Hi,
I have a salary account with HDFC bank ltd Sec -18 Noida branch since August'2008 when i joined EXL service. suddenly on 1st March'09 when my salary is credited in my Salary account, i was not able to withdraw my funds late night as i required them due to medical emergencies.
Next day when i called up on Cust Care of HDFC, i was told that the funds have been help by Credit card Division due to some reasons. in some time, i get to know that there was Credit card issued in my name somewhere in 2007 on my previous orgnisation, which i have never asked for never signed any documents for issuing a credit card.
Credit card no which i was told is [protected]
further i was told that card was blocked in april or june 2008, however my new account was opened in August'08.i have been challenging how could a credit card be issued on my name without my prior permission, i should have any confirmation calls or application no. but none at the time of issuance.
however, i was told funds were put on hold as the required details were matching with the Credit card.
my funds got blocked with out informin about such scenario, my office address & mobile no. was already updated in the new account, through which they could have contacted me, but that didn't happen. infact when i was talking to an Associate in Jankapuri Credit card division on the telephone[protected], i explained all the facts & why should i suffer about this & being ill i required money, i asked them to release the funds & we can still work it out.but the guy Named SURESH started abusing with vulgar words which i fail to mention here & he blamed me as a theif without even listening to me.
On visiting Jankpuri branch, the same thing happened no one was ready to listen to me.
my debit acrd no. [protected]
amount debited without my consent 12702.47 on 16 march'09
my appeal to the forum is to help me with my case & guide me through as i dont want to lose my hard erned money due to banks negligence on issuing credit card on my name with out proper verification & rest of the formalities.
they have put my account on hold, so as soon as i recieve my salary it would again be held for such reasons.i have tried my best to come to some conclusion, infact i had word with Credit card associate from Mumbai called Shruti. They telling me i have to pay the amount around 70000 Rs for which iam not resonsible.
Details are
my debit card no. [protected]
Credit card - [protected]
amount debited with out my consent 12702.47
name - Vandana Pandey
mobile no. [protected]
Thanks,
Vandana
My HDFC Bank debit card was hotlisted (blocked) without prior information. On enquiring at the customer service I was told that an upgraded card is been issued and it is in transit. So till the time you receive the new card you cannot use your old card.
I did not receive any sms or email regarding the dispatch of the new card and was caught shocked when I went to an ATM to withdraw money, only to find that my card is blocked. I had to make immediate withdrawal but its a sunday and all the braches are closed. I cannot use my own money from my account.
Can I approach the consumer forum and file a complaint claiming damages?
Thanks,
Mansi...