kerala segment is on strike and they are operating service thru Professional Couriers. I made around 12 Phone calls for it). Imagine the cost involved and trauma .
attaching their online system to tract consignment
Consignment Number Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Status
Time/Reason Date
H23936067 27-Oct-2009 kollam kollam In Transit[Contact]
-- --
Consignment Number : H23936067
Date Serving Location Status
27-Oct-2009 Kollam Despatched From Origin

True evidence of mismanagement I have sent kollam to trissure but its shown as kollam to kollam. They explained that they are sending it by professional couriers kollam branch.
They made lot of vain Excuses for delay in delivery,Like Staff is on leave and they don’t know About a leading bank (State bank of India) situated at trissure. Finally they agreed that they delivered to wrong person. After making complaints one guy called me and said the parcel is with him for last 3 days he is traveling by bus so that he cant reach all places in time and he didn’t get time to deliver it I think they are not organized deliver parcels and shutting down kerala operations. Its pathetic to agree that local headoffice @ kochi is closed they are operating thru professional couriers. Theyw ere reluctant to hand over my call to Manager or give TVM Head office contact numbers . I strongly believe they may have steal the parcel if I didn’t enquired about that .
Such irresponsible acts of the First flight branches are quite dis-heartening never matches the credibility which First flight is having a worldwide reputation, it really damages the image of First flight in my mind. It’s a pity that a company like First flight has such a pathetic system in operation which fails to take an action for such simple issues. Better say close your kerala Branches or hand over the business to capable hands
I am bringing the above said facts to your knowledge with a request to stay away from first flight couriers & take suitable steps to secure your parcels., I wish to bring to your attention that the filing of a complaint by me against First flight Couriers in this matter before the Consumer Court, Kollam is also in progress.

Above consignment was delivered on 6-2-2009 at my residence A 1/10, Mirabai Road,Durgapur by first flight courier .The courier pack, which was having a marriage invitation along with dry fruits was tempered &all the dry fruits worth Rs400/- were taken out &the pack again closed with ffcl tape disfiguring the consignment no. The complaint was lodged with Durgapur office ,regional office &also with head office of first flight. 7 times REMINDERS were sent by MAIL to all local as well as regional kolkata &head office , but inspite of the investigation &confirmation of tempering with consignment ,till date no REPLY has been received from ffcl for compensation of (cost of material+courier charges) amounting to appox RS 500/-. This is an example of customer service by a reputed courier service . V.K.CHOPRA (M-[protected])