Flipkart Complaints & Reviews

I am yet another unfortunate customer of letsbuy.com. I have ordered a Samsung Star II Duos for my sister on November 17th. The promised delivery date was 3-5 days. When I called them after 5 days they told me that the product is currently out of stock and the delivery will be made within 1 week. But after a week when I called them they told me that the product will be dispatched within 48 hours, I waited but after 48 hours they told me to wait another 48 hours. Now after 3 days when I called them I was told that they can't guarantee nothing, of the delivery time.
How could these stupid online company stay in business with this an irresponsible crew.
If you check the attached image you can see the details.
My Phone number is [protected]

I have ordered for a samsung laptop 2 weeks ago.
But i have not received the product till now.
The customer care is also not reachable.

Dear Sir & Madam
As per your shocking demands of further demands of Bank Statement form the SBI Debit Card buyer from Fliplart on line shopping mart & its official , I am forwarding the same for your kind attention in attached scanned two files herein, as passbook-face & passbook-statement. for viewing of Shobha G, Flipkart Customer Support, "The Online Mega Store"


Regards & thanks, from Pijush Ghosh,
Fl# 515-C, Ballyganga, 398/1, G.T.Road.
P.O.Bally, Dist-Howrah,PIN 711201.
e-mail - [protected]@live.in
(Near Bally Bazar Bus Stp.)
Ph#[protected];[protected], W.B.

Dear Sir/Ma’am,

Order ID: OD[protected]

Thank you for shopping with FLIPKART.Com!

You have used the online payment option while placing this order. The payment portal has set aside your transaction for verification purposes. This may be due to some incomplete/ incorrect or invalid data that may have been submitted by you, causing a mismatch in the payment portal system. Kindly send us a copy of your latest bank statement which you used for the transaction. This needs to be forwarded to the payment portal for verification purposes. Please be assured that your statement would be strictly kept confidential.

P.S: Please be informed that we require the documents requested within 24-48 hrs, failing which we will proceed with cancellation of the order.

We would greatly appreciate a quick response from you.

Please call Flipkart Customer Support at[protected] if you have any questions.

Regards,
Shobha G
Flipkart Customer Support
"The Online Mega Store"

Ticket HistoryShobha Gowri (Staff) Posted On: 18 November 2011 02:17 PM
[protected][protected][protected][protected]

Dear Sir/Ma’am,

Order ID: OD[protected]

Thank you for shopping with FLIPKART.Com!

You have used the online payment option while placing this order. The payment portal has set aside your transaction for verification purposes. This may be due to some incomplete/ incorrect or invalid data that may have been submitted by you, causing a mismatch in the payment portal system. Kindly send us a copy of your latest bank statement which you used for the transaction. This needs to be forwarded to the payment portal for verification purposes. Please be assured that your statement would be strictly kept confidential.

P.S: Please be informed that we require the documents requested within 24-48 hrs, failing which we will proceed with cancellation of the order.

We would greatly appreciate a quick response from you.
Please call Flipkart Customer Support at[protected] if you have any questions.

Regards,
Shobha G
Flipkart Customer Support
"The Online Mega Store"

Dear Sir
i purchased one digital camera from letsbuy.com in the first week of nov 2011 i.e on 2 nov 2011 and the delivery was delayed. after that I wrote an email to them on 16 Nov 2011 for the timely delivery of the product and they told that that it will be delevered within 24 hrs. For the same I called many times to them and each time it took 30 mins to connect to them. After that i recieved an email very aptly not mentioning the sender email id using some snipper tool. the email mentioned as recipient and sender email id as my email id it self. Th email is as follows at B. Question arises here how thet got my all previuos details where i have filled complaints for the products with different companies. They have accused me mad and said i should be jailed. If they are able to extract this informatio it means they are hacking in to our email account.This is a seriuos crime. I will request you to kindly look in to the issue so that customets are not being cheated, abused and harrased by this new online shopping sites.
thanks and regard
Pradeep raj singh
***************************************************************************
B. Dear SINGH

YOU HAVE FIGHT WITH ALL THE SERVICE PROVIDERS. THEY ARE AS FOLLOWS:

IN CASE OF MARUTI CAR_FORT POINT
IN CASE OF DATA CARD_RELIANCE CONNECT
IN CASE OF CYLINDER_URJA GAS AGENCY

THIS PROVES YOUR BASIC NATURE OF FIGHTING WITH PEOPLE. WE REALLY WONDER HOW YOUR FAMILY MEMBERS TOLERATE YOU .WE THINK THEY MAKE YOU FOOL AND SPEAK GOOD ON YOUR FACE AND BAD BEHIND YOU.

YOU NEED TO BE PUNISHED BY POLICE AND SEND TO JAIL.YOU ARE MAD. CONSULT DOCTOR IMMEDIATELY.WE THINK THERE IS FAMILY HISTORY OF MAD PEOPLE IN YOUR FAMILY. THIS IS HEDIETARY PROBLEM.GET TREATED YOURSELF AND BE HAPPY.

THANKS AND REGARDS

TEAM LETS BUY.COM

THIS IS SYSTEM GENERATED MAIL. PLEASE DONT REPLY TO IT



On Wed, 16 Nov 2011 21:18:57 +0530 wrote
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Do what you can do? We dont care.You are ugly old man, who just know to fight with people.You are mad.You really need to visit your doctor urgently.
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regards
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Lets buy.com
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On Wed, 16 Nov 2011 15:00:23 +0530 wrote
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>Dear Sir
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Kindly note that order no . 573750 placed on 7 Nov 2011 by me is yet to be delivered. Courier company is fraud and keeping my product undelivered with them. Kindly resolve the issue and for your information i will surely give a review on variuos sites that you poeple just cheat by taking order and not delivering them on time. If required I will approach Consumer Court against you, couried and the bank involved.
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thanks and regard
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Pradeep Raj Singh
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I have ordered a external hard disc (Make: Adata; Model: ASH 93-500GU-CBK; Capacity: 500GB) on 10/11/11 at Flipkart.com and its reference id: OD[protected]. Payment of Rs 3730/- is also made through net banking to the online seller. But they did not delivered my order till now. just i got the order confirmation through mail and its screen shot detail is attached with the compliant. So please kindly need your help to get my ordered item.
With best
M Sathiyamoorthy
Dy Manager-Mechanical
Thriveni Earthmovers Pvt Ltd
Opp Joda Cinema Hall
Joda-758034
Keonjhar (Dist)
Orissa
Phone: [protected]

Its really surprising how letsbuy treating its customers and taking care of logistics.
Ordered a coffee machine on 6th November, no response till 14th Nov.
(it was mentioned in the product details, that DELIVERY period is 2-4working days)
After a sour mail on 14th to letsbuy, my order was finally shipped on 16th nov.
And today, 17th nov, i get a mail from letsbuy that, delivery failed because, consignee was not available.
PLEASE NOTE:
I was home since yesterday dint move out atall, AND... I guess if there were intentions to deliver the order, then the designated courier person should have placed one call on the number provided to find out about the address or availability....
Its surprising to see such response in today's competitive market.



Siddharth Gupta
[protected]

Hi,

This is regarding the very Bad delivery at LetsBuy.com (Etree Marketing Pvt. Ltd., C/o HVOC, Plot No. 64/69, CWC Premises, Near Kirti Nagar Metro Station, Kirti Nagar, New Delhi - 110015).

I ordered a Samsung 32'' LED TV UN32D4000 on[protected], Order No LSB-7925840 through my credit card (Transaction Id: 4249050).

Till today[protected], this is not even dispatched from the company end. I'm following them since 22-10-11 and even after making 20s of calls, I always get a same standard reply that please wait for 24-48 Hours, we'll get back to you.

They are playing with my money and now they are saying that the Product is out of order. But when I'm checking on their site it's available and they are accepting the new Orders for the same product.

I've sent them many mails but every time I get the same standard reply that they are looking into this on priority.

But they are hardly doing anything, I raised the matter to the 60+ companies employees including the founder n CEO Hitesh Dhingra too, but all in vein.

Thanks,
Rochan Agarwal
Gurgaon

Hi,

This complaint is with regards to the order mentioned below:

Order ID: OD[protected]
Item: Belkin F8N575qeC02 For 10.2 Inch Netbook Laptop

I placed the oder on 12th Oct 2011 and got the intimation that the product will be delivered in 4 business days. but a week passed and no info from Flipkart so I sent an email to flipkart enquiring about the order. I got a response that the product was out of stock so the delay but nobody bothered to inform me about the delay. Anyway they shipped the product to me after a week of placing the order and was recieved 10 days behind the original delivery date. I got the delivery and was happy but to my surprise the bag as mentioned on the website is for 10.2 inch netbook and my 10.1 inch netbook does not fit in there.

So I contacted Flipkart again and they asked me to take a picture showing the netbook does not fit in and send to them. I did the same and again 4 days passed by and no info from Flipkart, Hence I called back again and sent an email.

I got an email back after 2 days asking for the photos again as they dont seem to open the pictures (Technically Challenged Staff).

Hence I sent the email again and got a call from an executive after 2 more days stating that the reverse pick up will be done in the next 48 to 72 hours between 14:00 hours to 18:00 hours But do not give me proper info on which day the reverse pick up will be done. So for 3 days I had to wait for the Flipkart executive to show up but no one showed up. Hence I send another email ( I dont have any better work to do) and continous calls to Flipkart and again got info that the reverse pick up will be done in the next 72 hours and max by 18:00 hours on 16th Nov 2011. As I write this compaint it is 18:30 Hrs on 16th Nov and no info from Flipkart. Anyway I have sent an email again to them and I will wait for another promise from their side which I am sure they are incompetent to fulfill.

Now I feel that Flipkart is not interested to take their product back and are happy to digest my money by making me go around and making false promises.

I will never reccomend flipkart to any of my colleagues, friends or even to enemies.

they have given me horrible time and they continue to do so.

Is there someone who can take note of my frustration and do something to have Flipkart take back their product and give my money back.

Regards,

Manoj and Chaithra Dalal
[protected]

LSB-580749
i had place an order having order no. LSB-580749 on 6th Nov and made payment by SBI ATM/Debit card of Rs.855/- to Letsbuy.com but till now i hadn't rcvd any processing regarding the product and their customer care is saying that the payment is not rcvd but the balance is deducted from my account,their payment gateway CCavanue is saying that its already forwarded to Letsbuy and i had a copy of CCavanue payment confirmation but still letsbuy fraud peoples saying that they hadnt rcvd the amount so they cannot dispatch the order. I called them many times but every time they are making excuses by saying they hadnt rcvd the amt and they had sent my complaint to Finance department they will respond soon but there is no response regarding my order. Now I cancelled the order and I want my money back and promising that niether I not any one in my contact will never purchase anything from you. This is last time kindly excuse me for my this time order. You are just a fraud. Refund my money as soon as possible otherwise I will take the legal action against the company with media also.

Dear Sir,

I am C.V.Ramanathan, from karur, Tamilnadu

I had ordered for Samsung Laptop vide order no.LSB-424893, dt.28.09.2011 and made my payment for Rs.30396/- and received after 10 days. I was shocked to see that the display of the laptop was not working (display problem) and immediately i approached customer service of letsbuy and informed about the problem. They asked me to return the laptop and give it back to courier and inturn they will send me the new laptop. As per advice, i gave back to blue dart courier and even after 30 days, I have not received the laptop. Each time i spend about 100/- Rs to contact them and wait for half an hour to get the line to speak to customer service executive.... One of the customer service executive by name Mansi, told that she will cancel the order and refund the money. This was told 12 days before and still i have not yet received the payment.

I am quite disappointed with there service.

Please advice me to take the next steps.

Whether to approach the lawyer for taking actions legally.

In great agony,

Ramanathan
[protected]

Order number is LSB-585153 ,

My friend ordered psp for her bro and she received the courier on 10th of nov 2011,but there was only charger inside,on contacting letsbuy several times they just say to wait more which is a very bad experiance for us,Kindly donot buy anything from this site until u have cash on delivery option because you may fell in tention for no reason ,now i think her money is wasted as well as time too!,and mental peace too as she is going thru exams,

i have not get below details till date also:


[protected] Original message[protected]
From:"Customercare"< [protected]@letsbuy.com >
Date: 26 Oct 11 10:00:05
Subject: VALIULLA ISTIYAKKHAN, You are the lucky winner of Letsbuy Diwali Dhamaka offer
To: [protected]@in.com

Congratulations! Dear VALIULLA ISTIYAKKHAN, your order with Order ID LSB-539877 is now absolutely Free!! As, you are the proud winner of our Diwali Dhamaka offer. We thank you very much for shopping with us and being an important part of Letsbuy family. This is our way to show our gratitude and to make this festive season all the more joyous and blissful for you. As you are the winner of Diwali Dhamaka offer you have saved Rs. 621.00 and getting your order without spending even a penny, now that's shopping at its best.

Given below are your order details:
Product Name Quantity Price Total Amount Refunded
Fabiano MWP-15Ltr Storage Water Purifier 1 690.00 690.00 621.00

Within 7 working days your money will be refunded. This is your Diwali gift from Letsbuy, as we honor our customers for being a huge force behind making Letsbuy India's leading online shopping portal for electronic items. This season enjoy your Diwali to the fullest and keep shopping from your favorite shopping destination, Letsbuy.com.

For further queries and details you can write to us at [protected]@letsbuy.com or you can contact us on[protected].

Diwali can't be better than this.

Hope to see you again.

Happy Diwali!
Team Letsbuy
19 hours 45 minutes ago by vali_i_khan
I have no getting any good feedback ur side till date also...

[protected] Original message --------
From:""[protected]@letsbuy.com""< [protected]@letsbuy.com >
Date: 30 Oct 11 21:58:33
Subject: Complaint Registered
To: "[protected]@in.com" <[protected]@in.com>

Dear Customer,
Your complaint has been registered with refrence no CC[protected].

LSB539877

Regards
letsbuy.com

We have ordered( Order No: LSB-478579) mobile Beetel GD-470 at Rs. Rs. 2,295 on date : 12.10.2011 to Letsbuy.com online electronics shopping. As per their record they have dispatched the same through FedEx.(Tracking No:[protected] on 13.10.2011. Somehow consignment lost by Fedex & they have declared as lost of consignment. After that , even after , on month Letsbuy has not sent another consignment against our order. We have done so many telecalls on their no : [protected] and sent mails on [protected]@letsbuy.com, but there is no any prompt action or response from their side.

Find attached mail correspondence with Letsbuy.com

I had ordered for a 1 tb external hard drive order number od[protected], at flipkart.com and as the site was showing the item as in stock, i made the payment ( rs. 3102 ) of the same through my credit card on 31st october, 2011. I received a confirmatory e-mail to this effect saying the product will be delivered at my house address of gurgaon in 2-3 business days. However, on 4th november, 2011, they sent a mail to me cancelling the order and mentioning that the payment will be reversed in my credit card account. They now claim that the said product is no more in stock, however, i have been checking their site, and the product is very much available and the site is still showing it as in-stock but only at a higher price of around 5000 rs plus.
They cancelled my order saying that the product is not available inspite of sending a confirmatory e-mail to me.

Please register my complaint against flipkart.com

I have ordered a mobile phone using Flipkart.com. While placing the order I was told that the shipment would be delivered in 2-3 business days. But it has already been 2 days and shipment delivery has not been started yet!

The customer support service has not been very helping. I have called customer support for shipment tracking number and instead of escalating the issue, they just kept on saying that it would be done (like a governement office).

I have been very old customer with FK and I am facing this kind of "bad service" for the first time. Negatively recommended to family and friends.

I request the concerned authorities to take some necessary actions regarding this issue and start the delivery of my order.

I had ordered for a Samsung BHM1000IBECINU with charger Black (Mono Bluetootho) from LETSBUY.COM on 21st Oct'11 for Rs 1,089.
The order was shipped on 25/10/11 to Greater Noida by Delhivery courier company. I contacted the company to enquire about the order and they said that greater Noida is a no-delivery zone for them and the have returned the packet back to letsbuy.
I was all the time running around letsbuy and the courier company, calling them over the phone, calling the courier company for the status, even patiently listening to there rough language. Guys at LETSBUY were not having any clue of it. The courier company says they returned the package on the 25tho of October to letsbuy.
Letsbuy's customer care representatives were saying that they have re-shipped the product but on 4th Nov'11 when I contacted them again a lady informed me that this case is still pending and they have not re-shipped anything. They can only re-ship once they get the product back from the courier company which says they have delivered the product back to letsbuy on 25th Oct'11.
This case is a best example for inter-departmental communication gap at letsbuy. It seems more of a bogus company and not a company having international standards as they claim to be.
Now it has been 16 days and there is no change in status. They are still following it up and there is no clue where my order is. What and how are are they following I am still wondering.
Can anyone let me know the contact information of the higher management in case that can help.

Hi, I had ordered MItashi Smarty Blue from Flipkart and received it on 7th Oct. On 27th Oct, while trying to charge the handheld unit i observed that its charger is not working. Have been trying to follow up with them since 31st Oct but they keep telling me that they will get back to me in 24 hrs but so far no resolution of this. It is still under warranty for next 6 months. My Order Id : OD[protected] - gaming console : Mitashi Smarty (Blue)

Hello,
This is regarding the Order # LSB-461865 I placed on 9th October. Then they said the product is available and I paid 8100/-. I waited for 9 days but there WAS NO RESPONSE. Then when I called the customer care for the 5th time, they said that the product is NOT AVAILABLE. So I asked them to cancel he deal and refund my money back.

They cancelled the deal but till today, I haven't received my refund. They say it will be refunded at the earliest but then NO RESPONSE.

Am fully dissappointed with the same and thinking of taking this to next level if I don't get any response. Why should you put a product on page when its not available and why is my money blocked yet?

PLEASE GET MY REFUND BACK FOR ORDER # 461865

Flipkart has cheated me.
I ordered one Seagate External Hard Disk 1TB USB 3.0.
Instead they have given me USB 2.0 which is of much lower price.
They took 7 days to ship order.They claimed that order will be shipped in 5 days.
Also now they are not replacing my Disk with USB 3.0

Neither they are providing me refund.
(Also when I raised this in their site review section they deleted my review)
They are supressing freedom of speech.
This site is absolutly full of cheaters!!!!
My order no. is OD[protected] .

I have odered a laptop on letsbuy.com on 19th Oct. 2011, on 23rd Oct I have received a mail which was saying that I need to submit few documents related to credit card as some payment processor is generating alert on my payment. I have submitted all documents on 24th Oct. I called on CC of letsbuy.com on 28th Oct to know status of my order and at that time I was told that the alert has been removed from my order and I will be receiving my order by 3rd Nov. Today again I called them and got answer that my payment is still not confirmed and I will come to know whether it is confirmed or not by tomorrow (only if I will call them). I don't know when will I receive my order (or better say will I receive it or not).