Hi,
I have one Credit Card of HDFC Bank. I accept that Initially I was irregular with the payments, but that was due to my family & financial problems. But I approached the credit card devision for the settlement of the dues. One of the collection agents named Sanya (Phone No: [protected]), agreed with INR 20000 in 5 installments. This was in starting of June'08.
On 30th June'08 my mother got heart attack & was admitted in ICCU for two days. I received the call from Sanya for the payments & I told the situation. She said to submit INR 1900 for the part payment & rest would be paid in the month of July'08. I did it.
On 1st July'08, when I went to ATM to draw money, I found my whole salary is made "hold of funds" by HDFC Bank. I contacted customer care & they replied (they are not trained to handle the situation & give the right answer) that it has been done by credit card devision & they can't do anything. I called to credit card devision & I was gives assurrance to get call back in 48 hours.
Next day, I called to Sanya & explained all but she replied that since she on half day leave she can't do anything before Monday.
I waited till monday, by the time my landlord has visited for more than 3 times asking for the rent. On monday, I again contacted Sanya, someone named Mr. Abhishek (Phone no: [protected]) picked up the phone, said Sanya is on leave, I told all the story & he assured me to help. He told me for the settlement in two shots after deducting INR 8000, for which I have to give debit note, I requested to send somebody to collect the debit note. On tuesday, I handed the debit note of INR 8000, to Mr. Devinder Sharma (Phone No:[protected]).
Since then, I am calling to every person to release my rest of the funds, so that I can pay the rent & buy groceries for my family. Mr Abhishek is not receiving phone, every time I call him someone else will pick up the phone saying, since he is senior manager as I was told, is busy or driving or gone for lunch or any other reason. Sanya, after many attempts received my call, only to say it is in process & your money will be released. I am listening to this answer since tuesday.
Today is Saturday, 09/08/08, I am still fighting for releasing amount. Sanya threaten me for not calling again & again else my whole salary amount will be deducted. Only this has made me to escalate the issue with the concerned authority for appropriate action. But I was unable to get the email id's except of [protected]@hdfcbank.com & customerservices.[protected]@hdfcbank.com.
Please help me, I am pennyless on todays's date.
Aug 14, 2020
Complaint marked as Resolved
Gold credit card — credit card statement
Dear sir,I am not recive credit card statement (cc no [protected]) pl sent cc statement timely. i am waiting your reply or call me on [protected]
HDFC gold credit card — Recovery Is Calling other numbers apart from given contact numbers.
Hi All,This is the second time i am facing a lot of problem from the recovery department. this is really dissatisfying response from the Hdfc bank Customer care & recovery department. i am trying to request from the HDFC Customer care department to approve an settlement on my Gold credit card (# is [protected]. ) since last two months, because i can not bear to pay each month installments. but i have not heared any thing from them.
But now, whenever bill payment date comes, they starts calling all the numbers (excluding my personal number), which is totally wrong and unacceptable. so request you to please inform to the respective collection agency to remove all the other numbers which does not belongs to me or what i have not provided to you. and request you to please provide me the schedule for the settlement so that instead of paying the installemnt each month, i will pay it in one or two times and close this card. please do the needful, in this regardrs.
Thanks
Gourav
this is again my second compalaint to HDFC bank that still MR.rahul is not picking my phn plz revert me n do the needfull.my contact is number [protected]