Godrej Refrigerator — Cooling Problem
Lolokeshtevathia on May 10, 2012
I bought my Godrej refreigrator Eon 240 litres around 2 years back. Everything went well for 2 years. Now it started giving me the cooling problem.
I reported the complaint at Godrej Service center in Bangalore on 17th April viz complaint no. [protected]. Service Engineer came to my house and after lots of troubleshooting and 2 hours of diaognising, he came to conclusion that compressor is faulty. He told me that compressor is under warranty and you need to pay for change in Gas and service charge for which net amount apid by you will be around 1300. Service Engineer told me that Compressor does the cooling for 2 mins and stays switched off for 1 mins which is not the normal behaviour. Hence please go ahead with chnaging of the compressor. I said go ahead and repair the refrigerator. There was no response from Godrej and after 3 days I recieved a message that your problem is resolved and complaint is closed.
I raised another complaint to Godrej Service center for not doing cooling by refrigerator on 22nd April with complaint no. [protected]. After calling them several times and persuading them, they came to my house to change the compressor. Compressor was changed on 25th April which took 4 hours with gas filling and everything. Service Engineer demaded Rs.1250 which I paid him. He told that now ice will be made in refrigerator and temprature can go below 0. To my surprise next day I was unable to see any ice in my refrigarator. I called the service Engineer on 26th April and did not got any response from him. Even they went ahead and closed my complaint.
I raised third complaint for my same problem on 25th of April with complaint no. [protected]. Service provider people at HAL didn't bothered to pick up my call even after 100's of trial onto number which I had as [protected] and another mobile number as [protected]. I called them on saturday 28th April aroun 20 times and they informed me that we are busy in meeting and would be sending person in evening. Even in evening they did not responded to my call. After several attempts they told me that executive would be visiting me on Sunday morning. On sunday they did not even attended my call. After so many attempts they said that we'll come on 7th of May. Even 7th May they did not turned out. I called them back on 8th May and did not got any response. On 9th May they said that we'll come but never turned out till evening. On 10th May they came to my house and asked to empty the refrigerator and said that problem is with the freezer. Then he rechecked and after 3 hrs of diagnosis, he came to conclusion that the NEW COMPRESSOR which they replaced is faulty one. I am really fed of these Godrej Service Center people.
Then again they said that we are going to come tomorrow with the new compressor and replace it. I asked then to collect my refrigerator and rectify the problem in it and deliver it back to me. It is none of by business how do you guys fix it.
Now they have to come to my house to collect the refrigerator and I hope they turn out tomorrow. My vegetables and fruits worth Rs.1000 are spoiled due to refrigerator. Even daily the milk is getting spoiled as its Summer in Bangalore. I am really fedup with these Service Center guys.
I would suggest everybody never buy the Godrej refrigerator as they provide the worst service in the world. I am very much disssatified with their service.
Can you please help me.
Service Center Number [protected] Contact Name-- Mr Madhu
Refrigerator in name of -- Juhi Kataria
Model -- Godrej Eoin 240 lts purchased 2 yrs back
Please help me to resolve this problem
Name-- Juhi Kataria
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