[Resolved]  Flipkart — delayed and damaged

Address:Chennai, Tamil Nadu

Dear Sir,

I have ordered ( order no :OD[protected]) Videocon 32 LCD TV with Flipkart.com on 7th Oct 2012, after several follow up for 15 days, i got delivery on 24th Oct 2012 late evening. Next day I have called technician to fix it, while switch on, we found cracks on the display. immediately I have made complaint to FLIPKART, so far no answer from them.
Kindly advise.

Brgds
G.Suresh
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Aug 13, 2020
Complaint marked as Resolved 
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Naaptol.com — damaged shipment

This refers to order no 1686110 vide which blackberry was ordered on portal Naaptol.com against COD and payment of Rs 11,198 was made to the courier company.On opening the package , To our horror, we found the following:

a) A used second hand phone.
b) Damaged screen.
c) damaged battery.
d) No CHARGER.
e) phone has a wallcomm cdma sticker which clearly shows that it is a smuggled unlocked phone and not a new black berry.

This nseems to be an open fraud by Naaptol.com being carried out openly and demanding strict legal action
I AGREE CHEATING IS CONTINUING

Letsbuy.com — Non delivery after 15 days.

I placed Order # LSB-563511 for digital camera on 01/11/2011 but it has not been delivered till now (15/11/2011), so I recommund not to purchase items from letsbuy.com
I received my complete consignment in three instalments after one month.
Dear Sir,

I ordered the a Sony - Miro model mobile on 29th Sep, 2012 for Rs. 14, 499/- from FLIPKART.COM. Received the product on 05th Oct, 2012.

But after using it for 15-20 days a display problem occurred. Whenever i capture a photo using camera a line (a colouring line of different colour each time) comes below the outline of the camera...

Again after few days, the problem of coloured line came in its home screen at the bottom means the display is containing a coloured lining bottom of the screen...

I asked flipkart to replace it as it has it's 30days replacement policy, their technical first called me and told me to send them those flickered photos & i sent it to them.

After sending the photos they told me to go to the Sony service centre & bring a DOA or a letter from the service centre that the mobile to be replaced.

Is it the replacement policy have i read or written...NO !!
The replacement policy says that...

"...What is Flipkart’s return policy?

If you have received a damaged or defective product, you can get a replacement within 30 days of delivery at no extra cost. The 30 Day Replacement Guarantee is applicable to all physical products sold on flipkart.com..."

How do I return a defective or damaged product for a new replacement?
Notify us of the damaged or defective product as soon as possible. In line with our 30 Day Replacement Guarantee, you have 30 days from the date of delivery to return the product for a replacement.

Please ensure that the product is returned in the original condition you had received it. We will send you a brand new replacement at no extra cost to you..."

And many other policies are there, but they are not adhering with their policies.

What should I do ?
Dear Sir,
till now no one has come for taking your defective piece. kindly take stern action against the persons involved for this atrociousness attitude spoils flipkart name in industry.

Best Regards
Ganapathy Suresh


Subject: Re: [ Damaged / Defective / Wrong Item ] OD[protected] from: [protected]@yahoo.com [Incident:[protected]]
To: "Flipkart Customer Support" <[protected]@flipkart.com>
Date: Friday, November 9, 2012, 4:10 PM

Dear Sir,
Till now no one has come to take the defective piece.

Best Regards
Ganapathy Suresh

--- On Fri, 11/9/12, Flipkart Customer Support <[protected]@flipkart.com> wrote:



Incident History
Response Via Email (tilak) 03/11/2012 11.03 AM
Dear Customer,

Greetings from Flipkart.Com!

Thank you for writing in.

Order ID : OD[protected]

We would like to inform you that we have initiated the process of reverse pick up from our end and the same will be done in 3-5 business days.

We appreciate your patience in this regards.
Customer By Email (.) 02/11/2012 06.15 PM
Date:[protected]:14:53


Order ID: OD[protected]

Dear Sir,
Refer below message,
No one has come for taking the defect piece. Kindly take immediate action and return my money as soon as possible.

Best Regards
Ganapathy Suresh

To:
Date: Saturday, October 27, 2012, 1:02 PM

Dear Customer,

We have scheduled to pick up the item(s) listed below as part of OrderId OD[protected]

Pickup date: Pickup will happen within next 3 days
List of pickup items:
1. Entertainment_Large : Videocon IVA32HJ LCD 32 inches HD Television
2. Contents : Remote Handset, Battery Cell, User Guide Book

Please acknowledge handover of the item(s) by signing the letter carried by our field executive. Please call our customer support team on [protected] for any clarifications.

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