Flipkart Complaints & Reviews

We got in touch with customer and to the inconvenience caused we have offered Token of apology. Cust agreed.

Issue stands resolved.

Filpkart offered me token amount in their Flipkart wallet, condition to purchase goods from same retailer, till i not get the good condition, authentic goods from flipkart after reimbursement of token amount. it is open.


Regards,
Sohail Ahmed

Issue stands resolved as the pickup of the product is completed and amt refunded already.

Issue stands resolved as the amount is refunded also will ensure such delays will not be repeated in future.

my Order # OD[protected] with flipkart ordered in 16th sept was received with a display defect(display flickerring and Hanging), Have asked for a replacement which was sent to me which was again a damaged one. When contacted Flipkart CS 28th Oct Ms.Minu, had advised me to go for a refund, before even i could inform the refund to be back to source she had raised in the system as refund to wallet. when asked she is cooly saying that she had already done it and she cant change and asked me to call once the item is picked(i have a recording done on this conversation) I have been told that the pick up would be done on sept 30th but no body turned but received an sms end of the day that i was not available hence no pick up done and will reattempt on Oct 1st...On oct 1st also the same story and on Oct 3rd also the same story. Finally i called up Flipkart on Oct 3rd night and told them if you cant refund atleast replace without putting me in further pain. Till today NOBODY is taking any response on my refund but only saying they have some technical issue. The worst nightmare i had with FLIPKART. Note: I have all the conversations recorded which can prove the inefficiency of the CS personnel in FLipkart and the way they deal with consumers payment

The complaint stands resolved by taking necessary action with the logistics and the refund was initiated to customer on 9th October, 2013 and the refund will reflect in 10 days from the date of initiation.

Closing the case.

Dear sir
100 bestby
Combo(Flux Mens Sports Shoes (1588)+Outlander Mens Casual Shoes (3137)) This product order in date08/07/2013 but still not received tell me watt problem and So many time calling in your customer care but rang information this is too much and this Combo(Flux Mens Sports Shoes (1588
one not received same problab so meny times calling no resfance and to much prablam one custmber teling rang infarmation one more person teling today sending so meny calling but tomuch tacking 1

Combo(Flux Mens Sports Shoes (1588)+Outlander Mens Casual Shoes (3137))
1
799

Shipping: 0
Total: 799


Thanks &regards
Babu g

[protected]

Issue stands resolved as cust confirmed amount is refunded

We got in touch with you with the issue raised and as requested please allow us 72 hours so that we will escalate this to our concerned team and get back with an update.

We got in touch with you with the issue raised and as requested please allow us 1-2 business days, so that we will escalate this to our concerned team and get back with an update.

Hi Gnanasekar,

Order ID: OD[protected]
Item: Fossil Analog Watch - For Men (Silver)
Seller: WATCHESANDMORE

We are truly sorry for the inconvenience caused with regard to this order.

This issue has been escalated to the concerned team and you will be contacted for the same by end of day today.

Your understanding and cooperation is greatly appreciated.

Did I solve your problem? Please click here to let me know.

Please write back to us should you have any other questions or need further assistance.

Regards,
Priyanka
Customer Support

Incident History
Customer By Email (gnanasekar) 22/09/2013 10.10 AM
Hello,

another 42 hours gone, no call from you people, almost 11 days over,
what you expect from me, telling me to keep duplicate product delivered by
you? lost trust on flipkart, i know how to get back my money .

GnanaSekar

On Fri, Sep 20, 2013 at 1:33 PM, Flipkart Customer Support
<[protected]@flipkart.com>wrote:

> **
>
>
>
Response Via Email (Yuvaraj V) 20/09/2013 01.33 PM
Hi Gnanasekar,

Order ID: OD[protected]

We understand your concern and sincerely apologise for the inconvenience caused.

We have informed our seller support team of the same and be assured that you will receive a call within 24 hours and have this issue resolved in the best possible way.

We request your kind cooperation and understanding in this regard.
Customer By Email (gnanasekar) 20/09/2013 01.30 PM
Almost 11 days over i paid Rs 7645/- orderd for (fossil watch fs4736),
received Duplicate product with duplicate invoice.

mailing you daily wasting my time, you guys asking me 72 hours +72 Hours +
72 Hours to solve my issue, i don't how many 72 hours FLIPKART need to
refund my amount?, i am ready with received product to send back to your
Bangalore Registered Office, what else you are expecting from a customer
who trust and paid the amount? highly disappointed . are going to pay for
my head ache and tension which is there for past 8 days after receiving the
product? this will be my final mail, i know what to do. finally Delighted
...

Regards
M.Gnanasekar

On Thu, Sep 19, 2013 at 7:57 PM, Flipkart Customer Support
<[protected]@flipkart.com>wrote:

> **
>
> Hello Gnanasekar,
>
>
> Order Id: OD[protected]
> Product: Fossil Analog Watch - For Men (Silver)
>
> I certainly understand the inconvenience caused to you in this regard and
> our sincere apologies on the same.
>
> Kindly be informed that we have already informed the same to our concern
> team you will receive a call from us within 48 hours on the same.
>
> Kindly be informed that we will have the matter resolved at the best
> possible way.
>
> Your kind cooperation is highly appreciated.
> *Did I solve your problem? Please click here to let me know.
> *
>
> Please write back to us should you have any other questions or need
> further assistance.
>
> Regards,
> Tridip Gohain
> Customer Support
>
> * Incident History* * Customer By Email (gnanasekar)*19/09/2013 07.50 PM Hello
>,
>
> I am sending back the product (fossil watch fs4736), finally* flipkart
> falls in fraudulent online store like many others.*
> *
> *
> *i have confidence that i will get back my money with penalties .*
> *
> *
> *Thanks*
> *M.Gnanasekar.*
>
> On Tue, Sep 17, 2013 at 3:37 PM, Flipkart Customer Support
> <[protected]@flipkart.com>wrote:
>
> > **
> >
> > Hi Gnanasekar,
> >
> > We understand you are disappointed due to the inconvenience caused.
> >
> > As per our telephonic conversation, we request you to allow us 72 hours,
> > within which we will definitely revert with a reliable update on this
> issue.
> >
> > Your understanding is appreciated.
> > *Did I solve your problem? Please click here to let me know.
> > *
> >
> > Please write back to us should you have any other questions or need
> > further assistance.
> >
> > Regards,
> > Nidia A
> > Customer Support
> >
> > Response received from Seller: WS Retail
> >
> >
> > * Incident History* * Customer By Email (gnanasekar)*16/09/2013 09.50 PM
> Hello
> > Flipkart Team,
> >
> > Iam returning the product to your Head office in Bangalore.(will update
> > the package courier details tomorrow 17/09/2013)
> >
> > I know how to handle this issue, clearly shows that you fooling people
> by
> > giving fake invoice and products, Since your are unable clear my
> > concerns, it is right to move to consumer protection cell and the same
> time
> > will issue the notice will see in the court.
> >
> > Regards
> > M.Gnanasekar
> >
> > On Sat, Sep 14, 2013 at 3:51 PM, Flipkart Customer Support
> > <[protected]@flipkart.com>wrote:
> >
> > > **
> > >
> > > Hi Gnanasekar,
> > >
> > > I understand your concern and apologise for the inconvenience caused.
> > >
> > > Please be informed that all products sold on Flipkart are brand new
> and
> > > 100% genuine.
> > >
> > > I would like to inform you that we will only be able to replace the
> > > product in case of any damage or defect.
> > >
> > > Your understanding is appreciated.
> > > *Did I solve your problem? Please click here to let me know.
> > > *
> > >
> > > Please write back to us should you have any other questions or need
> > > further assistance.
> > >
> > > Regards,
> > > Kavita Shetty
> > > Customer Support
> > >
> > > * Incident History* * Customer By Email (gnanasekar)*14/09/2013 02.50
> PM
> > Hi
> > >,
> > >
> > > In the confirmation mail it says the seller name as watchesandmore,
> and
> > in
> > > the received invoice from SAMAY -New Delhi and your mail says the
> seller
> > > is WS Retail, its all creating me lots of doubt about the product
> > > genuineness and originality, because in all my past orders i had
> > received
> > > invoice only from flipkart.
> > >
> > > Tell me the procedure to send back the product (fossil watch fs4736)
> > which
> > > i received yesterday(12/09/2013). waiting for the solution, or else
> take
> > > this issue to consumer court, will send you the notice by next week,
> > > highly
> > > disappointed..credit my payment 7, 645/- rupees immediately.
> > >
> > > M.Gnanasekar
> > > chennai.
> > >
> > > On Fri, Sep 13, 2013 at 5:00 PM, Flipkart Customer Support
> > > <[protected]@flipkart.com>wrote:
> > >
> > > > **
> > > >
> > > > Hi Gnanasekar,
> > > >

Spoke to cust he is very irate and says we have been requesting for 72 hrs from the time he has contacted us so please resolve this asap.

Also cust requested to send confirmation email so sent an email.

We have purchased two Apple Watches vide order No.OD[protected] dt8.7.2023. One is Apple Watch 7 series and another one is 8 series. How ever they send a duplicate Apple Watch of 7 series. When I went to Apple Authorised Centre to pair my Apple with my iPhone they told me it is a duplicate Apple Watch as the serial number on the invoice and the serial number of the watch are different. What shall I do.

After going through all the complaints I have come to the conclusion that never place any order with FLIPKART. The Byers as seen from the complaints paid lot of amounts and my son has paid Rs. 55000/- for the duplicate Apple 7 series Watch. I don’t know what they gain by cheating the customers. What about their reputation. Any way we planning to go legally against FLIPKART.

Spoke to cust and informed her that we have refunded Rs 780 /- on Aug 28, 2013. However, still the amount status is pending so we will update with an ARN number cust agreed.

ARN number provided and issue stands resolved.

Spoke to cust and informed cust that the replacement is arranged and the same is shipped on Sept 26, 2013.

Tried calling customer no response mail sent asking for alternate contact number.

The mail has been responded back with an alternate number.

We got in touch with your family member and informed that pick up of the product has been arranged and once d same is received at warehouse will initiate the refund back to source.

After initiation it takes 10 days to reflect in your account.

Thanks for the update, handset has been picked up and given the acknowledgement.

Hope the refund process will be smooth.

We got in touch with you regarding the compliant raised and the product has been picked up and amount refunded.

Issue stands resolved.

Thanks for the initiative and the amount is credited back to the account.

Once again Thanks to Flipkart Resolution Team, it was a lengthy delay but atlast the decision was fair enough.

Flipkart — Charges Extra with no reason

extra delivery charge should be on total oder or each item selected which less than INR 500 not suits to what says while selecting and what mentioned while completing the order.

moto2g . display not working

Sir. I bought motto2G on 25.12 14 . IME no is. [protected] &[protected]. Model XT1068. Today my mobile display not working But incoming call is ringing. Pls rectify sir. My name.T.Thayalamohan. Ph no.[protected]

MEMORY CARD NOT DELIVERED ON DATE OF DELIVERY

FLIPKART, WE HAVE NOT RECEIVED THE SD CARD CLASS 10 ON THE DATE OF 28TH MARCH 2015. KINDLY TAKE ACTION IMMEDIATELY. THANKS & REGARDS, SHEKHAR SAKHARE [protected]

Not getting proper order

I am booked from mobile app. Carah Polyester Printed Double Bed sheet CRH-DB 169 Multicolor . 4 unit . But during delevery i got only one unit .against 4 unit Invoice. Order ID - OD[protected] Tracking ID - FMPC[protected]

perfumes is not original

Last week i received 1 perfume ck shock and it is not original.kindly refund my money

cancel my order

Order no OD [protected]

cancellation of extra stuff

I ordered a 32 GB memory card of transcend and it didn't show in my orders. So I ordered it again. Now it is showing 5-6 orders of mine. Please cancel them all. I didn't order them and wont pay for them.

moto e display damaged in a sitting posisition

jaganada rao kamadi, 17-112/3 Main Road Near police Station, Dowlaiswaram-533125 cell :[protected]

replace my phone

I have an your product its order id is -OD[protected] HAVE AN LOT PROBLEM LIKE MOBILE CHARGING, HANG MY PHONE AND CHARGER AND HANDSFREE HAVE AN PROBLEM SO PLS CHANGE IT

We got in touch with you regarding the issue raised and after the confirmation from your end that the invoice is been received.

Issue stands resolved.

Request to share order details or the registered email id.

order no. OD[protected]. - Email Id - [protected]@gmail.com

We got in touch with you regarding the issue raised and request you to provide us 1-2 business days we will revert with an exact update.