[Resolved]  HDFC Bank — Improper conduct

For the balance due on my credit card as per last statement dated 14th Feb 2009, a cheque payment was released for Rs. 3000 was dropped at HDFC ATM, Koramanagla, Bangalore and it was dropped at the above mentioned ATM on 02nd Mar 2009.

Still I received a call from the customer care for non-payment on 07th Mar 2009. I asked the executive to call me the next day to take down the exact details of the cheque dropped. For next 2 days no calls were received. After that in the next week I gave the cheque details to 3 different executives who called on 3 different days. Now again on 25th March I received another call from another executive for non payment. Even before hearing anything, the executive started raising her voice and yelling on phone. She was just not ready to listen anything from my side. When I asked her name, she said I need not know that. When I asked to speak to somebody senior, she refused first. I also had to raise my voice then and finally I was connected to some Asst Mgr who also refused to reveal his name. This guy instead to again listening to the customer first, started supporting the executive. I kept trying to tell him that in case the cheque is misplaced by you, confirm it to me so that I can cancel that cheque and go ahead and make another payment. But before that I need an aplolgy from that female executive and written apology from HDFC Bank for having no etiquettes to how to speak to the customer. This was flatly refused by the executive and again yelling on the phone started. That’s when I disconnected the phone and told him very clearly that only a senior manager / head of department will have to call me. I am not going to speak to any executive about this. That female executive again called and started yelling on the phone and when an apology was asked, it was bluntly refused. I mean how dare she can speak to a customer like this. This is not acceptable. I have personally got very offended from the behaviour of your executives. I have now gone ahead and cancelled the card and written to their Grievance Cell in Chennai (which I havent received any replies as yet).
I hope the above matter would be taken up at highest priority and serious actions will be taken for the people involved especially the female executive who called and refused to reveal her name too and also had the manners to say SHUT UP to the customer on phone. This kind of service are of a very third grade level. A customer cannot be insulted like this. They should remember that in this kind of competitive market, a behaviour like this will be ridiculed. They should start taking examples from your biggest competitor ICICI Bank. No wonder they are the number 1 private bank in India for many years.