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HDFC Bank Complaints & Reviews

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Updated: Nov 26, 2025
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T
t.bhanu prasad
from Pune, Maharashtra
Feb 19, 2009
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sir,
i had credit card of HDFC BANK card no.[protected]. I availed the amount with in the avavilable balance which is showed on bank's mini statement.But the banker send me the bill with over limit charges and excess intrest charges, I sent a complaint to bank e-mail address, then the bank authority reversed the overlimit charges in JAN'09. But the Bank authority levyed the same was in Feb'09 bill and forcing me to pay the amount which banker showed as overlimit with all penalty. The banker doesn't concider the ministatement of my account which showed i have available balance. Due to this what iam paying the minimum balance fully cuttyig as penalty and banker will showing principle was unchanged. hence i request you please rectify my problem.
Aug 14, 2020
Complaint marked as Resolved 
hdfc bank credit card charges is mustly high recver exe are crimenals hdfc bank colle charges very very highly
hdfc bank credit card charges are penalty charges are minimcharges % are colle custmer bank are very fread
hdfa bank credit card interest are late fee are over limit charges collcet over charges
Hi,
My dear friend, pvt. banks are doing very bad things now a days, ICICI bank is the live example, they people make their customer harreshed and fool as much as they can.I was having a insurance with ICICI but its being more then 3 months still not received any police from them. And if I called on the customer care the same reply, then I submitted my complaint to http://www.consumercourt.in they gave me some suggestion, I followed them now the ICICI people are saying me that we are sorry for inconvinounse. Realy they people only wants cases against them.
s is reference to my credit card statement, here by I bring to your notice that you have charged ' currency conversion charges ' of 3.5%, which is very high and also not charging by other banks, for example I used my ICICI bank credit card in the same country and during the same time for the same kind of expenditures, But they did not added this kind of charges. This is not the first time, I used my ICICI card in Overseas during my last many visits, I never paid this kind o[censored]n-reasonable charges. So, I feel may be HDFC bank credit cards division looting the customers money this way. Offcoarse I am paying total amount as per the statement, but I expect you return that 'Currency conversion charges @ 3.5% ' in the next statement if possible. If not, I may request you to cancel my card, Because I can not hold this kind of looting credit card. I hope positive reply.
With regards,
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    N
    Nutan Chokkareddy
    from Mumbai, Maharashtra
    Feb 19, 2009
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    Recently I submitted all my documents to a HDFC agent (HDFC Bank Lakdi Ka Pul Branch). I submitted all the documents including BSNL Phone Bill and Electricity Bill of my own house (registered on father's name). I just asked for 50 percent of loan for Fiat Palio Sports model. I am working as a project manager and earn pretty decent income. Later, after three days of waiting period I get a call saying that my address was not verified. When I asked the reason, they told me that even though my father had authenticated, the watchman of the building had told the guy who came for verification that I come to home on and off and maybe having another home. Incidentally on the same day I had gone to stay at my brother's place who is also located in Hyderabad. So, now I am being asked to submit the documents of my brother's residence as well. I got so irritated that I have cancelled my application and going for a Public Bank. I do not understand the quality of the verification process. A watchman is better qualified that my father (advocate in High court) to give the details about me. I recently read an article, that HDFC was complaining about SBI on trying to woo the customers by setting the home loans at 8%. If this is the kind of service that HDFC is providing then frankly, I don't think they need to woo the customers, everybody will prefer SBI over HDFC. I have understood my mistake in applying for HDFC when lot of public banks are willing to lend and would also suggest others not to commit the same mistake of going to private banks. You will end up being screwed and wasting time.
    Aug 14, 2020
    Complaint marked as Resolved 
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      V
      Vinod Jain
      from Vidisha, Madhya Pradesh
      Feb 18, 2009
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      18th February, 2009



      The Manager,
      HDFC Bank Card Division,
      PO Box No. 8654,
      Thiruvanmiyur P.O.
      Chennai – 600041
      Email : [protected]@hdfcbank.com

      Ref : Credit Card No..[protected]

      Sub : Waiver of Late Fee Charges & Finance Charges Retail.

      We would like to inform you that I am utilizing your Bank’s Credit Card for last 5-6 years however last 6-7 months, we are receiving Credit Card Statement on 23rd to 24th of every month and due to this we are unable to make payment on due date. Due to late receipt of Accounts Statement, even we are making payment immediately however your Bank is debiting Late Fee along with Service Tax & Cess Tax.

      As there is no default on my part hence I am not liable to pay this late fee charges.

      I hereby draw your attention that last month we have received your statement on 23rd evening and after that there was holidays for 3 days i.e. Saturday, Sunday and 26th January and due to this your account was showing late payment charges of Rs. 350 and during current month also there is charges of Rs. 350 which I am not supposed to pay.

      Finance Charges-Retail for Rs. 431.23
      We are in receipt of your Account Statement for the month of January and February, 2009 however there is a Debit Entry for Finance Charges-Retail for Rs. 431.23 which is unnecessarily debited in my account and I am not liable for this amount.

      I am making payment of Rs. 19291.40 out of total outstanding for Rs. 207261.62 i.e. after reducing late fee charges, Finance charges, Service Tas, Cess Tax etc. and you are requested to please waive the charges of Rs.1430.22 being the amount of Late fee and Finance charges and credit to my account.

      Incase you are not making waiver of the above charges, then I will surrender the credit card which please note

      Please do the needful.

      Thanking you,

      Yours faithfully,


      VINOD JAIN
      C/o Bhandari Foils & Tubes Limited
      Plot No. D1-D4, Phase –I, Indl. Area,
      A-B Road, Dewas ( M.P.)
      Mob. [protected]
      Email. [protected]@bhandarigroup.in
      Aug 14, 2020
      Complaint marked as Resolved 
      I also have the HDFC credit card and people on this platform might get astonished that I made the late payment of 900 rupees bill by 4 day but as penalty, HDFC bank has charged around 1500 rupees excluding this 900.I have talked to the customer care and I feel that they are the rudest customer service executives and hence I have planned to surrender the card in next month when I clear the dues.
      I feel the HDFC regalia card is worst among the credit cards.

      Regards,
      Anupam Kumar
      HDFC Bank Card Division,
      PO Box No. 8654,
      Thiruvanmiyur P.O.
      Chennai – 600041

      Credit Card No..[[protected]]
      Name:..Dharmendra singh

      We would like to inform you that I am utilizing your Bank’s Credit Card for last 8 months however last 6-7 months, we are receiving Credit Card Statement on 14th to 15th of every month. I had received my statement 14/09/2017, 14/10/2017 and 14/11/2017. I noticed that you have finance charged Rs741.27 on month of September, Rs 750 (late fee) +708( finance charged) on month of October and Rs 120 (finance charged) on month of November. i called to customer care before 3 months and I told him that i am new credit card user i did not know very well how to use credit card so please waive late fee and financial charges.customer care person told me that time you can waive late fee and finical charges after tow months.I am not able to that charges.

      I kindly request you to waive the late fee and financial charges as well all tax as a good will gesture to a loyal customer of yours.

      In case you are not making waiver of the above charges, then I will surrender the credit card which please note

      Please do the needful.

      Thanking you,

      Yours faithfully,

      DHARMENDRA SINGH
      H_17A, SINGLE STOERY
      VIJAY NAGAR DELHI
      PIN-110009
      Mob. [[protected]]
      Email. dharmendra.[protected]@gmail.com
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        M
        Mitul Rameshkumar Mehta
        from Namli, Madhya Pradesh
        Feb 18, 2009
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        I have not registered for email statement of my credit card bill. Bank has sent three months physical statement to me on my mailing address.

        After that, without my consent/request (verbally/written/any other form), they have discontinued sending the physical statements. When my credit card billing date was nearer, i have inquired in phone banking. They said we have sent it to your email address and now onwards we won't be sending you physical statements.

        Its your responsibility to check the bill in the internet and have to pay within timeline. I have argued a lot with phone banking officer that how could you stop sending physical statements without my request or consent.?

        In addition to that, i have provided my personal email id at the time of applying credit card which is mitul.[protected]@gmail.com;

        They have captured it my professional (official) email id and that to wrong one. I have never received any credit card statement on my email id from the credit card division.

        Just imagine, how one could pay the bill, if he or she doesnt know the billing amount..?

        That to, for changing my email id into their records i have to talk to phone banking officer twice. First time they hadn't process my request. Second time, they took 3 days to process the same.

        They have charged me 350 rs for late payment fee. In email, communication with them, they have confessed that they were failed to send me the physical as well as email statement in time.

        Solutions I need:

        -> Reversal of 350 rs amount
        -> Physical statement to my resident address according to billing cycle.


        Please help me out to resolve the same at the earliest.


        Regards,
        Mitul Mehta
        [protected]
        mitul.[protected]@gmail.com
        Aug 14, 2020
        Complaint marked as Resolved 
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          C
          Complainant9849824
          Feb 17, 2009
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          I tried to use my HDFC International debit card in US, but unable to do it after many e-mail interactions with bank. I'm not happy with the service the bank provided to me instead they told me that there's something wrong with my card but I got that new card in the first week of Jan'09 and I could view the bal in my account but couldnt take out cash from Bank of America ATM in US.
          I would like to highlight this to everybody to make sure that nobody will suffer as I did. If HDFC gives you International debit card then ask them if you can really use it internationally or its just in printed format.
          Roopali
          Aug 14, 2020
          Complaint marked as Resolved 
          Hi Roopali,

          I am in need of help.

          I am currently using my HDFC Easyshop Internationa Debit Card here in the US.

          I have been swiping it for grocery shopping & luncheons until recently when my friend told me to check the conversion fees & other related it attracts for every transaction.

          I am unable to login into my NetBanking bcos of an expired pass. I am curious to know if you have any idea on the surcharge structure for this.

          Also, I might withdraw $500 from one of the ATM's here in US. How much would i be charged?

          thanks in advance.

          Regards,
          Leone
          I agrre with Roopali. I am having the same problem with HDFC Debit cards...they are not working when used on ATMs in US. I have been following up with HDFC Bank for about an year without any results. Please send your complaint to HDFC and maybe they will act if they realize that problem is widerspread across many NRI customers.
          Thanks,

          Susheel
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            C
            Complainant4251412
            from Guwahati, Assam
            Feb 17, 2009
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            i shri shyama prasad shome holding a credit card no [protected] residing at 32/ 1 b khelat babu lane kolkata 700037, over charging the bill for the month of dec. n jan. one is i hav given cheque in due time but charge fine of rs 500
            Aug 14, 2020
            Complaint marked as Resolved 

            credit card HDFC — over charging

            Dear Mr Customer Care,

            I am operating a HDFC credit card no [protected] for the last few years . I had also taken a personal loan some time back .On 06 Aug 08, I had deposited a lump sum amount to close my account with specail instructions after contacting your custoemr care executive . i am aghast to see that my credit card still reflects montly COC on PRIN NB and COC INT NB of 1867 .85 and 95 .12 respectively which is not understood.My acccount sheet In Sep 08 was showing minus - 1369 .29 in the total amount due coln which clearly indicates that there was excess deposits . Please see to this lapse at your end and ratify .
            I have been your esteemed client for long and wd like to continue but for this gaffe .
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              A
              Aishwarya Gautam
              from Anand, Gujarat
              Feb 17, 2009
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              Hi,

              My credit card no. is [protected] from past eight months i have been charged extra amount every month on this credit card and inspite of asking for the details they are not providing me the details of my bill and why is extra charges leived on my bill every month though no purchases made against this card for the last six months and late fee is being charged every month though no bill is sent to me on my bill continously following with the team they dont provide the bill and chaging every month late fee on my card.

              Last month without informing they freezed Rs 7500/- from my bank a/c against this card i made the payment of Rs 2000/- last month they unblocked my debit a/c and again they have sent me the bill of 7000/- though the card is not being used still they have charged extra amount and when asked to customer care they dont provide any detail of the charges however my actual bill is only Rs 4000/-

              I have continously saying to provide me the details and settlement of my credit card no.[protected] they are not doing the final settlement of my card and repeatedly charging extra amount of my card and they keep on calling for payment of bill without providing me the bill.

              I request that kindly help me in settlement of my card i want to close this card .

              Please look into it and reslove my issue as it is actually very paiful for me bear extra charges every month for no. reason.

              Thanks
              Aishwarya
              Aug 14, 2020
              Complaint marked as Resolved 
              Dear Sir,

              In reference to Card No. [protected] in the name of Vikas Bhatnagar, I would like to state that I got a statement in March or April '09 mentioning some outstanding due to some Bajaj allianz policy which HDFC Bank has levied the premium to me, which I have never signed or asked niether they have taken any permission from me to make this policy for me. So after examining that statement I contacted at HDFC Credit Card division, Chandigarh & explained them that I have not undergone any policy, so after a lot efforts within a week's time I finally managed to get it close that poilcy & the dues arised due to that policy was also been cleared by them & outstanding was made to nil & they confirm me also & after that I have asked to close the card as I have never used the card & dont want use also, after 2-3 days I confirm about me closure of card also which they confirmed.

              Now I have been transfered from Chandigarh to Bareilly (U.P.) in MY'09 now I came to know that HDFC has sent some Hon' Lok adalat notice in which they are mentioning some accounting differences at my original address of Chandigarh. Now my complaint is that when all these were settled & card was closed why they have me summon of Honble Lok Adalat, Chandigarh. After that I have talked at Chandigarh office & they have assured me about the call from their office within 2 days on 9 Sep'09 & the reference No. of that conversation of 9 Sep'09 is [protected] but till date I have not recived any call from HDFC Bank. I have updated my phone No. with them.

              You are requested to look into the matter & settle it as early as possible.

              Thanks
              Vikas Bhatnagar
              [protected]
              Resi[protected]
              [protected]@zapak.com
              bhatnagar.[protected]@ymail.com
              hi all

              im raj, im unable to pay the creditcard payment becoz, i dont have any job .im in searching .i got a notice from the lokadalath. is this reflect any thing serious for me.
              hi all

              im raj, im unable to pay the creditcard payment becoz, i dont have any job .im in searching .i got a notice from the lokadalath. is this reflect any thing serious for me.

              reply me
              raj
              chinnu.[protected]@gmail.com
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                K
                K Ramamurthy
                from Mumbai, Maharashtra
                Feb 17, 2009
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                I had availed housing loan from HDFC at the rate of 10.25%. Without informing me, they have increased to 11.50% and then brought down to 11% (the present rate).

                As SBI is offering at 8% which is applicable both to the new loans and takeover loans, I had approached HDFC for the same.

                To my shock, they have informed that penalty charges at the rate of 3% (along with Service Tax and educational cess on ST) will have to be paid by me if I am transferring the loan to another bank.

                Earlier the rate was 2% and with the fear that lot of customers will be moving to Public Sector Banks, HDFC had unilaterelly increased it.

                With the Supreme Court ruling against such pre-payment penalty, what is the recourse available to me?
                Aug 14, 2020
                Complaint marked as Resolved 
                Same is the case here. I have a housing loan from HDFC with current ROI 11 % ...& will have to shell around 3.25 % of outstanding as loan closing /prepayment charges + service etc... .. and after inquiry was told that charges have been increased from Feb 2009... Prior it was 2 %...

                If HDFC wants to be the game .. they should drop interest rates . This penalty increase gimmick is only going worsen there reputation...
                Hi,

                I too feel the same heat as you all people are feeling .
                Today when i contacted the HDFC customer care for pre-clousre charges they told me that it has been increased to 3% from 2% since 16th Feb, 2009 .
                How banks can do such a unethical things with their customers .
                Either they should come into the competetion with all the bansk so that the customers should not think to migrate their loan or their must no be any charge for migration of loan to any other bank.
                3% is charged me too by HDFC bank.
                I don't know whether some action will take, but for my satisfaction I lodged a complaint at RBI website
                https://secweb.rbi.org.in/BO/compltindex.htm
                This is Blackmail by HDFC, they are holding their customers to ransom. They are not rationalising thier interest rates with the market and to add insult to injury they now have increased the prepayment charges to 3 % from 2 %.

                I wish the RBI or Govt. steps in on behalf of customers and does something to protect thier interests.

                Any new customers please shy away from HDFC. I have been a HDFC customer for nearly 10 years but all along I have been paying high interest. They upped thier interest rates so quickly when rates went up but they have delayed the reduction and that too only moderate cuts. I agree that the initial paper work is easier than PSUs / competiion but this convenience it is definitely not worth the price you oay later. Pls shy away from HDFC.
                This is really frustuating...same thing has happened with me even...I was shocked when got to know that prepayment charges are increased to 3%..This is again CUSTOMER DISSATISFACTION...HDFC should reduce the interest rates for existing customers also as existing customers are the current profit makers for them.
                How can HDFC bank can change to 3% for existing customers? When we sign agreement, it was 2% and HDFC should not increase for Existing customer.
                Anyone please suggest if we can take legal action against HDFC. HDFC has increased the Loan closure amount from 2% to 3% without intimating the customers in advance.
                Although it is their policy, they must intimate the customers in advance (at least 3 months) through letters before increasing any charges. There are many customer who are getting humiliated and harassed by HDFC unethical treatment to existing customers
                Can we file an RTI against HDFC in such a case..
                I suggest all the borrowers not to go to HDFC and save you money. This is a cheat bank.
                Join "SAY NO TO HDFC HOME LOAN" orkut community.
                I suggest to all borrowers please stop the payment towards EMI to HDFC on account o[censored]nethical practices ( like prepayment charges 3 % in case of loan transfer, not following the definition of Floating rate as explained during loan application submission how the floating rate can be differ for banks huge difference 8% - 13 % etc..).
                Please submit the notification mentioning all unethical practices of non-payment to HDFC from your side prior to stop the payment towards EMI. You may take the receipt from HDFC on this notification.
                Let HDFC file the legal suit against the borrowers.
                The concept of floating rate is not monitored by RBI.

                They offer 9.5 % for new customer and then increase it to 11 or 12 % beware of these people they are looting poor customer openly
                I have also faced the same problem. They have increased the pre closure charge 2% to 3%. I have a long fight in this issue with HDFC. I have shown the application form to them where it is clearly mentioned 2% pre payment charge. But they are denying that. They are saying in agreement it is mentioned that the rate will be decided at the time of execution.

                I am thinking to lodge a complain in Consumer Forum. Is it the right place for taking legal action against HDFC?
                I am also in the same boat. I have take a huge loan from HDFC and now when I want to exit because of their high interest rates, they have increased the pre-payment penalty.
                Why can't RBI rein in these type of scoundrels? What should we do against it?
                Guys

                I have created a group for HDFC home Loan customers.It shall tackle the issues related with HDFC .This Group is open to all HDFC loan customers of New Town Height and Express Grens Memebers or for any different property they may hold.We will only be discussing related with HDFC Home LOAN.

                In case you guys have taken a loan from HDFC please join it.

                http://in.groups.yahoo.com/group/hdfchomeloancustomers/

                Group Name Changed.

                I also have loan from HDFC & its no fun paying them this high rate of interest.

                They keep offering lower rates to new customers once they fall in tran the interest rate for them also goes up.

                This group is for existing home loan customers.

                Lets get together & Thanks for your support.

                Regards

                Nitin - Advocate
                [protected]
                I also faced the same problem, i have the loan from hdfc bank from last year and it is know to everybody even my self that preclousure charges are 2% of outstanding loan amout and keeping this point in my mind i have planned to shift the loan from hdfc to sbi on 10th feb, i took the forclosure statment and they have mentioned 2% and I went to hdfc again on 27march and they mentioned me that forclosure fees is changed to 3%, i shocked hearing that. I don't understand how these banks are cheating to peoples why goverment is not putting them some control. why rbi is not asking to keep same rate across all the banks whether it's private or govt. and the new interest rate should be applicalbe to new as well existing to keep the transparency for all.

                I am really very upset of paying money unnecessorily to hdfb since i can get the lower rate from other bank but since they have increased the forclosure charges i am in confusion what to do. Guys we all shoud go to rbi to make complaint against this bank.. it's a cheater
                I am also a victim to this. Lets group and do a Dharna in front of HDFC bank. We should have banner against HDFC and also against Congress party who heads center. They have the power to control such a thing(via RBI actions/measures), but they are not doing so, since they are eating money from private banks. Let regroup and put up a big rally. I have created a group here, please enroll. The name is http://groups.yahoo.com/group/against-HDFC-injustice/
                My name is Anil and I live in Bangalore. Let plan to group up and have a rally to protest. Please read the message on the above group and provide your ideas aswell. Again you can reach me at: Reach me at [protected]@gmail.com.
                Same here i took loan from HDFC in 2002 in Floating Rate scheme and now they are charging me with 15% PA ROI. suprisingly they have never send me any letter informing me the change of interest rate.
                I am of the opinion that we should form a group suing HDFC altogether
                I can be reached on [protected]
                Some days back, I received the foreclousre letter from HDFC with 2% prepayment charges, I have given the reference for the same and aks the HDFC if they will charge the 3 % I will stop all payment.
                When I have asked HDFC loan personnel regarding the stop payment towards my home loan on account of 3% prepayment charges. This should be applicable to new borrower as they give the all benefit to new borrower in order to trap them.
                They said, we will consider the case. I hope so they will do.
                Without Sanction of Loan they have deposited my Cheque as processing charges.

                As informed earlier without santion of the Loan the Cheque will not be deposited in the bank.

                And secondly customer care doesnt take the responsiblity as they say that the File is not be generated so they cant do anything when i checked with the represantative they told me that they will refund me within a week but 10days past and they have give me the amount and no nobody is attaining my call also..so where should i contact and to whom is these and bank..HDFC...surpirses and I want my interest also for 1Month 15Days.

                Piyush
                higher Interest rate being charged
                I was thinking of balance transfer to SBI. Now HDFC has increased BT fess from 2% to 3%. All the customers at HDFC are unable to transfer thier loans now. We are paying 3 to 6 % higher rate of interest to HDFC than any other bank.

                Government should do something in this direction. The Bank must be penalised for this.
                Please join the following group:

                http://in.groups.yahoo.com/group/hdfchomeloancustomers/

                This is a group for all home loan customers from HDFC. This is a place for all o[censored]s to get together & share our experiences. It also provides us opportunities unite & take steps to protect our rights & interests.
                Hi friends,
                tranfer your home loan to LIC
                only BANGALORE CITY pepole contact

                ASHOK RAJ
                LIC OF INDIA
                BAGALORE-560001
                MOBILE NO-[protected]
                E-MAIL- [protected]@yahoo.co.in
                Hi friends,
                tranfer your home loan to LIC
                only BANGALORE CITY pepole contact

                ASHOK RAJ
                LIC OF INDIA
                BAGALORE-560001
                MOBILE NO-[protected]
                E-MAIL- [protected]@yahoo.co.in
                Charging pre-payment penalty (a form of fore closure) is against the principles of natural justice.
                ______________________________________________________________________________

                HERE"S THE LOGIC: The main concern for whoever that takes a loan is to repay it at the earliest. In fact pr-paying a loan is a positive thing. And therefore going by the principles of natural justice there is no case for PENALIZING a loan customer for getting rif of her/his debt earlier. And therefore (regardless of what forms /clauses they have got you to sign during the loan approval/granting process, a pre-payment penalty is NOT enforceable.

                HERE'S WHAT HAPPENS: Lay consumers, like all o[censored]s here- take the word of an institution for granted. We fall for things like,
                'this is the policy'
                'this is made clear in the loan ducument that you signed'
                'we charge this pre-payment penalty to everyone'
                etc
                and therefore, we hurt, crib and yet pay up- because we believe there is no option.

                HERE"S WHAT YOU CAN DO:Even when you are in the process of applying for a loan, and when usually we check with more than one bank/financial institution- state very clearly that you are not going to pay any pre-payment penalty or fore closure charges (quote the Principle of Natural Justice that i just shared )- you will be surprised that the bank will not just agree, but even give you a committment to this effect in writing

                I have done just that and I have a written committment from HDFC Limited that no prepayment/fore closure are applicable to me.

                Since it is essentially not enforceable, even if you havent done this while taking the loan, please do not pay when you want to foreclose and refinance. I have done this for an earlier home loan (fore closure from GRUH Finance and refinance from SBI) and it has worked.

                Essentially they are taking advantage of the fact that consumers are not aware that this clause goes against natural justice and is therefore not enforceable.

                PLEASE SPREAD THIS WORD TO AS MANY FRIENDS/ FAMILY/ COLLEAGUES THAT YOU KNOW ARE CURRENT HOME LOAN CUSTOMERS OR ARE IN THE PROCESS OF TAKING A LOAN
                Guys

                pls tel me have u gone to consumer court ever for this problems?
                I completely agree with the grouse raised. To add to it, i was surprised to see the attitude of the HDFC query resolution managers. HDFC is not sending any written communication to thier home loan customers on the change of rates and the impact it will have on thier exiisting relationship.

                I was surprised to see thier reactions when demanded one from them. They said that the newspaper article pubished should suffice my anxiety. None of the market driven benefits have transferred to us. I would want all the customers of HDFC home loan to come together and demand an explaination from them on playing with our hard earned money.

                Its a sheer exploitation on thier part on to thier loyal customers. In this dynamic market scenario where in each industry is keeping customer's interest in mind, an attitude like this will for sure make HDFC loose out its market share and also goodwill.

                I for sure never let any known person of mine to go for HDFC relations.
                The Reserve bank of India is supposed to direct all the banks including icici and hdfc and other banks not to charge prepayment charges on home loans and the National consumer Disputes Redressal commission's order in State Bank of india Vs.Usha vaid and another which was upheld by the apex court i.e, Supreme court of India. The RBI non complaince of this supreme court directive is depriving the consumers their right to chose a better product and the banks like icici are looting the consumers and they are tieing the rate of interest with individual banks plr rate which only goes to the interest of the bank and this is nothing but looting the middle class especially and the icici is collecting the blank documents and looting the consumers in lakhs and the RBI should direct the banks to be transparent in their rates of interest and should not collect foreclosure charges which are not rationale.
                All HDFC home loan customer. Please join following group for all our common cause. We are already 600 people in this group.

                http://in.groups.yahoo.com/group/hdfchomeloancustomer
                HDFC - DONT GO FOR IT -

                I had my worst decision going HDFC home loan as per my home builder's recommendation, because he said it was fast and easy.

                1) HDFC takes at least 3 months to decrease the current RoI and that too with margin of .25% (point two five percent ) as per RBI's mandate, while other psu /private banks do it in short duration and in similar figure as indicated by RBI, and when rate goes up HDFC increases that instantly

                2) They will never let you escape, by putting heavy loan transfer charges to other banks, now 3 % + service Tax + STT

                3) If you delay in paying the EMI, they will charge heavy penalties 18%, 4% of emi amount depending on the payment method

                4) They tie up with builders only to lure you on commission basis and would hardly come to you and disclose you all the ever-changing important T & C

                sdfsdf — no action since 13-3-2009

                As per your instructions, I had submitted loan application form alongwith all necessary documents on[protected] in your VIRAR branch office to Shri. Nimkar. I want to transfer my loan from ICICI bank to you. Loan amt. is Rs. 140000.But no action taken by HDFC till date.Please look into the matter and issue necessary instructions to your staff immediately.
                Due to allegedly higher cost of funds HDFC Bank has increased my already HIGH rate of 12.50% on floating home loan to 13% effeective DECEMBER 2009. When I approached them for prepayment they first asked for 4% then reduced to 3% the prepayment charges ALSO ON ALL INSTALLMENTS PAID FROM NOVEMBER 2006 UPTO NOW!!!
                Hi Guys

                I took loan from HDFC Ltd. (not HDFC Bank) around June 2007 (on floating rate basis) and found in
                these 2 years, I am paying always the higher interest amount/rate to HDFC compared to other
                market player.

                Begining of this year, I tried to transfer the loan to other bank but clever move from HDFC increasing the pre-payment charge (2 to 3 percent on a sudden fine morning) stopped me to transfer loan to other bank.

                At the same time, HDFC gave us a good story. They said, presently the gap between HDFC PLR and our existing floating rate is 3% (meaning if the HDFC PLR is 14%, our home loan interest is 11%).
                HDFC suggested us that now you can increase and ascertain this gap by 0.75 more by paying 0.5% of outstanding principal and hence we did it. So, currently we find that 14% is HDFC PLR, and our garunted deduction (from current PLR) is 3.75% and hence we are paying 14 - 3.75 = 10.25% interest.
                I understand 10.25% might be equal to the interest rate offered by HDFC to their new home loan customer and accordingly they can show RBI the example that to stop the migration/transfer they are converting higher interest rate of the old customer at per to the new rate.

                But EVEN THAN, what I can clearly see that ALWAYS HDFC interest rate is on higher side in market compared to other market players and hence what I can say it to AVOID HDFC for all future home loans.

                Apart, I support the comments where it says that HDFC agents never disclose the important T&C.
                HDFC people will call you in their office and will give a big agreement to sign. Whatever Agent has said earlier to you, may be a half truth where as the agreement has full truth - but unless you take a lawyer with you or you yourself is expert and read all that big agreement, you will never come to know about those finer details. Otherwise, you can demand the agreement copy before signing to read at your convenince and then go for a signing (and not "on the spot" attitude).

                I had taken the loan from HDFC, Kasturba Road, Bangalore - the main reason was getting loan is easier in private bank with less paper work, but now I understand, the intial pain to get the loan from a govt or PSU bank will led my life easier and I could save many lakhs extra (what I am paying today to HDFC as high interest without any justification, any protest) and Govt is also silent on this.

                I can write many more but I do not see any outcome writing here, so if anybody is going to consumer court or taking any firm action in interest of common people (HDFC Home loan borrowe), than please let me know and I would like to join that move.

                Regards/Satya




                signed (seating intheir office).


                it signedI have seen the intiative from Nitin, the advocate to do
                something against HDFC legally - but then after many e-mail exchange in
                April, suddenly everything seems stopped now, what happened ?
                Regards
                Satya
                How HDFC harashing me to give Amortization statetement. Fist time I asked the on 15-MAR-09. Till today I did not received the statement. India is having Law but they are not in force.

                Query : ASHOK BHATTACHARJEE T4/7/1 RUCHIRA RESIDENCY PURBACHAL, KALITALA MAIN ROAD KOLKATA - 700078 CELL - [protected] Date : 15-MAR-09
                Reply : Replied By : Replied Date :

                Query : Requesting amortization statement on line as you used to give us. You have removed it recently. Why? It smells fishy? Regards Ashok Date : 05-MAR-09
                Reply :
                Dear MR BHATTACHARJEE ASHOK,
                Thank you for posting your query on our website.
                Answer : Amortization Schedule is currently under review, it might take some time.

                Query : We used to get Amortisation statement in your web site. Presently it is removed from your site. As a customer I am having rights to see my present dues. I wish you are also doing fare business, please allow us to see it in your site. Regads Ashok Date : 15-MAR-09
                Reply :
                Dear MR BHATTACHARJEE ASHOK,
                Thank you for posting your query on our website.
                Query :
                We used to get Amortisation statement in your web site. Presently it is removed from your site. As a customer I am having rights to see my present dues. I wish you are also doing fare business, please allow us to see it in your site. Regads Ashok
                Answer :
                Amortization Schedule is currently under review, it might take some time.
                Replied By : SMITA Replied Date : 16-MAR-09


                Query : I would like to have amortization schedule for loan account. I had already email you for the same for two times. Wrtiien application have been given to you at your Jeevandeep branch for two times. I will stop paying EMI until I get this. Last post dated cheque you are having with you is for this month. Regards Ashok Date : 19-JUN-09
                Reply :
                Dear MR BHATTACHARJEE ASHOK,

                Thank you for posting your query on our website.
                Query :
                Answer :
                It has already been despatched earlier, now resent once again.
                Replied By : SMITA Replied Date : 23-JUN-09

                Thanks & regards
                Ashok
                I am in the same boat and was surprised to learn that there were pre-closure charges (I was led to believe that there wasn't any at the time of loan) and that too as high as 3%. I am switching to SBI as I have to take a larger loan - BTW, the SBI loan process was not as hard as I thought it would be. When HDFC knew that I was going to SBI, they offered to refinance my existing loan as well as give me a new loan for 9.5% (their current rate). They do this for new customers, while I have been paying 11+ percent (and 12+ in between) for almost 3 years! If I was not trying to move, they would have not offered this. I spoke to their branch manager at length and he was trying to convince me that they are forced to do this to keep customers. He said that other banks were stealing their customers! He should know better. I don't think HDFC is really customer focused, they just want to keep getting rich by exploiting their customers.

                Thanks,
                -Sunil.
                Dear Guys,

                Just to brief you, my home loan file was logged initially from Basheerbagh branch and the sanction letter was issued by the bank to approach Taranaka branch. The legal advisor named Mr. Sainath (one of the legal advisor), who sits centrally at Basheerbagh branch initially scrutinizes all the legal documents and in turn will clear the files for further processing. On initial scrutinisation of the documents, the loan sanction mail was released by the bank which is annexed below for your reference. The details of the bank person who is coordinating with me so far in this processing is also mentioned below for your reference.

                The loan was sanctioned by the bank at a value of Rs.1500/- per sq.ft., which was based on the completion of the builders work in the project. On pressurising the builder from my end, the works were subsequently completed by him and asked the bank to do a revaluation. While again considering the request, the bank has asked to relogin the file to complete the scrutinisation and to do the revaluation. On second scrutinisation, the bank has asked the builder to produce some more legal papers and an opinion from a lawyer. The same was also submitted by the builder couple of weeks back in this regard. When I was enquiring the same with the bank coordinator, I came to know that the Audit was going on in the last week and the legal advisor's action was very lethargic, which in turn is due to the consequences between the builder and with him.

                I have also paid an initial token advance of Rs.75000/- to the builder and informed that the balance amount will be cleared from my end only on clearance of the legal papers. Builder having faith on me and hope that the loan will clear, the builder has completed most of the works in my booked flat (except the flooring, doors fixing and painting). As per today's latest conversation after our call with the coordinator and the builder, I heard that the legal advisor is taking the subject to the bank's committee tomorrow to clear the same. But, I am totally blurt in the picture and completely depend upon the words of the builder and the bank co-ordinator.

                Also, would like to know the basis on which the bank has confirmed and released the initial sanction letter after scrutinising of the documents.

                Having putforth all the details, could you please help me out by knowing what is happening at the bank's end and what is their actual issues or concerns in this regard.

                Builders Name : Anup (91 [protected])
                &
                Vijay Mohan

                Project Details : Flat No. 504, Royal Plaza, Rockview Apartments, Safilguda, Hyderabad.


                Bank Co-ordinator introduced by the Builder
                Mr Gurumurty Kuntulu : Credit Co-Ordinator
                HDFC Sales Pvt.Ltd.
                (A Group Company of HDFC Ltd)
                Mobile : NO : [protected]
                E-mail : [protected]@hdfc.com
                www.hdfcsales.com


                --- On Fri, 3/7/09, [protected]@hdfcindia.com <[protected]@hdfcindia.com> wrote:

                From: [protected]@hdfcindia.com <[protected]@hdfcindia.com>
                Subject: HDFC LOAN APPROVAL - File No:[protected]
                To: [protected]@yahoo.co.in
                Cc: [protected]@hdfc.com
                Date: Friday, 3 July, 2009, 4:45 PM

                Dear MR HARIHARAN SRINIVASAN,

                It is a pleasure to have you as our valued customer.

                We are happy to inform you that your application has been approved in principle for an amount of Rs.1236000.

                A Letter of Offer containing broad terms and conditions is being sent to you.

                Kindly contact us for early completion of formalities relating to disbursement.

                May we inform you that the necessary documents are to be submitted by you directly to HDFC.

                We look forward to hearing from you.


                Yours faithfully,


                B VENKATESWARA SARMA
                __________________________________________
                HDFC - Customer Care
                TARNAKA : 27006950
                www.hdfc.com


                Thanks in advance.
                Sir,

                This is for your infomation please

                Dear Sir,

                As per the term of the loan Agreement, the PEMI / EMI payments are to be made regularly on a monthly basis within the month for which PEMI / EMI are becomes due, without any notice or reminder from HDFC. In case, failing which the additional interest charges is accrued @ 18 % p.a. on the delayed payment alongwith incidental charges.

                In your case there is a total outstanding of Rs. 34, 062/- towards (EMI Rs. 25, 272/- + Additional Interest Rs. 6840/- & Incidental charges of Rs. 1, 950/-) as on 31st July'2009. As a very special case we have agreed to settle your loan account by paying Rs. 31, 000/- by 31st of August'2009.

                Thanks & Regards

                Amanpreet Singh
                HDFC Ltd.
                Core 6-A, 5th Floor,
                India Habitat Center,
                Lodhi Road, New Delhi - 110003
                [protected]
                [protected]


                [protected]@iocl.co.in
                08/24/2009 01:53 PM
                To [protected]@hdfc.com
                cc [protected]@hdfc.com, [protected]@hdfc.com
                Subject RE: Loan A/C No. 4077309








                Sir,
                Received with thanks for your system generated loan accounts statements. As per your statement I had paid Rs.2, 58, 837/- approxmetly w.e. f 1997 against the loan taken of Rs.1, 30, 000/- My closing balance is Rs. 25272/- after repayment of the above amount. Closing balance of Rs. 25272/- is showing. I am unable to pay interest and pIenty. so humbly request to you please wave of my interest and accept the closing balance of Rs.25272/-. A line of confirmation is solicited.

                Regards

                Shyam Lal



                [protected][protected][protected][protected]

                From: Amanpreet Singh [mailto:[protected]@hdfc.com]
                Sent: Monday, August 24, 2009 11:39 AM
                To: [protected]@iocl.co.in
                Cc: [protected]@hdfc.com; [protected]@hdfc.com
                Subject: RE: Loan A/C No. 4077309


                Dear Sir,

                We have send you the system generated loan accounts statement, pls confirm if you have recd.

                Thanx & Regards

                Amanpreet Singh
                HDFC Ltd.
                Core 6-A, 5th Floor,
                India Habitat Center,
                Lodhi Road, New Delhi - 110003
                [protected]
                [protected]

                [protected]@iocl.co.in
                08/24/2009 09:44 AM

                To [protected]@hdfc.com
                cc [protected]@hdfc.com, [protected]@hdfc.com
                Subject RE: Loan A/C No. 4077309
                I had availed housing building loan from HDFC at the rate of 10.25%. Without informing me, they have increased the rates of interest and charged rate of interest of RS 14% .
                Details of the loan:

                LOAN AMOUNT : 130000.00 ROI : 14.00% CURRENT EMI : 1944.00

                I had paid the instalment from March 1997 to July 2007 of Rs.1944/- per month the total amount paid from March 1997 to July 2007 of Rs. 2, 58, 837 against the loan taken of Rs.1, 30, 000/- only. I shocked when they threatening me to repay the loan. After paid the huge amount they showing the outstanding amount / Closing balance 25272.00 and they also charged the additional interest / incidential charges and demanding Rs. 34, 062/- as per their mail received from hdfc bank.

                As per the term of the loan Agreement, the PEMI / EMI payments are to be made regularly on a monthly basis within the month for which PEMI / EMI are becomes due, without any notice or reminder from HDFC. In case, failing which the additional interest charges is accrued @ 18 % p.a. on the delayed payment alongwith incidental charges.

                In your case there is a total outstanding of Rs. 34, 062/- towards (EMI Rs. 25, 272/- + Additional Interest Rs. 6840/- & Incidental charges of Rs. 1, 950/-) as on 31st July'2009. As a very special case we have agreed to settle your loan account by paying Rs. 31, 000/- by 31st of August'2009.
                Please look into the matter and settle the account.
                banks r tomake profits not charity, so before taking loans u should think .
                Thanks guys for this info, I have planned go for home loan which bank do you people feel would be better choice.
                Dear Friends,

                Just go to:

                CONSUMER DISPUTES REDRESSAL COMMISSIONS
                in your respective states and lodge a complaint against HDFC / ICICI and any such bank doing so.
                You may even file a police complaint againts bank for cheating. Just consult a lawyer - it will be resolved.
                Law is definitely a painful process but Believe me it is always fruitful and in favor of customer.
                Dear Friends,

                Just go to:

                CONSUMER DISPUTES REDRESSAL COMMISSIONS
                in your respective states and lodge a complaint against HDFC / ICICI and any such bank doing so.
                You may even file a police complaint againts bank for cheating. Just consult a lawyer - it will be resolved.
                Law is definitely a painful process but Believe me it is always fruitful and in favor of customer.
                BOSS, i am 60years old male at chennai last 32years from eastern part of MAHAN BHARAT.It is good to learn(i am a learner at this age too)all wrong & FRAUD practice of HDFC(Housing Damaging Finance Corporation)when they sound very sweet at the begining stage & change the colour, according to their nasty practice.Now we all know their colour like green snake in the grass, why sud u go to such bank/private banks???Do'T u know many more nationalised banks r available?Plz try understand u/we are inviting these private banks & pay them for their bread & play ugly practice becoz, they r also paying huse fund to run their business to ...some one.Whom, we voted for.My only request to all of you, plz do't look at surface & talk, go, go to the depth at the root lavel u wl find a satisfactory reply from ur mind.there is no end of highlitlng any any many many story of our Mahan Bharat.At last i request all(any one)o[censored] to tell or teach me which is perfect & satisfactory in this country except TAX & DEATH???so do not cry KEEPSMILING
                Go to HDFC and be ready to be robbed and blackmailed.
                Dear Friend,

                I would like to make you alert on few details regarding HDFC and other limited companies.

                HDFC LTD is a limited company and is not a banking institute.
                It is a self regulated financial organization and is not at all regulated as a refinancing institute or is not a Banking institute. Sales officers makes people fool by stating HDFC Home loan as part of banking division. Even interest rates charged by HDFC is very high which is increased in subsequent years.

                As such rates of interests for home loan are definitely regulated by RBI but limited and private companies do not fall under their per-view. These companies fall under company Act and not under Banking Act.

                At time of taking loan these companies promises low rates of interest and then increases rates of interest in subsequent years, which increases your burden of repayment in form of slow poison eating your lots of money.

                I will share my personal experience:

                I have a very bad experience with HDFC, My loan of 11 lac with tenure was only 20 years and was promised with 3% discounted rates for my loan account as the company with which I was working was a corporate client of HDFC, so my loan started at 7.25% rate of interest and a low EMI of 8595/- Rs only.

                In later stages HDFC revised rates of interest stating that my loan is on floating rates, where as no discounted rates are applied to my account. More on no reduction in rates are done at all even when rates of interest of other banks and institutes fall down. Even when they offer low interest rates to new customers – on my inquiry they asked for a proceeding fees of almost 12 thousand rupees to revise the rates of interest.
                My EMI is also revised to 10, 526/- Rs and the tenure is now increased. Today even after paying EMI for more then 6 years my tenure of repayment is more then 18 years and EMI is increased from 8695/- Rs per month to 10526/- Rs per month. So I will end up paying money to HDFC for more then 24 years.

                So I will end up paying four additional years with new EMI to HDFC which will make me a loss of almost 10-12 lac rupees.

                HDFC is offering new customer 8.25 rates of interest where as even when I am a old customer with corporate tie up with the company – I am charged almost 11% rates of interest and I am screwed up by paying more EMI.

                I have started legal proceedings against HDFC – and warn you all that dont take loan from HDFC other wise your people will also end up in soup and will have to pay huge for small things.

                REQUEST YOU ALL TO TAKE LOANS ONLY FROM BANKING INSTITUTES AND NOT FROM ANY LTD COMPANY--
                Ask following questions at time of taking loan.

                1.Is the company having word “Bank” in its name.
                2.If the company is refinancing company - take in written that – rates of interest in the company will be regulated as per RBI norms.
                3.Only those people whose files are not getting approved from banks and documents are not clear enough and are in need of loan should opt for such institutes, but mind it these ltd companies slowly increases rates of interest and eats away your lots of money charging high rates of interest.

                PLEASE NOTE – HDFC is a limited company and not a BANK. Only banking institutes or company with word “Bank” in its name are regulated by RBI.
                Before signing any document of ltd company please read the terms and conditions completely and take a lawyers advise if needed before going ahead to sign the same.

                Please disseminate this information to all your friends and relatives so that they are not cheated by any private company in case of loans / home loans.

                In public interest by:
                Pankaj Kakani
                hi i have taken home loan from hdfc resently .i want to know that hdfc bank is real very cheter bank?
                Hi
                Thanks for sharing such a nice article.If you are looking for Payday Loans, Bad Credit Loans then visit http://www.paydayloansnocreditcheck.co.uk
                Hi,

                I have taken loan of 18, 000, 00 in 2009 @ 9.25 from HDFC. i have made repayment of 11 Lakhs as prepament and monthly EMI.Initial 1 year the intrest reate was maintaned at 9.25. but from Past one year every trice a month the intrest rates was increased by 0.5/0.75/1 and now the intrest rates have medt @ 11.5 and term has increased from 10 years to 12 years.HDFC is making the principal to remain like that and collecting the EMI monthly.why dont RBI or consumer court take proper action so that existing customers money is not looted.

                Satish
                Hello

                I do not live in India however you can contact Vijay Sharma regarding home loan on[protected]

                Just tell him Praveen Agarwal given a reference as this guy have suggested me to transfer the loan on better rate from 12% to 10.50% & am very happy with the kind of services provided by his company.

                Thanks

                Wrong deduction of TDS from FD interest

                Sir i have fixed deposit in charkop branch of hdfc bank. i had submitted form 15H in time, still bank has debited 18.56% TDS from interest. Instead of my repeated request and E mails and letters Bank is not giving any reply.
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                  A
                  Amit Bhatia
                  Feb 17, 2009
                  Resolved
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                  Resolved

                  I am having a Saving a/c in HDFC Bank which is adequetely funded with a Fixed deposit of more than Rupees 1, 50, 000/- till december and an RTGS of Rs 1, 50, 000/- was also cleared in the month of december, The same amount of 1, 50, 000/- was in my Fixed deposit account for more than a year. the same bank charged rs 1685/- as avg quarter charges for non maintainance of funds, which was already there as stated by myself

                  After a continues follow up one of the manager of HDFC Bank Noida branch Ms Shikha Chawla sent me a e mail on 5th of february, that the charges will be reversed in next three working days, but as of today the same is still pending.

                  Presently I am working and based at Singapore and called at least more than 20 time, did email correspondence almost 15 times but I am getting no responce from HDFC bank

                  Some of my relationship accounts with HDFC bank are

                  Preffered saving bank a/c Customer ID 6208306 Karnal Branch
                  Saving Bank A/c Customer ID 21773418 Noida Branch
                  HDFC Standard Life Insurence Paid premium for 3 years
                  Personal Loan
                  HDFC Quick Remit
                  Housing Loan @ Karnal
                  Platinum Plus Credit Card more than 4 years old.
                  Mutual Funds Purchased from Karnal Branch for more than 2 Lakh

                  I request you to pls help me in getting my charges reversed and telling HDFC to pay for the inconvience caused to me by there mistakes, this is not the first time they have charged me wrongly.
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    Shantanu Sharma
                    from Hyderabad, Telangana
                    Feb 16, 2009
                    Resolved
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                    Resolved

                    I am a corporate salary account holder with HDFC bank and there are muliple issues that I would like to address. These are all related to product communications made to me and on purchasing the product the commitments were never met.

                    1. Credit Card : I received a call from the HDFC Bank Credit Card division in the beginning of January 2009, that being a salary account holder I am entitled to a Platinum Plus Credit Card from HDFC bank with special privileges attached with it. I would like to relate what was told to me about this product.

                    i. I was told that I would be entitled to a Credit Limit of Rs 500, 000/- which has been calculated based on the take home salary. Despite the fact that I related the salary amount to them, and clarifying a number of times, the credit limit was confirmed to me as mentioned above.

                    ii. I was told that I would would get an add-on card which I could get in the name of my spouse if required.

                    iii. I would also be entitled to 2 extra cards which will be exclusive Petro benefit card and shopping benefit card. On asking about the same I was informed that these cards would be linked to my main credit card and can only be used on petrol pumps and for shopping respectively. The benefit related to me was that I could keep the main card home and take the other cards for the petrol and shopping without the risk of exposing the entire credit limit. Any theft of these cards and the main card is protected.

                    With the hope and need of a high credit limit, among other things, I applied for the card as suggested. I received my credit card a few days later which was not only a surprise, but a sheer disappointment. The credit limit was only Rs. 80000/- !!! The petro card and the Shopping card were not there. I had a specific purpose for the high credit limit, which has been defeated entirely!!!

                    On enquiring about this I was informed that this is the limit set by the credit committee based on my Salary !!! And there is nothing called a Petro Card and Shopping card along with this card!!

                    I am still awaiting a redressal on this from your bank despite talking to many officers and managers at the bank. I am looking forward to your intervention and redressal.
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      Sanjay Karmakar
                      from Delhi, Delhi
                      Feb 16, 2009
                      Resolved
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                      Resolved

                      Complainant: Sanjay Karmakar
                      Address: Plot No. 855, Angadpur School Para,
                      Near Angadpur High School
                      Durgapur – 713215
                      Mob: [protected]
                      Complaint individual
                      Insurance company: HDFC Standard Life Insurance Co. Ltd.
                      Policy number: 12446256

                      Regarding wrong information given to me both in pre sales and post sales(Policy #[protected]

                      Dear Sir,
                      This is to state that I have been given some wrong and misleading information both in pre sales and post sales by my policy advisor – Saswati Dasgupta (Mob No. [protected]). On[protected] they are deducted 24000/- from my credit card as a premium of first year. From beginning I was told to Saswati Dasgupta that I want to cancel and stop the policy.
                      Once (dated.[protected] I asked to Saswati that how to cancel my policy and what formalities are there? She said nothing else only send a cancellation request letter with Xerox copy of policy document by Fax. So, I have sent it as a fax to HDFC Standard Life Kolkata branch (Fax No.[protected] on dated[protected] because I got the policy document on[protected], after received Fax copy no reply has come from their side.
                      In between all this my free look period was gone Till the time I was convinced that I have been cheated my free look period was gone, this happened because my policy advisor. So I confirmed it to Saswati Dasgupta and asked Fax has received or not? She said they received Fax correctly and again she assured me that it will take 4 to 7 days more to cancel the policy and you do not have to pay Rs.24000/-.
                      When, I asked (dated[protected] because of more holidays) client service desk of HDFC Standard Life and they told me that they are not received any Fax and Fax are not accepted to cancel any policy and the policy won't be cancel because free look period was over. This time they also told me that policy advisor peoples are given me wrong information and they suggested me to lodge a complaint against them. At this point of time I was totally confused so I again asked to Saswati what I have to do at the moment. She introduced Mr. Santu Nandi (Mob No. [protected]).
                      Again Mr. Santu Nandi also said (dated[protected] that I have to send a new policy cancellation letter along with original policy document. So, I have again sent it by courier to HDFC Standard Life Kolkata branch on dated[protected]. But the entire document returns to me on[protected] by another courier. When I asked to Saswati as well as Mr. Santu Nandi they told me that I have no option except to put a complain letter first. So, I have sent this complain on dated[protected]. But on (Dated 16/02/09) again they said they are not received any complain letter but I have the delivery receipt from courier service.
                      Please help and send written confirmation of the cancellation to the address below as soon as possible.

                      Sincerely looking for your reply


                      SANJAY KARMAKAR
                      Plot No. 855, Angadpur School Para,
                      Near Angadpur High School
                      Durgapur – 713215
                      Mob: [protected]
                      Policy number: 12446256
                      Aug 14, 2020
                      Complaint marked as Resolved 

                      HDFC STANDARD LIFE — Regarding wrong information given to me both in pre sales and post sales.

                      This is to state that I have been given some wrong and misleading information both in pre sales and post sales by my policy advisor – Saswati Dasgupta (Mob No. [protected]). On[protected] they are deducted 24000/- from my credit card as a premium of first year. From beginning I was told to Saswati Dasgupta that I want to cancel and stop the policy.
                      Once (dated.[protected] I asked to Saswati that how to cancel my policy and what formalities are there? She said nothing else only send a cancellation request letter with Xerox copy of policy document by Fax. So, I have sent it as a fax to HDFC Standard Life Kolkata branch (Fax No.[protected] on dated[protected] because I got the policy document on[protected], after received Fax copy no reply has come from their side.
                      In between all this my free look period was gone Till the time I was convinced that I have been cheated my free look period was gone, this happened because my policy advisor. So I confirmed it to Saswati Dasgupta and asked Fax has received or not? She said they received Fax correctly and again she assured me that it will take 4 to 7 days more to cancel the policy and you do not have to pay Rs.24000/-.
                      When, I asked (dated[protected] because of more holidays) client service desk of HDFC Standard Life and they told me that they are not received any Fax and Fax are not accepted to cancel any policy and the policy won’t be cancel because free look period was over. This time they also told me that policy advisor peoples are given me wrong information and they suggested me to lodge a complaint against them. At this point of time I was totally confused so I again asked to Saswati what I have to do at the moment. She introduced Mr. Santu Nandi (Mob No. [protected]).

                      Again Mr. Santu Nandi also said (dated[protected] that I have to send a new policy cancellation letter along with original policy document. So, I have again sent it by courier to HDFC Standard Life Kolkata branch on dated[protected]. But the entire document returns to me on[protected] by another courier. When I asked to Saswati as well as Mr. Santu Nandi they told me that I have no option except to put a complain letter first. So, I have sent this complain on dated[protected]. But on (Dated 16/02/09) again they said they are not received any complain letter but I have the delivery receipt from courier service.

                      Please help and send written confirmation of the cancellation to the address below as soon as possible.

                      Sincerely looking for your reply


                      SANJAY KARMAKAR
                      Plot No. 855, Angadpur School Para,
                      Near Angadpur High School
                      Durgapur – 713215
                      Mob: [protected]
                      You are the only one who has been cheated by unethical and unprofessional working style of HDFC group.

                      Let us create group for same suffering reason and work to ensure that privates bank are profibited by severe punishment from court and stopped this kind of cheating.

                      I am also suffering the same and want to ensure that in future this does not happen to others.

                      regards- Ram
                      [protected] (Kolkata)
                      Requesting for a Lawyer who is well experienced in handling Insurance fraud cases, specially for HFFC SLC.

                      Please advice.

                      Thanks and B.rgds
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                        Complainant8152281
                        from Bengaluru, Karnataka
                        Feb 16, 2009
                        Resolved
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                        Resolved

                        never got any response to my repeated follow up for this complaint.

                        The Bank Manager
                        Koramangala -Bangalore

                        From,
                        Gurunandan Hebbar P M


                        Subject- Unethical business practice and cheating customers

                        Please go through my problem description as listed below
                        1. An agent from HDFC comes to our office (QuEST, Mahadevapura Bangalore) and informs about an offer of issuing a FREE GOLD DEBIT CARD. He told this was because mine was an salary account and as an employee of QuEST I am provided with this facility, this takes place on 24th Dec 6-30 pm. Telephone number from where I got the call[protected]Koramangala Branch). Mobile number of one of the agents who came to me [protected].
                        2. I sign the form and ask him to proceed to avail the GOLD card.
                        3. I realize I am expected to get cash back of Rs 500 from MasterCard on one of the purchase made using my old debit card, unaware that irrespective of the card status I will get the cash back anyways.
                        4. I call him next day early morning (9am) and inform him to cancel the application. He promises he will do the needful.
                        5. After about 14 days I get the GOLD card couriered to my office address. I enquired with the agent who collected the application form and he told not to receive the courier and it will be cancelled automatically. I ask him if my old card will be valid and he says “yes” .I see that an issuance fee of Rs 500 is deducted from my account, when enquired about it the main person who contacted from your branch says it will be credited back to my acc in 2 days as I have not accepted the card.
                        6. I call customer care to lodge a complaint, and I was told my old debit card is disabled and also as I have not accepted the new GOLD card its better I disable it too to prevent any misuse! Now I don’t have any ATM card from that account. Call centre representatives say nothing can be done about the 500 rs debited as issuance fee (which was lied to me by your representative that it’s free) and I need to contact nearest HDFC bank for assistance.
                        7. I am regularly getting calls from your branch even now to apply for a free GOLD debit card and when I say the problem I faced they deny accepting it and still claim that the GOLD card is free! Hats off to you all.

                        Is this your marketing strategy to increase the GOLD card customers? Is this the way the employees are trained to get more business? Are you least aware of the consequences you need to face if I spread this news about your business practice of telling lies?

                        I request you to please do the needful to get my debit card issuance fee of Rs 500 + cess applied on it Rs 61.8 credited back to my account asap and also request you to enquire about this incident with the employees responsible for it.

                        Kindly do the needful for the same and help me with this at the earliest.




                        Thanking you

                        Gurunandan Hebbar PM
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Dear sir
                        Due to sudden loss in my business I cannot afford to pay the monthy installments of Rs 8078 of my car (model 2004)Santro PB08 AN 7002 {purchased in 7 feb 2007} under Used car loan, .account number2884289.I have already paid the monthly instalments till 7 feb 2009.The balance now is Rs 82000 approx .
                        Earlier the loan was sanctioned through ICICI Bank for the amt Rs 2lacs .for 5 years & monthly instalment of Rs.4600.00 only.I have paid 7 instlaments.but due misguidiance by Mr. Pradeep from HDFC bank{O.D car loan and Od deptt}.
                        It is the first time that i have availed for the loan facility and for the first time was introduced to the term O.D.According to Mr. Pradeep the procedure would become simple by giving us a limit against our car for the remaining amount that would be paid to ICICI.and i did as he said .He also told me that my account should not contain less than 8400 Rs. This O.D cont. for 8 months.after 8 months when i checked my statements the OD which was previously of Rs 190000 approx turned to Rs 220000.On informing Mr.Pradeep, i was told that he will close my OD asRs 2600 interest would be charged even when the amt in the account is there.Being a layman in accounts i followed your executive blindly.Then he told me that he will help me to close the OD for which another 1400 would be charged (no receipt given)and gave all the documents (debit card R.C of my car, cheque books etc...) and then he got me sanctioned a loan for Rs 225000 for a tenure of 3 years monthly instll (8078Rs) through your bank.I asked for my car's R.C .For this purpose he again asked for800 Rs.I had told him that my salary is Rs 15000 .the only earning member of my house .I have two daughters.how can i afford to bear an instll of 8078 Rs .Inspite of this i have paid for 2 yearsand 2 months .but now as i have said due to sudden loss now i cannot afford to pay them .I am really depressed at this as thecar has costed me and my families life .I am unable to make up with my families needs . I was earlier a holder of mutual funds in HDFC but now i have lost faith in your bank.
                        i request you to remit some amount keeping in mind my problem .this is the last request to your bank, .I shall be highly grateful to you if one time settlement can be done of my account .
                        yours sincerely,
                        vicky manchanda
                        [protected]
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                          Stephen Geevarghese
                          from Mumbai, Maharashtra
                          Feb 16, 2009
                          Resolved
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                          For me HDFC sets standards but lately they have disappointed me. I don't appreciate the collection department calling my house and using abusive language with my folks. The tele-callers even girls use
                          abusive language; are these the ethics downloaded into them? If my cell is not reachable they can mail me as you did this time, I didn't expect this kind of behavior from HDFC. I have updated them with my
                          temporary Bhubaneshwar no.; also I'll update them once I get my post-paid connection. By next week both my Delhi & Bhubaneshwar no. will be reachable.

                          I've been associated with HDFC for a very long time at least 4 year; I have 1 savings account and a personal loan running. They have all my necessary details, I fail to understand that they can't even judge who's a fraud? Believe me I'm not running away with the money.

                          I apologize for not paying my account regularly, as I was not working for the last 6 months. Before that I paid my account regularly. I explained the same thing to the collection department but it seems they don't understand. They just know how to nag people and screw one's happiness; I think they don't believe in HUMANITY. I've just joined IL&FS ETS division a month back, and due to my official project I'm in Bhubaneshwar, Orissa for the next 6 months. Slowly & eventually I'll pay off my account and close it.

                          I don't know where to go and complain, I don't know how should i go about it. I also replied to the lady who mailed me from HDFC. I don't know whether it will help or not.

                          Thanks & regards,

                          Stephen Geevarghese
                          Aug 14, 2020
                          Complaint marked as Resolved 

                          HDFC Credit Card — abusive language used by collection department

                          SIR

                          i m having a credit card o[censored]r bank bearing no [protected] i m paying monthly minimum amount due to executive send by bank every month last month i didnt pay any amount to ur bank . ur collection department calls me & use abusive language with me every day, in that case i m sorry to pay any o[censored]r dues & i will lodge complaint against bank & ms NIDHI who calls me frm[protected] & use abusive language i hav payed interest more than i hav spend on my c.card
                          plz regard this complaint seriously
                          rajinder sharma
                          [protected]
                          Dear Sir,

                          We are residing at No.6/78, First Floor, Brindavan Street, West Mambalam, Chennai 600 033

                          We are using bore water for all purpose except drinking & cooking.
                          The Water is coming smell & dirty,
                          We have complined to House owner, but not taking any action, The Water tank has not been cleaned for past 4 months.

                          We are forced to use this water.
                          Kindly advice what to do,

                          Thanking You,

                          Yours fatihfuuly,

                          N.SRENIVASARAO.
                          Hi All,

                          I have a credit card of HDFC bank and was paying the money on regular basis. This time I did not pay on time and they called up my mother and gave a threaten to her. She got tensed and called me to explain everything.

                          I got pissed off with this behavior. When a lady from HDFC called me I told her that I am in office and wont be able to talk to you, she denied and started calling me again and again. I was in the meeting that time and when I switched off my cell she called my mother..

                          First and Important thing Customer/Collection department are not supposed to call any of the employee during working hours.. I am going to close my card facility.
                          Hi,

                          This is Dinesh. I took a credit card of HDFC before 5 years. I had a payment due for 2 months. I received a call in month of october who was using abusive language very badly. His name was Mohammed. He called from the number [protected]. When i called to HDFC they said the collection is a complete different department which they dont keep records. The lady i spoke she took a complaint and gave me a complaint number which was [protected]. But no action was taken.

                          Today on 19th november i was in office and the person name RAVI called from the same number on my landline at my home and started using abusive language with my parents. The time when i took the card the language which was used by these people was completely different. I am very disatisfied with HDFC and would recommend the people who are reading this, would never go for this bank.
                          For me HDFC sets standards but lately they have disappointed me. I don't appreciate the collection department calling to and using abusive language
                          since i am using comapny no. which the person was using earlier
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                            A
                            Amit Goswami
                            from Nalagarh, Himachal Pradesh
                            Feb 15, 2009
                            Resolved
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                            Dear Concenr,
                            I have an Saving account with HDFC Bank and i have taken a personal loan from HDFC bank of Rs. 196000/- in April 2007, My first installment was due on June 2007, i have cleared all the installment of rs 7936, till now. i have completed 21st installment in the month of Feb 2009.

                            But my installment of Rs. 7936 was bounced due to 3rd Party Cash payment other then home branch,
                            i was charged 111 Rs. from my account which i was not aware about and i was never communicated about this charges would be applicable to my account. As a part of Rs. 7936-111=7825 was debited from my account and for an amount of rs. 111 my SI has got bounced. now the bank is asking me for a payment of rs. 400 Cheque bounce charges and 111 due for installment which is due for feb 2009 (How come it is possible if i have submitted a standing insturction of rs7936 and they have debited amount of Rs. 7825 ? because they can't debit amount Less or not more then actual Standing instruction was given for ? correct me if i am wrong.

                            I have told them, i will not be making any payment of Rs. 400 for CQB, i am ready for making due payment towards 111 installment of Feb 2009. if you giving me reversal of Rs. 400 for CQB.
                            or else i would not be making any further payment which is due till this issuge get resloved.

                            Kindly suggest me what to do ?

                            Regards,
                            Amit Goswami
                            [protected]
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              C
                              chalapathi sowjanya
                              from Hyderabad, Telangana
                              Feb 15, 2009
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                              I HAVE RECIEVED PAN CARD BUT I LOST IT.I WANT A NEW (OR) DUPLICATE PAN CARD.PLEASE, SEND THE PAN CARD AS QUICK AS POSSIBLE.i dont know exact formality

                              HDFC — i lost my pan card

                              sir/madam,
                              i lost my pan card on 18th apr 09.
                              i don't have any details (pan card xerox, serial no, registration no, application no & my pan card no) of my pan card what i do right now.
                              also my DOB is[protected] not 1986
                              how shall i get my pan card.please give me some suggestion to me get my pan card.

                              thanking you so much.


                              sadanand sherpalli[protected]
                              s/o babu rao sherpalli
                              houseno:3-10-451,
                              chandranagar,
                              nizamabad.-503001.
                              I lost my pan card few days ago and I don have my pan card number...please advise me what i have to do for new or duplicate pan card
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                                J
                                Jojo Jacob
                                from Anand, Gujarat
                                Feb 14, 2009
                                Resolved
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                                Resolved

                                I had taken a ULIP policy from HDFC standard life insurance. The agent misled me by not disclosing all the charges. I did not go through the policy document for some months. Later I came to know that I have been cheated. I submitted an application form to surrender the policy on 5th January 2009 in their Maninagar branch (Ahmedabad). I even returned the original policy document on the same day. I asked the person to whom I handed over the documents "Is there a possibility of ECS going through again?" He said no. They would take care of it. ECS happens on 16th of every month. After 2-three days, I received an automated SMS from HDFC saying that my account would be debited on 16th. I went to the Maninagar branch again. They re-assured me that no ECS would take place. My account was debited on 16th. Rs 1500 was gone. I again personally visited the branch. They said they would escalate the issue. I received a letter from HDFC on 14th Feb 2009. It says "This is with reference to your letter received on January 28, 2009, where in you have requested to surrender aforementioned Unit Linked Young Star Plus 11 policy[protected]! This is patently untrue. They are reluctant to refund my 1500. This is corporate fraud.
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Young Star Plus is Big Fraud ... They say there are 24 free Fund Switches... Please dont believe this, they have charged 4000/- as Mortality charges for first fund Switch.

                                HDFC home loans : For exisitng customers floating and Fix loan rate is 30% higher than new customers.
                                and once you become existing customer, your interest rate is increased by 30%.

                                HDFC have their own policy of charging Admin fees on loan applications even after Govt. has imposed a rule for not to chrge this ...

                                For all the Blogs which are in favour of HDFC, DONT TRUST THEM, they are logged by HDFC people to misguide innocent people.
                                Yes, the complaints mentioned above are true. I have been cheated by HDFC SLIC through a represent who was working with Indian Bank. I have taken an endowment policy for 25 years. After constantly making premium payment still they're sending a letter informing that my bonus has been stopped. These fraud staffs are cleared my cheque with some other's account...

                                It’s completely fraud! Fraud!! Fraud!!!
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                                  Subir Nath
                                  from Gurgaon, Haryana
                                  Feb 14, 2009
                                  Resolved
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                                  I had submitted an application for closure of my OD account in the Vasant Vihar branch of HDFC bank on January 05, 2009. Mr. Abhishek Guleria accepted my application and gave me a receipt for the same. In about a month's time I was informed over phone by Mr. Guleria that I need to approach the Deer Park branch of HDFC bank for closing my OD account.

                                  In the evening of February 12, 2009 I received a call at my home (landline) from Mr. Kapil Kumar Gupta, who is a customer support officer at the Deer Park branch of HDFC bank. He informed me that I can walk in the Deer Park branch on any working day and contact him for closure of my OD account. He further told that he would be available from 9:30 am to 5:30 pm on weekdays and from 9:30 am to 12:30 pm on Saturday. He told me to carry a set of supporting documents and explained me the location of the bank and how to reach there. He talked to me for about 5 minutes over phone.

                                  However, when I reached the Deer Park branch at 3:45 pm on February 13, 2009, I was refused entry by the security guards. They did not even pass on the message to Mr. Kapil Kumar Gupta nor did they allow me to talk to the receptionist. I called the numbers 41392235 and[protected]provided by the securitymen) several times. The calls were not answered. I came back waiting for half an hour.

                                  I visited the Deer Park branch again at 11:45 am on February 14, 2009, Saturday. When I met Mr. Kapil Kumar Gupta, he denied having made any call to me and refused any help. I was shocked at the behaviour of a responsible employee of HDFC bank. I reminded him about our conversation two days earlier, but he denied any knowledge of the matter altogether.

                                  It is a matter of great shame that HDFC bank is recruiting and nurturing abject liars like Mr. Kapil Kumar Gupta. I hope the management takes necessary action against Mr. Gupta for harassing a customer of the bank.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  I was god an gold card. but i am not received my debit card pin number so please send me my pin number agin. i am not receiving my pin number. in this reason i dont intrested to continued my transactions. so please issued my DEBIT card pin number
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                                    N
                                    Nilan Sahadev
                                    from Bengaluru, Karnataka
                                    Feb 13, 2009
                                    Resolved
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                                    Hi,

                                    I am Nilan i would like to inform that i tried reaching Debt Management many times but their contact no's are ringing no response.If i call customer care of HDFC they says you need to speak to debt management we can't help.

                                    I spoke to Naveen he says he is assistant manager but even he was helpless. I was really surprised being an asst manager he says he can't help customer than what's the use of those people sitting there.It was a very worst experience holding HDFC card.

                                    Nobody is ready to settle my payments everyone wants to wash their hand that to keeping my a/c on hold i had already informed them that both of my cheques has been bounced as HDFC people have not been informed me before blocking my a/c.This is my personnal request to everyone who ever reads this complaint plz inform all your friens & relatives & whoever you know not to go for HDFC credi card.

                                    Nilan Sahadev.

                                    Nilan Sahadev.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    Worst bank on planet hdfc bank
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                                      H
                                      Hitshi Garg
                                      from Gurgaon, Haryana
                                      Feb 12, 2009
                                      Resolved
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                                      I am waiting for my Debit Card pin from past 2 monts. I opened my salary account with HDFC back in Dec-2008 and still waiting for my Debit Card pin. I called sevrel time to HDFC phone banking desk and they are saying I got the pin. I told them to send me POD(Proof of Delivery) but they didn't send it. I already paid for new pin request(HDFC charged 25 rupees) still the problem is same. Whenever I call HDFC back they said, "Sir, you will get a call back in two days". But not received any call back.
                                      Now, imagine, I have salary but cannot withdrawal my money. Second, do not have time to go to bank to withdrawal by check.
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      i'm going to.. re-issue. my debit card because my atm card was lost
                                      but
                                      they asking for my address change.. i told them.. u can bring card on your branch address.. but they don't agreet with that.. i am annoyed .. with that..

                                      and not satisfying with hdfc.. bank.. services..
                                      plz. give me a resoluton of my problem.. as soon as possibel
                                      i am also facing same problem, they sent me wrong pin and now i requested them to regenerate pin again. lets see when it will come.

                                      currently i submitted cheque of hdfc account to icici account and i think i will get it withing 2-3 days.
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                                        Rachit Johari
                                        from Pune, Maharashtra
                                        Feb 12, 2009
                                        Resolved
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                                        I Rachit Johari holding the credit account with HDFC for the last one year. Not once did I default on any payment on the card.
                                        One of my cheques was cleared from my savings account on the 4th December for Rs.6000.

                                        I did inform the officials about the same on receiving a reminder call from the bank.
                                        This complaint should have been recorded and essential steps should have been taken but instead I was informed that I might have written a wrong number and hence must have gone to someone else’s account. I was asked to fax a copy of the statement which I did fax across to the required people. But I was later called upon by the Debt Management team who informed that no such complaint was recorded.

                                        On the 19th December I re-faxed a statement copy to Baninder from Debt Management highlighting the payment release from my account. Baninder being a courteous person let me know that I would have to re-call the Care department and file a complaint and they would re look into the same and credit the payment if it was sent to a dummy account.

                                        In the next 15 days after doing so also no one could tell me where my payment had lost.
                                        I was being harassed by saying that I could not even write the correct number on the cheque and hence this issue. To validate this I tried my best to get hold of the copy of the cheque from my bank which took me a lot of running around. And the details were perfectly right.

                                        In January I still went ahead and made my payment which got credited before the statement date on the 9th January. In February I choose not to since I was already bugged of receiving phone calls for the lost payment which was being termed as overdue payment.

                                        On 3rd Feb I spoke with Baninder who asked me to re-fax the copy of the cheque and the statement to her though I had already done it twice to different people. I promised her to do so.
                                        On Monday, 16th Feb I received a call from the same department from one Mr. Sandeep who in spite of me informing him to check his notes before speaking with me kept on asking for the 2 months overdue payment. Though the initial conversation was sinuous and we were trying to be on the same page, the latter was not ready to get in touch with Baninder though he saw her notes that she was handling the account. I was called words and also roughed up when there was an exchange of statements. I later conferenced the line to Baninder’s phone which should have actually been his responsibility and got connected to yet another person from Debt Management –Sweta who handled the call efficiently and asked Mr.Sandeep to disconnect the line cause here too he was trying to misbehave and calling me a liar. Let us not forget I am in the 30 day bucket only and as per FAIR DEBT COLLECTIONS ACT (FPCA/FDCPA) or Model code for collections & Repossession of security issued by Indian Banks Association your staff cannot misbehave with customers.
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        abe gadhe rbi ke paas jaa banking obdensment mai ja aur hdfc ke gaand mai baans kar de.
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