Flipkart Complaints & Reviews

Flipkart customer service is very bad. they always give false assurance & misguide the customers.
1.5 month passed but i am not able to use good hardisk.
after i got the transcend portable hardisk on 20th oct, 12. I checked it transfer speed is very slow.
I request them to reversal pickup. But they are lie to me that they arrange reverse pickup . but after 2 weeks waiting no body came
to pickup the hardisk. when i contact them in between they are telling me that after 2 days they will come. But in reality they not
arrange the reversal pickup. Then they told me to personally courier their product & they assure me that after that they
will refund my amount in theire wallet. So that i can buy new hardrive.
But again same thing . same false & liars customer service. 1 week passed & after daily communicating with them
they are telling tomarrow tomarrow.. even in email they told me tht they will transfer upto 1dec. but
today is 2nd dec. still no money deposited in my a/c

I had purchased a laptop on Monday 26 of November from flipkart. They said they will deliver the laptop to my address in 2-4 business working days. It is Saturday today more than 4 days and yet I haven't received the laptop yet. I have lodged a complaint in Flipkart (complaint number given by their executive[protected].
I had also tried tracking the shipment from Wednesday but, I was not able to track it. They said that the tracking update takes 24hrs so I waited; but I got neither the tracking update nor the laptop. I called the courier services First flight (Flipkart executive gave me their number) and they said they do not have the laptop.
I have called 3-4 branches of the same courier company to track the laptop but none of them say they have it.
Flipkart says they have dispatched it to the courier company and the courier company says they haven't got it.

I wanted the laptop by today as it was a gift for my sister. I want to say that the flipkart services shouldn't commit wrong dates of delivery and should have better tracking services.

I don't know what to do next. Flipkart services say that it wil take more 3 days for an update (they don't know when the laptop will come). What action should I take against them ?

Could anyone please guide me ?

NOTE: This is the link from where I got the laptop : ( I am going to comment the same thing over there too)

http://www.flipkart.com/dell-inspiron-15-laptop-3rd-gen-ci5-4gb-500gb-linux/p/it...⇄

Hello

This is Roopak k pal and this is regarding the delay of refund after cancellation of the product. Details are as follows

Order ID: OD[protected]
Name: HTC Beats URBeats Wired Headset

I was told that the product is not available and the money will be refunded within 23/11/12. And in the website it shows product is available and the product will be delivered in max of 8 days. I've emailed them regarding this many times but there is no one to bother about this. Hope I get my money back.

Thanks
Roopak

I have placed order for samsung galaxy tab 2 online at flipkart.com the order id is od[protected].
Estimated date of delivery was 31 oct 2012. Tracking id bpo1318917, carrier flipkart itself.
Sir, after receiving the tab within month i am facing technical error withis mobile set.
I some how feel that it should be replaced as there is problem with the handset. I have emailed flipkart and
There response is very late. I am therefore submitting my grievience with you.
Thanks
Nurek wadhawan
Email id - nurek.[protected]@gmail.com
Today date is 30 november 2012.

Dear Sir,

I have ordered one Motorola EX212 (Metallic Taupe) cell on 11/11/2012 through order number OD[protected] through credit card.

But today is 29/11/2012 they people don't deliver my product & also didn't gave back by money, whenever i call to their customer center thay always assure me that it will take 24 hrs to 48 hrs & dis 24 hrs to 48 hrs is not completing from last 10 days.

Now i am in complety in harressing position bcaz they don't bother about my product.

Kindly help me & charge necessary plenty to them,so that they would not do this in future with anyone.

Regards,

Rahul Jain
91-[protected]

I have ordered a Wildcraft back pack bag at flipkart on September. The order was not delivered, saying that the product is out of stock.
The refund for this cancelled order is not done yet.. (It is more than 2 months). The assured me through mail that the refund will be done before November 3rd. still no reply from their side..

Dear All,
I have placed ordered Samsung Map (GT-N7000) with freebie of Flipcover under order no OD[protected] on 28-Oct-12. I had selected this product as this come with Flipcover. When I received my product through Courier Flipcover is missing and I have initiated the same to Flipkart to deliver the same.

However, their executives giving me false assurance always that it would be delivered next week... next week, but that next week does not come yet till 24-Nov-12.

Due to non availability of flipcover, my phone gets damaged in an accident (by falling) and its glass get broken and same is costing me 13,000 INR.
I have approached to flipkart to pay these damages as they have not supplied flipcover and there is a high probability that if they deliver flipcover on time this damage can be avoided.

As this a breach of agreement signed at the time of purchasing the product, they are supposed to pay the damages either fully or partially (50%), as they never intimated me and give false assurance every time.

Though this medium, I want to make you all aware, to stay away from Flipkart, as they don't have professional ethics and request your support in this regard.

Thanks and regards,
Nitin Mittal

Hi,
I had ordered a HDD for laptop from flipkart on 11th Nov 2012. I got the delivery on 16th Nov 2012. Turned out they had charged me for a higher version and delivered a inferior version. I called up the customer service and they promised a replacement soon. Next time around, the same thing happened. Invoice claims a different product from the delivered. So warranty is void. On calling up the customer care, the CCA tells me that he has taken the complaint and now I should keep down the phone since there are other customers waiting in line. Thanks for telling me what a precious customer I am. On calling up again and speaking to Supervisor, I am told that the second delivery never happened. Their log shows that the courier guy found the door locked. I guess he forgot that he met me at the door and that I returned the product since the product was not what I wanted. Trying to reach the Customer Care Head was futile since I was told that he will not be able to attend to my complaint.

To top it all, the product I had ordered is still available and that too at a lower price than what I had ordered it at. The product that was delivered to me is also separately available.

So much for genuine products available on Flipkart.
Regards.

I didn't get product which i have order on 08/11/2012, as they promise that they will deliver ordered product within 2-3 working days.

I have ordered a camera on 5th which has not been delivered yet whereas flipkart commits in site that it will delivered in 4/6 working days. Further I received message that order shipped on 8th and when called the courier they are saying they have no tracking of this order. After calling many times to customer care they are saying we will call back in 24 hours, 1 hours etc and nobody is calling. I have cancelled the order yesterday and no response from flipkart yet about this order.

Hi,

I have purchased one samsung galaxy s2 from flipkart.com on 6th nov for diwali gift to my wife. i have recieved the product with wrong battery & without bill.Product seems to be duplicate bcz i have recieved wrong battery in the sealed pack of samung box. i am doing regular complain to flipkart.com from 08th nov for battery & bill.
Order Id : OD[protected]
Product: Samsung Galaxy S 2 I9100 (Noble Black)

Incident:[protected]​343
Incident:[protected]​337

i have not seen any progress or feedback from their technical team.
flipkart.com is 100% cheat & fraud company & have very poor customer support system they advertise for 30 days money back gurantee. i am trying to contact them for refund of my my amount. each time their customer support support confirm me that they have no right for refund you will get a call from my tech team for refund & solution. i think govt should start punishing this type of website owner immediately.

Regards,
Mukesh
[protected]

Recently i have purchased a sukam power doc from flipkart and found that i have been cheated.

flipkart provided me the product with manufacturing date as 2010 which is hidden by a 2012 sticker. The product contains too many scratches and also looks old. I feel that the product is a repaired one.

I have mailed to cc team of flipkart but no reply.

All of you think twice before purchasing from flipkart. Many of these are very old product.

Why should i pay for an old product?

This is my last purchase from flipkart

SHAME FLIPKART!!! for cheating customers

hi myself preeti karemore, i booked a pen drive on oct 20 and received also on 23rd of october but during booking of this pendrive my money has been debited twicely ,as i contacted flipkart so many times for refund but they just registered my compliant and not yet solved .please refund my money 1511 as soon as possible and if you want my bank statement that also showing 1511 deducted twicely on 20 oct from flipkart ,so i can send you that also.my order no is od[protected] . the id i used for booking is [protected]@gmail.com.please solve my problem or i have to take legal action against flipkart.

[ Damaged / Defective / Wrong Item ] OD[protected]
I have ordered 32 inch LCD Videocon (4th Oct) as per above order number. They have delivered after one month (29 Oct 2012)defective piece. immediately we have made complaint to flipkart, they have assured to replace within short time, later they have told me that since no more stock, they refund the money. But till now (11.11.12) one has responded till now!
Really it is giving too much stress after paying the amount and waiting for almost 40 days and we have to stop this type of negligence attitude towards consumers.
Kindly initiate stern action against them to protect other consumers.

The steps of the online shopping mayhem:

1. The Laptop color which was delivered was different from the one displayed on site.

2. The DOS was corrupted (Eg: On Keying in W, Z was displayed and on keying A, Q was displayed)

3. I ordered for a refund.

4. The Flipkart officer and the Bluedart officer picked up the laptop but twice kept coming back to my place to pick it up. No idea what was up with their communication.

5. After providing all the account details on 20th October for NEFT transfer, I am communicated that the refund will occur in a weeks time.

6. Today is 10th November, however, now they ask me for the Bluedart Order Tracking ID.

7. No Point Of Escalation Provided.

I humbly await the Rs. 33,000/- NEFT transfer.

Regards,
Richard Manickam
"Certified Flipkart Disappointed Customer"

I have purchased the Philips speakers online from flipkart.com and they committed that they will send my product up to 8 November i have purchased this product because there is funchtion in my home on 10 November now they are saying that they will deliver my product on 15 November 2012 what should i do i anted to use this product in my house in that function which will be celebrated on 10 December

I Dharmendra kashyap, a PhD student at The Centre for Bio-informatics, Pondicherry University, living in Pondicherry, booked online an Alcatel mobile model no OT-710 D from flipkart.com An Online selling company on[protected], got it on[protected].

I sent that mobile to my younger brother Sachin Kumar kashyap living in Bilaspur, Chhattisgarh. Owing to the problem with the battery back up I wrote back flipkart.com on 17-Sept-2012, they gave me some procedure to follow for improving the battery backup, After following the procedures my brother got no improvements.

So I wrote back again on 25-Sept-2012 to flipkart and they said me to go to nearest centre if I am not satisfied with the product and when I said about the replacement they said that the battery back up which I told them is 3-4 days with normal usage, it is quit satisfactory for them and they can not take it back and refused for replacement.
when I said about the technical specification given in their website which states the backup for up-to 800 hrs and 16 hours of talk time, they said that I should better go to nearest service centre and do necessary steps personally and stated that they cant do any more in this matter any further.

so my younger brother who lives in Bilaspur city in Chhattisgarh went to the authorized centre in Bilaspur. First they refused to entertained the complaint, then after some days after showing them the service centre list provided by the Alcatel in Chhattisgarh they got ready to help me. After repeated visits to the centre in Bilaspur with no results, on 19-Oct-2012, the owner of the service centre in Bilaspur refused to do any help.

On 18-Oct-2012, I wrote back flipkart.com for this problem, they again asked me to go to the Authorized service centre and said they will not replace the battery as its already two month over in this process.
Now I got no option but to write a complaint against flipkart.com and the Alcatel India.

I NEED FURTHER SUGGESTION IN THIS REGARD…..........

Hi,

I have been gifted a Flipkart E-gift voucher worth Rs 500. I have been trying to use the same on the flipkart site, however due to some technical issue the same cannot exercised. I have highlighted the issue multiple times to the customer support via calling as well as mailing. At one time the call was even escalated to the floor manager who assured that i ll get some assurance within 1 day, however the same never happened.

I have sort of lost hope in flipkart's claim of 48 hr resolution to complaints & also lost hope in flipkart. Might switch to some other online shopping portal.

Praneeth
praneeth.[protected]@gmail.com

I have ordered a laptop by making a full advance payment through my credit card in Flipkart.com(Order ID : OD[protected]) on the 24th of september 2012. (More than a month ago).

I have not got the product nor the refund of the amount till date. I have made numerous calls to the customer care and I didnt even get response to my mails sent to [protected]@flipkart.com. The customer care guys keep saying that they have informed to concerned department etc. Some even went to the extreme of cheating me saying that its already processed. But when I ask for the mail they keep fooling around.

Inspite of asking severeal times, they havent given me any escalation contact details.
Request you to do something in this regard.

Please find further details below:
Toshiba Satellite C665-I5210 Laptop (2nd Gen Ci3/ 2GB/ 500GB/ Win7 HB/ 512 MB Graph)
Shipping Charge (Rs.)
FREE
Total (Rs.)
32406

Hi,

Product details : Samsung Samsung Galaxy S Duos S7562.
Tracking Details - BP01617717
email -id : [protected]@gmail.com

I order the Samsung product but when it delivered to me it seal was broken , Then i ask the delivery boy why its like this. He told that by mistake he delivered the product to some other place. Then i told how this is possible you should do the cross checked at least verify the phone number(mobile number). He did not answer anything.
So i revert the product back to him. But in the beginning he was not ready to take it back. I told i don't want this product. I don't know he was telling true or false. But i didn't accept the product as that the electronic product which may be tampered. Then i talk to customer support in front of him(delivery boy) they replied "Ok sir but again it will take nearly 7-8 working days(excluding the weekends) to do all the things" i told what???? 7-8 days?. Really i am felling very bad with the Flip-kart service. I heard a lot of it. But now feeling very bad.
So please cancel the product and i don't want any product as i have to gift the phone to my younger brother and he is leaving out of India.
It better to take the product from some retails like electronic shop.. at least you can check there. RIGHT ?. As anything went wrong its only you and you who will suffer. They never suffers they just replied "Sorry" thats all. Now as only i am suffering no one else??? Its very bad "FlipKart" .


Thanks
Anubhaw

Thanks
Anubhaw