[Resolved]  HP India Pvt Ltd & Innovative Incentives Pvt Ltd — Claim Not Received

Sir

I have brought one HP Compaq Presario Notebooks under Student Offer. As per the web based redemption program I registerd the Online Claim Form and selected Philips 2GB Video Music Player ( my redemption code is FC200872PN). Also i couriered all documents to HP Redemption Cell on 08-september-2009. They confirmed about the documents are received over there.But my claim not yet received here. Many times i informed HP support team about the same. But my issue not resolved yet.

So am requesting you to kindly check with HP support team and resolve the issue asap.

Please check the trailing mail.

[protected][protected][protected][protected][protected][protected][protected]--
Hello


Kindly revert about the same.

Regards
Roopesh.K A


On 11/26/09, roopesh. ka <roopesh.[protected]@gmail.com> wrote:

Hello sir.
Hope you are dispatched the same to my address. kindly check and revert the status
regards
Roopesh.ka
From: [protected]@IIEPL [mailto:[protected]@innovativemail.in]
Sent: Friday, November 20, 2009 2:20 PM
To: 'roopesh. ka'
Cc: [protected]@hp.com; Roopesh KA (KRL-Contract); [protected]@gmail.com
Subject: RE: FW: CCHSAP232240

Dear Customer,


Please accept our sincere apologies for the delays in dispatching this claim.

It will be dispatched on Tuesday only
You shall will receive a notification on your registered email address and mobile number, giving you the dispatch details.


Thanks & Regards
Payal



From: roopesh. ka [mailto:roopesh.[protected]@gmail.com]
Sent: Thursday, November 19, 2009 2:38 PM
To: [protected]@IIEPL
Cc: [protected]@hp.com; Roopesh KA (KRL-Contract); [protected]@gmail.com
Subject: Re: FW: CCHSAP232240



Hello sir

Not yet received the AWB No and other any updations. If you need any more details pls feel free to call me. My number is[protected]. Otherwise kindly update the status thru mail.
Regards
Roopesh. KA



On 11/10/09, [protected]@IIEPL <[protected]@innovativemail.in> wrote:
Dear Customer,

Address has been amended gift will be dispatched at the same address provided by you within 4-5 days.
AWB No. shall be updated to you accordingly.


Thanks & regards
Payal

From: roopesh. ka [mailto:roopesh.[protected]@gmail.com]
Sent: Tuesday, November 10, 2009 10:05 AM
To: [protected]@innovativemail.in; [protected]@hp.com
Cc: Roopesh KA (KRL-Contract); [protected]@gmail.com
Subject: Fwd: FW: CCHSAP232240

Hello Sir


Kindly update the status. Now one weeks over. didint got any updations.


Regards
Roopesh K A


From: Roopesh KA (KRL-Contract)
Sent: Thursday, October 29, 2009 1:31 PM
To: '[protected]@IIEPL'
Cc: 'Bhardwaj, Vandana'
Subject: RE: CCHSAP232240

My alternate address is…


Sreekumar T M
C/O Roopesh. K A
Vodafone Essar Cellular ltd.
Circle CSG Department.
1st Floor Tower Building.
Mather Square
Opp. North Railway Station
Cochin 682018
Kerala.
Modile [protected]

Please do revert with confirmation or any clarification.


Thanks & Regards


From: [protected]@IIEPL [mailto:[protected]@innovativemail.in]
Sent: Thursday, October 29, 2009 1:06 PM
To: Roopesh KA (KRL-Contract)
Cc: 'Bhardwaj, Vandana'
Subject: FW: CCHSAP232240



Dear customer,

Dispatch advice has been given, but due to non serviceable area it is still pending.


We regret to inform that, your address is not served by our current courier service provider .

This is to request you to provide us with an alternate delivery address within 7 days from today , failing to which we shall understand that you are not Interested in perusing the same and treat your claim accordingly .


Thanks & regards
Payal


From: Bhardwaj, Vandana [mailto:[protected]@hp.com]
Sent: Tuesday, October 27, 2009 3:47 PM
To: [protected]@IIEPL
Subject: FW: CCHSAP232240

From: [protected]@IIEPL [mailto:[protected]@innovativemail.in]
Sent: Wednesday, September 30, 2009 11:19 AM
To: roopesh.[protected]@vodafone.com
Cc: Bhardwaj, Vandana
Subject: RE:

Dear Customer,

Status of this claim is under processing against file no. 206751 on 25th September.
It takes a minimum of 8 weeks from the date of approval of your claim to dispatch your gift , however this may sometimes increase for reasons and circumstances which are beyond our control
When your gift will be dispatched you will get a confirmation SMS and E-MAIL on your mobile and e-mail id entered at the time of generation of redemption code.


Thanks & Regards
Payal





From:
Sent: None
Subject:


Hello

Please find the details mentioned . Please refer the attachments also.


Date of sending the documents- : 09- sep-2009 ( Delivered on 12- sep-2009)
Exact Name on which the Claim was Registered : Sreekumar TM
Registered Mobile Number- : [protected]
Product Serial Number- : SCND9133T6J
Demand Draft Number- : 9023 dated on[protected]
File number- :


Thanks & Regards

From: [protected]@IIEPL [mailto:[protected]@innovativemail.in]
Sent: Tuesday, September 29, 2009 2:19 PM
To: Roopesh KA (KRL-Contract)
Cc: 'Bhardwaj, Vandana'
Subject: RE: CCHSAP232240

Dear Customer,


We are unable to track your claim with the details provided by you . Please provide the following details asap to , assist you on the same .Inconvenience Regretted

Date of sending the documents-
Exact Name on which the Claim was Registered
Registered Mobile Number-
Product Serial Number-
Demand Draft Number-
File number-



Thanks & Regards
Payal


From: Bhardwaj, Vandana [mailto:[protected]@hp.com]
Sent: Tuesday, September 29, 2009 11:03 AM
To: [protected]@IIEPL
Subject: FW: CCHSAP232240

From: Bhardwaj, Vandana
Sent: Monday, September 14, 2009 3:20 PM
To: 'roopesh.[protected]@vodafone.com'
Cc: '[protected]@IIEPL'
Subject: CCHSAP232240

Dear Sir,

Greetings.

Thanks for writing to us.

I am requesting Ms Payal from Innovative Incentives to validate your claim and confirm status accordingly.

Please feel free to contact me incase of any further assistance.

Thanks & Regards,
Vandana Bhardwaj
HPI Sales P.Ltd.
IPG TCE&Q Team

Complaint Details: CCHSAP232240 Top á
Created By : Contact HP India Create Date : 14-Sep-2009 14:55
Status : Assigned To : Vandana Bhardwaj
Customer Name : Mr Sreekumar TM Edit
Address : Thekkekuttu House, Enathy P O., Kottayam, KL, 686608, India
Telephone No : +91 [protected] Alternate No :
Email : roopesh.[protected]@vodafone.com Fax No :
HP Ref. / ID No : Redemption code : FC200872PN
(if applicable)
Product Family : Business Critical SystemsBusiness PCCommercial NotebookConsumables/SuppliesConsumer NotebookConsumer PCDigital PhotographyHandheldsImage CaptureIndustry Standard ServersInkjet PrintersLarge Format PrintingLaser - ColorLaser - MFP/AIOLaser - MonoMonitorOptions & AccessoriesOthers (Non-product related)Point of Sales SystemsProcurve Networking ProductsSoftwareStorageWorks DivisionThird Party Vendor ProductsWorkstations
HP Mini Note(KV)Pavilion NotebookPresario Notebook
Product Model :
Serial No : More
Complaint Source : Received via EmailReceived via Executive OfficesReceived via Face-to-Face ContactReceived via FaxReceived via LetterReceived via Online ChatReceived via PhoneReceived via SurveyReceived via VOCReceived via Web
Description of Complaint :
(Click on Preview for a full page view of the details) * Hi. I purchased one HP Compaq Presario Notebooks under Student Offer. As per the web based redemption program I registerd the Online Claim Form and selected Philips 2GB Video Music Player ( my redemption code is FC200872PN). Also i couriered all documents to HP Redemption Cell on 08-september-2009.I cant able to check the status by my redemption code.Kindly update the status.

Regards
Roopesh