[Resolved]  HP Compaq Laptop — Free gift offer

Non receipt of free gift offer

I purchased a laptop compaq presario v6409 during oct-2007 and i was entitled for a free gift offer. As reqd. I sent a dd for rs.600/- with all the reqd. Documents such as bill, original cardboard piece containing sl. No. Etc. After obtaining a number from hp redempiton which was noted on the bill and sent it to hp redemption cell, delhi, on[protected]. As per conditions - the item will be delivered after 8 weeks. I waited for 8 weeks.

But the party m/s hp redemption cell c/o solutions integrated mktg. Serv. Pvt. Ltd., a-2, okhla industrial area, phase-i, new delhi 110020 (Phone[protected] returned the only above dd (No.[protected], dt 17/10/2007, issued from indian overseas bank – chartola malanjkhand mp), but this party has not returned the other original document, which were sent by me. As per the party, they could not processed it due to the reason “ worng name – i. E. Solutions integrated marketing services pvt. Ltd.

For the free gift offer, the party was unable to process the claim due to the reason that wrong name was mentioned as "solution integrated markreing servicer p. Ltd.", which is not correct. The name on the dd was hp redempiton cell, delhi, only.Instead of sending the gift after 8 weeks, dd was returned to me with the noting wrong name, that too after say 9 weeks. If there was an error, the same should have been intimatged to me immediately rather waiting for more than 8 weeks and not sending the gift as per the conditons. Kindly advise on the issue at the earliest.

The details of my purchased compaq presario notebook are as follow:
Notebook pc model : compaq presario v6409tu
Product : china
Serial no. : (S) cnf7252x45
Product : (1p) gn3972a
Option : (30b) acj
Intelr coretm 2 duo processor t5300 (1.73)
15.4”wxga high-defination bright view widescreen display
120gb (5400rpm) hard drive, 512mb ddr2

So, i request you kindly look at the matter & take necessary action to provide my above free gift as per terms & conditions. I also request you to please suggest me for further necessary action at the earliest.

Thanking you

Ganesh lal sindhupe
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Aug 13, 2020
Complaint marked as Resolved 
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requst for a free laptop

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s/n:2CE7042Z6B p/n: RD140AV
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sir,
i purchased a compaq C773TU note book on 28/05/08, and applied for wi music offer and sent a DD of rs500/- but still i didn't get any response from the company side.i talked to HP customer care about this and he assured me that i will get my gift within 45 days and i think 100 day have been passed now and if i still get no response i am going to file a case in the consumer court.
please leave me some response either on my mail ID or contact me on my phone my phone no is [protected]
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DEAR HP

AS PER YOUR NAME, YOUR PEOPLE IS FLASHING A VERY BAD IMAGE OR A MESSG OF YOUR BRAND NAME.
I AM ONE ONE THE PERSON WHO IS VERY MUCH SUFFERED WITH YOUR PROMOTION. KINDLY DO THE NEED FUL BECAUSE I STILL DO'T GET MY GIFT N I HAVE ALREADY PAID AN AMOUNT OF RS-1200. SO IF YOU PEOPLE ARE NOT IN THE POSITION TO DELEIVER IT PLZ FORWARD ME MY CHECK OF RS-1200. MOST OF THE TIME YOUR PEOPLE DO THE FAKE COMMITMENT.

REDEMP CODE: 1CLN3WVJLB

RGRDS
JYOTI SINGH
I was supposed to get Dolby Digital Headsets along with Wi-Music device. My redemption code no. is 2CE8133HWJ. I sent all the relevant documents along with the demand draft somewhere around mid june. My claim was approved but have`nt received them yet. I`m planning to file a complaint against Integrated Marketing Solutions pvt. ltd. as well as HP India in Consumer Court. The Terms and Conditions state that HP India is not to be held responsible.
i bought a desktop of HP, model no. dx2280one year back.
its s.no.-INI7340583 and its p.no. GP370PT#ACJ
my pc is not working since 6th oct '08 and i m frequently contacted to the hp help line. they gave me two times diferent reference id .and after few days these ref id is belongs to anothers address and even name has changed and still my desktop is not repaired even it is in warranty period.so help me
Sir
I am salman from Baramulla, Kashmir. I purchased Compaq Presario C 700 with S/N.CND83258S4 AND P/N; FU707PA#ACJ
on 23/10/08. i am entitles to recieve a gift, kindly inform me at the above address about the formalities and oblige.
yours sincerely

salman
S/O Mohd. Shafi Chalkoo
R/O: Noor Bagh, Baramulla,
Kashmir - 193 101
I have purchased a HP LAPTOP on 26th oct 2008 and i was entitled that i'll get a free gift, a kodak digital camera.The head of the showroom had told me that i'll get the gift only after i registered my name, serial no. and model no. of my laptop.I did everything what that person have told me to do.I have taken a DD of Rs 990 under HP Redemtion Cell, New Delhi-110020 from STATE BANK OF INDIA.
I have sent the DEMAND DRAFT today i.e. 31st oct 2008 though AFL courier and the courier will be delivered on monday i.e. on 3rd nov 2008 moat probably.My problem is wether you accept that courier service or else i have to send it through any particular courier service.I was not aware wether i have to send the DD through any courier or a particular courier.And please assure that my free gifts are delivered on time to me.My DD will be delivered on MONDAY, 3rd NOV.
My address is written on the back of the envelope right bottom as L.ARORA. 2nd B main, Nanjappa Layout, Audugodi, Bangaloe-43

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I have also purchased a COMPAQ PRESARIO notebook C770TU on[protected], For the purchase of the model between PRESCRIBED date Promotional Offer HP Digital Music Receiver(WI-MUSIC CARD), on sending the claim documents. Eventhough I have send all the required documents along with DD of rs. 500 within the stipulated time, bt no gift has been sent to me yet on[protected]since 4 months). i have call them 6-7 times but they always promise me to delivered that with in 10 days but they always proves themselves lier.
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from sunal
[protected]
Hello Anitha,

I am also bought same kind of laptop for office use. I cant able to instal xp.

Please suggest me for installing xp. Thanks in advance.
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HP Pavilion Laptop AX2009AU — redemption

Given below is my communication with HP People. I request you to please go through and guide me if I am wrong for what I have enquired from them

: From: [protected]@hp.com
To: [protected]@hotmail.com
Date: Tue, 11 Nov 2008 11:39:27 +0000
Subject: FW: CCHSAP171766


Dear Sir,

As per your mail we would like to inform you that HP is brand name which is famous in all over the world. Its not a roadside shop who is offering you a gift.

After received your claim documents the gift will be delivered to you within 6-8 weeks from the date of receipt of the claim documents.

Related to your redemption issue if you need any update you can write me at the same email id.


Warm Wishes & Regards,

Vandana Bhardwaj
Hewlett Packard India Limited
email: [protected]@hp.com


From: [protected]@hotmail.com
To: [protected]@hp.com
Subject: FW: CCHSAP171766
Date: Tue, 11 Nov 2008 11:07:54 +0000

Can I take up the issue to consumer forum?

Regards

Bir Singh


[protected][protected][protected][protected]

From: [protected]@hotmail.com
To: [protected]@hp.com
Subject: FW: CCHSAP171766
Date: Sat, 8 Nov 2008 16:04:37 +0000

No answer received, wating for reply.

Regards

Bir Singh


[protected][protected][protected][protected]

From: [protected]@hotmail.com
To: [protected]@hp.com
Subject: RE: CCHSAP171766
Date: Thu, 30 Oct 2008 12:12:16 +0000

Dear Vandana

At the time of purchase of product nobody guided us to visit the URL you are suggesting now. How i can turst that after sending cheque we would get digicam not a box full of packing material or thermocol.

Regards

Bir Singh


[protected][protected][protected][protected]


From: [protected]@hp.com
To: [protected]@hotmail.com
Date: Thu, 30 Oct 2008 11:38:58 +0000
Subject: CCHSAP171766




Dear Customer,

With reference to your mail, we would like to inform you that as per the Terms & Conditions mentioned on the website ( www.hp.com/in/promotions ), the handling & processing charges are mandatory for claiming the offer.

Warm Wishes & Regards,

Vandana Bhardwaj
Hewlett Packard India Limited
email: [protected]@hp.com


Complaint Details: CCHSAP171766 Top á
Created By : Contact HP India Create Date : 30-Oct-2008 16:52
Status : Accepted By : Vandana Bhardwaj
Customer Name : Mr Bir Singh Rao Edit
Address : Kataria Estate, Hira Nagar, Gurgaon, HR, 12 2001, India
Telephone No : +[protected] Alternate No :
Email : [protected]@hotmail.com Fax No :
HP Ref. / ID No :
(if applicable)
Product Family : Business Critical SystemsBusiness PCCommercial NotebookConsumables/SuppliesConsumer NotebookConsumer PCDigital PhotographyHandheldsImage CaptureIndustry Standard ServersInkjet PrintersLarge Format PrintingLaser - ColorLaser - MFP/AIOLaser - MonoMonitorOptions & AccessoriesOthers (Non-product related)Procurve Networking ProductsSoftwareStorageWorks DivisionThird Party Vendor ProductsWorkstations
Pavilion NotebookPresario Notebook
Product Model :
Serial No : More
Complaint Source : Received via EmailReceived via Executive OfficesReceived via Face-to-Face ContactReceived via FaxReceived via LetterReceived via Online ChatReceived via PhoneReceived via SurveyReceived via VOCReceived via Web
Description of Complaint :
(Click on Preview for a full page view of the details) *

We have purchased HP Pavilion Laptop AX2009AU. At the time of purchase we were asked to get a free digital camera with purchase of the laptop. We compare the product in mkt based on the free camera available with it. When I registered the product to gets free camera, I received an email regarding sending a cheque of Rs. 990/- with other documents to get the camera. I am very surprised to get such email because nobody told me about this at the time of purchase of laptop. Now I find myself cheated. Please suggest the way how I can get free camera without paying extra amount that you have asked me to pay.

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