[Resolved] HDFC Bank Bank Ltd Auto Loans — HDFC Auto Loan Sucks
i had taken a car loan, with a promiose from the bank for speedy functioning and and swift loan. I agreed to pay 11.75% interest against the offer of 11.25% by SBI to be sure of getting the work done in specified time. I am an NRE custiomer with heavy investements with the bank itself. They promised to process the loan and give yes or no answers within the specified time frames. The loan was approved and files were approved. Then my co-guaranter (my mom) who gave ger passport (for address verification) and indian account statement asked during the process what signature should she be doing for the process (she uses one in the bank account and one in passport). The GM Mr. Sameer Kapoor suddenly fugured out after the finishjing of the whole processing and approval of my Loan that the sign in the address proof and on the form do not match for my co-guaranter.
Mind you this sudden discovery happened after i was given three calls by the bank representatives to reach the dealership to cpollect my Car as the DO will be released. Instead while i am sitting there and the dealership people are callingh the bank, no one gave us the correct nature of the problem and it was 4:30PM, while at 8:00 PM Mr Kapoor said that no DO since there is this signature problem. i requested that i have bought the music system and everyone at my home have arranged for the pooja (the typical indian stuff) and that if they want any further documents we can give by the next morning. But Mr. Kapoor in his true spirit of Customer Care refused to come on the phone.
I came back all humilated and crest fallen and tediously finished the last requirement by the bank with another promise that the car to be delivered that day by 3:30. Now the time of writing is 5:00PM. And since then i have given 38 calls to his office in last 5:30 hrs and yet he has not returned my call. So much for customer care. The way the treatment of my cae and non clarity of what exactly is happening behind the scenes is not even being discussed. So much for RTI.
I am now very surely going to launch a case against the HDFC loaning division and Sameer Kapoor for harrassment and demeaning behavior both in judicial courts and consumer courts. All i am requesting in this forum is that everyone with greivances or peiople who know people with pain inflicted in them by HDFC may please feel free to write to me at [protected]@gmail.com.
I want to compile such cases nation wide and present the truth behind the customer care and account handling by HDFC. Please write in so that we can accomplish this and save many many more customers from the agony and lies.
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Aug 14, 2020Complaint marked as Resolved