HDFC Bank Complaints & Reviews

Hi,



I own a credit card form HDFC bank. I have paying my minimum payment amount every month. However, due to certain curcumtances i failed to pay the payment for the month of April. I had a talk with Sapana (HDFC executive) om 22 May regarding this and i was asked to make the payment of Rs.1550 immediately. As my account was put on hold i asked her to take the amount fom my account and what ever is left amount for the minimum payment can be collected from my home. I also had a talk regarding settelment. She assured me that from the next month it will be done. All I had to do is sumit one letter regarding this to the executive, who would be coming to my home to collect money. Executive came and collected money from my parents and assured them that he would summit the frorm regarding settelment on my behalf. So we all were relaxed.



To my uttter surprise, on 31st of May I found that the amount of Rs. 18406.90 was detected from my account without any of authorisation. I am self dependent and right now I do not have any money with me. Is this the way u all treat your customer. I relied on your executive that she said me that make the minimum payment for this month and rest of the amount can be paid in montly installment for the next 8 month in the amount of Rs 2500.



This is not all, I complained regardig this all and reply that i got was shocking that how can i belive you that u had talk regarding all this. I was assured by the executive that my settlement would be done by next month and he would make the payment for that month.



Today I had a talk with priya from billing department, and she said me that the amount that has been taken canot be refunded. My question is why such a huge amount has been taken from my acount that to wih out informing me, when i had paid the last month payment and had agreed with settlement process.



Kindly give me justification regarding this. I has caused me lot of harasment, I do not have any money with me right now, as i said i am self dependent...I do not what i will be doing for the whole month. This is not the way to behave with customer.



Please kindly revert as soon as possible.



Prakash Gupta.
s-62, sunder block
shakerpur
new delhi - 110092



Contact no. [protected]



I

Dear Sir/Mam

This is a complain mail to you for regarding my Lost cheque.
I am working in omnia B.P.O. domestic call center. I recieve my cheque on 9th of May and i submitted my cheque for widrow in my A/C No. [protected] at ur branch HDFC BANK Ambedker road Ghaziabad on 15th of May an today is date of 31 of May but there is no response to u. When I was going to recive my amount then they told me sorry ur cheque has been lost. Then I told what can I do then they told u will go sec 26 Noida and chake there I am working girl . Now I take leave and went there.In noida they told sorry we can't do any thing. Then I again come ghaziabad branch then they told we are surching ...Plz ubnderstand my problem and help me...I realise that ur copmany can't fullfil the need of customer.

I hope u will do somthing for my Lost cheque as soon as posible... Other wise I can take acttion in Consumer cort with my lose.


Regard

Garima Jaiswal
31/05/2009

Cheque No.-374481 /[protected]/000067/29
A/c No.- [protected]
my contact No. [protected]/ [protected]

DT: 30.05.09
• My friend and colleague Ms Tapati Nandy informed me that she has received a call from HDFC Credit Card Collection Department, Nayapalli Branch Bhubaneswar asking her to “make the payment on my behalf for the minimum amount due of Rs 2400 in an absolutely intimidating and abusive language. The concerned ladies even threatened to send a person to her house to collect the above mentioned amount.” The call was made from[protected].These
• This call was made without any such instructions from my side and my knowledge.
• There was another similar kind of incident on 26th of April 2009 where-in the call centre executive used abusive language when my mother received the call at my residence.
• My credit amount due is around Rs 48000 due for which I have paid roughly Rs 57000 as interest alone.
• Some names that have come up in these calls were
o Ms Richa Nanda, In-charge,
o Mr Rahul,
o Ms Smruti,
o Ms Simran,
o Ms Sampada
o Ms Mahua

i m rajesh malik i send money in my brothers account in hdfc bank .they send sms on my brother mob. that amount credit in ur account but when he go to withdraw the money no any money in accont.branch manager told him that money once credit but again go reverse without telling any reason.how it possible?if once money credit in account then how transection become reverse? y they not inform?these persons behavior is also not good.so u take strict action against them. i m waiting for ur response
my brothers account is is hdfc bhiwani branch

May 2, 2009

To,
Customer care
HDFC Bank


Re: - A/C Opening (NFC Branch New Delhi)


This is regarding to complaining to you that on 12/03 I filled a form to transfer my A/C which I have in Jammu, after 15th days I get back it without any result, The name of approval officer was not there it was the mistake of bank they rectify & promise me that you will get change your address within 5-8 days .In the next 15 days I don’t get any result, in between I went to the branch 2-3 times, On third visit branch told me that it is not possible to transfer the A/C, So It is better to you to open a new A/C & close existing A/C & will get your welcome kit in 5-8 days, Now one month has been finished I don’t get welcome kit.
Today, I got a call from courier company they asked my address for the confirmation. MY address is “J 17/35 St. No. 8 Chohaan banger Shadhra New Delhi 110053” according my supporting document which I enclose with the form. But on welcome kit it is “A 15/35 St.No. 8 Chohaan banger Shadhra New Delhi 110053”. So the delivery guy is saying that it is not possible to deliver. Today, Again I visit to the home branch & get customer ID[protected] & A/C No. ([protected]).

Now it is approx two month going to complete neither I got opened my new A/C nor address has been change. From the last two month I am not able operate any transaction & having no cash for the daily routine also what should I do, ……………………
Give me the reason why should I use your ESTEEMED HDFC BANK.

If the branch having too much load of work the branch should not open the A/C or promise to the customer.

Hopes will get some positive result AS EARLIEST


Regards
SYED FAISAL MANSOOR
[protected]

Dear sir,

I like to know when did 3 r round of meritus scholarship will started.

Please give me the dates

thnks

harini

Dear Sir,

I have been using the HDFC bank credit card for the past one year due some financial problems and loss in my business I could not able to pay my dues. A collection agent representing your bank contacted me theartening me to make the payment, and also that person used to some uncultuerd slang and if I could not able to make the payment he asks me to send my wife ...work and make the payment.Those words realy tinched my heart and forced me to suicied with my family.I am ready to make the payment but I request for sometime to make.Please I request you to educate your collection agents not to use these sort of words to anyone it may affect lot of person also the reputation of the bank also.

Thanks&Regards

Hari Shankar.S

To:

Commissioner of Police
Pune City


CC: ACP of Pune

Sub: Complaint against HDFC Bank & Their recovery agency.

Res Sir,

I Altaf Khan, Res:Pote Building, Kharadkar Nagar, Vadgaon Sheri, Pune, want to complaint against subjected matter, the concern is as follows:

1)Recovery against by the Name Mr Amit has visited our residence befor 7-8 month approximately, when I was not at my residence, he has used very harsh words & abused my Mother & wife about the recovery of money. Due to this incedence my mother got shok & in this tention she fell down from the bus & due to this we have admitted her in the Jahangir Hospital & we have to do expence around 40 to 50 thousand.
2)After this incedence one of lady by the Name Ms Ankita has called on 18/5/2009 up to my elder brother & shouted & scrolled on him & told him that Bank will through us on the road.
3)After Point no 1 & 2 incedences the recovery person visited to my residence 2 times more & asked my family to send me or bank will held me in the lockup.
4)After considering all these incedences & due to my mothers ill health also we have kept quit.
5)On 21st May 2009 I have personnaly visited to HDFC Bank, 2nd floor, CyberNxt Building for the talk with Manager. I met up to the manager & informed all the situation & shown my willingness to pay the amount once we will see our financial condition (I.e. Due to resation we were lost the job & due to mothers medical expences.)
6)On 23rd May 2009, we have again received call from the number[protected] & the HDFC representative has again shouted & abused me on call. We had informed him that we had conversation with Bank Manager & we will be paying the money back once we will see our financial condition & we will inform the same to manager.
But the representative has not listen to that & told us that they will use their power rather going in to Court of Law.

Hence today 25th May 2009 we have decided to lodge a complaint against this & we went to Shastrinagar Police Station & 3.30 pm, but these people have refused to take complaint by saying, we need all people, you have not paid the money now lodging wrong complaint and all.

So we are sending this complaint to you via R.AD on anticipation that some one will lodge our complaint.

Anticipating your support.


Altaf Khan

With reference to the earlier several communications with HDFC customer care for dispute in the transaction carried out thru my above mention credit card there has been no proper reply as yet.

I would like to give brief on the entire occurrence of the event for better understanding and prompt action to be initiated.



v On 5th January 2009, I got the SMS and call from HDFC call center stating the debit transaction took place in my said credit card. It was online net transaction on 5th January 2009 thru Bharati Cellular amounting Rs. 25000/-

v On the hearing on the incident, I had immediate wrote letter and faxed[protected] to HDFC customer care stating dispute in card transactions.
v After which I had requested to block my credit card & requested for further investigations.

v On 9th January, I received email from Reejesh K.R (Customer Service Officer) who gave assurance of investigating and intimating there are looking into the fraud took place.

v After which there has been several email and telephone follow up done from my end,

v After this incident, there are monthly statement for the outstanding was received but every time the response were matter is still under investigation and there was interest and penalty imposed for non payment.

v I have been chasing your team for prompt reply, but on 11th April 09, the email of investigation still under process was mentioned.

v On 8th May 2009, I get to know there has been amount of Rs. 27136/- has been blocked by credit card department for non payment of outstanding dues. I have immediate reported the incident to the HDFC Manager in Kamala Mills Compound were by they asked to get it resolved thru credit card department only.

v On 8th May 2009, after several follow up with Credit Card Customer Care department for unauthorized blockage of the saving account, finally the amount was released.

The entire story narrate to you shows my concern toward immediate closure of the dispute fraud transaction. If you refer to all my communication, there has been several follow up from my end were as there has been no communication given except we are still investigating the case.

I have been harassed from HDFC recovery department for outstanding dues, when I call up call center the response is we will get back to you shortly.

All said and done but my card dispute transaction is still unresolved, because of which I would request you intervene and help me to resolve.



Thanking you

Sanjay Dhuri,

Mob - [protected]

Hi,

I have employee reimbursement account with HDFC bank and branch is Laxmi Road.
From this account RS 15000 is debited on 02 April 09 from my account but this transaction is not done by me.

Very Important: Bank is dont have details from which ATM its withdraw

For security purpose I blocked the debit card and applied for new one.
Kindly do the needful to get this amount back.

Account No # [protected]

Hi

I have an account with HDFC bank Koramangala, I had deposited a local cheque of ICICI on Monday morning at 10 am . My cheque had not cleared till Wednesday as i has issued some cheques based on the third party cheque that was deposited on Monday . I had visited the bank quite a few times asking them for an update on the 3rd party's cheque that i had deposited into the bank . They informed me that they are still processing...

my name is karthikeyan chennai,

I have applied for a personal loan in the month april, they have collected all the documents and verified and residential and official presence. after that i have received sms stating that the personal loan has been approved with the reference numbere, a week back representatives called me and collected the aggrement signature and cheque leaves, after that i never got any response from them or any loan amount disbursed in my account. after couple week back again they have called and said there is problem in the signature issuue for the cheque. so again i have got a letter from the bank.

after a week again they have called me and said that unfortunately a month has gone so you need to submit your latest for the month. because i am in a big financial crisis i have given all my documents ... again i got the email stating that your loan got approved, u wil get the money in two days. but till date i havent received my loan amount.. also i am not getting any proper feedback the bank officials, Worst process from hdfcbank chennai...

Sir,
I Mahesh G. took a Hero honda splendor loan from your ICICI bank near mayhall bus stop branch my loan no is LTBNG[protected], i paid emi since August 2007, I cleared the emi installments in the last month April 2009. I enquired about the noc certificate from the mayhall busstop ICICI bank. they told to me contact custom care phone for the same matter. I did so but custom care people told that on 15th of this month you have already received in your address.

But still now i didnot get any postall letters or NOC from your ICICI bank, so i am requesting you to equire the matter and make arrangement for issuing of NOC. Otherwise i have to choose alternative way.

Dear Mr. Datta & all concern,

Re: Credit Card No. [protected]


As per our meeting at your office on 25th May 2009 hereby I am sending this letter via email to lodge official complaint for MR. Dharamraj for Harassment & threat I had received from him.

The whole episode started for about 6 months back when your collection department started calling me for my overdue credit card amount. Firstly Ms. Kirti (. Manager) started calling me & I was answering as well as paying my dues when & whatever is available with me. I also explained Ms Kirti about my financial problems.

Sometime I was not able to make payments as I could not arrange money. Then I started getting calls from Mr. Dharamraj. He used to talk to my family members very rudely even though I was not in India & my family member has nothing to do with my Credit card dues. On one occasion he send his Executive at my home in my absence & then when he called he started abusing my family members.

When I come to know about the same from my wife I called him from South Africa & he started abusing me as well. When I complaint the same to Ms. Kirti I stopped getting the calls. After about 2 months again he started calling from Mr. Dharamraj under his senior officer Mr. Jayesh (. Manager) and same story started again. So I called to Mr. Jayesh but I think there was no action taken by his senior this time.


During this time I made once or twice payments as well despite my bad financial position due to the threat from him of harassing and abusing my family. During all this time I do receive calls to my South Africa’s Mobile no.: +[protected]. He kept calling there & abused me there in all his calls. I fear that this all happens in the presence of MR. Jayesh as I heard him in the background. But no one is stopping him. When I made complaint to Mr. Jayesh, instead of stopping him he was asking me to pay the money that’s all.


I came back from South Africa on 16th May 2009. And again on 18th May 2009 I got call from HDFC bank from Tel no[protected] from Mr. Dharamraj. This time he started his phone conversation using abusing words called “a Bhikari Paise kab dega”. This phone call was keep going until Thursday & I tried to avoid his calls as he was enjoying these abusing calls to me and my Family. Until this I was not taking his calls & abusive language seriously but when he called me on Friday 22nd May 2009 at about 8.00 Pm & started the same way & then started threatening me that if I don’t pay him he will take my family members from my house & auction them. Then I got worried and annoyed by his such language. So I called HDFC Credit card call centre & lodge a complaint (ref no. [protected]) over the phone with Mr. Anil. After lodging a complaint with him I received call from your end by Ms. Roshni (Tel No.[protected] promising me to take action against Mr. Dharamraj & concern person. She also apologized on his behalf and told me that your bank will send me an apology letter. Then I also lodge one complaint (ref no.[protected] with Ms. Viji) at your grievance cell office in Chennai.

I am writing you this email so that you can take appropriate action against this person. I hope you take this complaint seriously as this is a question of my Family’s security & your bank’s repute also at stake. I have never expected your bank can be so harsh and rude to a person who is already under financial problems. I never refuse your bank to make payment.


So on your instruction I am planning to lodge a NC with local police station, but I will wait until you take Strict action against Mr. Dharamraj or if you are not capable of doing so, I have to take some action against him what every is possible by law. His conduct and behavior with clients will not only harass us but will spoil your banks repute also.


At the same time I am also worried that if you take some strict action against him, something might happen to my family in my absence. Mr. Dharamraj has all my personal details of me, whereas I have never seen him. If any such action creates any reaction and if any unexpected incident happens to my family, I will hold HDFC Bank responsible for the same.


I don’t want this episode to go from bad to worst so that I will urge you to take immediate action. In our meeting you keep assuring me of the same, but with my previous experience with other manager level staff from your bank (Mr. Jayesh & Ms. Kirti) I have no more faith in your words. I need strong action as this is not an acceptable behavior of your staff as far as my knowledge.


I further accept and assure that all my outstanding dues will be cleared as and when time permits me. I am not delaying it purposely but forcefully. But at the same time I urge your bank to please understand my problem and try to resolve my problem by giving me breathing time and if possible some relief on my dues. If your bank does the same, would be of great help to me and my family.


Also request you to make sure that any of your action against Mr. Dharamraj does not harm me in any ways, as this quality of staff are not trustworthy and loyal to anyone & they may harm any employers repute for their personal gain and frustration.


Also please advise me, should I really lodge a written complaint with local police station against your staff and your bank for my family’s safety. I am waiting for your advise on this & will accept your suggestion with full trust.


I hope above clarification and complain suffice your bank to take precautionary action to prevent my family and also at the same time take action against your staff, to prevent your repute.



Regards,

Ketan Shah

To,
The Manager,
HR Department,
HBL Global Pvt Ltd,
Kamla Mills Compound
Senapati Bapat Marg,
Lower Parel
Mumbai – 400013.

Respected Sir,

Subject: Non-Receipt of PF Employee Code HBL/MH/45327/74732 ( Maharashtra Branch)

I am Sarika srivastava ex-employee of Hbl Global Pvt Ltd, , and my employee code is S18586 [Rajouri Garden Delhi ]. I left my job in last Oct- 2007 and after that i submitted PF form. i requested to you please inquire in to the matter as i am not received my PF till today in my HDFC Bank Account.

My personal details are as follows:

Name: Sarika srivastava
Employee code : Code S18586 ( Rajouri Garden New Delhi)
Address for correspondence
KG-2 Flat No 378
Vikaspuri
New Delhi -110018.
Email address : [protected]@rediff.com
Mobile no : +91-[protected]
Savings Bank Account No :[protected]

Bank name : HDFC Bank
Rajouri Garden Branch.
New Delhi

I HAVE TAKENA CAR LOAN FROM HDFC BANK IN DEC. 2004 ALL THE EMI PAID BY ME REGUARLARY BUT LAST 8- 10 CHECQUE THE BANK SAYS THAT YOUR CHECQUE HAS BOUNCE THE I HAVE PAID THE EMI TO THEIR REPRESANTATIVE . I HAVE ENQUIRE FROM MY BANK THE REASON OF BOUNCINY THEY SAYS NO CHECQUE IS PRESENTED IN YOUR BANK THE WHEN IN ASK THIS REASON WITH THE REPRESANTATIVE OF BANK / THEIR COLLECTING AGENCIE ( SIGMA AUTHORISE, MEERUT ) THEY ALWAYS SAID THEY WILL GET ME THE DEATIL REGARDING THIS, AT THE END OF MY EMI TENURETHEY SAID IF YOU PAY LAST 2 EMI IN ADVANCE THE BANK WILL WAY ALL OF BOUNCING CHARGES IF ANY AND THEY WILL GIVE ME ALL MY PREVIOUS BONCE CHECQUE AS WELL AS NOC WITHIN 10 TO 15 DAYS . NOW THEY ARE DEMANDIN RS 4000.00 FOR ISSUING NOC . THESE AGENCY PERSONS DAILY CALL ME AND MISS BIHAVE ON MY PHONE .
IT IS REQUESTED TO KINDLY TAKE THIS MATER SERIOUSLY SO THAT MY NOC WILL BE ISSUED.

Dear Hdfc Team,
I have a HDFC personal Loan a/c no 12568688 which i have paid in time but some may have delayed. But your collection agent from Gillander House(Kolkata)which is your collection back office has been prejudice and arrogant with me.The Number from which they called is[protected] and they have been disturbing from past 7 days.They have said that to me and my wife some humilaiting words which cannot be digested at all.They have hurt my ego and sentiments because they are son' and daughter's without there father.They have treated me like a slumdog and said that i am incompetent to pay your debts which i am regularly paying.But i will take an severe action against them to prevent FAIR DEBT COLLECTION ACT.Please Suggest where should i go to resolve my issue.Go to a political Influence, Consumer Forum, Banking Ombudsman or Media.If i go to anywhere, i don't need to pay a single peny to your bank which i am reluctant to do.But your collection
agent has been blindfolded in achieveing there targets and hurting human sentiments.The audacity has been provided by the Bank which is indecent and bleeding .Please be proactive rather than reactive.

Regards,
Sujoy Sinha.
Mobile no-[protected](Call from 4 pm to 7 pm)otherwise i am busy

I am having two loan accounts with HDFC Bank Ltd. Meerut. I have a good track record of paying my EMIs in time. The loan Account Numbers are :1586312 & 2941002 having an EMI of Rs.5270 and 3615 respectively.

Last month April 2009 I deposited a cheque of Rs.15000/- in the bank keeping in view my EMI loan payments. The bank took 7 days to clear a local cheque of ICICI bank Meerut. The bank is giving us the reason that due to elections holidays it took them seven days to clear the cheque and by that time on 7th April my EMI was due for which they applied charges of Rs.450 each on both loans EMI.

My stand is clear that due to bank negligence or unforeseen holidays like elections, I must not suffer as my intentions were to pay my EMI in time which could not be met either due to bank negligence of taking more time in clearing my cheque OR due to reasons beyond my control like elections holidays on 6th, 7th and 8th April in Meerut.

In one of similar situations sometime back this bank reversed my EMI cahrges just beacuse of their own negligence of not clearing cheque in time and putting double entries in my account that created confusion and later they had to reverse the charges. This time they are refusing clearly not to reverse the charges even when they are at a fault.

I need justice over such rash and uncaring one sided decisions. I need your direction in filing a case on HDFC bank. I also want to stop my further EMIs till the bank reverses charges.

Regards
Love Jain

An executive from the collection department of HDFC BANK - CREDIT CARDS devision is calling me on my mobile phone and landline since morning. She has called me today for more than 25 times. She uses harsh and rough language. She is not ready to listen to me and goes on talking in loude voice.
This feels very abusing.

There more compliants for other executives of Collection department. But since I have forwarded their compliants to HDFC Chennai office and they said, they are taking some action on those issues.


Please guide me, what should I do?

Thank You,
Brijesh Devanii
M - [protected]

Hi,

This is Mohammed Azharuddin, I got my salary into my savings account and hdfc credit card department helded my account balance which i was due for Rs 4176/- they withhold my salary of Rs.18800/- and no proper response from their end, all my hard earned money for the month has been snatched by HDFC, If they dont provide my money back within 24 hours, HDFC bank is responsible for my death, i am submitting a copy of the sucide note to customer court and a copy to supreme court and one to my nearby police station, because i am left with no money and i dont even have the amount to get milk fir my baby. THIS IS ON A VERY SERIOUS NOTE THAT I WILL COMMIT SUCIDE IF MY AMOUNT IS NOT RETURENED BY THE BANK. i am survived by my wife and a daughter and my old parents.

Thank You.
[protected]