Flipkart Complaints & Reviews

Pathetic and utterly disappointing service from letsbuy :

I ordered two laptops on 9th feb,2012 order no- 838510 & 839707.
I paid 60 thousand for these two product and after one week of order the first item is not even shipped(God knows whether it will be shipped !!) and the other is shipped through SAFEX( never heard about this courier !!), but when i check the shipping status SAFEX website does not show any detail.
This is terribly pathetic and disgracing service from letsbuy.
When i call the customer care even after 10 minutes of waiting no one replies( now i wonder whether they have any customer support ??) !!!!
No reply of emails !!!! This is beyond one can tolerate !!!
I will suggest all of you to never ever shop through letsbuy.com !!!
I will neevr again visit letsbuy.com

Hi

I ordered Philips PET717/94 Portable DVD Player at price 3450/- for my 3 year old daughter from FlipKart.com on 14-Feb-2012 at 7:12 PM under order OD[protected]. I also got the message and mail for this confirmation. But around 8:00 PM I got the call from there office[protected], the person on the other side was saying that we have this stock unavailable in the list so we can't deliver this product. After asking for this he gave very stupid reason that they used to update our inventory in the evening. My concern is being a commercial site how they are not able to maintain there inventory after every purchase. This seems to be like cofirmed booking of the railway ticket in tatkal and when you board the train you were informed by the TT that your ticket is not confirmed as no seat was available when you book the ticket.

Now when I try to find the same product I am not getting the at this rate. So I want to file the complaint against them for this cheating and harassment and also need the same product at that price only.

Prashant

DELAY.!!! DELAY.!!! DELAY.!!!

Dear Sir/Madam,

I am cancelling the below order due to delay on your side as already informed this cancellation to your customer care 30 minutes back and confirmed cancellation.
I has booked this order on 8-Feb and was informed to call today 14-Feb morning for the courier AWB, But today i was informed a delay of 3 days.
As i lost my patience already with you, so i have cancelled this order.

And on infibeam i booked on today and they have given the Courier AWB in 3 hours.
Service matters, i didnt receive any replies to the delay emails already form you.
Just sending this mail for my records.

Order Status Result View
Date Order No. Amount Payment Mode Order Status Shipping Address
[protected] LSB-835391 7, 999.00 Cash On Delivery In process
--
Thanks & Regards,
Jeeva


On Sat, Feb 11, 2012 at 11:58 AM, Jeeva wrote:

Dear Sir/Madam,

I have received the below mail about the delay for my order as below,
As i spoke with your customer care over phone,
they have told me to ignore this mail.
Pls confirm the same on receipt of this mail and give me assurance to deliver my order on time.

--
Thanks & Regards,
Jeeva




On Sat, Feb 11, 2012 at 8:01 AM, Letsbuy.com <[protected]@letsbuy.com> wrote:

Dear Jeeva,

! Greetings from Letsbuy.com

Thanks for your visit to our website.

We regret to inform you that your order ID LSB-835391 placed by you will be delayed due to some uncontrollable circumstances.

We deeply regret the delay in delivery of the product but we assure you that we are trying all possible means to deliver this product at the earliest to you.

We will keep you informed as & when your order is ready to be dispatched.

If you have any further concern or queries, please feel free to contact our customer support team at [protected]@letsbuy.com and we'll be happy to assist you further.

We hope your patronization will remain with us in spite of this isolated event.

Best regards
Team Letsbuy

eTree Marketing Pvt. Ltd., Plot No.10, Phase IV, Udyog Vihar, Gurgaon-122016, Haryana, India.
Phone: +[protected] am to 9 pm, 7 days a week)

Order Id : OD[protected]
Tracking ID: BLR[protected]

(Note the order was made 2 months back... and expected delivery was 1 week) but so for i have not recieved the consignment.

Date:[protected]:44:20

From: toney.theruvappuzha


Mail Send from my end (There were similar many Mail communication using this as a reference )

Please note the order meentioned was done from a guest user ID; I have not recieved this order till date. Your Poor Follw up and Courier partnership!! I have enquired about the availability of courier service and had requested for a door delivery; and From your end you had agreed for both.

I would request you to return me the money at the earliest. as i am abroad i would n't be able to communicate with you via phone. So PLEASE DO THE NEEDFUL.


Earlier Reply from Flipkart


Greetings from Flipkart.com.

We are pleased to inform you that we have shipped the items in your order OD[protected] and this completes your order.

Item/s Shipped:QtyItemPriceShippedSubTotal
1Mein Kampf (with Dvd.... INR 2211INR 221


1Papillon - Henri Cha.... INR 2991INR 299


Total :- INR 520

Your Shipment was sent through:- Professional Couriers.
Track your Shipment at http://www.tpcindia.com/
Shipment Tracking ID :- BLR[protected]
Please note that tracking ID may take up to 24 hours to be activated
You will receive your shipment in 2-3 working days.

Dear Sir,
I placed one order (My First) No. LSB-809864, on dated 26.01.2012 for 2 nos. Ajanta OLC-20 Digital Wall Clock.
Latter after browsing net, i came across hundreds and thousands of complaints against letsbuy.com.
I called up and also wrote to them, i was assured that the item will be despatched soon.
On 03.02.2012 I got a mail from them that the item has been dispatched through Blue Dart with AWB No.[protected].
When I tried to track the same in blue Dart's site, the no. provided found to be a fake one.
I again wrote to them, and also called them. I was replied on 09.02.2012 that they too are puzzled and they are escalating my complaint to their logistics department. The complaint no. given to me was CC[protected].
I believe they are cheating their Customers.
I would request the Consumer Court to take appropriate action against them.
Regards
Debasis Misra
+91 [protected]

Hi Sir,
My laptop model is Compaq 510 and i have to ordered a battery form www.Letsbuy.com which is "Lapcare HP Compaq 510,530 Series 8 Cell Battery[protected]" amount will be 2049rs. On the this site they are given the delivery time 4-7 days and did'nt delivered on time. i have given the order on[protected] its delivered on 10-feb-2012 after 12th days. And this model of Battery is not required for my laptop. i have to call them but they told me that they are given me same produt which i have to orderd.
The main point is it meance they are selling the rong product.
Because i have order the same battery model which is my laptop model..

on 22 dec 2011 i bought micromax a 75 for rs 9000/- from letsbuy on 27 dec i got it. within 1 or 2 days it stopped working properly. i couldn't make and receive calls on it. i write more than 10 emails about manufacturing defect but the company didnt reply, then i sent legal notice thru email ( i m a advocate) the very next day company sent me mail that their internet was not working so they couldn't reply my mails, i told them to change the defective product , the company has return policy also, but they denied, then i sent the mobile to nearest micromax costumer care , they said its motherboard is defective, from the last one month my mobile is with customer care , probably i will get it aftr 1 week (for repair) but it doesn't mean i will not take legal action against leysbuy and micromax not to replace the defective phone, i will definitely . i jus waiting for the right time.
FRIENDS I M A ADVOCATE EVEN THEN I HAD TO FACE PROBLEMS DUE TO POOR AND CHEAP COMPANY LETSBUY SO THINK 100 TIMES BEFORE U BUY ANYTHING FROM LETS BUY.COM..AND I[censored] R IN PROBLEM DUE TO ANY TYPE OF COMPANY THEN MAY U TAKE HELP OF CONSUMER COURT NO NEED OF HIRING LAWYER ONE CAN PRESENT BEFORE IT EASILY.

Hello guys,

I have placed a order(ID LSB-797571) on 20-jan 2012 through www.letsbuy.com & today is 9-feb 2012 (almost 17-18 working days). They people committed to deliver in metro cities with in 8-10 working days & there representative already discussed with me about my order(ID LSB-797571) delivery date is 6-feb 2012. buy I am still waiting for my product. I have already do the payment through credit card on 20th jan-2012.


Name - Robins Kumar Rajput
Address - Indirapuram Ghaziabad
Mobile - [protected]

Flipkart.com is providing third class service to the customer i have ordered a screen guard for my mobile and paid money thru debit card, and they were going to ship the product in 3-4 business days but its more than 20days and i haven't received my product..... so if you can please help me for the same
email add: [protected]@gmail.com

We had purchased one Samsung 3d HD Plasma TV 43 inches PS43D490. Billed on 21/12/2011 and delivered on 29/12/2011 by Flipkart.com worth Rs. 40890

It is covered under their declared policy of 30 day replacement guarantee.

We have been trying to request them for a replacement before the expiry of the 30 day guarantee time. But, they are delaying it on one pretext or another. We fear it is a ploy to beat their 30 days deadline and then back out on the pretext of 30 days being over.

We request honour of their guarantee.
Order ID: OD[protected]
Neelam Jain

I placed an order at Letsbuy.com. Order number LSB-719873. The offer was for an LG 32 inch TV along with a free Reliance DTH. The TV was delievered on time on the 23rd of December but the tv stand was missing. I called Letsbuy and they said I need to contact LG. I called LG and they said I need to call a local LG service center in my locale. I called them up and they said the part that is missing does not have a product code and it is something that can't be ordered.

I then emailed Letsbuy and LG on Jan 15th, asking them what can be done for this, no response so far from letsbuy. I did get a call from LG though, and they were helpful in suggesting that I mount the TV to the wall but ordering for a new stand will take time and also I need to pay for it.

So far no contact from letsbuy at all regarding the missing part or the Reliance DTH that was promised during purchase.

I Request everyone to not buy anything from Letsbuy.com....they have very poor after sale service...

I received broken heater on Jan 9, 2012...i logged the complaint same day but till today Jan 20 nothing happened nor i received call from them...Customer Care do not share their supervisor's number neither senior's no mentioned in their site Letsbuy.com.

So there is no way to esclate any problem with senior and customer care is not paying any attention whether the customer is disappointed or not.

I have very worst experience with them and i advise to everyone to not buy anything from their website otherwise you will be cheated like me..

Thanks,
Krishan Chadha

Placed an order for "LG GL-308VSX5 Refrigerator” from flipkart.com on 9th Jan, 2012 (OD[protected]). Complete silence from them till today when i receive an email from them telling me the fridge i want is out of stock, and i should purchase an alternate fridge!!!
Forget about COD delivery within 4-6 business days, it took them 9 days to figure out that the item was out of stock!!! Too many things are way too wrong here:-

1. 9 days to realize Flipkart does not have the product in their inventory
2. No courtesy phone call, just an email from Flipkart saying buy something else
3. The Flipkart recommended fridge does not even have the features I need

Best of luck for people who shop with them...my advice, do not order if you need the product in a month or so, Flipkart generally would need that much time to deliver it

Hi All,

To share my experience with all you guys, pathetic customer support, no responsible person who can resolve customer problems, every executive will tell you to wait for another 4-5 days and no one turns back.....

Note: When you receive your product tell the delivery boy to wait until you open the box double check if all the items are available in box and then tell him to leave. If you don't do that and if anything is missing you will be pissed off following up with these guys talking to 10 different executive with 10 different commitments in every 10 days.

My order no is OD[protected] it's been 45 days I received the product, some items were missing in the box since then I am following but haven't yet received my item. My missing items price might be around 150/- wherein I have spent more than 150/- calling these sick guys.... and banging my head in front of donkeys who will only shake there heads and no movement.

Just be careful before buying!!!!!!!!

Anyone else who had such a pathetic experience... Please share

Hi,

I made an order for a Samsung Omnia W on 29/12/2011 on letsbuy.com. The order no. is LSB-753756. the purchase option chosen was EMI with ICICI credit card.

I received no updates on the progress of the order and it remained in processing for a week. I contacted customer care several times. Each time they used to tell me that they are having technical trouble and cannot give me an update on the order.

finally on the 06/01/2012, I decided to cancel the order and buy it from a local store. so i sent an email to them at [protected]@letsbuy.com asking for the sam. Seeing no response during the day i called up their customer care on[protected]. I spoke to a man who told me that he regretted the delay and he understand my situation. He said he would cancel the order and send me a status in two working days, and the refund would be made in 21 working days.

however, on the Jan 9th , 2012, i received an email from letsbuy informing me that the product has been shipped partially. the free accessory that they had promised on the website was not included. I called up their customer care, and this time they are back to their usual tricks. It seems they are having technical trouble and cannot give me an status on the order and why the order has not been cancelled.

I have already bought the mobile from elsewhere, and i do not want their dispatch, which i could perhaps not accept, so it would go back to them undelivered. I used my friends credit card for this purchase, and it seems the amount has already been given to letsbuy.

Letsbuy are so unresponsive and seem very dishonest and reckless the way they treat their customer.

I am really worried as to how deal with them to get my money back..

I had purchased an mp3 player from Letsbuy.com on the 9th of December. I got the product within the promised time of 3-4 working days.

The product turned out to be defective as it only performed the function of a flash drive(file transfer to and from the device, no mp3 playback). The device would apparently charge but was completely incapable of playing back mp3 files.

The product was a Disney Mickey Mp3 Player, Lime (Manufactured by Iriver).
I immediately contacted their Customer Care and they refused to do anything without a DOA certificate issued to me by the company. I told them that there weren't any Iriver Service Centres anywhere in Kolkata to which they agreed to replace the product by the 13th, which they did.

The product reached them by the 14th and all follow up (absolutely all of it, no exclusions) was initiated and continued by me. The replacement product reached me on the 4th of January. This replacement product was also faulty and surprisingly, had the exact same problems. The 2 faulty products even shared the same date of manufacture/import - (Feb, 2009).

Now, I have been mailing them almost every day, for the past 5 days without so much as an acknowledgement from their end and am therefore forced to reach out to this forum hoping for some assistance and support in the matter. They sent me one mail; again asking for a DOA certificate, so here I am.

Any suggestions?

Thanks,
Akshay Dongre.

I ordered a headset worth Rs.1710 through letsbuy.com with orderId: LSB-690624 on 5th december 2011 with full payment and I cancelled it on 10th december 2011. It has been almost a month after that, but i haven't received any refund from them. I'm really frustrated with their service.These people are thieves.

Dear Sir/Madam,
I have ordered a mobile phone, Karbonn A1 from Letsbuy.com Order no- LSB743807, on 25/12/2011. I paid the price by net banking and after i paid the price i received and order confirmation email. Bt till now (29/12/2011 1 PM) I have not yet received any shipping details of the product. The delivery time of the product is 2-3 working days. I admit that 25th dec was a Sunday. But 2 days have passed and d product has not been shipped so how can it be delivered to me in 2-3 days? Also I had called the customer care of letsbuy 1 hour ago and she told me that she has forwarded the complaint to the concern department and it will call me back in 48hrs. I don't think it will call me, after reading other user's experiences.
Therefore, I request you to please see about this and resolve the problem........

sir,

I am Antony Varghese from Ernakulam City . On 25 /12 / 2011 using my ICICI Bank Credit card , me purchase 2 products from Letsbuy.com details given below :




S No. Products Cost

1 1 x Genius Headset HS-300I 399

2 1 x Orpat OPF-3227 Pedestal Fan 1,833

Total: Rs.2,232

The complaint is that in Letsbuy.com site , Orpat OPF-3227 Pedestal Fan MRP shows that Rs.1930 / - and 5 % discount so total Amount will be Rs. 1833 /- for Orpat OPF-3227 Pedestal Fan. Today (28/12/2011) I received the Ordered Product with Warranty card and bill . Unfortunately in the bill, the Orpat OPF-3227 Pedestal Fan MRP shows that only Rs. 1830 /- Inclusive all taxes.

It means LETSBUY.COM gave me the false details and they cheat me...

I lost my cash due to the false details give me in the site LETSBUY.com

I attached more details for further enquirers .. Please gave me needful answer .
the below is the order confirmation from Letsbuy.com "

Dear ANTONY VARGHESE,

We thank you for placing an order with www.letsbuy.com Your Order ID is LSB-744046.We have now started processing your order. The details of your order are as follows:

Payment method: Credit Card Payment Status: Ready to ship
S No. Products Unit Price Item Cost
1 1 x Genius Headset HS-300I 399 399
2 1 x Orpat OPF-3227 Pedestal Fan 1,833 1,833
Total: Rs.2,232
SOLD TO: SHIP TO
ANTONY VARGHESE
PALLATH HOUSE , PIPELINE ROAD , PALARIVATTOM PO
[protected]
ERNAKULAM
Kerala-682025
India
ANTONY VARGHESE
PALLATH HOUSE , PIPELINE ROAD , PALARIVATTOM PO
[protected]
ERNAKULAM
Kerala-682025
India
[protected]@gmail.com
Meanwhile you can track the progress of your order by clicking on the My Order link on your personal My Account page after login.

For any queries and details please get in touch with the letsbuy Customer Support. We will be glad to be of service.

Best Regards,
Letsbuy Customer Support.

Your feedback is valuable:

Click here to share your shopping experience with us and help us to serve you better.
Contact Customer Service Send Feedback to: Write To Us
All days : 24*7
phone: +[protected] [protected]@letsbuy.com eTree Marketing Pvt Ltd.
Plot No.10
Phase IV, Udyog Vihar
Gurgaon- Haryana
PIN: 122016



Regards,

Antony Varghese
ICICI BANK Ltd
+91 [protected]
+91 [protected]

I had purchased a Samsung 40'' LCD TV LA40D550K1R ( Order #: LSB-653921) on[protected]. It was supposed to be delivered within 10 working days. It has been around a month now and still there is no sign of the TV. It was shipped via DTDC on the 10th working day, and is yet to reach my home. DTDC has held the courier due to missing invoice in the package. Seems like letsbuy has no experience in handling interstate packages.

The package was held up on13th Dec due to the missing invoice and letsbuy did nothing about the same, eventually when I called them on 18th, was informed that a complaint needed to be raised against DTDC to get update on the issue. THe callcenter personnel asked me to call back on 20th to get the status. There was no proactive assistance provided by the rep, even after me insisting they should be the one calling me back.

THIS IS THE LAST TIME I WOULD TRUST LETSBUY. NEVER AGAIN, WOULD ALSO ADVICE OTHERS TO TRY AND AVOID THIS COMPANY.