Flipkart Complaints & Reviews

I have ordered a washing machine on 13-Aug-2011 from letsbuy.com using 1000 discount coupon, it was mentioned on the site that it will be delivered with in 10-15 days, but today it more than 25 days but still i am waiting for the delivery.I usually purchase through online shopping this is the first time have to complain for any online shopping site.Letsbuy.com service is really very bad, they disconnect the call when we call them to know the status of our product.I think they don't want to deliver the product.
Therefore, I urge readers of this complaint to abstain from buying from Letsbuy.com unless they have money to throw.

I ordered microwave oven a month back with letsbuy.com and they assured delivery within 4-7 days but I did not get any updates in 4 days and I started calling them. Finally they shipped item after a week and I got the item after 2 weeks of order.

I was shocked because the oven was damaged and I immediately called up them. They told me it will be replaced, so they will send the courier guy for pick up. Again 2 weeks got passed and no one has come to pick up the product. I am totally fed up calling their customer care. They always give 100% assurance that the item will get picked up within 24 hours but their 24 hours never comes and 2 weeks are already over.

So never ever buy from letsbuy.com if you want peace of mind

I have very ridiculous experience with flipkart. On 28-Aug-2011 i ordered for Nokia E6 as my current N73 is having issues. Before placing order i spoke with their customer care and they informed me that item is available with Bangalore store and it will be delivered in 2 days, even thou official delivery is 4 business days.

I was expecting the item to be delivered to me by at least on 02-Sep-2011. unfortunately on 02-Sep-2011 evening they informed me via email saying it will take another 2-3 business days to deliver the product. I have just cancel the order and i asked them to return the amount to my credit card account. they said it will be done within 6 business days. Hope i will get my money back within 6 business days i. e by 09-Sep-2011.

Friends, beware of this kind of online product selling sites, it just to waste your time and money. On 28-Aug-2011 itself i could have purchased the item from Nokia priority dealer. Flipkart the looser.

Dear Sir/Madam
With reference to my Order No. LSB-325785 the order placed by me is for Nokia C2-03 (White Light Gold) mobile handset for Rs.3834/-. And my earlier phones and emails to you.
In this respect I wish to inform to you that after continues pursuit of my courier to Blue Dart courier at the phone numbers[protected] and mobile number [protected]. It was informed to me that the courier so dispatched in my name has been delivered in the name of Amit. Thereafter Blue Dart courier has contacted me that they have traced the courier as it was wrongly delivered. At about 3 p.m. today (01/09/2011) courier boy come with the courier, the main packet is completely torn off. And the inner box is of Nokia phone of black color that has also been tampered with. Whereas the order placed by me is of Nokia C2-03 (White Light Gold) mobile handset. As the packet is completely torn off and the handset does not matched with that I had ordered, I refuse to take the delivery of the same.
Please note that it seems to be some foul play at the end of Courier Company. As firstly they have informed me that the courier has been delivered to in the name of Amit. How it can be possible as it was not a simple courier that can be wrongly delivered there is payment to be made on the delivery of the courier.
Please check at your end that details of the mobile set dispatched to me. Weather it was Nokia C2-03 (White Light Gold) mobile handset or not. You must have the IMEI number of the mobile you can easily check out the whereabouts of the mobile handset. You can easily check with the help of details of the handset dispatched by you and the one claimed by the courier company.
Please inquire about the matter how the valuable courier and be mishandled by the courier company.
At the end of the day I feel cheated and harassed.. I don’t think that your company feel good on account of cheating of you and your customer by your courier. You are requested to look into the matter and resolve my complaint.

Regards

Dr Alka Aggarwal
[protected]

Dear Ms. Aggarwal,

Greetings from Letsbuy.com!

Based on your inquiry, we have cross checked and found that order has not yet been delivered. Please know that You can check the status of your Order, real time with the provided Docket number #[protected] on the Blue Dart website:

http://www.bluedart.com

The current tracking information on courier website is as follows:

Waybill No : [protected] Reference No : 325785
Pickup Date 29 August 2011
From New Delhi
To Chandigarh
Status Delivery Attempted-Consignee Premises Closed
Contact Customer Service
If you wish, you can always contact the nearest Blue Dart branch office at following contact information to expedite the delivery of your package:

Telephone [protected]
Fax 277863
BLUE DART EXPRESS LTD,
S C O. 165-166,
SECTOR 8 C,
CHANDIGARH - 160018

We hope this information will help. We appreciate your business, your patience and understanding in this matter. You are always a valued customer to us and we are looking forward to serve you better.

If you have any further concern or queries, please feel free to contact our customer support team and we'll be happy to assist you further.

Seeking your co-operation, your patience and understanding

Thanks & Regards,

Shradha - Letsbuy.com Customer Service




>[protected] Forwarded message[protected]
>
From: atul aggarwal <[protected]@gmail.com>
> Date: Thu, Sep 1, 2011 at 12:47 AM
> Subject: my Order No. LSB-325785.
> To: alka aggarwal <[protected]@gmail.com>
>
>
>
>
> Dear Sir/Madam
>
> With reference to my Order No. LSB-325785 the order placed by me is
> for Nokia C2-03 (White Light Gold) mobile handset for Rs.3834/-.
>
> As per your messages on my mobile no [protected] you had informed me
> that the courier has been dispatched to me by Blue Dart Courier and
> this may be reach to me on or after 01/09/2011. Now today I inquire
> for the same, I was surprise to know that the same courier has been
> delivered to someone els instead to delivering it to me.
>
> As you know that the mobile is a very sensitive equipment (it can be
> used for some unlawful purposes) and as per your records it has been
> sold to me. As you know that every mobile set come with (International
> Mobile Equipment Identity (IMEI). You must have the IMEI number of the
> mobile set so detached by you to my address. Kindly inform Police
> Authorities about its wrong delivery by you along with IMEI number of
> Mobile Set and inform me.
>
> Otherwise I will be forced to lodge complaint about this matter to
> Police Authorities as concerned to sensitivity of mobile equipment as
> well as financial interest involved in this.
>
> Please also advice to me what can I do further what will be the status
> of my Order No. LSB-325785.
>
> Kindly look into the matter seriously and also inform me your
> registered office address.
>
> Dr. Alka Aggarwal
>
Reply
Forward
Reply
from alka aggarwal [protected]@gmail.com
to [protected]@letsbuy.com
date Thu, Sep 1, 2011 at 10:34 PM
subject Re: Fwd: IN TRANSIT - LSB-325785 - Blue Dart - #[protected]
mailed-by gmail.com
hide details 10:34 PM (14 minutes ago)
Dear Sir/Madam
With reference to my Order No. LSB-325785 the order placed by me is for Nokia C2-03 (White Light Gold) mobile handset for Rs.3834/-. And my earlier phones and emails to you.
In this respect I wish to inform to you that after continues pursuit of my courier to Blue Dart courier at the phone numbers[protected] and mobile number [protected]. It was informed to me that the courier so dispatched in my name has been delivered in the name of Amit. Thereafter Blue Dart courier has contacted me that they have traced the courier as it was wrongly delivered. At about 3 p.m. today (01/09/2011) courier boy come with the courier, the main packet is completely torn off. And the inner box is of Nokia phone of black color that has also been tampered with. Whereas the order placed by me is of Nokia C2-03 (White Light Gold) mobile handset. As the packet is completely torn off and the handset does not matched with that I had ordered, I refuse to take the delivery of the same.
Please note that it seems to be some foul play at the end of Courier Company. As firstly they have informed me that the courier has been delivered to in the name of Amit. How it can be possible as it was not a simple courier that can be wrongly delivered there is payment to be made on the delivery of the courier.
Please check at your end that details of the mobile set dispatched to me. Weather it was Nokia C2-03 (White Light Gold) mobile handset or not. You must have the IMEI number of the mobile you can easily check out the whereabouts of the mobile handset. You can easily check with the help of details of the handset dispatched by you and the one claimed by the courier company.
Please inquire about the matter how the valuable courier and be mishandled by the courier company.
At the end of the day I feel cheated and harassed.. I don’t think that your company feel good on account of cheating of you and your customer by your courier. You are requested to look into the matter and resolve my complaint.

Regards

Dr Alka Aggarwal
[protected]
- Show quoted t

I have disgusting experience with Flipkart.com. Feeling cheated. Placed order for a new mobile Nokia C2-03 (White) which is readily available in the market. I’hv Placed the order on 22nd morning and it was promised to be delivered within 4 business days. After not getting any details of dispatching I have called up the customer care and the reply I got from their Customer care executive Mr. krishna is "currently item is out of stock, we will try to procure it by 27th and then only we can proceed."

Flipkart is playing with customer emotions and time. Bad Service.

ID: OD[protected]
Order Date: 22/08/2011
Items Ordered: Nokia C2-03 (White) (1 qty)
Expected time of delivery: 4 business days
Order Grand Total: Rs. 4423

I had placed an order with payment of One book ( order No.OD[protected] ) on 28th July, 2011 on their web site it was mentioned that it was d imported edition it would be delivered within 7-14 business day.
It means my 28th order should be delivered to me by 12th August,2011 But till the time the product is not delivered to me between 14th of August to 22nd August,2011 I contacted flipkart.com customer support multiple times telephoncally all the person responded witth different and contradictory information. But the fact is that I have not received the ordered book for which I have already paid them in advance. I wanted the ordered book for the preparation of my exam which is on 11th Septemger, 2011
My contact number is [protected]

i bought a Sandisk Cruzer Blade USB 8GB Pen Drive through letsbuy.com on
13 AUG 2011 ,SATURDAY
order #300919

Payment Method: ATM/Debit Card
Total price Rs. 445
I have been waiting for reply from them regarding my order,but,I have yet not received any information about it. It was mentioned that goods would be delivered
within 2-3 days but 4 days have already passed. I want them send my order immediately or I would take further action.....................

I ordered this book ,becoz it was too urgent and written in your site that u will be delivering it with 2-3 working days, i ordered it on Aug 3. today is 9 Aug,.They Have too bad service, i called customer care twice,
they never given me apt reply for this.I[censored] have any books need to be purchased urgent dont use FLIPKART..take some other service

i have purchased a HP 8 GB pen drive from flipkart.com on 16 july through online shopping.
Flipkart.com promises delievery in 3 to 5 bussiness days,but after 20 days shipment doesn't
delieverd at location.

I have mailed flipkart 3 times,and every times they say that it will be delieverd in next 24 to 48 hrs.
They are also in no mood for refund my money.

My order no. is lsb-216404,i orderd Panasonic Corded phone and Nokia 2730 mobile phone and i got on 15th of july i opened panasonic corded phone but didnt bother to open Nokia mobile as i thought when my dad comes he shall open the seal but today when he opened the box (18 july) there was NO MOBILE AND EARPHONES in the box,i was very very shocked to see this,i hope this site need to do something as same happned to my friend 3 months ago,he warned me always open box and check same day but silly me who didnt hear him,now who shall help me?i am planning for police complaint for lost mobile but my money is wasted now,never buy anything at least u dont have COD in which you can check contents of mobile.
Thanks,
Avinav Setia.
Chandigarh
Student of Movie Making and Visual Effects

I ordered a pair of pen-drives from letsbuy.com on May 5th 2011, and I haven't received them yet now. In spite of sending so many emails and even calling their customer care for many a times, I have not received them. Please help me get my products.

Placed an order for Samsung Mobile phone and it was a confirmed delivery of 3 days as per the site. Till now I have not received the items. They sent it through AFL Couriers. Below is the email confirmation from Flipkart.

I ordered this for my wife's birthday o 5th July 2011. I want compensation from the company for not keeping it's promise.

Thanks,
Souvik.

[protected] Email from flipkart goes here ( I have deleted my home address from the email below[protected]

Your Order with Flipkart.com [Ref Id: OD[protected]]

FROM:
Flipkart.com

TO:
[protected]@yahoo.com
Message flagged Sunday, June 26, 2011 11:45 PM
Message body Thank you for your order, [protected]@yahoo.com.

Your order (ID: OD[protected]) has been confirmed and is being processed. Here is the summary:

Items Ordered:
Samsung Chat C3222 (White) (1 qty) - Expected time of delivery: 3 business days
Transcend Memory Card MicroSDHC 4GB (1 qty) - Expected time of delivery: 5-7 business days



Outstanding Amount Payable ON Delivery: Rs. 4069


Delivery Address:
Anindita Mukherjee
***************
**************
Orissa
Phone: xxxxxxxxxxxxx


You can visit http://www.flipkart.com/order_details?order_id=OD[protected]&token=d[protect...⇄
to view your order status and to contact us regarding this order.


If you do find any of the above information incorrect, please feel free
to call us on[protected]X7, Monday-Sunday).

[protected][protected][protected][protected]
Flipkart.com... The Store at Your Door
http://www.flipkart.com/
[protected][protected][protected][protected]

what the hell is this guys... just got my mouse after a long delay and thereafter the product delivered is just full of . It is all crap calling them over and over again . They dont realise that is somebody's hard earned money ...all they want is just to fool people around!!

i ordered a motorola wx295 which i received 3 days late from actual delivery date on 2nd july, 2011. order no. OD[protected]. the seal was broken, the IMEI NO. On cellphone and its box were different. the simcard slot was tampered apart from the scratches in the underbody. it had some messages stored in its phone memory sent from a delhite dated in september 2010.

I ordered Samsung galaxy s2 from Flipkart, the website was showing that phone is available and will be delivered in 6-8 days, from the day I have ordered they have been continuing changing the dates on the website even without bothering me once. When you call them up they say that they don't have the product yet and blaming Samsung for non delivery...there are thousands of Samsung S2 available on ebay but only flipkart don't have them. there executive consider themselves the biggest buyer of the phone even bigger than Croma (owned by TATA), no wonder!!!! if you guys are awake! I posted a review about their service on their website and they removed it.....so they are showing the consumer the wrong picture....wake up guys.....they want to compete with Amazon. Amazon is coming in India in December, watch out you flipkart's though you copied their model but execution is the biggest thing they have....you will go bust once they are in market, as you are losing your credibility day by day..the demise is near..

I placed an order with the website for 3 books (Date of order - 13th June '11. Order no. - OD[protected] ) The email received from them said I would receive all the books in my order in 3-4 days. Their site showed that the books were in stock. I received 2 of the books within 2 days. I waited for a week for the last one. When I logged on to my account on the site after a week to check the order I saw that the book's status was showing up as Cancelled. I called up their customer support and they told me that they were not able to procure the book from their sources and have refunded my money. I checked their site and my book was showing available there but with an increased price! I paid 333/- for it and now it is listed as 428/- I asked the customer service about it and they started saying Maam you ordered the Indian version and that is the International edition. I put my foot down and told them that was not the case. My book had the same status when I ordered it. They then told me to mail the customer service. I just got an apologetic mail from them with the same excuse. They did not have the basic courtesy to inform the customer if such a situation had taken place. What gives them the right to make a judgement call without checking with the customer first? Really unprofessional of them. The difference in money is not my issue. It is just 100 bucks but Im really angry that they took a step without informing me first. They had no right.

I ordered a lava M30 mobile on 25/5/11 pic of that mobile was white and no other option for any other colour was there I wanted a white phone so I ordered it to my surprise I recd. a black phone I felt very bad & then I called them & they apologized for it & offered gift coupon of 200 but I refused so they agreed to arrange for a reverse pickup and send me a white phone which I wanted but my poor luck they send me same piece feeling very awkward I called them again & told the details their customer support rep. told me he will check it & call back to me but no one called me so it looks I am facing punishment of dealing with such ignorant careless site I wasted my 3675/- & also paid call charges to call them several times so I strongly strongly recommend to all people who are planning to shop products from them to stay away from such sites which may harm you financially as well as mentally pls. all of you beware of flipkart

I placed an order for Samsung Galaxy S II mobile phone with free accessories on 12 June 2011. The website represented that the Delivery Time is 4-7 working days. Very promptly, Letsbuy.com (Etree Marketing Pvt. Ltd.) charged the VISA credit card the same day! I sent an email soon after the order was placed enquiring as to the status. I received a reply from one "Kanika" on 13 June 2011 informing me that the phone and accessories were in stock and would be sent together. Thereafter, there has been no change to my order status and absolutely no response to 3 emails sent to them enquiring when the product would ship. I then called their customer service number and spoke to one "Shabeeb" who was not particularly polite. After putting me on hold for about 5 minutes, he informed me that it would take another 15-20 working days (i.e. nearly a month) to get the phone. I then asked him to process the refund.

The dishnoest business practices of this company are truly shocking. They misrepresented the stock status at the time of collecting the order/payment and also the following day but have since then stopped replying my emails.

I only hope that this company is not disnoest in refunding the money and I get the refund in time and don't have to take legal recourse to get the money back.

Last/previous years Flipkart attitude to customers are well.I ordered a Book to study or to prepare for coaching but these people not send/shipped my item till.I orderd in 5 th June But Now almost 10 days still these people didnt send My Book. what the customer service people doing there.Or they are not giving any value to their customers who is buying small items.Iam a regular customer , last year these people send items with in 2 days.But Now it reach 10 days. There are not shipped till.

If they behave like they will lost their regular customers sure.

order no 126684 they have not refunded my money yet mistake is they have send me silver color or e2652 duos instead of black

order no 134160 they have not send me black color mistake is they have send me white color instead of black

not responded [protected]@letsbuy.com

on[protected] and [protected] every time different statement and give me wrong statement every time by[protected] and for order no. 134160 i have sent mobile to letsbuy.com at own cost


very cheap serivce providing letsbuy.com