[Resolved]  HDFC Bank Bank Credit Card — Unauthorized & Fraud / Dispute Transaction

I got a threat from a person of HDFC bank saying that the this card number [protected] belongs to me and I have a due amount of Rs21800 and as such it does not belong to me. The call has come from the following numbers are as follows [protected], [protected], [protected], [protected], [protected]. The name of the persons who are calling are as Meenakshi, Roshan, Rachita, Vinod salve They all are calling and giving me mental harassment from day to night till 4am in the morning. I went to the bank and took the information about everything they said all these are fault and no call has been done from their side and the account number is also false.
Bivash Majumdar
Tollygunge
[protected]@gmail.com
Kolkata

HDFC Credit Card — Unauthorised withdrawal of amount from bank account

Sir,

I am using HDFC Bank credit card bearing No. [protected]. I have always paid my dues within time. On dated 28th June 07, late payment charges of Rs. 393 was levied on my account which I have disputed. However, it neither got reversed nor any clarification was ever received for such levy. Hence, I kept on paying my dues but did not paid the disputed late payment charges and resultant interest and service tax which kept adding to it. This amounted to Rs. 7, 246/- as per the last received statement dated 4th May 08.

I raised this issue to customer care department several times and at last it was suggested by an executive to pay Rs. 500 in full settlement. To get rid of long pending dispute, I made a cash payment of Rs. 500 on dated 27th Feb 08 and on the same day applied for cancellation of the card.

Kindly note that I also maintain a bank account with HDFC Bank, Howrah Branch (Account Number - [protected]).

On dated 21st May 08, I have received a notice dated 5th May 08 from credit card department through registered post. The notice had a mention of holding of fund on my above mentioned savings account since dated 5th May 08 and also a mention that the stipulated amount may get deducted from my account in case of nonpayment of dues.

On checking my account I come to know that on dated 20th May 08, an amount of Rs. 7246/- was debited without taking my permission and without giving me any intimation.

I raised my concern to the bank authorities who asked my to talk to the credit card department. However, on approaching the credit card department, they refuse to entertain my complaint.

I would request you to kindly look into the matter and arrange to give my back my money.

Your early action is solicited.

Thanks & Regards
Ashok Chandak
#[protected]

HDFC Credit Card — Charges imposed which is not my transaction

Hi,
This is is Rohit Tripathi from Mumbai. I am using hdfc credit catd from the last 8 month's and every month there is emi charged to me for the amt of 1500 and every month customer service use to deduct the amt. from the bill. Even after many request they have never taken up any investigation.

Now when there was a fraud transaction of around Rs.20, 000 they are asking me to make the payment which i have not used and is a fraud transaction by someone.

I feel the bank employees have done this because investigation is going on from last 4 month but no conclusion. They are harrassing me by sending messages and calling everyday. Why should i pay for the amt which is not my transaction and for what they have never taken up any action.

Clear words from me is that i have asked them to go by legal to collect money so that this issue comes in public and everyone is aware regarding service of hdfc. I am also planning to take help of media.

Regards,
Rohit
[protected]

HDFC Bank Credit Card — REFUSE TO PAY MY RAIL TICKET

Respected sir,

Can you tell me why you stop my payment four times for getting my rail reservation.

Kallol Saha

HDFC Bank Credit Card — Fraudulent Transactions

I deeply regret to inform you that my complaint for fraudulent transactions done from my credit card is still unresolved although more then 6 months have passed. My card is kept under Block and the bank is sending the statement of outstanding dues which I am not actually liable to pay. Bank has added interest and late fee charges and asking me to pay the amount outstandings. Inspite of my verbal and written reminders to resolve the matter nothing has been done and I am put into dilemma and confustion. I also visited my branch office but no satisfactory reply or action has been taken so far. Hence, I am approaching you to ventilate my grievances and resolve the matter at an early date. Also I request you to instruct the bank to waive the interest, late fee charges and the outstanding dues showing (which are fraudulent transactions) and lift the block and issue the new credit card. I have paid the outstanding min due under protest to lift the block and send the new credit card. A copy of my letter is attached fro your information..

HDFC — Unauthorised withdrawal of amount from bank account

Dear Sir,


I am using HDFC Bank credit card bearing No. [protected] since from 2005 and card limit is RS 17,000/- I have sincerly paid my dues till May 2006. As I was moving out of country I asked HDFC guys to provide me settlement for 3 emi's for the amount of Rs 16,900/- After rigourous follow ups ....they didn't provide me any settlement. As time is runnig out for me ...and I left the country. I was back in May 2007 and again went for settlement even then also ...no one helped from HDFC. In year 2008 July one guy approached me and gave me a settlement amount of Rs 10,500/- in 2 shots. So I paid 1st payment of Rs 5000/- in August 2008. Then the next payment was due for the next month in Sept2008. In the meantime one more guy visited my house for the remaining amount before the due date....then I tried to reach the guy who gave me settlement he is not reachable. I felt suspicious and stopped payment ans asked them to provide NOC then only I will arrange the final payment.

Now the issue is now I am having a saving account with HDFC and now in Nov 2010 they blocked an amount for Rs 50113/- stating that I was due for my Credit Card. I Immed contacted the HDFC guys ...as they said they will arrange the callback within 48 hrs. But no one called back and on 15th Nov they deducted the whole amount Rs 50113/- without showing any details for the due amount.


My question is how can they deduct the my amount without my approval and without providing me any statement details of Card. I need the credit card statement for which I am due for. Please suggest me how to go forward on this matter with HDFC or legally.

Thanks & Regards,
Amruth

HDFC Bank — Credit card Fraud

My card has been used for Rupees 1 at Dummy Mer retail in Bangalore on 10th Nov 2011. I have not done any transaction like this and never been to Bangalore as well. When I asked HDFC bank they do not have information about the merchant but they said the transaction was done.

HDFC Bank Credit Card — HDFC BANK CREDIT CARD FRAUD

This is Antony
I have taken a credit card from hdfc bank, i was paying my due as per the date,and after some days i left india and came to gulf , a lmost 3 years gone they send a court notice in the name of advocate sathiya raj. Their remarks like . You have due to hdfc bank rs 77000, pls make the payment befor we take action. Nothing else, i called the custome care people there is no response
pls guide me what can i do now, whom want i conduct regarding the issue
because of the issue me and my family are suffering lot , i am not even make my job also
I am not ready to make the payment, if i get the full details even i will think
Warm

Dear Customer,

We regret the inconvenience caused and would like to look into this from our end. Please write to [protected]@hdfcbank.com with your card and contactr details, details of the disputed transaction and the reference number TTU[protected]. We will get in touch with you over this issue.

I also a victim of credit card fraud. I had credit card from HDFC Bank and someone misuse the card, bank did not help me to solve the problem, I also lodged complain with police.

Yesterday I got a letter from credit card dept that they will debited my account with the HDFC Bank without my permission. So please withdraw or transfer the balance lying with any of your account with HDFC Bank.

Today 08/12/2012 at 12:24 PM I received a call from telephone no[protected] about confirmation of a transaction of Rs.107582=98 on 05/12/2012 an online transaction was made with my HDFC Credit Card which was not participated by me (the card is with me) for some foreign based merchant. The amount of transaction is Rs. 107582.98. I have never being used my card for purchase of above mention amount from my end.I also regret to inform you I received SMS within seconds after each transaction through my card but I was asked after 3days over the above noted telephone no. about the transaction of Rs.107582=98 which I never done. I came to know about this by a phone call at 12:24 PM from the HDFC bank card section for confirmation of the transaction after passing more then 72 hours.

Immediately I blocked my card and applied for Investigation. In the mean time the bill for the month should be prepared without that unauthorized and disputed huge amount of Rs. 107582.98 which I would not be able to pay.

This is a terrible mental pressure for me. I never expected such dispute. It is purely a security lapse.

Dear Sir/Madam,

As I have already inform you that some body has made fraud transactions on my credit card no. [protected] of HDFC bank on 11th February, 2013. I have also registered my complained in respect of said fraud transaction to Mr. Siddharth on 11.02.2013 vide my complained no.[protected] and [protected]. Fraudulent transaction details is date 11/02/2013, transaction description : WWW.STUFF-UK.NET[protected] AMUNT Rs. 38088.78.


In the circumstances, I am in receipt of credit card bill for current month wherein the amount of subject fraud transaction was debited to my account. On telephonic discussion with Mr. Suddharth in respect of bill payment, I was told that I should pay my dues only. The subject fraud transaction amount will be waived from my account in next bill.

In view of all above, I am paying amount due in respect of my transactions only. The amount debited to my account in respect of subject fraud transaction should not be carried forward to my account from next bill as I have already registered complained



Please do the necessary corrections in my next months bill and obliged.

After aprox. 3 months HDFC credit card section has confirmed me after investigation that the case goes in favor of me. 3 months I carried out such mental stress without doing anything wrong !! I should be reimbursed something for carrying out such pressure for no wrong doing.

Regards,

AMLAN

Hi Sir/Madam,

Regarding the transaction on 29/08/2013 "OnlineEarningMember" they charged from Credit card [protected], 1324.24 without my authorization accept like they didn't ask password at end of the pay.

i would like to stop paying money for that merchant .it is cheating.

in front end it showing zero charges but from card the debited amount .

please find the attachment.

Regards,
Prabhakarreddy
+91-[protected]

Got a call from [protected], They said they are from HDFC BANK Credit card Department. Asking for Credit card number and CVV number. They claimed that they will give some facility like discount on purchasing, provide Gift and Holiday voucher.
I have communicated with HDFC bank phone banking and confirmed that they are fraud. I did not provide the CVV number. But they are calling me again and again. Please help me and let me know how you can help me in this regard?

Also got a mail from [protected]@hdfcbank.com with all the upper details. How this is possible? How they can send a mail from this official email id?
Please help.

Hi
In the month of Feb 2021, Same happened to me. Without my knowledge 34k transaction was carried out on my credit card. I immediately filed a complaint and blocked my card. For confirmation of complaint they called me 6-7 times. Thereafter no update I have been chasing them to know status of complsint uet no progress. One of their associate said not to pay the amount. But in the month of May 2021 they deducted 7k. Thereafter i again connected to various customer care associate after n no. of tries i got connected to escalation team dept associate Miss. Raveena She was lik i will look into this in a week. Even after a week no progress she took ome month. Now i habe received a bill of 29k which is not even my salary. I really didnt get this why there is escalation dept and complaint /dispute raising procedure if you guys finally have to charge us and get the money which we have not even used. Feels really bad when you have to go through so much of mental stress for no reason and even there are medium of resolution yet it is of no use.