HDFC Bank Complaints & Reviews

Respected Sir,
I had visited your ATM No. S1ACMB57 at VT Branch, Mumbai on 09 – 04 – 2009 at 15.44 p.m. for a cash withdrawal of Rs. 12, 000/-.

I have an International Debit – cum – ATM Card (STARLINKS VISA) of
Bank of India, Curchorem – Goa Branch :--
Card No. : [protected]
Valid Proof : 01 / 15
Name : SANTOSH TALAULIKAR
On using this card I was not issued any cash from the machine but the ATM transaction record showed a withdrawal of Rs. 12000/-. A valid complaint has already been filed regarding this with you. Kindly see that the above mentioned amount of
Rs. 12000/- is credited to my Saving Account No. [protected] of Bank of India, Branch Curchorem - Goa with interest at the earliest.

Sir, since your ATM machine is faulty please see that this machine is replaced by a new sufficient one to avoid inconvenience to the customer.

Thanking you.

I WAS ISSUED A HDFC BANK CREDIT CARD ON MAY'2008 AGAINST MY HDFC BANK DEBIT CARD(CARD NO.[protected]). THE TOTAL CREDIT LIMIT FOR THE CARD WAS Rs 30, 000.SINCE THEN I HAD A TOTAL PAYMENT OF Rs 10, 000.RECENTLY, I HAVE OPTED FOR SETTLEMENT(MY TOTAL EXPENSES INCURRED IN THIS CARD IS Rs 30, 000).BUT THE Designated Employee of HDFC BANK-Ms Mousumi Bannerjee(Desk No-[protected]) is continuously harassing me to IMMEDIATELY go for selttlement- even after repeated requests from my side that i would opt for settlement option from May'2009 due to financial crisis . She has been repeatedly harassing me and my family members for the last 4 months- Continuously disturbing my parents on land-line no., every now and then sending collection persons for mis-behaving with my parents...And most importantly, even disturbing my neighours for the same-calling them every now and then. Even after making a total payment of Rs 10, 000 till now, i been spending sleep-less nights because of these sort of harassments.My parents are quite aged and even they are feeling un-well due this.
Please do the needful and OBLIGE

REQUEST YOU ALL PLEASE DONT APPLY FOR ANY ECS THROUGH HDFC BANK.
THERE WAS AN ECS DEBITED FROM MY ACCOUNT ON 5 MAR OF 2000/WHICH I HAD NOT APPLIED FOR.BANK SAYS THAT THEY HAD APPROVED MY ECS ON BASIS OF CHEQUE. BUT IN THAT CHEQUE MY SIGNATURE WAS NOT MACHING.REQUEST YOU ALL NOT TO GIVE ANY BLANK CHEQUE FOR ANY ECS ITS RISKY MORE THEN 2 MONTHS HAD BEEN PASSED BUT NO RESULTS FROM THERE END. DO NOT APPLY FOR ECS AS THEY DONT VERIFY YOUR SIGNATURE AND JUST DEDUCT THE AMMOUNT.AS IF ITS THERE MONEY.

To, 18/04/2009
The Manager (Credit Card),
(Collection)
HDFC BANK
Ashok Marg,
C – Scheme,
JAIPUR



SUB: - Use of abusing & harassing language by your collection staff.
My credit card no. is [protected]


Dear Sir/ Madam,

I am “Randeep Kumar Sharma” a customer of your bank’s credit card. I’m paying regularly monthly payment on the demand of your bank. But some time I did not receive statement in time and because of that payment get delayed. If, I do not know how much I have to pay than how could I deposit the correct amount?

Same incidence repeated for this month. Hence, I fail to deposit payment on time. Even still I’m waiting for the statement for the month of March/ April’09. I have received 1 call from your collection department on 17/04/[protected] at 11:37 a.m. and the caller was a lady Ms. Arpita (As she told her name). She asked me about the payment, I said that still I’ve not received statement but, even than I’ll deposit together for the month of March/April’09 & April/ May’09. She told me, if you fax me a letter & application about this I’ll wave off your penalty going to be charged. (She had spoken very gently) I was agree on that part but, due to some urgency occurred with my mother (who is paralytic) I fail to fax application to Ms. Arpita on 17/04/2009.

Today on 18/04/2009 between 12:00 noon & 12:15 p.m. Ms. Arpita has made my life miserable. She has called me almost 20 times on my cell phone ([protected]) and landline[protected] as well. She has used[protected] &[protected] nos. But I have picked up twice / thrice only. She has used very high level abusing & harassing language. She has called me ANPADH/ GANWAR / BHIKHARI / CHOR and many other words, which even I can not speak to anybody.

Even she told me GO AND SELL YOUR BIWI KE ZEWAR OR YOUR HOUSE TO PAY OUR PAYMENT. She also told me that BRAHMIN HO KAR CHORI KARTE HO, SHARM NAHI AATI. PANCH BATTI PAR KHADE HOKAR BHEEKH MANGO AUR HAMARA PAYMENT KARO.


If this is the attitude of your department to collect the payment, than I feel very sorry about your bank.
She (Ms. Arpita) must apologize to me in writing otherwise I’ll take up this matter very seriously. And she will face consequences in the coming future.


Thanks & regards,



RANDEEP KUMAR SHARMA

Hdfc bank offers Demand draft thru phone banking, but they seem to curtail but fixing the number of characters to the beneficiary's name (in favour of) by 24 characters, the officer asked me to go the nearest branch and take a DD for the character exceeding by 24. i believe this is ridiculous. the bank must allow up to a 120 characters at least....

Dear team,

I have sent multiple mails to HDFC housing loan customer support team asking them to confirm why they had sent my ECS cheque early . Due to this reason, it bounced and I incurred penalty too. This is despite me making an online payment. There is no response. Pls see mail communications.

[protected] Forwarded message[protected]
From: Venkat Kumaresan <[protected]@gmail.com>
Date: Wed, Apr 1, 2009 at 10:07 AM
Subject: Re: ECS Payment - loan account[protected] Query - Extraordinary Delay in response
To: [protected]@hdfc.com, Accounts Web <[protected]@hdfc.com>


Hi Team,

Good day!

I have not received response to the series of mails below.

As you can see from this statement below, from the HDFC Home loan
online account, I had transferred money towards settlement of my bank
loan online and I had only Rs100, to be remitted online.


Borrower MR. VENKAT K
Co Borrower(s)
Loan Type RESIDENT HOME LOAN-VARIABLE RATE-MONTHLY REST
Loan Amount 2000000 Disbursed Amount 2000000
Current EMI 22108 Current ROI 11.00
Loan Term (Balance) in Months 176 Loan Term (Original) in Months 180
Unposted Transactions 0 Last Installment Date 30-NOV-2023
Amount Payable
Dues Upto 31-MAR-2009 100 Payable As on 30-APR[protected]

Can you pls check why the cheque for the Home loan was sent on 27 Feb
09, compare it with the date on ECS cheque and let me know if the
cheque was supposed to be sent on 27 Feb.

This is becoz I have been fined Rs.200 too, so I want to know the rationale.

Pls respond if you can, else, escalate.

Thanks
venkat


On Thu, Mar 26, 2009 at 1:35 AM, Venkat Kumaresan <[protected]@gmail.com> wrote:
> Hi Team,
>
> Pls respond to mail below. The response time from your team has been pathetic.
>
> Thanks
> Venkat
>
> On Fri, Mar 20, 2009 at 1:09 PM, Venkat Kumaresan <[protected]@gmail.com> wrote:
>> Hi Team,
>>
>> Pls respond to the mail below with details.
>>
>>
>> Thanks
>> Venkat
>>
>> On Mon, Mar 16, 2009 at 4:57 AM, Venkat Kumaresan <[protected]@gmail.com> wrote:
>>> Hi Team,
>>>
>>>
>>> Good day!
>>>
>>> My ATM receipt indicates that the ECS amount for Rs22108, pertaining
>>> to loan account number[protected] was sent for clearance by HDFC on
>>> 27th Feb'09.
>>>
>>> I dont think this is the right date as per my ECS form. Can you pls
>>> check my ECS form and confirm the actual date on which the ECS amount
>>> should have got debited?
>>>
>>> --
>>> Thanks and Warm Regards,
>>> Venkat K

Dear Sir

I have taken a loan from HDFC bank in feb 09 in name of Ram Kanwar vide acccount no 1441662.

In case of first instalment of feb 09 and March 09 thet stated that your ECS has been bounced and demand cash from us with a charges of rs. 450 .


But my account has sufficent balance to clear the ECS of the HDFC bank. but because of their fault they have debited the charges to the tune of rs 450 each for two instalments.

I am ready to pay the instalments in cash, but charges i will not pay. because they are nit levied due to my fault.

I also called on thier call centre to register a complaint, i spoken to to Ms . Kavita, but she refuses to register a complaint and said for this matter there is no complaint system.

Moreover she told me to visit there safdarjung branch .

Ref : Credit Card no [protected]
Sub : Behavior of your employee

Dear Sir,

I would like to inform you that I am holding HDFC credit card no [protected]. On 18.03.2009 madam PRATIBHA (her office no[protected] had sent one person for collecting payment at my residence, As I am facing financial crises I had written letter and kept at home so that the same can be collected by you person, I was suppose to meet PRATIBHA madam within couple of days.
As I was not at home PRATIBHA madam talked to my wife and insisted her for payment, PRATIBHA madam told my wife to arrange fund from my neighbor and told so so so so many things including how is she (my wife) is not aware of credit card, she is also responsible & etc, etc. Now I wanted to know how PRATIBHA madam can talk to family members like this, then pratibha madam called up me, i told her that i will come meet her personally on FRIDAY morning at her office address WILSON HOUSE, LIC BUILDING, ANDHERI(E), MUMBAI on friday, despite of repeated request made by me for meeting her on friday, PRATIBHA madam wanted my wife to give in writing that I will come & see PRATIBHA madam on friday morning, even she asked to send fax for the same. I was shocked to listen attitude of such an established, well reputed, HDFC bank, it was an unbelievable & unforgettable experience for me, when i reached home in the night quarrel took place between me & my wife. We had heated argument,

Sir, I never said that i will not make any payment, I am facing financial difficulties so i just wanted to give her letter requesting hdfc bank to grant me some time period for the payment.

In the month of December-2008 my father was hospitalized, in the first week of February-2009 my daughter was hospitalized, & in the last week of February-2009 even i was hospitalized, i had undergone operation of appendix. ( I had enclosed all medical discharge reports with that letter) In that last year i had incurred huge financial losses in the share market. Right now i am all sorts of trouble. I am under immense pressure & tension.

But PRATIBHA madam should have not behaved like that now i want explanation how can she talk to family member in such a manner. When i have taken credit card then how can pratibha madam ask for the payment from wife & my neighbor?


Pls treat this matter as very urgent & very serious, i dont want you take any action PRATIBHA madam, but this is professional manner,

Pls revert back
Thanks & Regards



Thanks & Regards
(Rajiv. Dayama)



























From Rajiv. Dayama
206, Sonal Apt,
Din Dayal Nagar,
Vasai Road,
Thane-401202
Date :18.03.2009


To,
The Managar
Credit Card Division
Chennai.

Ref : Credit Card no [protected]
Sub : Behavior of your employee

Dear Sir.

This is what i had written to HDFC Bank Ltd the last month & in this month of April 2009 also when I had come & met you even given request letter for settlement your collection person or recovery agent MR. SANDEEP JADHAV (mobile no [protected]) sent his person/ recovery boy Mr RAJ (mobile no [protected]) twice at my residence even after I personally visited your office, situated at III Floor, wilson House, Old nagrdas Road, Andheri (East) Mumbai-400069 I met you Mr Guurav Unival & Mr Sanjay (phone no[protected] I explained all my financial difficulties & family problem and put request for settlement. I was expecting some kind of relief from HDFC bank, which you provided orally that you are going to do something for me but VERY NEXT DAY Mr Sandeep Jadhav sent his boy Mr Raj at my home and forcefully insisted my mother Mrs Lalita B. Dayama (62 years old) to make payment, even my Sanjay had asked her to sell her jewelry, utensils and repay loan taken by me, even asked Mr Raj recovery boy to sit I in my house till I return & to collect amount from society members, since that day my mother is so scared that she is crying continuously she is very much frightened & worried, Then Mr Sanjay called on mobile and spoken very loudly again & again and abused me and threaten me that his boy Mr Raj will sit at my home whole day & will collect money on behalf from the society members. Mr Sanjay finally given me deadline of 25th April, 2009 for making payment of Rs 8000/- if I fail to make payment on 25th April he was warned me that he will use all possible ways to harass me & my family members.
Dear Sir I wanted to draw you valid attention towards the fact that every month I am already making payments of Rs 7580/- against card no [protected] which we have settled and you are already having two post dated cheques dtd[protected] &[protected] for Rs 7580/- each with you.
Dear sir when I am not that kind of customer who do not want to pay then how HDFC BANK LTD can behave like this, when I am giving all kind cooperation to HDFC Bank then how can HDFC bank treat me and my family members like this. Sir now I am very very sorry to say that I helpless & I am under immense pressure and tension. Mr Sandeep Jadhav such an experience top level executive in the reputed organization like HDFC Bank should know how to behave with the senior citizen. What your people collection team, recovery agent has done is beyond tolerance limit; I have left with no other option than to take this issue to consumer protection forum. Reserve Bank of India. Print media & electronic media. You can not threat the customer like this. This is very very serious issue.
Pls revert back within THREE working days from the receipt of this letter/mail.


Thanking You,


(Rajiv. Dayama)

i have a credit card of hdfc bank.i was told that it was a free card. and i haven't used the card ever, not for a single time.but the hdfc people are sending me letters that i have a outstanding and the letter even threatens to initiate legal action against me if i donot make the payments.it is so surprising that i haven't used the card to buy any commodity nor did i ever availed any service through that card . the card was never punched (since it was never used). hdfc is the worst of it's kind. please help me to get rid of this kind of harrasment.

To,
HR DEPARTMENT OF HDFC BANK

SUB :- salary not received
sir here i m giving my information
Name :- MEGHA LOGAD
Employee code :- 57765
Date Of Joining :- 13/12/2007
Date Of Resign :- 14/03/2008

Reply me on my e-mail megha.[protected]@rediffmail.com

I am a Union Bank of India A/c holder. I was tried twice to withdraw Rs.1000 from the HDFC ATM Centre in New BEL Road Bangalore, But in both the machines it said transaction declined and it failed to provide the receipt also. Then I tried in a near by Indian Bank ATM. It was successful and I withdrawn Rs.1000. When I check my account balance in Indian bank ATM I am shocked to know that Rs.1000 was missing from my a/c. I checked in UBI's internet banking and it also shows that I have withdrawn Rs.1000 yesterday. But I withdrawn only Rs.1000 successfully.

I had sent a mail to Union Bank Regarding this.

What should I do?
Will I get my money bank?
Should I have to contact HDFC A/C also or UBI only will do for me?

Thanks

Myself Rakesh yadav S/O Sh.R.P Yadav, resident at C-382, Brij vihar, Ghaziabad(U.P).I am working with NUBER ENGINEERING LTD.sector-64, Noida.I have opened my salary account in HDFC bank, sector-62 branch, noida with Account no.[protected].On27th of August, 2008, Some-one without my knowledge and permission has used the third party transfer facility and withdrawn INR.52, 000.
The account to which the amount was transferred is [protected].The account holder name is Kiran P. Wankhede, 276/1, Opp. Venkatesh Complex, M.T. Road, Bhusawal- 425201. Dist- Jalgaon. Contact # [protected].

I have already given the complaint many times to the branch sector-62 and HDFC bank Mumbai. I have regularly discussed with Mr.Arjun of customer care, Mrs. Vasudha goyal branch manager HDFC bank sector-62, And Mr.Ajay jain Branch Manager of HDFC bank Bhusawal (Mumbai). I have regular visited my branch for last 8 month for this case, but they have not given me any rply, When I have ask about my case from coustomer care they have told ask with branch and when me ask with branch they have told ask with Coustomer care, now at present the bank has told me to register a FIR against this case

This is reference with credit card settlement case with HDFC Bank. I have got settled my credit card for Rs 45000/-...even after paying Rs 48000/-, HDFC Bank people kept sending my balance statement to me and continuously calling me up for their due ( as per them )...while driving, late night early morning calls disuturbed lot, once i met accident due to this...now they have transferred fund from my HDFC saving account approx 12k...even after complaining so many time this not been solved...again calls for outstanding amount etc...now they have transferred my 44k approx from my another HDFC account...no body is hearing ...should i attempt move for sucide ?...if this happens then only HDFC Bank will be responsible...

Dear Sir,
My name is Rakesh Majumder, I applied for a top up personal loan from HDFC Bank on 7th April'09. But in civil section it shows that there is a amount of around Rs.4100 is due on me. As per my Best Knowledge there is no due of any bank or credit cards on me. I have taken a personal loan from the same bank last year Feb'08 & continuing this without any issue; this was just a top up loan applied on that offered by the bank itself. Hence I request you kindly give me the detail of my all account information captured in civil under Control No[protected]. So that I can get clear on this issue. For your information:
My DOB- 4th Jan'1980
Address: 102, Temple Road.
Kunlahalli Gate. Bangalore: 37

Expecting your soonest responce.

Regards
Rakesh Majumder

To, Date :- 6/4/09
The Manager Grievance
HDFC Bank Card Division
PO Box No.8654
Thiruvanmiyur P.O.
Chennai – 600041

Sub:- Credit Card No. [protected] Dispute

Dear Sir/Madam

Reference of my letter dated 6/2/09 and 16/3/09 regarding dispute of my Credit Card No. [protected]. Today I talked to your customer care with shilpi & priyanka they told me that the case is resolved and finally declared that the payment responsibility is your then I am totally surprise to listen her words. Then I Talked to your executive again and they told me that you have to re-submit the dispute form in our drop box/mail. In this regards I want to say that if I put a complaint to you on same date when the transaction held so why the liability is mine and if it is mine so please provide me the telephone no with address which payment has been made if you will not provide me any detail then I will not pay a single money of that transaction.

And I am launching the complained against the bank and fraudulent person who use my card online. One think I am also write your bank not cooperate with me for find the fraud person who did this job. This is done after my card renewal so it is possible your bank security is not safe and sound so please take necessary action against this case.


Thanks & regards,

Ravi Chauhan
[protected]

CC :- RBI

Copy Encl.:-

Previous Letter dated 16/3/09

When all other banks are reducing the rate of interests, HDFC is moving very slowly. It seems they are not at all interested to reduce ROI. SBI has given a blow to HDFC by reducing its ROI. Existing loan customers of HDFC are thinking and shifting their loan to SBI. Now, HDFC is feeling the real heat. When existing customers approaced HDFC for asking to reduce their ROI, HDFC is asking them to pay 0.5% on the loan amount so they can change...

I got the HDFC Credit card from HDFC bank. there is mention 15000/- credit limit in welcome kit.then after i used 12300/- after 15 to 20 days i swipe the card for 2000/- but it was not accesible.i called the customer care. the told me that your credit limit has been decrease. and they told decrease my credit limit without intimation without sms and without call. so i was insulted by shop owner. infromt of many people so i am launching the complaint against HDFC bank ANDHERI branch .please help me.

Shop name= Mango Shoping Mall
Airoli Sector- 8 navi Mumbai- 400708

Dear Sir,

My credit card is locked since last 45 days, and I'm not able to make any transaction through internet.

I complined so many times, but it seems thery are in deep sleep...?
don;t bother for customer problems.

God will help me to through out this card.

email: [protected]@yahoo.com

This regarding my Car Loan (loan A/C no[protected]. I have request for NOC for CAR transfer from New Delhi to Pune. I have submitted all necessary documents through DTDC Currier on 13 MAR 2009 (Shipment no P[protected] and delivered on 17th Mar 2009. I have done so many follow-up with Customer Care and every time I got the response that the concern department will get back to you with 2 working days. After so many calls and follow-up with customer care of HDFC bank finally I got the response on 24th March from HDFC Bank but they have asked for the copy of RC. 2 Week back I have given the scan copy of RC but Still no response. After that again I have done so many follow-up with them. Even no buddy is picking up my phone.

Please help me in this regards.

I got one no for further communication but No buddy is giving me proper response.

I have a credit card of HDFC bank for which I had made a payment on 22nd of march by cheque, but the executive sent by the bank putted the wrong credit card number on it, than the banks telecaller called me and told me to give them cash payment immedeiatly on 30th march, When I told her that I will give it on 1st of April than she started blackmailing me that I will call your HR departement and ask for payment from them, so I told her to send her executive on 31st with the cheque I issued on 22nd, Next day her executive came without any cheque so, I called that telecaller to say that I will give the payment only when they will return me the cheque, than she told me that it will come to my home in 3 or 4 days, on her assurance I made the payment of RS. 5000 Cash, than on 9th April she again called me & my father for this month payment on that my father told her that it will be given on 17th of April on that she started using abusive language & again started blackmailing that she will call my HR department on 13 th April if payment is not made by then. (All these conversation were quite disturbing for my father and he fell ill on 12th April ), So I want to take some action against that telecaller & bank as it is clearly a case of Mental Harrasment & against the RBI Norms.

So, You Kindly look in to the matter urgently and help me in this regard.