Flipkart Complaints & Reviews

Please be very careful while transacting online from Flipkart. They treat their customers like dirt.
I posted a query for availability of a book and I waited for nearly 3 days for a reply. In disgust, I shot
a mail to their Customer Service team ([protected]@flipkart.com) asking them the reason for the delay. In my mail
I asked them to either acknowledge my mail or terminate my Flipkart Account for good. They replied back
stating that they would delete my account effective tomorrow. For them, acknowledging their customers'
queries is trivial and they are gladly willing to sacrifice their customers without hesitation. I had been shopping with Flipkart for 2 years
and received damaged items on numerous occassions. I ordered one item as a gift and it turned out damaged.
I was gravely ambaraased when my friend opened that gift. They replaced it twice but on both occassions
shipped me damaged products.

Please bear in mind that they treat their customers like dirt. They will never respond to your mail but will
galdly de-activate your account if you request them for it at their earliest. Well, even that they can't do properly.
They assured me deletion of my account but ended up de-activating it only.I mailed them for permanent deletion and they wrote back,
"sorry if we mentioned deletion, we can only de-activate it". This is their professionalism.

So please beware of Flipkart and think twice before transacting from them. Do it at your own risk and be ready to
receive damaged shipments on most deliveries.

Sambodh

Purchased Samsung Galaxy Tab 2 P3100 with VISA card (HDFC Bank, Visa Verified) and got email from flipkart confirming that order is completed and item shipped. Got sms from bank intimating purchase. I have not yet received the product.
Subsequently received email from flipkart asking for identity/address proof (passport, driving license, ration card, pan card).
I sent ration and pan card by email (as directed).

Flipkart Customer service is claiming non-receipt of my repeated emails with these documents. I have repeatedly confirmed the
email address with them. I have received neither the product nor refund!
Customer service is unclear of the process and unable to sort this out.
Online status of order is "payment received".

recently i ordered a book from flipkart and couple of days later i wanted to know my order status. the customer care service had given me the wrong information and have talked to me in a rude way.They were speaking from bangalore . the people whom i talked with were rakesh ,SHILPA and PRIYA.
The no. on which i talked to them was[protected] and their postal address is;
No. 447/B, 1st A Cross,
12th Main, 4th Block,
Opp. BSNL Telephone Exchange,
Koramangala,
Bangalore - 560034
Karnataka, India.
i would be highly obliged if a serious action is taken against them.
My email address is- [protected]@yahoo.co.in

sir
i'd placed an order on flipkart on 08/06/2012 with full payment paid.
but the items are not delivered till 21/06/2012.
further customer care support was also no satisfactory.
details of the order are as follws
order no. OD[protected] with all products in "in stock" status:
Vega Large Nail Clipper (Black) Delivered in 2-4 business days.
Pilot Hi-Tech Fineliner Pen Delivered in 2-3 business days.
Pilot Sl Hi-Tech Ink Delivered in 2-3 business days.
Nataraj 621 Pencils (Set of 2) Delivered in 2-3 business days.
these delivery time were mentioned on site with product detail.
five times i'd contacted customer care twice by telephone & thrice by electronic writen complain with no output.
please help me

Dis was my my 3rd order from flipkart in last 1 month n now d last for rest of d lyf.
D information provided about d product by flipkart is incomplete.. its a small size cigarette holder ( its clearly mentioned on produck packing which i got,but is not mentioned on flipkart), now i cant keep my cigarettes in it. it just a peice of crap for me..
n ya forgot to mention d arrogant behaviour of customer care of flipkart. wasted 20 min arguing to a senseless lady.

I ordered for a bag namely Be for Bag Zoli Block Print Tote - For Women (Pink) from Flipkart.com on June 7, 2012. I received the bag on June 13, 2012 (Wednesday, approximately after three working days and five complete days, against their promised within two to three business days). In the event of my absence, my mother had received the bag. On returning to the city, I checked the bag and found it to be damaged and the promotional image was quite misleading as the bag handle in reality is very short and abrupt for use. I filed a complaint with Flipkart.com immediately, which generated a response the next day (24 hrs later) via email, promising a call in this regard. But no such calls have come across. I have had to send repeated emails but no response is being generated.
Given that the purpose for which I had asked for the bag was to gift it, and the event has come and gone by. I don't see any point in taking the bag anymore. I asked for it's replacement with a set of books, for which am ready to pay the outstanding amount. Please look into the matter as soon as possible.
Order ID: OD[protected]
1.) Be for Bag Zoli Block Print Tote - For Women (Pink) ( HMBD8YR5AAEXYZ3X )

Hi,

I ordered a dell inspiron 1525 6cell battery and 65W adapter for it.That particular adapter is not charging the battery and showing "Plugged in not Charging".That adapter is not even working on other dell laptop also.
I called flipkart more than 5-6times and every time either they are transferring call here and there or misbehaving and asking for more than 24 hours to call me back.
I told to replace the adapter and check.But got no response from FLIPKART.

Waiting for response from your side so that i can get my money or authenticate working product back.
Thanks

I HAVE PURCHASED A 0.75 TON AIR CONDITIONER FROM FLIPKART.COM. DURING CONFIRMATION OF ORDER IT WAS INFORMED TO ME THAT DELIVERY & INSTALLATION WILL BE COMPLETED WITHIN 2 JUNE,2012. DEPENDING UPON THEM AND THEIR SERVICE I CONFIRMED MY ORDER FOR 0.75TON WINDOW AC ON 25TH MAY,2012. TODAY IS 10TH JUNE,BUT AC IS NOT INSTALLED YET TODAY. IN BETWEEN 2nd TO 10tH JUNE I HAVE TRIED TO CONNECT FLIPKART.COM,ALONG WITH BLUE STAR (AC MANUFACTURER) AND A BLUE STAR DEALER, INVOLVED IN INSTALLATION PROCESS FOR SEVERAL TIMES BUT NOT A SINGLE STEP HAS BEEN TAKEN BY THEM EXCEPT A COMPLAIN DOCKET NUMBER BY BLUE STAR (COMPLAIN DOCKET NO: D[protected]). I HAVE INVESTED A LOT OF MONEY WHICH IS COMPLETELY USELESS. NOW, I AM DEMANDING IMMEDIATE INSTALLATION OF AC AND AN APPROPIATE COMPENSATION, SO THAT THEY NEVER DO THIS TYPE OF WRONG THING WITH ANYONE IN FUTURE.

A SUPPORTING MAIL HAS BEEN ATTACHED WITH THIS MAIL.PLEASE CHECK IT. REGARDS, SUDIPTA GHOSH,KOLKATA

FROM:
• flipkart.com
TO:
• [protected]@yahoo.com
Message flagged
Monday, 4 June 2012 4:10 PM
Dear Customer,

Greetings from Flipkart.com!

This is with regards to your order OD[protected] for the item "Bluestar WAC 0.75 Ton - 2WAE081YB Window AC". We have raised a request with the manufacturer to have this item installed. This usually takes 48-72 hours. The reference number for this request is D[protected]. Please contact the manufacturer for any queries related to the installation and quote the mentioned reference number.

Their contact number is [protected].

Please reply to this email or call us on[protected] for any assistance.

Best Regards,
Flipkart Team

i bought a laptop 50k on may 31, flipkart gave me shipping no. of bluedart on the 1st june, which doesnt show any result when trying to track till today ie june 8.
when i contact bluedart they say , such no. is not valid bluedart shipment no.
when i try calling up flipkart i need to w8 lots of minutes to get answered, and i also email them to look into the matter 3 times, still it seems theres no real effort to fix the problem.
i think the promised delivery by flipkart in normal cities was 2-4 days, its been 8 days, with no shipping info.

I have ordered a Dell vostro laptop since 8 days they have quoted in there website it should be delivered with in 2-4 business days but not yet delivered. Being frustrated with the customer support when i call at morning they confidently say it will be delivered by the end of the day and if at evening if not delivered then it will be delivered by the next day they are being damn sure. It has become their script for the morning and evening shift. Please guys ignore flipkart.

I ordered Symphony Air Cooler (Diet Tower Cooler 22T) (Order ID: OD[protected]) from Flipkart.com.
They sent a defective Air Cooler and right from the Day 1 the cooler's cooling is not working at all.
I reported this to Flipkart Customer care multiple times but they just gave false commitments that
they will be sending a mechanic to solve this issue very soon.

I know that they are trying to pass one month duration for replacement and then they will say
that they cannot help on this.

I would suggest no one should buy any product from Flipkart, else they will suffer very badly.

Thanks.

I was place order Trump-Style Negotiation on 22 May & I have received book on 24 th May. Same day I complaint about book that was dusty & .Flipkart team give me assured me that I will get replacement with 3-4 days After. I strictly mention that delivery should be must after 1 pm that I called Flipkart on 29 May I again assured that book will get me next 2-3 days. I again call 1 June your replacement team assured me that I will get book till 7 pm, but I don't get yet. Then I again call Flipkart today 2 June replacement team have no manners how to behave with customers they put me hold on two times & after some time call was disconnected. One of that Mr.Remeshwarm. Both time they told me different reasons that book is out of stock, book was dispatched & it is delivery problem we again send you new book. Let me know what is truth it is delivery problem or out of stock? or anything else. If you don't want to give me replacement I will put that book in dust bin but don't lie with your customer like this. I am regular customer of Flipkart & this is very worst experience with me first time. If you are the right person please look for this issue detail & you can also go for recording with your customer care. My mobile no is [protected] I hope at least you will reply me.

I ordered for a few stuff flipkart.com which included a Uni-ball Fatheom pen (orange ink) on 16the May 2012. Firstly the delivery was too late (24the May) as to what they say 6-7 days on thee website and secondly thee pen ink is hardly legible. When I complained regarding thee same on 24the May via thee web-site's complaints section, NO action was taken till date.

I had booked for the delivery of a Blackberry PlayBook 16 GB tablet with online shopping website: flipkart.com against Order ID: OD[protected].

The declaration on flipkart.com says that the product will reach customer within 2-4 business days of ordering. ... (see attachment)
________________________________________________________________________________...⇄
As per the update on flipkart.com, the order was confirmed/shipped on Sat, May 19, 2012 through through:- AFL Couriers+ ... (see attachment)
Further, Shipment Tracking ID :- [protected] was given for tracking the consignment through the courier company's website: - http://trackntrace.aflwiz.com/
________________________________________________________________________________...⇄
On tracking the waybill, following details appeared: - ... (see attachment)

"Remarks : FWDD TO IXW THRU TRIDEV COD(TP SHPT) h[protected]

Total Delivered Shipments : 0
Total Undelivered Shipments : 1 "
________________________________________________________________________________...⇄
It has been 5 business days since.

There is no further information as to who to chase up for the held up shipment. I have even followed up with flipkart.com support who say that the product has already been dispatched from one of their warehouses and assured me that the courier's delay will be escalated to the right level for prompt action.

However, in all this delay, I have not been pointed to the right agency that will expedite the matter. flipkart.com on the one hand publishes on its website that the product will be delivered to customer within 2-4 business days of placing order and on the other hand does not do anything but give assurances of escalation against delay.

If, Flipkart Customer Support ([protected]@flipkart.com), is the single window available to me for redress of this issue, why are they giving excuses of courier/transporter delay? And, if so be the case, why do they not give out the contact information of the agency with which my consignment is held up, so that I may follow up personally.
________________________________________________________________________________...⇄

It is not my intention to raise a complaint against one or more agencies involved in these dealings, but, I don't know who to ask for help regarding this. Please help me get my consignment.

Thank You

Regards,
Deb Kumar Ghose
[protected]

Myself Dr Tushar M Ishnava order few things on 12/04/12 order no (LSB-992751) till date i have received dry iron which is working perfectly & Bergner 4 pcs Bakeware Set BG-2004002 in which i got broken lid of Casserole in shipment which i sent it back via FedEx India on 25/04/2012 tracking number[protected]. FedEx website showing that product was delivered on 27/04/2012 ,but till date i didn’t get any response from your side despite lodging complain six times on your customer care every time customer executive said that wait for 24-48 hrs. its so embarrassing to me.This is my last effort to solve this problem if you people not able solve then i have to lodge complain in consumer court.This is my second bad experience from letsbuy.com & shipment agency. i purchased many items till date from letsbuy.com if you are giving such service to your valuable customer then i have to think before placing order on your website again. please consider this things seriously. please do needful as early aspossible.

I had ordered Blackberry case for 9360. I searched on flipkart and saw the case pic with specification heading as BlackBerry Pocket for 85XX/97XX/93XX (Black). However now the case is not compatible for my phone blackberry 9360. I tried calling the customer support they said there is no chance of replacement or reimbursement

I had placed this order on 29th April (OD[protected]) for a Samsung galaxy Tab. Expected Delivery date was 4th May. I didnt receive it on time, so I called up the FlipKart customer care.To my surprise, I was informed that Flipkart doesn't have delivery service in my city (THANE, Maharashtra). So the order was as good as cancelled. I was told to place another order again and call the customer care again to get it sent via courier. In other words, after waiting for 5 working days, after shipping my order from Noida to Mumbai, I am being informed that the order is as good as cancelled. And that too, when I call up myself. This is absolutely not expected. I had heard great things about your service but the real experience is completely opposite. Its good that I had selected Cash on Delivery otherwise my money would have got debited and I would have been left without the product for many more days.

Letsbuy.com is the worst online retailer. I placed an order[protected] on 20th April and they sent my a wrong product(fraud???) . Despite repeated complaints (mails/calls/ tweets/ Facebook posts…u name it) they are no giving any proper response even after a week! This is harassment.

Hello Consumer’s I know we all are motivated by flip kart advertisement on Television every day and we think it’s safe to buy from them over the internet. But the reality is they will always take more the time to deliver the product, plus they will never give you the product that you order for rather give some other options and then give you something which are old stocks or etc.

Beware of FLIPKART Don’t Believe them just because of the TV advertisement

hi,

i have ordered one book in flipkart(order number :od[protected]) on 21st april but uptil now i didn't get it. i have called to customer care twice they just say that consinement has not been recieved in mumbai and it will take more one week or so it has already taken more than 10 days.
If they can't deliver product in time then why they guarantee to deliver in 2-7 days.