[Resolved]  Freecharge.in — amount deducted from account but no recharge

I recharged my mobile number [protected] via net banking. I was sent a mail as shown"
"
Dear Customer,

Thank you for your order from www.freecharge.in

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@freecharge.in.

ORDER DETAILS:
Merchant Site URL : www.freecharge.in
Order Number: 1615315 Order Received: Apr 4, 2011
Total Amount : INR (Indian Rupees) 110.00
ICICI Bank Account Holder : Saurav
Billing Address : (As entered by the Customer)
159,4th Cross,Prashanth Extension,Near Hope Farm,Whitefield
Bangalore Karnataka
560066 India
Customer's Phone Number : [protected]
Customer's E-mail ID : srv.[protected]@gmail.com
Customer's IP Address : 202.62.78.102

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

Special Instructions :
None

Regards,

CCAvenue Customer Service
"
order id-1615315"
but my recharge isn't done. Moreover,I have not recieved any response from the freecharge.in team even after sending multiple mails. My account has been deducted 110 though... Kindly help me.

I had recharged my mobile no. on [protected] through credit card on 03/04/2011 at 20:49:25 . I contact them but they were not giving any response.I know that amount is deducted from my account through a message came from my bank. My bank name is HDFC Bank , G.T.B. Nagar ,Allahabad. they send me that amount of INR 60.00 debited to A/c xxxx2538towards POS [protected].

Please help me. My parents are very angry. If you required any information about it you can contact me on [protected].

M.Danish

Hi,

Apologies for the issue faced by you.

This is unsuccessful transaction. you will get the refund in 7 working days.

Regards
Freecharge.in

Hi,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

Apologies for the issue faced by you.

This is unsucessful transaction and you have not been charged for this as per our payment gateway. Request to please speak to your bank on this or foward your bank statement with the authrisation code so that we can take this futher up with the payment gateway at [protected]@freechage.in.

Regards
Freecharge Customer Care

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Hi,

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